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The differences between customer service trainers and customer care associates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service trainer and a customer care associate. Additionally, a customer care associate has an average salary of $33,115, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service trainer include customer care, strong customer service and cleanliness. The most important skills for a customer care associate are customer care, patients, and customer service.
| Customer Service Trainer | Customer Care Associate | |
| Yearly salary | $32,452 | $33,115 |
| Hourly rate | $15.60 | $15.92 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,862 | 250,296 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 39% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
A customer care associate's role focuses on providing customer support and service, ensuring optimal services and client satisfaction. Their responsibilities typically revolve around assisting walk-in customers by answering inquiries, offering recommendations or alternatives, and informing them of any promos or discounts. It is essential to devise strategies to identify customer needs, providing them as needed. Furthermore, a customer care associate may answer inquiries made through calls or correspondence, make reservations, handle complaints or concerns, and resolve them according to the company's policies and regulations.
Customer service trainers and customer care associates have different pay scales, as shown below.
| Customer Service Trainer | Customer Care Associate | |
| Average salary | $32,452 | $33,115 |
| Salary range | Between $25,000 And $40,000 | Between $24,000 And $43,000 |
| Highest paying City | Tacoma, WA | San Diego, CA |
| Highest paying state | Alaska | California |
| Best paying company | Salesforce | Centennial Bank |
| Best paying industry | Telecommunication | Insurance |
There are a few differences between a customer service trainer and a customer care associate in terms of educational background:
| Customer Service Trainer | Customer Care Associate | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service trainers' and customer care associates' demographics:
| Customer Service Trainer | Customer Care Associate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.8% Female, 67.2% | Male, 30.1% Female, 69.9% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.4% Unknown, 5.3% Hispanic or Latino, 18.7% Asian, 6.7% White, 56.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |