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Dsl technical support vs technical support coordinator

The differences between dsl technical supports and technical support coordinators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technical support and a technical support coordinator. Additionally, an dsl technical support has an average salary of $78,388, which is higher than the $41,092 average annual salary of a technical support coordinator.

The top three skills for an dsl technical support include customer service, inbound calls and technical support calls. The most important skills for a technical support coordinator are customer service, phone calls, and excellent interpersonal.

Dsl technical support vs technical support coordinator overview

DSL Technical SupportTechnical Support Coordinator
Yearly salary$78,388$41,092
Hourly rate$37.69$19.76
Growth rate10%10%
Number of jobs132,002157,591
Job satisfaction--
Most common degreeAssociate Degree, 39%Bachelor's Degree, 57%
Average age4242
Years of experience22

Dsl technical support vs technical support coordinator salary

Dsl technical supports and technical support coordinators have different pay scales, as shown below.

DSL Technical SupportTechnical Support Coordinator
Average salary$78,388$41,092
Salary rangeBetween $43,000 And $139,000Between $28,000 And $59,000
Highest paying City-New York, NY
Highest paying state-New Jersey
Best paying company-Cottage Health
Best paying industry-Technology

Differences between dsl technical support and technical support coordinator education

There are a few differences between an dsl technical support and a technical support coordinator in terms of educational background:

DSL Technical SupportTechnical Support Coordinator
Most common degreeAssociate Degree, 39%Bachelor's Degree, 57%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Dsl technical support vs technical support coordinator demographics

Here are the differences between dsl technical supports' and technical support coordinators' demographics:

DSL Technical SupportTechnical Support Coordinator
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 57.1% Female, 42.9%
Race ratioBlack or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 12.9% Unknown, 5.3% Hispanic or Latino, 15.0% Asian, 10.5% White, 55.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dsl technical support and technical support coordinator duties and responsibilities

Dsl technical support example responsibilities.

  • Design, implement, manage and document network security configurations for firewalls.
  • Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
  • Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
  • Configure and deploy computer workstations and loaner equipment to end-users.
  • Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
  • Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
  • Show more

Technical support coordinator example responsibilities.

  • Manage organizations ticketing queue and assign tickets as per establish SLA guidelines.
  • Support IBM base PCs and MacIntosh systems.
  • Monitor and maintain office network, servers and client PCs.
  • Create and maintain clear and accessible VPN records and other documentation.
  • Resolve issues on PC operating systems, device manager and TCP/IP configuration.
  • Remedy system used to track all network outages, coverage incidents, and application failures.
  • Show more

Dsl technical support vs technical support coordinator skills

Common dsl technical support skills
  • Customer Service, 12%
  • Inbound Calls, 9%
  • Technical Support Calls, 7%
  • Email Creation, 7%
  • Windows, 7%
  • Connectivity Issues, 6%
Common technical support coordinator skills
  • Customer Service, 13%
  • Phone Calls, 10%
  • Excellent Interpersonal, 5%
  • Remedy, 4%
  • Customer Satisfaction, 4%
  • Problem Resolution, 4%

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