Dsl technical support vs dsl technician

The differences between dsl technical supports and dsl technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technical support and an dsl technician. Additionally, an dsl technical support has an average salary of $78,388, which is higher than the $36,372 average annual salary of an dsl technician.

The top three skills for an dsl technical support include customer service, inbound calls and technical support calls. The most important skills for an dsl technician are customer service, email clients, and technical support.

Dsl technical support vs dsl technician overview

	DSL Technical Support	DSL Technician
Yearly salary	$78,388	$36,372
Hourly rate	$37.69	$17.49
Growth rate	10%	10%
Number of jobs	132,002	52,730
Job satisfaction	-	-
Most common degree	Associate Degree, 39%	Associate Degree, 42%
Average age	42	42
Years of experience	2	2

Dsl technical support vs dsl technician salary

Dsl technical supports and dsl technicians have different pay scales, as shown below.

	DSL Technical Support	DSL Technician
Average salary	$78,388	$36,372
Salary range	Between $43,000 And $139,000	Between $26,000 And $50,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between dsl technical support and dsl technician education

There are a few differences between an dsl technical support and an dsl technician in terms of educational background:

	DSL Technical Support	DSL Technician
Most common degree	Associate Degree, 39%	Associate Degree, 42%
Most common major	Business	Computer Information Systems
Most common college	Stanford University	Stanford University

Dsl technical support vs dsl technician demographics

Here are the differences between dsl technical supports' and dsl technicians' demographics:

	DSL Technical Support	DSL Technician
Average age	42	42
Gender ratio	Male, 72.2% Female, 27.8%	Male, 81.4% Female, 18.6%
Race ratio	Black or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%	Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.4% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4%
LGBT Percentage	11%	11%

Differences between dsl technical support and dsl technician duties and responsibilities

Dsl technical support example responsibilities.

Design, implement, manage and document network security configurations for firewalls.
Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
Configure and deploy computer workstations and loaner equipment to end-users.
Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.

Dsl technician example responsibilities.

Experience managing the day-to-day operations of telecommunication services utilize by Astra Zeneca.
Install ethernet cards and provision customer's computer via TCP/IP.
Alter and install LAN and telephone wiring, jacks and splitters.
Have performed installation and repair at the customer premise for VOIP, HSIA, and IPTV service.
Coordinate efforts with wholesale partners to resolve issues regarding DSL connectivity, DNS, and web hosting.
Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.

Dsl technical support vs dsl technician skills

Common dsl technical support skills

Customer Service, 12%
Inbound Calls, 9%
Technical Support Calls, 7%
Email Creation, 7%
Windows, 7%
Connectivity Issues, 6%

Common dsl technician skills

Customer Service, 10%
Email Clients, 9%
Technical Support, 8%
Telephone Calls, 6%
Routers, 6%
Modem, 4%