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The differences between customer service supervisors and international customer service representatives can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer service supervisor, becoming an international customer service representative takes usually requires 6-12 months. Additionally, a customer service supervisor has an average salary of $38,792, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for a customer service supervisor include strong customer service, customer care and customer support. The most important skills for an international customer service representative are logistics, order entry, and customer orders.
| Customer Service Supervisor | International Customer Service Representative | |
| Yearly salary | $38,792 | $31,752 |
| Hourly rate | $18.65 | $15.27 |
| Growth rate | -4% | -4% |
| Number of jobs | 233,004 | 185,293 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 50% |
| Average age | 47 | 40 |
| Years of experience | 6 | 12 |
A customer service supervisor is responsible for directing the staff in providing the best services to the customers. Customer service supervisors' duties include evaluating the performance of the service staff, implementing strategic procedures to improve operations, developing promotional offers and products to increase the business' revenues, keeping documents of operation records, and assisting with customer's inquiries and complaints. A customer service supervisor must have exceptional leadership and decision-making skills to lead the service staff with daily operations.
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Customer service supervisors and international customer service representatives have different pay scales, as shown below.
| Customer Service Supervisor | International Customer Service Representative | |
| Average salary | $38,792 | $31,752 |
| Salary range | Between $27,000 And $53,000 | Between $24,000 And $40,000 |
| Highest paying City | New York, NY | Minneapolis, MN |
| Highest paying state | Maryland | Minnesota |
| Best paying company | Schneider Electric Industrial Services | Valent BioSciences |
| Best paying industry | Finance | Health Care |
There are a few differences between a customer service supervisor and an international customer service representative in terms of educational background:
| Customer Service Supervisor | International Customer Service Representative | |
| Most common degree | Bachelor's Degree, 44% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | California State University - Bakersfield | - |
Here are the differences between customer service supervisors' and international customer service representatives' demographics:
| Customer Service Supervisor | International Customer Service Representative | |
| Average age | 47 | 40 |
| Gender ratio | Male, 34.9% Female, 65.1% | Male, 26.3% Female, 73.7% |
| Race ratio | Black or African American, 10.0% Unknown, 4.7% Hispanic or Latino, 19.0% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 8% | 7% |