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The differences between customer service trainers and certified medical technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service trainer and a certified medical technician. Additionally, a certified medical technician has an average salary of $38,859, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service trainer include customer care, strong customer service and cleanliness. The most important skills for a certified medical technician are patients, vital signs, and CPR.
| Customer Service Trainer | Certified Medical Technician | |
| Yearly salary | $32,452 | $38,859 |
| Hourly rate | $15.60 | $18.68 |
| Growth rate | -4% | 5% |
| Number of jobs | 235,862 | 164,424 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 28% |
| Average age | 40 | 44 |
| Years of experience | 12 | 12 |
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Certified Medical Technicians are specialists in medical diagnoses by performing laboratory testing and analysis for hospitals and physicians. Their duties include lab sanitization to prepare for testing and collection, recording medical samples for testing, specimen preparation, blood drawing for donation and testing, and assisting physicians with sample collection as well as equipment handling in surgical rooms. They must also understand how to use complex and sensitive testing equipment such as cell counters, analyzers, microscopes, and centrifuges.
Customer service trainers and certified medical technicians have different pay scales, as shown below.
| Customer Service Trainer | Certified Medical Technician | |
| Average salary | $32,452 | $38,859 |
| Salary range | Between $25,000 And $40,000 | Between $28,000 And $53,000 |
| Highest paying City | Tacoma, WA | Denton, TX |
| Highest paying state | Alaska | Alaska |
| Best paying company | Salesforce | Favorite Healthcare Staffing |
| Best paying industry | Telecommunication | Health Care |
There are a few differences between a customer service trainer and a certified medical technician in terms of educational background:
| Customer Service Trainer | Certified Medical Technician | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 28% |
| Most common major | Business | Nursing |
| Most common college | - | University of Connecticut |
Here are the differences between customer service trainers' and certified medical technicians' demographics:
| Customer Service Trainer | Certified Medical Technician | |
| Average age | 40 | 44 |
| Gender ratio | Male, 32.8% Female, 67.2% | Male, 20.4% Female, 79.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 15.9% Unknown, 5.0% Hispanic or Latino, 14.6% Asian, 10.0% White, 53.8% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 8% |