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Dsl technical support vs administrative technical support

The differences between dsl technical supports and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technical support and an administrative technical support. Additionally, an dsl technical support has an average salary of $78,388, which is higher than the $46,753 average annual salary of an administrative technical support.

The top three skills for an dsl technical support include customer service, inbound calls and technical support calls. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Dsl technical support vs administrative technical support overview

DSL Technical SupportAdministrative Technical Support
Yearly salary$78,388$46,753
Hourly rate$37.69$22.48
Growth rate10%10%
Number of jobs132,002186,858
Job satisfaction--
Most common degreeAssociate Degree, 39%Bachelor's Degree, 52%
Average age4242
Years of experience22

Dsl technical support vs administrative technical support salary

Dsl technical supports and administrative technical supports have different pay scales, as shown below.

DSL Technical SupportAdministrative Technical Support
Average salary$78,388$46,753
Salary rangeBetween $43,000 And $139,000Between $29,000 And $75,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-AIG
Best paying industry--

Differences between dsl technical support and administrative technical support education

There are a few differences between an dsl technical support and an administrative technical support in terms of educational background:

DSL Technical SupportAdministrative Technical Support
Most common degreeAssociate Degree, 39%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Dsl technical support vs administrative technical support demographics

Here are the differences between dsl technical supports' and administrative technical supports' demographics:

DSL Technical SupportAdministrative Technical Support
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dsl technical support and administrative technical support duties and responsibilities

Dsl technical support example responsibilities.

  • Design, implement, manage and document network security configurations for firewalls.
  • Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
  • Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
  • Configure and deploy computer workstations and loaner equipment to end-users.
  • Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
  • Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
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Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Dsl technical support vs administrative technical support skills

Common dsl technical support skills
  • Customer Service, 12%
  • Inbound Calls, 9%
  • Technical Support Calls, 7%
  • Email Creation, 7%
  • Windows, 7%
  • Connectivity Issues, 6%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

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