Dsl technical support vs technical support representative

Differences between dsl technical support and technical support representative duties and responsibilities

Dsl technical support example responsibilities.

• Design, implement, manage and document network security configurations for firewalls.
• Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
• Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
• Configure and deploy computer workstations and loaner equipment to end-users.
• Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
• Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
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Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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