Desk clerk vs mailroom clerk

The differences between desk clerks and mailroom clerks can be seen in a few details. Each job has different responsibilities and duties. Additionally, a mailroom clerk has an average salary of $29,503, which is higher than the $29,096 average annual salary of a desk clerk.

The top three skills for a desk clerk include reservations, front desk and customer service. The most important skills for a mailroom clerk are customer service, USPS, and pickup.

Desk clerk vs mailroom clerk overview

	Desk Clerk	Mailroom Clerk
Yearly salary	$29,096	$29,503
Hourly rate	$13.99	$14.18
Growth rate	-	-5%
Number of jobs	113,183	97,476
Job satisfaction	5	-
Most common degree	Bachelor's Degree, 35%	High School Diploma, 39%
Average age	37	45
Years of experience	-	-

What does a desk clerk do?

The desk clerk or general office clerk is an employee who works with little supervision from the manager. The duties and responsibilities of desk clerks vary depending on the industry they belong to. These may include but are not limited to answering phone calls, electronic correspondence, filing paperwork, taking and maintaining inventory levels, and setting calendars and schedules. They are expected to always offer excellent customer service. In hotels, they check-in and check-out their guests.

What does a mailroom clerk do?

A mailroom clerk specializes in handling and distributing mail and packages within a company or establishment, ensuring accuracy and timeliness. They are responsible for scanning and sorting out every parcel through a system, making sure to document everything in and out of the building. Furthermore, there are instances where they must process all outgoing mail by processing it into postal stamping machines, respond to mail inquiries from employees, and maintain records of all transactions.

Desk clerk vs mailroom clerk salary

Desk clerks and mailroom clerks have different pay scales, as shown below.

	Desk Clerk	Mailroom Clerk
Average salary	$29,096	$29,503
Salary range	Between $23,000 And $36,000	Between $24,000 And $36,000
Highest paying City	San Francisco, CA	Cambridge, MA
Highest paying state	California	Vermont
Best paying company	Deborah's Place	Masimo
Best paying industry	Manufacturing	Government

Differences between desk clerk and mailroom clerk education

There are a few differences between a desk clerk and a mailroom clerk in terms of educational background:

	Desk Clerk	Mailroom Clerk
Most common degree	Bachelor's Degree, 35%	High School Diploma, 39%
Most common major	Business	Business
Most common college	-	-

Desk clerk vs mailroom clerk demographics

Here are the differences between desk clerks' and mailroom clerks' demographics:

	Desk Clerk	Mailroom Clerk
Average age	37	45
Gender ratio	Male, 30.0% Female, 70.0%	Male, 55.0% Female, 45.0%
Race ratio	Black or African American, 10.6% Unknown, 6.5% Hispanic or Latino, 16.5% Asian, 10.0% White, 55.1% American Indian and Alaska Native, 1.3%	Black or African American, 11.2% Unknown, 3.5% Hispanic or Latino, 19.3% Asian, 6.1% White, 59.3% American Indian and Alaska Native, 0.7%
LGBT Percentage	13%	7%

Differences between desk clerk and mailroom clerk duties and responsibilities

Desk clerk example responsibilities.

Manage customer service issues with ease and charm and train other co workers in daily operations.
Assist with setting up meetings using PowerPoint presentations.
Book keeping, check ins, paperwork, PowerPoint, enter information into database.
Communicate with previous shift, organize shift and review reservations and update contingency
Position require guest reservations to be coordinate with housekeeping and maintenance needs.
Register new patients and updates existing patient demographics by collecting patient detail patient information including personal and financial information.

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Mailroom clerk example responsibilities.

Manage office supplies, vendors, organization, and upkeep.
Manage files, prepare lobby monitor presentations using Microsoft PowerPoint.
Copy, file, answer phones, work with fed-ex.
Open and prep them using the OPEX machines and scan them using the IBML machines.
Supervise and run press line.
Maintain organization of packages on shelves.

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Desk clerk vs mailroom clerk skills

Common desk clerk skills

Reservations, 22%
Front Desk, 14%
Customer Service, 12%
Room Availability, 11%
Direct Calls, 6%
Telephone Calls, 5%

Common mailroom clerk skills

Customer Service, 33%
USPS, 10%
Pickup, 7%
Delivery Carts, 6%
Office Equipment, 4%
Postage Meter Readings, 4%

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Updated January 8, 2025

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