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The differences between customer service trainers and certification specialists can be seen in a few details. Each job has different responsibilities and duties. Additionally, a certification specialist has an average salary of $45,265, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service trainer include customer care, strong customer service and cleanliness. The most important skills for a certification specialist are patients, medical terminology, and surgical procedures.
| Customer Service Trainer | Certification Specialist | |
| Yearly salary | $32,452 | $45,265 |
| Hourly rate | $15.60 | $21.76 |
| Growth rate | -4% | 11% |
| Number of jobs | 235,862 | 43,565 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 58% |
| Average age | 40 | 44 |
| Years of experience | 12 | - |
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
A certification specialist is primarily in charge of conducting inspections and assessments, ensuring operations and procedures comply with certification guidelines and requirements. Although their responsibilities may vary upon their industry or organization of employment, it usually entails reviewing certification applications and system plans, arranging schedules and tests, organizing orientations, providing advice or guidance to new members of the workforce, and implementing strategies. Moreover, they also perform administrative support tasks such as processing the necessary documents, facilitating activities, and coordinating with internal and external parties.
Customer service trainers and certification specialists have different pay scales, as shown below.
| Customer Service Trainer | Certification Specialist | |
| Average salary | $32,452 | $45,265 |
| Salary range | Between $25,000 And $40,000 | Between $25,000 And $81,000 |
| Highest paying City | Tacoma, WA | New York, NY |
| Highest paying state | Alaska | New York |
| Best paying company | Salesforce | Apple |
| Best paying industry | Telecommunication | Insurance |
There are a few differences between a customer service trainer and a certification specialist in terms of educational background:
| Customer Service Trainer | Certification Specialist | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | - | Western Carolina University |
Here are the differences between customer service trainers' and certification specialists' demographics:
| Customer Service Trainer | Certification Specialist | |
| Average age | 40 | 44 |
| Gender ratio | Male, 32.8% Female, 67.2% | Male, 26.3% Female, 73.7% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 6.4% Unknown, 4.6% Hispanic or Latino, 9.4% Asian, 8.8% White, 70.4% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 7% | 11% |