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Dsl technical support vs technician support tier

The differences between dsl technical supports and technician support tiers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an dsl technical support and a technician support tier. Additionally, an dsl technical support has an average salary of $78,388, which is higher than the $54,889 average annual salary of a technician support tier.

The top three skills for an dsl technical support include customer service, inbound calls and technical support calls. The most important skills for a technician support tier are customer service, technical support, and phone calls.

Dsl technical support vs technician support tier overview

DSL Technical SupportTechnician Support Tier
Yearly salary$78,388$54,889
Hourly rate$37.69$26.39
Growth rate10%10%
Number of jobs132,002109,671
Job satisfaction--
Most common degreeAssociate Degree, 39%Bachelor's Degree, 37%
Average age4242
Years of experience22

Dsl technical support vs technician support tier salary

Dsl technical supports and technician support tiers have different pay scales, as shown below.

DSL Technical SupportTechnician Support Tier
Average salary$78,388$54,889
Salary rangeBetween $43,000 And $139,000Between $38,000 And $78,000
Highest paying City-Benicia, CA
Highest paying state-New York
Best paying company-Scantron
Best paying industry-Technology

Differences between dsl technical support and technician support tier education

There are a few differences between an dsl technical support and a technician support tier in terms of educational background:

DSL Technical SupportTechnician Support Tier
Most common degreeAssociate Degree, 39%Bachelor's Degree, 37%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Dsl technical support vs technician support tier demographics

Here are the differences between dsl technical supports' and technician support tiers' demographics:

DSL Technical SupportTechnician Support Tier
Average age4242
Gender ratioMale, 72.2% Female, 27.8%Male, 73.1% Female, 26.9%
Race ratioBlack or African American, 12.6% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.5% White, 55.5% American Indian and Alaska Native, 0.4%Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 16.5% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between dsl technical support and technician support tier duties and responsibilities

Dsl technical support example responsibilities.

  • Design, implement, manage and document network security configurations for firewalls.
  • Walk customers through creation of new network connections, TCP/IP rip and reinstall and force DNS servers.
  • Troubleshoot hardware and software installation for individual and corporate users, including resolving network issues for modem users.
  • Configure and deploy computer workstations and loaner equipment to end-users.
  • Configure wireless networks and VOIP phone systems in addition to other services for businesses in order to facilitate better and faster communication
  • Ensure connectivity for business clients by providing detail instructions on configuring DSL modems for use in enterprise environments.
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Technician support tier example responsibilities.

  • Walk customers through installations and achieve VoIP registration and/or DSL connectivity.
  • Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
  • Help customers out with technical support with android basic cell phones and making changes to customer's accounts.
  • Experience in troubleshooting network connectivity, email, TCP/IP and voice over IP issues.
  • Help customers design custom reports to export data to and from the SQL database.
  • Support with ios, android, windows, and blackberry OS including tablets and mobile device.
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Dsl technical support vs technician support tier skills

Common dsl technical support skills
  • Customer Service, 12%
  • Inbound Calls, 9%
  • Technical Support Calls, 7%
  • Email Creation, 7%
  • Windows, 7%
  • Connectivity Issues, 6%
Common technician support tier skills
  • Customer Service, 15%
  • Technical Support, 12%
  • Phone Calls, 5%
  • Cisco Ios, 5%
  • Tier II, 4%
  • LAN, 4%

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