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Dsl technical support vs computer support technician

The differences between dsl technical supports and computer support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technical support and a computer support technician. Additionally, an dsl technical support has an average salary of $78,388, which is higher than the $41,852 average annual salary of a computer support technician.

The top three skills for an dsl technical support include customer service, inbound calls and technical support calls. The most important skills for a computer support technician are customer service, technical support, and computer support.

Dsl technical support vs computer support technician overview

DSL Technical SupportComputer Support Technician
Yearly salary$78,388$41,852
Hourly rate$37.69$20.12
Growth rate10%10%
Number of jobs132,002121,180
Job satisfaction--
Most common degreeAssociate Degree, 39%Bachelor's Degree, 46%
Average age4242
Years of experience22

Dsl technical support vs computer support technician salary

Dsl technical supports and computer support technicians have different pay scales, as shown below.

DSL Technical SupportComputer Support Technician
Average salary$78,388$41,852
Salary rangeBetween $43,000 And $139,000Between $34,000 And $51,000
Highest paying City-Lompoc, CA
Highest paying state-California
Best paying company-Lawrence Livermore National Laboratory
Best paying industry-Manufacturing

Differences between dsl technical support and computer support technician education

There are a few differences between an dsl technical support and a computer support technician in terms of educational background:

DSL Technical SupportComputer Support Technician
Most common degreeAssociate Degree, 39%Bachelor's Degree, 46%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Dsl technical support vs computer support technician demographics

Here are the differences between dsl technical supports' and computer support technicians' demographics:

DSL Technical SupportComputer Support Technician
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 83.2% Female, 16.8%
Race ratioBlack or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.6% Asian, 11.7% White, 55.2% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dsl technical support and computer support technician duties and responsibilities

Dsl technical support example responsibilities.

  • Design, implement, manage and document network security configurations for firewalls.
  • Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
  • Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
  • Configure and deploy computer workstations and loaner equipment to end-users.
  • Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
  • Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
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Computer support technician example responsibilities.

  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Used and become familiar with LINUX network file system.
  • Used Linux operating system to recover data from hard drives.
  • Support & troubleshoot VPN, Internet connections, email, browser and OS errors.
  • Network troubleshooting (proxy setting, TCP/IP configuration, DNS servers, etc . )
  • Install and configure new office computers to connect to the office network and the Internet via TCP/IP.
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Dsl technical support vs computer support technician skills

Common dsl technical support skills
  • Customer Service, 12%
  • Inbound Calls, 9%
  • Technical Support Calls, 7%
  • Email Creation, 7%
  • Windows, 7%
  • Connectivity Issues, 6%
Common computer support technician skills
  • Customer Service, 11%
  • Technical Support, 8%
  • Computer Support, 7%
  • Desk Support, 4%
  • Mac, 4%
  • Computer System, 4%

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