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Dsl technical support vs technical support advisor

The differences between dsl technical supports and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technical support and a technical support advisor. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $78,388 average annual salary of an dsl technical support.

The top three skills for an dsl technical support include customer service, inbound calls and technical support calls. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.

Dsl technical support vs technical support advisor overview

DSL Technical SupportTechnical Support Advisor
Yearly salary$78,388$107,198
Hourly rate$37.69$51.54
Growth rate10%10%
Number of jobs132,002186,490
Job satisfaction--
Most common degreeAssociate Degree, 39%Bachelor's Degree, 43%
Average age4242
Years of experience22

Dsl technical support vs technical support advisor salary

Dsl technical supports and technical support advisors have different pay scales, as shown below.

DSL Technical SupportTechnical Support Advisor
Average salary$78,388$107,198
Salary rangeBetween $43,000 And $139,000Between $81,000 And $141,000
Highest paying City-Sacramento, CA
Highest paying state-New York
Best paying company-Apple
Best paying industry-Technology

Differences between dsl technical support and technical support advisor education

There are a few differences between an dsl technical support and a technical support advisor in terms of educational background:

DSL Technical SupportTechnical Support Advisor
Most common degreeAssociate Degree, 39%Bachelor's Degree, 43%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Dsl technical support vs technical support advisor demographics

Here are the differences between dsl technical supports' and technical support advisors' demographics:

DSL Technical SupportTechnical Support Advisor
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 53.6% Female, 46.4%
Race ratioBlack or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dsl technical support and technical support advisor duties and responsibilities

Dsl technical support example responsibilities.

  • Design, implement, manage and document network security configurations for firewalls.
  • Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
  • Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
  • Configure and deploy computer workstations and loaner equipment to end-users.
  • Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
  • Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
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Technical support advisor example responsibilities.

  • Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
  • Provide technical and troubleshooting support for both consumers and businesses with PC, printer and internet service issues.
  • Help people troubleshoot their iPhone issues, schedule appointments, and call back customers to make sure their phones are fix.
  • Assess, analyze and troubleshoot customer issues providing resolution to problems.
  • Assist in maintaining of switches, hubs routes, and other network topology.
  • Research and implement the content management system SharePoint for internal document sharing and collaboration.
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Dsl technical support vs technical support advisor skills

Common dsl technical support skills
  • Customer Service, 12%
  • Inbound Calls, 9%
  • Technical Support Calls, 7%
  • Email Creation, 7%
  • Windows, 7%
  • Connectivity Issues, 6%
Common technical support advisor skills
  • Customer Service, 10%
  • Technical Support Calls, 9%
  • Troubleshoot, 9%
  • Customer Satisfaction, 6%
  • Issue Resolution, 6%
  • Technical Troubleshooting, 5%

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