Dsl technical support vs technical support engineer

Differences between dsl technical support and technical support engineer duties and responsibilities

Dsl technical support example responsibilities.

• Design, implement, manage and document network security configurations for firewalls.
• Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
• Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
• Configure and deploy computer workstations and loaner equipment to end-users.
• Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
• Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
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Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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