Customer service supervisor vs customer service administrative assistant

The differences between customer service supervisors and customer service administrative assistants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service supervisor, becoming a customer service administrative assistant takes usually requires 1-2 years. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $33,741 average annual salary of a customer service administrative assistant.

The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for a customer service administrative assistant are data entry, purchase orders, and payroll.

Customer service supervisor vs customer service administrative assistant overview

	Customer Service Supervisor	Customer Service Administrative Assistant
Yearly salary	$38,792	$33,741
Hourly rate	$18.65	$16.22
Growth rate	-4%	-8%
Number of jobs	233,004	93,535
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 38%
Average age	47	50
Years of experience	6	2

What does a customer service supervisor do?

A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.

What does a customer service administrative assistant do?

A customer service administrative assistant is responsible for responding to customers' inquiries and concerns, alongside performing administrative tasks as required. Customer service administrative assistants must escalate high-level complaints to the appropriate department, organize client meetings, process business letters, assist with developing promotional offers and marketing materials, and research potential clients. They also manage inventories and request stock supplies, create expense reports, and update customer records in the database. A customer service administrative assistant must have excellent customer service skills, as well as the ability to multitask and work under pressure and strict deadlines.

Customer service supervisor vs customer service administrative assistant salary

Customer service supervisors and customer service administrative assistants have different pay scales, as shown below.

	Customer Service Supervisor	Customer Service Administrative Assistant
Average salary	$38,792	$33,741
Salary range	Between $27,000 And $53,000	Between $28,000 And $40,000
Highest paying City	New York, NY	Everett, WA
Highest paying state	Maryland	Washington
Best paying company	Schneider Electric Industrial Services	Uline
Best paying industry	Finance	Finance

Differences between customer service supervisor and customer service administrative assistant education

There are a few differences between a customer service supervisor and a customer service administrative assistant in terms of educational background:

	Customer Service Supervisor	Customer Service Administrative Assistant
Most common degree	Bachelor's Degree, 44%	Bachelor's Degree, 38%
Most common major	Business	Business
Most common college	California State University - Bakersfield	Western Carolina University

Customer service supervisor vs customer service administrative assistant demographics

Here are the differences between customer service supervisors' and customer service administrative assistants' demographics:

	Customer Service Supervisor	Customer Service Administrative Assistant
Average age	47	50
Gender ratio	Male, 34.9% Female, 65.1%	Male, 10.7% Female, 89.3%
Race ratio	Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%	Black or African American, 9.2% Unknown, 3.9% Hispanic or Latino, 16.0% Asian, 3.8% White, 66.4% American Indian and Alaska Native, 0.7%
LGBT Percentage	8%	6%

Differences between customer service supervisor and customer service administrative assistant duties and responsibilities

Customer service supervisor example responsibilities.

Manage customer relationships and acting Salesforce administrator.
Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
Give estimates on installation of windows and doors.

Customer service administrative assistant example responsibilities.

Manage customers' database accounts and records, perform customer verification and process applications, orders and requests utilizing QuickBooks.
Provide support to accounting personnel with data entry into QuickBooks and document processing
Coordinate with clients, vendors, lawyers, CPA, and other employees.
Edited/Maintain the official Herzing program and course outlines on the Herzing SharePoint intranet site.
Provide outstanding administrative support to the third partner, while establishing and coordinating overall departmental functionality of 16 staff CPA team.
Assist manager with development of PowerPoint presentations for prospective customers.

Customer service supervisor vs customer service administrative assistant skills

Common customer service supervisor skills

Strong Customer Service, 16%
Customer Care, 15%
Customer Support, 10%
Payroll, 4%
Customer Complaints, 4%
Front End, 4%

Common customer service administrative assistant skills

Data Entry, 24%
Purchase Orders, 6%
Payroll, 6%
Scheduling Appointments, 5%
Front Desk, 3%
Travel Arrangements, 3%

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Customer Service Supervisor
Customer Service Supervisor vs Customer Service Administrative Assistant

Updated January 8, 2025

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