Dsl technical support vs technical support trainer

Differences between dsl technical support and technical support trainer duties and responsibilities

Dsl technical support example responsibilities.

• Design, implement, manage and document network security configurations for firewalls.
• Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
• Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
• Configure and deploy computer workstations and loaner equipment to end-users.
• Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
• Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
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Technical support trainer example responsibilities.

• Manage and maintain external DNS servers for Internet name resolution of host domains.
• Post event follow up and positioning clients for future success including effectively managing CRM software.
• Manage 3rd party vendors, insuring on-time performance and asset management SLA s are met.
• Manage global rights, user permissions and updates, creating procedures for using the SharePoint environment.
• Accomplish to set up several wireless network for different uses within the company building along with their wired/wireless printers.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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