Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between customer service trainers and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service trainer and a customer service advisor. Additionally, a customer service trainer has an average salary of $32,452, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a customer service trainer include customer care, strong customer service and cleanliness. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Customer Service Trainer | Customer Service Advisor | |
| Yearly salary | $32,452 | $32,029 |
| Hourly rate | $15.60 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,862 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Customer service trainers and customer service advisors have different pay scales, as shown below.
| Customer Service Trainer | Customer Service Advisor | |
| Average salary | $32,452 | $32,029 |
| Salary range | Between $25,000 And $40,000 | Between $26,000 And $39,000 |
| Highest paying City | Tacoma, WA | Boston, MA |
| Highest paying state | Alaska | Alaska |
| Best paying company | Salesforce | Teledyne Technologies Incorporated |
| Best paying industry | Telecommunication | Insurance |
There are a few differences between a customer service trainer and a customer service advisor in terms of educational background:
| Customer Service Trainer | Customer Service Advisor | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service trainers' and customer service advisors' demographics:
| Customer Service Trainer | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.8% Female, 67.2% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |