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The differences between customer service trainers and customer service liaisons can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a customer service trainer and a customer service liaison. Additionally, a customer service liaison has an average salary of $36,143, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a customer service trainer include customer care, strong customer service and cleanliness. The most important skills for a customer service liaison are strong customer service, patients, and phone calls.
| Customer Service Trainer | Customer Service Liaison | |
| Yearly salary | $32,452 | $36,143 |
| Hourly rate | $15.60 | $17.38 |
| Growth rate | -4% | -4% |
| Number of jobs | 235,862 | 206,705 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 54% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions. They must handle outgoing and incoming calls to provide positive client relations and ensure satisfaction. Customer service liaisons must also implement internal procedures and supervise technology updates to ensure all information records are organized for proper networking among employees and customers.
Customer service trainers and customer service liaisons have different pay scales, as shown below.
| Customer Service Trainer | Customer Service Liaison | |
| Average salary | $32,452 | $36,143 |
| Salary range | Between $25,000 And $40,000 | Between $27,000 And $47,000 |
| Highest paying City | Tacoma, WA | Washington, DC |
| Highest paying state | Alaska | California |
| Best paying company | Salesforce | Pwc |
| Best paying industry | Telecommunication | Technology |
There are a few differences between a customer service trainer and a customer service liaison in terms of educational background:
| Customer Service Trainer | Customer Service Liaison | |
| Most common degree | Bachelor's Degree, 43% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between customer service trainers' and customer service liaisons' demographics:
| Customer Service Trainer | Customer Service Liaison | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.8% Female, 67.2% | Male, 35.5% Female, 64.5% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.5% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.2% American Indian and Alaska Native, 0.8% |
| LGBT Percentage | 7% | 7% |