Customer service supervisor vs customer service leader

Differences between customer service supervisor and customer service leader duties and responsibilities

Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
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Customer service leader example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Use of multiple computer programs like word, excel, PowerPoint, PowerBooks, spreadsheets, etc.
• Assist owner with the testing and implementation of retail POS system; establish inventory, pricing, and hot key entry.
• Maintain current knowledge of Kansas Medicaid guidelines and claims processing regulations.
• Accommodate the medical needs of Medicaid and Molina beneficiaries within the immigrant community.
• Provide training to client base including operating procedural upgrades to meet ISO certification standards.
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