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Director of account management vs key account manager

The differences between directors of account management and key account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both a director of account management and a key account manager. Additionally, a director of account management has an average salary of $147,725, which is higher than the $102,315 average annual salary of a key account manager.

The top three skills for a director of account management include customer service, sales process and customer satisfaction. The most important skills for a key account manager are account management, customer service, and patients.

Director of account management vs key account manager overview

Director Of Account ManagementKey Account Manager
Yearly salary$147,725$102,315
Hourly rate$71.02$49.19
Growth rate5%5%
Number of jobs171,713160,992
Job satisfaction--
Most common degreeBachelor's Degree, 76%Bachelor's Degree, 78%
Average age4646
Years of experience88

What does a director of account management do?

A director of account management is responsible for handling client accounts, establishing efficient project management procedures, and delivering high-quality services according to clients' specifications and business requirements. They also are responsible for adhering to operational protocols, budget limitations, and set timeframes. The director of account management monitors the staff's performance, identifying their challenges, and adjusting project goals to maximize productivity. They also perform data analysis on financial transactions and sales status to develop a strategic process for maintaining the financial stability and condition of the business, as well as creating long-lasting relationships with business partners.

What does a key account manager do?

A key account manager is primarily in charge of handling key clients that produce the most profit for a company or business, ensuring that they remain with them. They are mainly responsible for understanding their clients' needs and long-term goals, ensuring that the key clients get to receive all the necessary services and products in time, and promptly address and resolve any issues and concerns. Furthermore, a key account manager may prepare reports and proposals to team members, all while adhering to the company's policies and standards.

Director of account management vs key account manager salary

Directors of account management and key account managers have different pay scales, as shown below.

Director Of Account ManagementKey Account Manager
Average salary$147,725$102,315
Salary rangeBetween $102,000 And $212,000Between $75,000 And $138,000
Highest paying CitySeattle, WASan Francisco, CA
Highest paying stateAlaskaMaine
Best paying companyWalgreensQuidel
Best paying industryStart-upPharmaceutical

Differences between director of account management and key account manager education

There are a few differences between a director of account management and a key account manager in terms of educational background:

Director Of Account ManagementKey Account Manager
Most common degreeBachelor's Degree, 76%Bachelor's Degree, 78%
Most common majorBusinessBusiness
Most common collegeUniversity of Southern CaliforniaUniversity of Southern California

Director of account management vs key account manager demographics

Here are the differences between directors of account management' and key account managers' demographics:

Director Of Account ManagementKey Account Manager
Average age4646
Gender ratioMale, 56.9% Female, 43.1%Male, 68.1% Female, 31.9%
Race ratioBlack or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%Black or African American, 3.2% Unknown, 4.4% Hispanic or Latino, 9.8% Asian, 4.1% White, 78.2% American Indian and Alaska Native, 0.2%
LGBT Percentage7%7%

Differences between director of account management and key account manager duties and responsibilities

Director of account management example responsibilities.

  • Utilize SaaS vendor PipeDrive to manage sales cycles, client communications and follow-up.
  • Initiate and manage projects with a market research consultant to quantify ROI of solutions.
  • Manage outsource call center operations report on KPIs, metrics, SLAs and call escalations.
  • Manage relationship with celebrity spokesperson and client, the Facebook contest she are involved in, and her social media activity.
  • Manage relationship with Florida Medicaid's contract and manage care divisions.
  • Develop and foster senior level and c-level contacts and achieve a trust advisor status within target accounts.
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Key account manager example responsibilities.

  • Lead the KAM division in market share expansion and activation for SWS portfolio.
  • Develop and manage GPO partnerships and new relationships in preparation of new product launch.
  • Utilize IRI reporting (CPGN) to deliver key category insights to customer base in order to effectively manage category decisions.
  • Manage company CRM implementation leading to increase sales profitability and customer satisfaction.
  • Provide managed care expertise to industry leading system developers to create web-base solutions for healthcare revenue cycle.
  • Manage services including contract logistics, distribution, and inbound logistics and shipping brokerage along with various additional transportation solutions.
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Director of account management vs key account manager skills

Common director of account management skills
  • Customer Service, 6%
  • Sales Process, 5%
  • Customer Satisfaction, 5%
  • Medicare, 5%
  • Oversight, 5%
  • Process Improvement, 4%
Common key account manager skills
  • Account Management, 10%
  • Customer Service, 7%
  • Patients, 6%
  • CRM, 6%
  • Customer Relationships, 5%
  • Excellent Interpersonal, 5%

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