Division head vs customer service manager

Differences between division head and customer service manager duties and responsibilities

Division head example responsibilities.

• Achieve full client satisfaction while adhering to ISO requirements and IQC policies and procedures.
• Evaluate progress of program plans to determine whether overall command-wide objectives are being accomplish economically with reference to budget and manpower.
• Support workforce development, student education, and internships in critical DoD technologies through program funding.
• Coordinate logistics for international and local staff.
• Ensure proper stock rotation and direct restock commitments to appropriate logistics specialists.
• Evaluate progress of program plans to determine whether overall command-wide objectives are being accomplish economically with reference to budget and manpower.
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Customer service manager example responsibilities.

• Manage the accounts payable and accounts receivable dealing with the Michigan WIC program.
• Ensure SLA compliance are achieved for all incident metrics as well as call resolution.
• Manage installation and customization of ACD system and PBX for business office call center operations.
• Develop and manage communications strategies, including Facebook, catalog production, email marketing, direct mail.
• Lead efforts in developing and executing CRM with the team to identify areas of improvement within the departments.
• Prioritize, delegate and accomplish multiple projects, as well as the ability to troubleshoot and resolve common problems.
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