Customer service supervisor vs customer service team lead

Differences between customer service supervisor and customer service team lead duties and responsibilities

Customer service supervisor example responsibilities.

• Manage customer relationships and acting Salesforce administrator.
• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Manage services and supports for intellectually and developmentally disable individuals, within compliance with all Medicaid and I/DD waiver regulations.
• Perform employee monthly/annual reviews/evaluations, payroll, and disciplinary actions.
• Develop service and performance management standards, facilitating exceptional patient experiences for patients and families of the medical center.
• Give estimates on installation of windows and doors.
Show more

Customer service team lead example responsibilities.

• Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
• Share Medicare eligibility information with insurers and providers to ensure correct billing of claims.
• Handle incoming telephone calls pertaining to Medicare plus insurance medical and pharmaceutical claims, billing, eligibility.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
• Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.