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The differences between customer service trainers and associate customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service trainer and an associate customer service representative. Additionally, an associate customer service representative has an average salary of $35,215, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service trainer include customer care, strong customer service and cleanliness. The most important skills for an associate customer service representative are patients, outbound calls, and customer inquiries.
| Customer Service Trainer | Associate Customer Service Representative | |
| Yearly salary | $32,452 | $35,215 |
| Hourly rate | $15.60 | $16.93 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,862 | 199,751 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 35% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
An associate customer service representative is responsible for providing high customer service by assisting customers on their inquiries and concerns, as well as resolving and escalating high-level complaints to the supervisor or tenured customer service representative. Associate customer service representatives also process orders and payments from the customers, replacing defective items, and issuing refunds as needed. They must have excellent communication and organizational skills, especially on handling data processing procedures to the database for reference to customer concerns.
Customer service trainers and associate customer service representatives have different pay scales, as shown below.
| Customer Service Trainer | Associate Customer Service Representative | |
| Average salary | $32,452 | $35,215 |
| Salary range | Between $25,000 And $40,000 | Between $26,000 And $46,000 |
| Highest paying City | Tacoma, WA | Washington, DC |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | Salesforce | Deutsche Bank |
| Best paying industry | Telecommunication | Finance |
There are a few differences between a customer service trainer and an associate customer service representative in terms of educational background:
| Customer Service Trainer | Associate Customer Service Representative | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service trainers' and associate customer service representatives' demographics:
| Customer Service Trainer | Associate Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.8% Female, 67.2% | Male, 35.1% Female, 64.9% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.2% Unknown, 5.5% Hispanic or Latino, 21.0% Asian, 6.4% White, 54.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |