Route Service Supervisor- UniFirst
Gate services supervisor job in Blacklick Estates, OH
Route Service Supervisor
UniFirst is seeking a Route Service Supervisor to join our team! The Route Service Supervisor will supervise and work with Route Service Representatives who deliver to multiple customers per day - ranging from small family owned businesses to major corporate locations. This is an entry level management position for a career minded individual interested in advancement.
What's in it for you?
Training:
Our Team Partners get quality skills training designed to enhance their performance and assist them with their career potential and advancement.
Career Mobility:
Some companies say they like to promote from within, we just do…constantly!
Culture:
Our family culture is what makes UniFirst an organization that stands out from the rest. Did we mention no nights or weekends?
Diversity:
At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds because we believe it takes many kinds of people to make us successful.
What you'll be doing:
Oversee the training and development of a team of Route Service Representatives
Respond to service requests
Negotiate customer contract renewals
Build strong relationships with your customers and team
Work closely with all other leadership and management team members to provide the best customer service and product programs
Provide route coverage when a Route Service Representative is sick or on vacation which provides you the perfect opportunity to check-in on your Rep's performance and their customers' level of satisfaction and loyalty.
Qualifications
What we're looking for:
A results-driven, relationship manager who isn't afraid to roll up their sleeves and help out the team and most importantly, the customer
Someone who will enjoy working with your own team of Route Service Representatives that need your help and support as they develop in their own roles
An individual ready to learn and work to become a customer service and loyalty expert
High school diploma or GED, some college is a plus
21 years of age
Valid non-commercial driver's license in the state of residence
Reliable transportation
Must meet pre-employment DOT physical requirements
Physically capable of lifting up to 50 pounds
Communication and language skills
Basic computer proficiency
Prior leadership, customer service, route sales, delivery and/or entrepreneurial experience preferred
Benefits & Perks
401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses
The estimated salary for this position ranges from $53,850 - $74,792 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
About UniFirst
The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 1.5-billion-dollar organization.
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 13,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazine's “Best Companies to Sell For” list and recognized on Forbes magazine's “Platinum 400 - Best Big Companies” list. As an 80-year old company focused on annual growth, there's never been a better time to join our team.
There's a lot to love about UniFirst, where you come first.
UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
Supervisor, Business Analytics
Remote gate services supervisor job
Looking for meaningful work with an Organization that values you? It's here! Join our team of dedicated, caring professionals in our passionate pursuit of improved access and quality of healthcare for underserved populations. For over 50 years, Monroe Plan for Medical Care, a not-for-profit health care services organization, has been focused on improving the health status of individuals and families who are recipients of government sponsored health insurance. Monroe Plan is the largest Care Management Agency serving 28 counties and over 3000 members with an outstanding reputation for excellence throughout our service area!
We've earned that reputation by providing quality care management focused on compassion, empowerment, and teamwork. Our award-winning work culture is built on these same principles! When you join our team, you can expect to reap the intrinsic rewards of serving others while enjoying flexible work arrangements, competitive pay, superior benefits, and a supportive, inclusive culture!
Supervisor, Business Analytics
Grade 309
This is a full time position, working from home.
The minimum and maximum annual salary that Monroe Plan believes in good faith to be accurate for this position at the time of this posting are $80,604 - $103,634. In addition to your salary, Monroe Plan offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.
POSITION SUMMARY
This position oversees a team responsible for developing and maintaining reporting and data analytics workflows that support the organization's mission. The supervisor provides hands-on technical support, prioritizes teamwork, and ensures accurate, timely delivery of reports and data processes. The role serves as a bridge between analytics, technical support, and business users to ensure efficient workflows and reliable insights.
ESSENTIAL JOB DUTIES/FUNCTIONS
% of Time
Essential Function
60%
Lead, Mentor, and Supervise Staff
* Lead, mentor, and supervise assigned staff.
* Provide technical guidance and coaching.
* Assist with advanced SQL queries and ETL troubleshooting as needed.
* Foster collaboration across departments.
* Identify and implement process improvements.
* Oversee staff performance and professional development.
* Allocate and prioritize resources based on business needs.
* Ensure consistent documentation, version control, and data workflow standards.
* Identify and escalate development risks.
20%
Develop and deliver analytical reports for internal and external stakeholders
* Design, build, and maintain reports and dashboards using SQL, SSRS, SSIS, and Power BI, ensuring accuracy and performance
* Gather and analyze reporting requirements by combining user input with a deep understanding of data structures, health plan policies, and business objectives
* Translate business needs into detailed report specifications and provide users with data-driven recommendations and insights
* Identify and utilize the most appropriate data sources, metrics, and technologies to produce accurate and meaningful reports
* Communicate clearly with users regarding data quality, limitations, and appropriate interpretation of results
* Develop and enhance reporting frameworks and data models to support the analysis and evaluation of value-based healthcare outcomes and effectiveness
* Communicate regularly with business stakeholders, translating technical concepts into clear business language to support understanding of current and future needs
* Lead project meetings to promote collaboration, alignment, and clear communication among all stakeholders
20%
Design, implement, and manage ETL and data transformation workflows
* Design, develop, and maintain ETL processes using SSIS, SQL, and Python to support reporting, analytics, and operational needs.
* Build and monitor scheduled data workflows that extract, transform, and load data from internal systems, flat files, and partner-provided data sets.
* Troubleshoot, test, and optimize ETL packages to ensure data accuracy, performance, and reliability across environments.
* Develop reusable scripts and processes for data validation, cleansing, and basic data quality assurance.
* Collaborate with analysts, IT staff, and business users to ensure ETL solutions meet reporting requirements and support evolving program needs.
* Document ETL processes, data flows, and transformation logic to support maintainability and knowledge transfer.
Total must equal 100% - essential functions should be completed at least 10% of the time
OTHER FUNCTIONS AND RESPONSIBILITIES
* Work cross-functionally with internal staff and external partners from diverse healthcare and technical backgrounds to achieve shared goals
* Manage multiple concurrent projects, maintaining strong organization, prioritization, and transparent communication with team members and leadership
* Oversee and guide developers and analysts in gathering, scoping, and structuring business and technical requirements
* Assess customer satisfaction with application systems and support services, identifying opportunities for improvement
* Perform other related duties as assigned in support of departmental and organizational objectives
MINIMUM REQUIREMENTS/LICENSES/CERTIFICATIONS
* Bachelor's degree in software engineering, computer science or related field.
* 3+ years in analytics/reporting role
* Strong leadership, communication, and prioritization skills.
* Experience with SQL, scripting languages, and programming using relational databases and object-oriented programming.
* Technical Skills:
* Proficiency in SQL (Microsoft T-SQL/PostgreSQL and data warehousing concepts
* Experience with BI tools (Power BI, SSRS)
* Experience with EMR Systems (Casetrakker, Netsmart, etc.)
* Soft Skills:
* Excellent interpersonal skills.
* Strong communication and stakeholder management skills
* Ability to balance hands-on technical work with leadership duty
* Collaborative, mission-driven mindset with healthcare values.
Preferred Qualifications
* Master's degree in computer science or a health care related field.
* Experience using AI tools, agents, and automation technologies to enhance system performance, analytics, or workflow efficiency
* Proficiency with Microsoft Power Platform tools, including Power BI, Power Apps, and Power Automate
* Strong analytical, problem-solving, and communication skills, with the ability to translate complex technical concepts into business value
* Knowledge of healthcare data standards (FHIR, HL7, HIPAA compliance)
PHI MINIMUM NECESSARY USE: This staff position PHI access will be determined based on Minimum Necessary standards. The Minimum Necessary Grid can be found on the Human Resources and Compliance Web pages.
This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Additional responsibilities, tasks and duties may be assigned as necessary.
Monroe Plan for Medical Care is an Equal Opportunity Employer
Specialized Services Supervisor
Remote gate services supervisor job
The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking a supervisor to plan, direct, and oversee the provision of specialized occupational, physical and speech therapy services to individuals eligible for Board services ages 3 and older. The nature of work will include, but is not limited to the following:
Provide direct supervision, performance evaluations, guidance, and feedback to Specialized OT, PT SLP staff, Equipment Assistant and Sign Language Interpreter/Deaf Services Specialist.
Direct and oversee specialized, direct therapeutic services delivered to eligible individuals with intense or complex needs through collaboration with an interdisciplinary team as appropriate including but not limited to Support Administration and other Cuyahoga DD departments.
Organize and monitor specialized services therapy staff with regard to adherence to policies and procedures for therapy provision, clinical practice and ethics standards.
Oversee and monitor the activities of the Sign Language Interpreter/Deaf Services Specialist.
Direct and oversee the activities of the Equipment Assistant and the EITS equipment lending library, including inventory management.
In conjunction with the Adult Therapy Manager, review requests, assign referrals and prioritize the caseloads of specialized services adult therapy staff based on emergent needs.
Coordinate and participate in activities of the Mobile Sensory Space as appropriate.
Develop and maintain relationships with community partners including but not limited to public school districts, private provider agencies and vendors.
Monitor implementation and success of services delivered by specialized services therapists through analysis of programmatic, productivity and outcome data.
Routinely collaborate with Support Administration and Behavioral Health staff to implement, monitor and improve services for individuals with complex needs.
Maintain and monitor data from the timekeeping system for specialized services therapy staff, including professional leave requests, absences and timecards. Manage staff mileage reimbursement requests.
Participate in the recruitment and hiring process for specialized services therapy staff.
Coordinate and oversee the support of individuals with complex and intense needs in Cuyahoga DD respite and ICF homes.
Complete initial and ongoing training for PBS-CR and monitor the completion of initial and on-going training for department staff.
Implement and monitor shadowing experiences of adult therapy students with Specialized Services therapy staff as directed by the Adult Therapy Manager.
Coordinate adult therapy department meetings with Adult Therapy Manager. Co-arrange vendor presentation and clinical in-service opportunities for department.
Participate in EITS Department work efforts related to agency committees, task forces or other initiatives as assigned.
As directed, represent Cuyahoga DD in dealings with other state, regional and local agencies and organizations. As necessary, attend and participate in meetings, committees, conferences and make presentation on applicable topics.
As directed, provide consultation services to management, administrative staff, and parents/guardians as part of general or specific training requests.
SUPERVISORY DUTIES: Direct supervision of Specialized Services Therapy staff, Equipment Assistant and Sign Language Interpreter/Deaf Services Specialist.
FANTASTIC BENEFITS: All newly hired employees in this position walk through the door earning:
Hybrid work schedule with some flexibility.
Over 40 paid days off a year, including holidays.
A great government Pension through Ohio PERS.
Major Medical insurance.
Free Dental, Vision Life, and Temporary disability Insurance
Professional Development Reimbursement each year.
Membership dues reimbursement each year.
Mileage Reimbursement at the IRS rate.
Flexible Spending Account
Tuition Reimbursement
Annual Pay Increases, and so much more.
If you would like a much more comprehensive look at the benefits package, click HERE to download a pdf with more detailed information.
SALARY: The starting salary for Pay Schedule E is $61,538.00. The full salary range for all current employees in this pay schedule is $61,538 to $98,462. However, it is important to understand that the actual starting salary for a new hire into this position will be determined based on many factors including the breadth and depth of the knowledge, skills, education and experiences brought by the candidate. Also, it is Cuyahoga DD's intent to pay each employee a salary that is reasonable and competitive based on the market rate for the position, while also considering not only internal equity but also the budgetary constraints.
The Cuyahoga DD recruits and retains outstanding individuals who are committed to our mission of supporting and empowering people with developmental disabilities to live, learn, work and play in the community. We seek to attract diverse staff who desire to inspire, to promote abilities and talents, to foster inclusion in all aspects of community life, and to hold themselves and others to high expectations. We hope you choose to join our team!
Remote Work: Our positions are not 100'% remote. There is an onsite expectation for all of our positions. Although we may permit some remote work at home with hybrid work schedules for some of our positions, we do expect staff to be able to commute to our facilities in Cuyahoga County, Ohio on a regular basis. Travel between our four locations in Parma, Cleveland, and Highland Hills, Ohio is required.
Qualifications
Licensed as either a therapist, educator, nurse, social worker, counselor, etc.
Master's Degree in one of the therapy fields, special education, counseling, social work, or nursing, or related field.*
Minimum two years' experience in the direct supervision of employees preferred.
Minimum one year experience providing or overseeing direct therapeutic interventions to individuals with complex needs.
Training or experience in intellectual disabilities, developmental disabilities and appropriate treatment techniques preferred.
Valid state of Ohio driver's license and continued maintenance of excellent driving record.
* Licensed Therapists are required to have the degree that corresponds to their license, which may be a BA.
Application Procedure:
All applicants must apply ONLINE.
Current Cuyahoga DD employees are required to upload at least a detailed letter of interest that outlines your interest in this position and highlights your qualifications for this position.
External applicants are required to upload a resume that shows a detailed work history. This is important because this agency no longer requires that applicants complete an employment application. Therefore, the only way we will be able to review your employment history and ascertain your background and experience is through your resume. You are also
encouraged
to upload a cover letter that outlines your interest in this position. Resumes and letters are uploaded on your profile page once you apply for this position. Failure to provide a resume that outlines your work history will remove you from consideration.
All candidates are asked to create an online profile and you may be asked to answer a series of questions.
Immediately after applying, you will receive a confirmation of receipt by email. If you do not receive that email, check your spam folder. For any further questions about the application process, see the FAQ link below.
Application Deadline: Open until filled.
Equal Opportunity, Diversity, and Inclusion: The Cuyahoga County Board of DD is committed to treating every individual, family, employee, and applicant with dignity, respect and compassion regardless of a person's sex, ancestry, national original, race, color, age, religion, disability, military or veteran status, sexual orientation, gender identity/gender expression, genetic information, or social, economic or political affiliation.
Compassion, trust, and mutual respect are at the core of our commitment to diversity and inclusion. The Cuyahoga County Board of DD fosters and promotes an inclusive environment that leverages the unique contributions of diverse individuals and organizations in all aspects of our work. We know that by bringing diverse individuals and viewpoints together we can collectively and more effectively create opportunities for a better life for the individuals we support. Diversity and inclusion are at the heart of what it means for people with developmental disabilities to live, learn, work, and play in the community.
PRIVACY AND SECURITY NOTICE: By applying for positions with the Cuyahoga County Board of Developmental Disabilities you are accepting that you have reviewed and understand our Applicant Privacy and Security Notice provided by clicking HERE.
- Individuals who may need assistance with the application process should contact Human Resources.
- Questions about the application process? Review answers to our FAQs here: FAQS and How to Contact H.R.
- All Job tentative offers are made with the understanding that prospective new employees pass a drug test and background check
prior to being hired.
Cuyahoga DD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Auto-ApplyTax Supervisor - Small Business Focus
Gate services supervisor job in Columbus, OH
Job Description
Rea is a growing Top 100 business advisory & accounting firm providing our clients services in tax, accounting, and business consulting. We have a ‘People First' culture and we focus on our employees' well-being and professional development. With over 400 professionals, our firm has a culture that respects a work-life balance for our team. We also provide competitive compensation and a robust benefits plan.
The Small Business Focus Tax Supervisor will oversee tax planning, compliance, and strategy for a portfolio of small business clients. A portion of the client base will be in the dental, medical, and veterinary industries. This role requires a strong focus on relationship management, acting as the primary point of contact for clients, addressing their tax concerns, and providing proactive tax advice tailored to their specific needs. The Tax Supervisor will review tax returns, ensure clients are compliant with tax regulations, and identify opportunities for tax savings. A key part of the role will involve building and maintaining long-term relationships with clients, offering personalized guidance, and ensuring exceptional service delivery. Strong communication and organizational skills are essential, ability to review basic bookkeeping work, along with a deep understanding of small business tax laws and strategies.
Responsibilities
Tax Compliance
•Ensures both that (a) clients comply with all applicable authorities, while at the same time minimizing their tax and reporting burdens, and (b) self and client service teams comply with all Firm policies, standards, and the Rea's tax quality control policies
•Conducts top level review of T/R and resolves all tax issues with client; involves specialists where appropriate
•Communicates with clients and Assurance any issues identified in tax accrual reviews
•Plans and reviews the tax process and the procedures to be performed to include:
Budgeting and staffing
Monitoring engagement process and actual time incurred vs. budget with assistance of Senior
Timely billing including management of identified out-of-scope activity and communication to client
Timely collection of A/R
•Manages client relationships/expectations in accordance with the project
•Provides advice to clients in a timely manner
Research
•Identifies when research is needed; clearly and concisely frames issues to be researched; and clearly and concisely reports the analysis
•Applies most Firm and professional standards for preparation of WTA (“Written Tax Advice”) and tax returns
ASC 740-10 (FAS 109 and FIN 48) Tax Accruals
•Correctly and proactively applies Firm policies, standards, and Rea's tax quality control policies regarding FAS 109 and FIN 48
•Applies, correctly and proactively, ASC 740-10, and Firm policies, standards, and BDO TQM regarding them
•Explains and discusses components of the income tax provision and uncertain tax positions to the client as well as other complexities surrounding ASC 740-10
•Communicates with Assurance counterparts to timely plan tax accrual reviews, including budget, scope and delivery dates
•Utilizes and manages STS (specialized tax services), as needed
Tax Consulting
•Assists with developing, recommending, and implementing efficient and effective methods to maximize client benefits, especially by decreasing clients' current and future taxes
•Considers the applicability of CTS (core tax services) and STS consulting specialties for each client
•Develops and implements a work plan to include/organize the STS assistance on ongoing projects from client
•Serves as a technical resource
•Ensures client service teams comply with Firm policy; regarding Written Tax Advice (“WTA”)
•Provides effective assistance with exam support
•Frames projects and issues for effective delegation to seniors and associates
Tax Specialization
•Develops an in-depth understanding of the technical and practical issues and opportunities regarding one or more areas of taxation, e.g., individual, corporate, property, sales, corporate, pass-through, state and local, international, expatriate, transfer pricing, credits and incentives, compensation and benefits, accounting methods, R&D tax benefits
•May be required to organize and conduct effective internal CPE training sessions in area of specialization, involving Firm specialists
Strategy Development
•Introduces and develops new or improved ideas to improve the position of clients, the Firm, or Firm personnel, e.g., by reducing taxes or expenses or providing non-tax benefits
•Reviews studies of tax implications and offers clients alternative courses of action
•Identifies and leverages lessons learned on prior projects, and offers input on how to improve processes and methods
Supervisory Responsibilities
•Supervises associates, senior associates and supervisors on all projects
•Reviews work prepared by associates, senior associates and supervisors and provide review comments
•Trains Associates, Seniors and Supervisors how to use all current software tools
•Acts as a Career Advisor to associates, senior associates and supervisors
•Schedules and manages workload of associates, senior associates and supervisors
•Provides verbal and written performance feedback to associates, senior associates and supervisors
Requirements
•Superior verbal and written communication skills
•Ability to effectively delegate work as needed
•Strong analytical, research and critical thinking skills as well as decision-making skills
•Capacity to work well in a team environment
•Capable of developing and managing a team of tax professionals
•Ability to compose written tax advice
•Capable of effectively developing and maintaining client relationships
•Pursue new business leads and build and maintain strong relationships with centers of influence
•Executive presence and ability to act as primary client contact for preparation and presentation of issues and resolutions to clients
Education
•Bachelors degree in Accounting or other relevant field required
•Masters degree in Accounting beneficial, masters degree in taxation beneficial
Experience
•4 to 5 years of prior experience in taxation
•Prior supervisory experience
License/Certifications
•CPA or EA certification
Benefits
Rea offers a wide variety of benefits to help support our employees' health, wellness and financial goals.
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
'Work From Anywhere' option
Wellness Resources
Four (4) weeks PTO
Twelve (12) paid holidays, of which three (3) are floating holidays
Guest Service Manager - Homewood Suites San Francisco Airport N
Remote gate services supervisor job
Guest Service Manager - Homewood Suites San Francisco Airport N (Job Number: HOT0C56J) Work Locations: Homewood Suites San Francisco Airport N 2000 Shoreline Court Brisbane 94005A Guest Services Manager is responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As Guest Services Manager, you would be responsible for managing the Guest Services operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:Manage all Guest Service operations to include, but not limited to, guest luggage and package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Oversee daily operations in all Guest Services departments Manage administrative projects and ensure adherence to established quality standards Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Recruit, interview and train team members What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:Hospitality - We're passionate about delivering exceptional guest experiences.Integrity - We do the right thing, all the time.Leadership - We're leaders in our industry and in our communities.Teamwork - We're team players in everything we do.Ownership - We're the owners of our actions and decisions.Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes:QualityProductivityDependabilityCustomer FocusAdaptabilityWhat will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! EOE/AA/Disabled/VeteransSchedule: Full-time Brand: Hampton by HiltonJob: Guest Services, Operations, and Front Office
EOE/AA/Disabled/Veterans
Auto-ApplyWarehouse Inventory Supervisor - (Hourly) (Fulltime/Permanent)
Gate services supervisor job in Urbancrest, OH
NSG Group/Pilkington North America:
Since becoming part of the Nippon Sheet Glass Group (NSG) in June of 2006, NSG Group is one of the world's largest glassmakers that manufactures and distributes automotive and flat glass for the automotive and building industries.
Benefits:
Medical, Dental, Vision
401(k) Match
Employee Assistance Plan at no additional cost
Educational Assistance
Work Shoe/Boot Program
Prescription Safety Glasses Program
Company Paid Holidays - 10
Paid Vacation
Life Insurance at no cost
Pilkington Employee Advantage Discounts
Available Position: (Safety Sensitive Position)
1st shift Warehouse Supervisor - Inventory Department
Monday - Friday, 7:00 am - 3:00 pm with required overtime as needed
Employees Supervised: 13 hourly employees across 3 shifts
Pay: $23.00 - $25.00 an hour, based on experience
Primary Duties:
Serve as the CDC inventory liaison for service center/customer inventory concerns related to CDC.
Coordinate cycle count plan to count all locations at least once biannually.
Ensure physical cycle count sheets are completed properly, filed, and maintained per audit requirement.
Monitor and investigate process errors causing inventory discrepancies.
Coordinate project teams for physical inventory organization and management.
Monitor and maintain transient locations, complete weekly transient report out to supervisors and managers on all overdue items to facilitate resolution.
Monitor and maintain ROCA/damaged product disposal process.
Monitor and maintain 999 SAP storage type items related to picking discrepancies.
Supervise service center claims process, investigate and document all claims to support proper inventory adjustment credit.
Supervise and maintain process for vendor chargeback of damages and discrepancies. Ensure documentation is completed for all chargeback items to ensure reimbursement.
Supervise redistribution process ensuring timely completion of all redistribution items.
Investigate, document, and attempt recovery of lost inventory items to minimize losses and keep inventory adjustments in line with monthly budget.
Monitor internal inventory adjustments regularly, ensure proper adjustment codes are used, develop improvement plans where needed to eliminate process gaps/breakdowns.
Facilitate operators' knowledge and compliance with work procedures.
Assist with creation of work instructions related to inventory processes when needed.
Identify and facilitate process improvement projects.
Work off shift hours and overtime as needed to perform critical job duties.
Travel to multiple offsite third-party locations biannually to complete physical inventory count.
Participate in training project teams with process design changes.
Assist quality team with quality issue investigations as needed.
Audit SOP compliance.
Generate and populate various daily and weekly reports.
Other duties as assigned.
Qualifications:
Bachelor's Degree desired and commensurate or equivalent work experience without a degree.
3 years' experience in a distribution/manufacturing setting, preferably in a time sensitive environment in a distribution (preferred) or manufacturing setting.
Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
Ability to utilize a computer-based inventory control system.
Advanced SAP knowledge.
Demonstrated experience with distribution center issues such as safety, quality and operational procedures.
Basic understanding of flow and process improvement.
Proven ability to lead and motivate to create positive work environment including team building, problem solving, and conflict resolution skills.
Working with Human Resources, handles employee-related issues including counseling, corrective action, hiring, and terminations.
Proactive, innovative problem-solving skills and excellent organizational skills.
High energy, self-starting individual with ability to balance multiple priorities simultaneously.
Excellent customer relations and communication skills (written and verbal).
Proficient in the English language (verbal and written).
Excellent driving record and valid driver's license in accordance with Pilkington-AGR's Motor Vehicle Safety Policy.
Prior Materials Handling Equipment experience (example: platform order picker, forklift, reach truck); must obtain and maintain appropriate certifications.
Without assistance, must be able to occasionally lift, carry, push and/or pull objects weighing from 1 to 70 lbs.
Able to work at heights of up to 30 feet.
Must be able to work in temperatures similar to outdoors within the Central Ohio region.
Able to attend off shift meetings. Working knowledge of SAP, bar coding, and RF (radio frequency)/warehousing computer systems.
We offer an excellent compensation and benefits package, which includes 401k, medical, dental, vision, life insurance, company paid holidays, paid vacations, and education assistance.
The Salary Range posted represents Pilkington North America's good faith and reasonable estimate of the possible compensation at the time of the posting. Individual pay will vary based on demonstrated job related skills, knowledge, experience, education, etc.
NSG Group/Pilkington is an equal opportunity employer; M/F/D/V encouraged to apply. Qualified candidates will receive consideration without regard to age, race, color, religion, gender, sexual orientation, disability, or national origin. Applicants have the option to confidentially self-identify or not self-identify when applying.
This position is a safety sensitive position.
Guest Lead
Gate services supervisor job in Columbus, OH
244 - Easton Town Center - Columbus, OHWho Are We?
Altar'd State is a rapidly growing women's fashion brand with 130+ locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world.
Our Mission
"Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local non-profit organizations, to our long-standing partnership with Coprodeli USA, where we've built 20+ schools for impoverished communities in Peru, we are committed to giving back.
Position Overview
Reporting to Store Leadership, the Guest Lead plays an important role in delivering and directing the activities required to achieve store goals. These activities include providing exceptional guest service, maintaining compelling visual presentations, ongoing associate development and effective operational compliance.
What We Offer
Competitive base pay
Paid Volunteer Time
Paid Time Off
Generous associate discount
401k with company match
Advancement opportunities
Primary Responsibilities
Consistently delivers an exceptional guest experience
Consistently adheres to Altar'd State's guest service standards
Acts as a positive role model, contributes to a culture of teamwork
Coaches associates on guest interactions, recognizes great performance
Demonstrates accountability and ownership of behaviors and results
Embraces feedback and uses it to drive positive change
Embraces change, leads through conflict and treats others with respect
Maintains a clean and presentable store environment
Assists in the construction of merchandising and window displays
Represents the brand well by adhering to dress and grooming standards
Completes opening/closing procedures as directed by management
Adheres to loss prevention policies and procedures
Participates in walk-throughs, communicates successes and opportunities
Serves as leader on duty as needed
Adheres to organizational Code of Conduct
Qualifications
Must be at least 20 years of age
Previous retail experience preferred
Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance.
Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.
We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:
#73 in Fortune 100 Best Companies to Work For 2023
#4 in Fortune Best Workplaces in Retail™ 2022
#93 in Best Workplaces for Millennials™ 2023
#34 in Fortune Best Workplaces for Women™ 2022
Auto-ApplySupervisor, Customer Service Management (Bilingual)
Remote gate services supervisor job
Cardinal Health Sonexus Health Pharmacy Services helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Sonexus Health Pharmacy, our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.
Together, we can get life-changing therapies to patients who need them-faster.
Job Summary
The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit investigations for pharmacy and medical benefit coverage. Serving 1-2 clients, this position is responsible for overseeing the staffing schedule, training, and monitoring of key performance indicators to meet the requirements as outlined by client contracts and internal standard operating policies. Through effective supervision, the Pharmacy Operations Supervisor contributes to high quality customer service and long-term retention of customers.
Responsibilities
The Supervisor, Customer Service Management leads program staff performing actions including: customer service, and other patient services.
Oversee daily operations for patient access support contact center team of up to 20 team members and provides daily support ensuring team members can perform job responsibilities.
Coach, teach, train, and mentor team members in a 100% remote setting while monitoring individual and team performance.
Create and maintain creating and maintaining Standard Operating Procedures and work instructions specific to the program.
Coordinate and deliver recurring (weekly, monthly, and quarterly) reviews of program metrics / dashboards while proactively sharing results with internal and external senior leaders.
Assess/Test / Solution / Approve program changes including those related to Information Technology, platform upgrades, and modifications to program business rules.
Report system issues that can impact our client relationship management system (CRM) and/or productivity in a timely manner.
Manage employee timecards in addition to standard HR responsibilities as a people leader.
Open job requisitions, conduct interviews, and provide personnel recommendations to senior leaders.
Coordinate with senior leadership and Advice and Counsel Center to determine appropriate corrective action, not limited to termination when applicable.
Continually monitor program adherence, quality, attendance and address accordingly.
Report Corrective and Preventative Actions in a timely manner.
Coordinate with fellow supervisors and collaborate with business partners to provide effective responses and resolutions to complex program related issues.
Conduct recurring development-based 1x1s with team members focused on both performance and goal setting.
Effectively manage time and independently prioritize work responsibilities to meet key deadlines.
Maintain regular contact with client/3rd party partners by leveraging excellent verbal and written communication skills.
Contribute to the building and presentation of quarterly business reviews to clients (either virtually or in-person).
Proactively seek and implement process efficiencies to reduce team manual work.
Host recurring (bi-weekly/monthly) team meetings to discuss updates, process changes, team SLAs/KPIs, QA, trends, etc.
Work well independently and in a team setting by collaborating across different departments.
Qualifications:
Must be fluent in English and Spanish
Bachelor's degree or equivalent work experience preferred
3-5 years of experience in related field of patient support programs preferred
Previous management experience preferred
Strong communication, presentation, and time management skills
Commitment to the continued development of oneself and team members
Advanced computer skills and proficiency in Microsoft Office including but not limited to Word (e.g. inserting tables, mail merge, tracking changes, updating headers and footers), Teams, Outlook, PowerPoint (e.g. updating slide layout, adding slides, adding & updating charts, and graphs, and updating themes), and preferred Excel capabilities including pivot tables, graphing, and basic formulas
Travel may be needed to perform your duties up to 10%.
What is expected of you and others at this level:
Coordinates and supervises the daily activities of operations or business staff
Administers and exercises policies and procedures
Ensures employees operate within guidelines
Decisions have a direct impact to work unit operations and customers
Frequently interacts with subordinates, customers, and peer groups at various management levels
Interactions normally involve information exchange and basic problem resolution
TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CT the first week of employment. Attendance is mandatory. This position is full-time (40 hours/week). Employees are required to have flexibility to work a scheduled shift of 7am - 7pm CT.
REMOTE DETAILS: All U.S. residents are eligible to apply to this position. You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:
Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. Download speed of 15Mbps (megabyte per second)
Upload speed of 5Mbps (megabyte per second)
Ping Rate Maximum of 30ms (milliseconds)
Hardwired to the router
Surge protector with Network Line Protection for CAH issued equipment
Anticipated salary range: $67,500.00 - $86,670.00
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with my FlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/23/2025 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
To read and review this privacy notice click
here
Auto-ApplyGuest Services Manger
Gate services supervisor job in Columbus, OH
How You'll Do It
Supervise the team in providing best-in-class service
Coach and develop the team and drive Associate engagement
Uphold operating standards and drive Guest safety and satisfaction
Ensure all Guest areas are staffed and functioning efficiently
Manage the operational duties of their department
Delegate and follow-up on the completion of tasks
Demonstrate Topgolf's Core Values: Fun, One Team, Excellence, Edgy Spirit and Caring
Leverage business metrics and trends to drive performance and to maximize profit and revenue
What We're Looking For
5+ years of restaurant, hotel or golf course management experience with at least 1 recent year as an Assistant General Manager or General Manager with a restaurant, hotel, or golf environment
High school diploma or equivalent
Excellent communication, time management and organization skills
Ability to work on a team
Energy and enthusiasm
A high level of self-awareness, receptivity to change and integrity
Ability to work in extreme weather conditions for extended periods of time
Availability to work varied shifts, including evenings, weekends and holidays
Ability to stand and walk for long periods of time including maneuvering up and down stairs
Ability to obtain required licenses and certifications for your location
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Auto-ApplySupervisor Meter Services | Columbus, OH (DOT)
Gate services supervisor job in Columbus, OH
Bermex, Inc.Full time Regular
The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.
What You'll Do
Meter Services Supervision:
Identify, investigate, and resolve issues ensuring deadlines are met
Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
Requisition needed personnel, supplies, equipment, parts, or repair services
Meter Reading Assistance:
Drive vehicles or equipment to complete work assignments or to assist workers
Interpret transportation regulations, safety regulations, or company policies and procedures for workers
Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
Resolve worker problems or collaborate with employees to assist in problem resolution
Perform or schedule repairs or preventive maintenance of vehicles and other equipment
Assist workers in tasks, as needed, such as reading daily meters/skips
Extensively walk and stand for much of the workday
Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc)
Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force)
Customer Communication:
Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
Provide general information about the meter services to customers, when applicable
Use telephones, tablets, and/or computers to communicate
Other duties as assigned.
About You
Must Haves:
Education: High School Degree or GED
Experience: Must be 21 years of age or older. Must have at least 2 years of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training
Nice to Have:
Education: Bachelor's Degree
Experience: 3 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors
Your Skills:
Ability to multi-task, and work independently and as a team
Excellent leadership skills and ability to manage a team
Exceptional flexibility in daily routines and route scheduling
Project management skills
Proven understanding of industry standards
Adequate time management skills to facilitate worker efficiencies
Excellent communication skills, comfortable interacting with management and customers
Ability to interact with unhappy or negative customers in a professional manner
Excellent attention to detail for problem solving and finding
Ability to walk long distances and prepare for weather conditions, accordingly
Drug/Alcohol Testing:
Drug/alcohol testing is required
Drug/alcohol testing required per Non-Regulatory requirements for employees working with water, electric, and meters
Drug/alcohol testing required per Federal DOT regulations for employees working with gas meters
Benefits
Health and Safety:
Group health plans including medical/prescription, dental, vision and a variety of other coverage options
Company paid group life insurance, accidental death & dismemberment insurance, short and long term disability
Flexible Spending Accounts or an option for a Health Saving Account with company match
Company paid Employee Assistance Program (EAP) for all employees and eligible family members
Retirement:
Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost
Roth or Traditional 401(k) Retirement plan with company match
PTO Plans (after 90 completed days of service for full-time employees):
Paid Vacation
Paid Holidays
Paid Wedding Day
Veterans Day paid time off for our veterans
Paid Sick Time (New York based positions ONLY)
Perks/Allowances
Company vehicle (for all driver-based positions)
Gas card for company vehicle (if applicable)
Company provided cell phone or mobile allowance (if applicable)
Boot allowance from approved vendors
Daily per diem for travel-based positions
We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at ************** and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Company: ACRT, Inc.
Auto-ApplyData Science Lead, Guest Funnel Science
Remote gate services supervisor job
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Guest Experience is responsible for Search and Discovery, Merchandising, and end-to-end online software experience worldwide from top-of-funnel discovery through post-booking engagement. We are looking for a talented Data Scientist to join the Guest Data Science team. This tech lead will be at the core of using AI and casual inference to understand user behavior in our app, detect underlying intent, and to build data products needed to provide a compelling and personalized experience of our app. We build products that help guests find the inventory most relevant to them in our marketplace.
The Difference You Will Make:
As a Senior Staff Data Scientist, you will lead innovation efforts to build methodologies to identify and evaluate the preferences important to every guest, at every step of their online discovery funnel. You will be instrumental in shaping our data strategy to drive guest conversion and regular engagement with the Airbnb platform across our Homes, Experiences and Services business verticals.
This role emphasizes technical excellence and driving business impact with cutting-edge science. Your role will involve close collaboration with Product to identify in-product optimizations and shape UX design architecture to path how guests navigate from surface-to-surface in our app.
The ideal candidate will demonstrate to be a domain expert with granular user behavior and sequence datasets in a marketplace setting. You will hold a high bar for our customer experience and balance a passion for AI with a strong desire to accurately understand user behavior and business success. Your efforts towards personalized content discovery will help make Airbnb feel tailored for you, maintaining a dialogue with our guests to deeply understand their preferences and reflect that understanding back to them, enabling every guest to easily discover the travel they will love.
A Typical Day:
Learn: Develop deep understanding of how guests navigate and re-engage with our app via analysis, research, and by leveraging granular user action and sequence datasets.
Partner: With product and engineering, drive technical frameworks and science leadership to explore innovative paradigms for detecting revealed preferences and quantifying online frictions.
Build: Write code for prototypes to detect and quantify taxonomy of guest preferences via iterative development of data frameworks, models and artefacts derived from AI toolkits
Evaluate: Assess assumptions and efficacy of derived guest preferences via measurement and validating hypotheses linked to online guest action and engagement. Setup experiments and data feedback loops to own a high bar over continuous impact.
Influence: Regularly present findings and recommendations to leadership audiences to inform strategy and cross-functional deliverables.
If you're passionate about going deep into personalized user experiences, we want to hear from you!
Your Expertise:
Causal inference expertise with marketplace experience
Preferred domain experience in search, UX discovery, personalized evidence systems
Advanced degree in Computer Science, Statistics, Econometrics or related field.
9+ years of industry experience with a PhD (or 12+ years with a Masters)
Strong in communication with XFN partners in product, engineering, and design to enable data-driven product development with a focus on the user experience.
Expert in at least one programming language for data analysis (Python or R) with familiarity in SQL. Comfort with developing proof-of-concept prototypes. Passionate about AI and possessing a learner's mindset towards LLMs and dynamic systems.
Proven ability to succeed in both collaborative and independent work environments
Demonstrated willingness and track record of engagement with the technical community
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range$194,000-$240,000 USD
Auto-ApplyUtility Service Supervisor, Treatment Operations
Gate services supervisor job in Columbus, OH
Classification Purpose: The primary purpose of the Utility Service Supervisor classification is to oversee assigned operations and maintenance of water distribution systems and wastewater collections systems to ensure continuous quality, safe water and sewer services.
Job Duties: Perform the operation, maintenance and supervision of water distribution, wastewater collection and hydrant infrastructure. Supervise, oversee, direct and report on the activities of utility maintenance personnel and outside contractors performing work for the department. Approve overtime and work schedules for assigned staff. Approve supply orders and recommends special supplies and equipment to the Utility Compliance Supervisor for approval. Monitor and complete department inventory reporting. Respond to customer complaints on-site, via telephone or through written correspondence. Participate in the development, enforcement and updating of all water and wastewater programs and plans. Manage the department's 24/7 emergency service program. Prepare reports and makes recommendations to supervisor. Prepare cost analysis of system needs for budget consideration. Monitor and report on expenditures. Maintain regular and predictable attendance.
These duties are illustrative only and you may perform some or all of these duties or other job-related duties as assigned.
Major Worker Characteristics: Knowledge of budgeting; inventory control; supervision, safety practices; public relations; agency policy and procedures; Skill in skilled trade; equipment operation. Ability to define problems, collect data, establish facts and draw valid conclusions; calculate fractions, decimals and percentages; understand manuals and verbal instructions, technical in nature; gather, collate and classify information about data, people or things; recognize safety warnings; handle sensitive inquiries from and contacts with officials and general public; demonstrate physical fitness; demonstrate agility.
Minimum Class Qualifications for Employment: Any equivalent combination of relevant training and experience including but not limited to: High School diploma or GED with some vocational course work with five (5) years of utility service or related experience.
Additional Requirements: Ohio Class A CDL license and registered with the Department of Health for responsibility for department septage hauling is required.
Supervisory Responsibilities: Ability to assign, review, plan, and coordinate the work of other employee, to provide instruction to other employees, to maintain department standards, and to recommend the discipline or discharge of other employees.
Unusual Working Conditions: May be required to wear personal protective equipment (PPE) to perform duties.
Field Service Site Supervisor
Remote gate services supervisor job
About Eos Energy Enterprises
Eos Energy Enterprises, Inc. is accelerating the shift to American energy independence with positively ingenious solutions that transform how the world stores power. Our breakthrough Znyth™ aqueous zinc battery was designed to overcome the limitations of conventional lithium-ion technology. It is safe, scalable, efficient, sustainable, manufactured in the U.S., and the core of our innovative systems that today provides utility, industrial, and commercial customers with a proven, reliable energy storage alternative for 3 to 12-hour applications. Eos was founded in 2008 and is headquartered in Edison, New Jersey. For more information about Eos (NASDAQ: EOSE), visit eose.com.
As Eos Field Service Site Supervisor, you will play a vital role for Eos' success of our field service execution. You will provide (site) leadership and guidance for commissioning, preventative maintenance, troubleshooting, repair, and maintaining Eos' Energy storage systems in the field. Both domestically and internationally. You will provide onsite support independently or lead a field service team to accomplish assigned tasks.
Responsibilities
Lead a team of field technicians/engineers to commission large Eos energy systems. As a leader, you will set the tone on the job and is expected to foster a positive work experience for all who work on the team.
Organize and oversee the day-to-day workflow operations.
Support material management activities for all site activities.
Read, understand, follow, and enforce safety procedures. Provide guidance and direction with respect to the project quality and safety requirements.
Ensure Preventative Maintenance is completed on Eos energy systems, independently or leading teams.
On-site Point of Contact for customers, service partners, etc. Field escalation path for solving complex problems
When required, independently commission and operate Eos energy systems, locally or remote
Mentor field service engineers (FSE) in operating and commissioning Eos energy systems. Mentor field service technicians (FST) in troubleshooting and operating field equipment
Assist in creating or revising system, customer-facing, and internal commissioning documentation
Support Product Engineering for testing of the complete system, including BMS interface.
Evaluate battery performance, including testing of Eos energy systems.
Utilize company-provided Field Service and Work Order Management tools to retrieve and update information timely and accurately.
Write reports, record customers' concerns regarding the functionality and performance of their system and interact directly with the customer.
Develop detailed knowledge of Eos' commercial products and third-party products sold by Eos
Maintain a working knowledge of the NEC (National Electric Code)
Other duties, responsibilities, and activities may change or be assigned at Eos's discretion.
Site Supervisor may have extended working hours depending on project needs for planning and coordination.
Knowledge, Skills, and Abilities
Ability to work independently as well as leading a team, proactively with no supervision.
Experience implementing quality control standards and assessing safety hazards to ensure job site safety and satisfy OSHA requirements.
Ability to effectively communicate challenges in a forthright and accurate manner.
Ability to effectively manage a small to large team of FSE's/FST's
Excellent Computer skills: Windows, Office, PLC and Networking knowledge
Excellent knowledge of AC/DC Electrical systems and controls.
Excellent use of electrical voltage meters and electrical testing equipment
Expert knowledge of mechanical and electrical schematics
Excellent communication skills
Ability to work productively with other departments.
Attention to detail and high level of accuracy.
Excellent knowledge of troubleshooting electrical systems
Constant attention to safety and quality
Medium Voltage/ Substation experience is a plus
Education and Experience
Associate's degree or equivalent experience in a technical field of study required.
Bachelor's degree preferred.
7 years' experience in energy storage service and operations required.
Certifications in Forklift/Boomlift/Scissor lift (can be acquired through Eos)
Certification in Construction Safety (OSHA-10) (can be acquired through Eos)
Travel
More than 50%
Local Travel
Overnight/North America Travel
Other International Travel
Working Conditions
Factory - The worker may be subject to hazards. Includes a variety of physical conditions, such as proximity to moving mechanical parts, vibration, moving vehicles, electrical current, exposure to temperature changes or exposure to chemicals. While performing the duties of this job, the employee may be exposed to fumes, airborne particles, odors, dust, mists, and gases. The noise level in the work environment can be loud. Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. Machinery operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and lab coats. May be required to exert up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects, including the human body.
Customer/Partner Locations - Employee may visit customer or partner locations that may be comprised of office, manufacturing floor, laboratory environments and construction sites depending on the location and reason for visit.
Auto-ApplyManagement Supervisor, Lottery Solutions - Client Experience (Remote)
Remote gate services supervisor job
The Role
We're looking for a dynamic Management Supervisor to join our growing Lottery Solutions team within the Digital group. In this role, someone who understands how strategy, technology, and development come together to build digital products and platforms that power customer engagement.
You'll partner closely with strategists, architects and development leads to deliver high-impact web and mobile initiatives while ensuring a seamless client experience. This role is ideal for someone who thrives at the intersection of client partnership, digital strategy and team leadership - and who's excited by the opportunity to shape and grow a category-defining practice.
What You'll Do
Lead day-to-day and strategic oversight for multiple lottery client accounts, ensuring digital programs align with business goals and agency standards.
Lead the delivery of enterprise web, mobile, and platform development projects, partnering closely with architects, developers, and strategists to ensure solutions meet both business and technical objectives.
Serve as the senior point of contact and trusted adviser for client executives, translating objectives into actionable strategies and solutions.
Collaborate with cross-functional teams across strategy, UX, development, and technology to deliver scalable digital products and solutions.
Manage scopes, budgets, timelines, and deliverables, balancing client value and agency profitability.
Build, coach, and mentor a high-performing account team; provide clear direction, feedback, and career growth opportunities.
Identify and pursue opportunities for innovation and partnership across accounts.
Gather and translate client requirements into clear business and functional insights for internal teams.
Present agency ideas and work with professionalism, clarity, and enthusiasm.
Support new business and early client engagements by defining digital strategies and solution roadmaps that connect marketing goals with technical feasibility.
Ensure exceptional quality, communication, and accountability throughout all stages of client work.
Skills and Qualifications
8+ years of experience managing client accounts delivering digital or web-based marketing technology solutions, ideally in an agency or marketing environment.
Proven success leading multiple accounts with combined budgets of $3M or more.
Strong understanding of digital strategy, architecture, and development processes; comfortable translating between client needs and technical delivery teams.
Demonstrated ability to lead enterprise client relationships, define digital roadmaps, and connect business strategy with technology solutions.
Excellent communication and presentation skills, including experience engaging with executive-level stakeholders.
Analytical and critical thinking skills with a proactive, solution-oriented mindset.
Experience mentoring and developing account or project management talent.
Highly organized and adaptable-comfortable managing competing priorities in a fast-paced environment.
Experience leading cross-functional teams delivering web, mobile, or platform development projects
Experience in the lottery, gaming, or regulated industries is a strong plus.
Why You'll Love Working Here
Long-Term Partnerships: Our clients stay with us for more than 12 years, a reflection of trust and collaboration.
Award-Winning Work: Be part of campaigns recognized for creativity, strategy and results.
Flexibility and Balance: Hybrid schedules and flexible hours support your life and your best work.
Inclusive Culture: Our workplace values every perspective and creates space for all voices.
Growth and Learning: Experience opportunities for professional and personal development through ongoing learning programs.
Benefits Highlights
Time Off: Flexible policy; most teammates enjoy 4-6 weeks annually
Family Support: 12 weeks of fully paid parental leave
Health & Wellness: Comprehensive medical, dental and vision coverage, plus telemedicine, behavioral health and access to the Calm app
Lifestyle Perks: Wellness and creative stipends, phone plan support, and partner discounts
Financial Benefits: 401(k) with company contributions, student-loan paydown and college-savings options
Digital Team Values
At Marcus Thomas, our values shape how we work with each other and with our clients.
Accountable: You do what you say you will do.
Critical Thinker: You seek better ways of doing things.
Process-Driven: You follow and improve the systems that help us deliver.
Community-Minded: You value inclusion, cultural awareness, and different perspectives.
Collaborative: You communicate, listen, and support your teammates.
Human-Centric: You prioritize people and purpose in every decision.
Curious: You're eager to learn and explore new ideas.
Our Hiring Process
To support fairness and consistency, we use AI tools to assist with parts of the process. Résumés may be reviewed initially with an AI assistant that compares experience and skills to the job description and highlights potential matches for our recruiting team. Candidates can choose to opt out of AI résumé screening when applying.
We also use AI to record and transcribe interviews to promote accuracy and equity. Transcripts may be reviewed by HR to confirm that all candidates are treated respectfully and evaluated fairly. Candidates can opt out of this transcription feature at any stage.
While AI helps us stay organized and consistent, every decision to move a candidate forward is made by real people. Our recruiting and hiring teams remain hands-on throughout the process and use AI only as a tool, not as a decision-maker for how to find talent.
Diversity, Equity & Inclusion
At Marcus Thomas, we believe diversity is a strength and that great ideas come from different perspectives. We're committed to creating opportunities for talented individuals who have been historically underrepresented in our industry and to fostering an inclusive culture where everyone can grow, thrive and do their best work.
We encourage women, people of color, LGBTQIA+ individuals, immigrants, people of all religions and nationalities, and people with disabilities to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, or disability.
Service and Support Administration Supervisor
Gate services supervisor job in Delaware, OH
At the Delaware County Board of Developmental Disabilities (DCBDD), we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families at every stage of life, connecting them with resources, creating opportunities for inclusion, and empowering them to achieve their goals. Our work is driven by compassion, collaboration, and a deep respect for the dignity and potential of every person we serve. Joining our team means more than just starting a new job, it is becoming part of a mission-driven organization where your skills make a lasting difference in the lives of others and in the heart of our growing community.
Mission: To inspire, empower, and support people to achieve their full potential.
Vision: All people will lead personally fulfilling lives.
Candidates must model the following established core values: Inclusion, Equity, and Integrity
Primary Objective: The Service and Support Administration Supervisor provides leadership and oversight to SSA staff, ensuring high-quality, person-centered service coordination for individuals with developmental disabilities. This role supports compliance with all state and federal requirements, reviews and monitors service plans and documentation for accuracy, and fosters strong collaboration with internal teams and community partners to promote positive outcomes for individuals served.
Minimum Qualifications: Bachelor's degree in social work, counseling, education, health and human services, law enforcement, behavioral science or other related field; Master's degree in related field and three (3) years supervisory experience preferred.
Minimum of four (4) years of full-time (or equivalent part-time), supervised, paid work experience in programs or services for individuals with developmental disabilities.
Service and Support Administration Supervisor Certification per OAC 5123:2-5-02, or the ability to obtain at time of appointment and maintain throughout employment.
Must possess a valid State of Ohio Driver's License and acceptable driving record as stipulated by the Board's insurance carrier.
Knowledge of principles, practices, and techniques relating to social work, local, state, and federal laws, rules, and regulations, and "Rights of Ohioans with Developmental Disabilities".
Ability to promote a positive culture in all areas of responsibility, including but not limited to the individuals served by the county board and their families, Board members, staff members, providers, and community partners; interpret a variety of instruction in written, verbal, and picture form; complete routine forms; prepare accurate documentation; communicate effectively; maintain records according to established procedures; handle inquiries from vendors and co-workers; develop and maintain effective working relationships; handle sensitive inquiries and contacts with officials and the general public; maintain confidentiality in all aspects of the position.
Physical Requirements: Light work strength level. The physical requirements of the position are identified as light work, which may require the lifting of up to twenty-five (25) pounds occasionally.
Ability to operate standard office equipment in the performance of essential functions (e.g. copy machine, fax machine, personal computer, and telephone.).
Other Requirements: Successful completion of a criminal records check (BCI and/or FBI) and registry/database check as required by DODD, driving record checks, and DCBDD receiving favorable reference reports.
Schedule may need to be flexible based on needs of DCBDD and/or the person served.
Supervises, directs, and evaluates the work of Service and Support Administrators (SSAs); recommends corrective and disciplinary action as determined necessary.
Assures SSAs are administering a person-centered planning process, waiver enrollment and redetermination process, monitoring, quality assurance, free choice of provider, and individual budget implementation through monitoring and observation.
Provides backup supervision and direction to SSA staff in the absence of their SSA Supervisor.
Reviews Ohio Individual Service Plans (OISP), Targeted Case Management progress notes, and any other necessary and relevant paperwork for all assigned staff.
Reviews PAWS and PAS documents for accuracy and compliance.
Participates in Support Administration Department meetings and Administrative Team Meetings; facilitates team meetings for SSAs; attends special team meetings.
Participates in the onboarding and training of new staff in the SSA department and ongoing staff development.
Collaborates at least monthly with SSA Supervisors to review trends and patterns for staff development and training opportunities.
Participates in system collaboration with partnering community agencies and school districts to support individuals with complex, multi-agency supports.
Participates in Medicaid Administrative Claiming (MAC).
Assists in the accreditation process, provides input into the development of policies and procedures, and participates in appeals as assigned by the Director of Programs and Services.
Participates in the rotation of the On-Call response system for after hours, weekends, and holidays. May need to intervene in crisis situations or authorize emergency support services.
Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.
Adheres to all ORC, OAC, and DCBDD policies and procedures.
Performs other related duties and special projects as assigned.
DCBDD IS AN EQUAL OPPORTUNITY EMPLOYER
Remote Call Center Operations Supervisor
Remote gate services supervisor job
Full-Time | Remote | Eastern Time Zone | High-Volume Call Center
PharmaCentra is hiring a Remote Call Center Operations Supervisor to lead a team of agents in a fast-paced, high-volume inbound/outbound call center environment. This is a fully remote role with flexible hours, including occasional evenings, weekends, and holidays.
Responsibilities
Supervise remote call center agents and ensure productivity, quality, and service goals are met
Monitor KPIs: handle time, service level, attendance, and quality
Provide real-time coaching and performance management
Participate in hiring, training, and performance evaluations
Handle escalations and support operational improvements
Qualifications
3+ years direct call center supervisory experience, preferably in remote, high-volume environments
Proven experience managing inbound and outbound call operations
Strong coaching, leadership, and communication skills
Advanced computer skills (MS Office) and ability to learn call center systems quickly
Quiet home workspace with reliable high-speed internet
Schedule
Full-time (40 hours/week)
Flexible, generally 11:00 AM - 7:00 PM EST
Occasional evenings/weekends/holidays as needed
Benefits
Health, Dental, Vision
Paid Time Off & Holidays
Company-paid Life & Short/Long-Term Disability
401(k) after 1 year
Ready to lead a high-performing remote team? Apply now through our fast, mobile-friendly application.
Offer of employment is conditioned upon passing a background check.
Guest Service Supervisor
Gate services supervisor job in Dublin, OH
Job DescriptionBenefits/Perks
Flexible Scheduling
Career Advancement Opportunities
Competitive Compensation
We are looking for a customer-focused Guest Service Supervisor to join our team! As the Guest Service Supervisor, you will greet customers as they arrive, assist them with checking in and out, and handle front desk operations. You will also ensure that the front desk staff you supervise provide guests with exceptional customer service and a positive experience with our hotel.
The ideal candidate has previous hospitality experience, a knack for building rapport with guests, and a passion for providing exceptional customer service.
Responsibilities:
Supervise front desk staff
Respond to guest concerns and resolve them appropriately
Coordinate with other departments within the hotel to ensure guest satisfaction
Anticipate the needs of guests and build rapport
Uphold the highest standards of cleanliness, sanitation, safety, and conduct
Maintain accurate records of registration and payment information
Qualifications:
High school diploma/GED required
Familiarity with hospitality industry standards
Knowledge of front desk operations and procedures
Proficient in English; knowledge of other languages is a plus
Ability to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
Ability to demonstrate genuine care for customers and employees
Ability to work in a fast-paced environment
Front Office / Guest Service Manager
Gate services supervisor job in Grove City, OH
Job DescriptionMaintain and promote high levels of sei-vice and hospitality at all times; assist our guests efficiently, courteously and professionally, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; handle cash and charges; stand for long periods of time; work in a high pressure, fast paced environment; be highly organized and detail oriented with excellent verbal and written communication skills ; present a friendly, outgoing, energetic and guest service oriented demeanor, with the ability to resolve guest issues, complaints, and problems in a quick, efficient manner and continuously improve the hotel's ability to anticipate our guests' needs. The position will perform additional tasks to assist the General Manager.
This position is part of the leadership team and thus leading by example is mandatory; higher expectations will be held for this individual. All responsibilities of the Front Desk/Guest Service Agent will also apply.Responsibilities
Maintain and promote high levels of service and hospitality at all times o Ensure every guest feels welcomed and leaves satisfied.
Promote Guest Service; ensure service standards and etiquette are met or exceeded.
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
Secure payment; activate/reissue room keys; Clear departures in computer system.
Ensure rates match market codes, document exceptions. Verify/adjust billing for guests.
Communicate to appropriate staff when guests are waiting for an available room and ensure minimal waiting times.
Coordinate with Housekeeping and Maintenance to track room status and guest concerns, follow up with guest to ensure problem resolution and guest satisfaction.
File guest/hotel paperwork or documentation as per GM direction
Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
Answer guest inquires regarding the city, events, attractions, restaurants, direction, and information
Adhere to front desk checklist and hold other front desk staff accountable to do the same
Account balancing & cash handling; Count and secure cash drawer at beginning and end of shift.
Run and check daily reports and credit card authorization reports.
Notify appropriate officials of any reports of theft, vandalism, assault, threatening guests/visitors, etc. Ensure documentation is received by supervisor.
Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; answer telephones using appropriate etiquette.
Stand, sit, or walk for an extended period of time.
Move, lift, cany, push, pull, and place objects weighing up to 10 pounds without assistance.
Understand and abide by Image and Choice standards/expectations. Follow policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Other tasks will be assigned as needed by management
Required Skills
Ensure co-workers understand and abide by Image and Choice policies and procedures, o Address issues in a positive manner (constructively) & see management for support/direction; report to concerns or breach of company policies to the GM.
Service Supervisor - Varenna Lakeside
Remote gate services supervisor job
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company's esteemed annual list of the World's Most Innovative Companies, as well as recognition as one of U.S. News & World Report's Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Service Supervisor at Varenna Lakes with Hines, you will be responsible for overseeing and coordinating all mechanical and technical support for the property with limited direct supervision. You will ensure the building and all areas in the property meet the Hines standard for appearance, safety, cleanliness, and overall functionality. Responsibilities include, but are not limited to:
Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations. Promotes a collaborative, team work mindset.
Manage the completion of all work orders generated from resident requests
Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
Implement and oversee inventory control
Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
Prepare and manage the maintenance and capital expense budget for the property
Participate in regional and firm-wide initiatives and assignments
Participate in staff's evaluation process as needed and determined by Supervisor
Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
Comply with all Hines policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
Provide staff with correct equipment, tools, and training as appropriate to the property
Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
Adjust and operate the fire alarm and life safety systems
Monitor and manage building energy use and maintain energy management programs
Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
Ability to troubleshoot standard operations and repair problems with limited supervision
Successful completion of all required training programs within required timeframes
Able to analyze mathematical data related to financial and operational decisions
Qualifications
Minimum Requirements include:
High school diploma or equivalent from an accredited institution preferred
Two or more years of property maintenance management or leadership experience in a related industry
Have or obtain required city and/or government licenses or permits, i.e.:
The EPA certification for refrigerant recycling
Pool & Spa Operator
* If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit
Strong knowledge of plumbing, electrical, general carpentry, HVAC, and appliances
Possess proficient knowledge of Microsoft Office and other computer skills to effectively administer the required work order programs and building operations
Proven ability to train and direct others
Excellent written, verbal and customer service skills
Work indoors approximately 80% of the time and outdoors approximately 20% of the time
Use olfactory, auditory, and visual senses
Lift 25 lbs. or more
Climb up and down stairs and ladders
Access remote work areas and confined spaces (i.e., crawl spaces, roofs)
Use full range of manual dexterity (i.e., sitting, squatting, bending, kneeling, walking, and lifting)
Ability to work an on-call schedule and overtime as business needs deem appropriate
Meet the shift working requirements of the assigned property; shifts may include early mornings, late evenings, weekends, and some holidays
Compensation: $30.05/hr - $35/hr
Closing
At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects - all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.
While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.
Hines is proud to be named to Fast Company's prestigious annual list of the World's Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.
We are an equal opportunity employer and support workforce diversity.
No calls or emails from third parties at this time please.
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Auto-ApplyCare Management Supervisor - Corporate Appeals
Remote gate services supervisor job
We are currently hiring for a Care Management Supervisor to join BlueCross BlueShield of South Carolina. In this role as Care Management Supervisor, you will be responsible for the supervision and maintenance of the daily functions of the following areas: Utilization Review/Review Nurses, Case Management, Medical Review, Health/Disease Management, Quality Management, and/or appeals, to include departmental staff and specialty programs. You will also be responsible for all data collection for specialty programs and ensuring appropriate levels of healthcare services are provided.
Description
Logistics
This position is full time (40 hours/week) Monday-Friday from 8:00 am - 5:00 pm EST, and will be fully remote. The candidate will be required to report on-site occasionally for trainings, meetings, or other business needs.
What You Will Do:
Supervises day-to-day activities for assigned staff. Identifies training needs of staff. Verifies accuracy, efficiency, and effectiveness of workflow functions. Develops and oversees the implementation and administration of specialty programs (wellness, preventive, and/or employer work site programs).
Supervises staff to include approval of time, leave, performance reviews, etc. Selects/trains/motivates staff in providing excellent customer service with customers, marketing, management/others.
Develops/maintains/updates procedures/documentation for conducting audits. Develops/communicates department standards and expectations of staff. Performs quality control functions for work performed. Develops work plans to improve quality performance.
Conducts analysis of program component. Collects data for outcomes reporting. Prepares/reviews/maintains weekly/monthly reports for management. Oversees all data collection and URAC/NCQA compliance activities for related programs.
Coordinates with other corporate departments to ensure effective communication.
To Qualify for This Position, You Will Need the Following:
Required Education: Associate's in a job-related field
Degree Equivalency: Graduate of an Accredited School of Nursing.
Required Work Experience: 5 years of a combination of health promotion, health education, health insurance, clinical, medical, pharmacy or other healthcare experience. If a Master's Degree, required experience is three years. One year experience in team lead/leadership role OR equivalent military experience in grade E4 OR above (may be concurrent).
Required Skills and Abilities: Understanding of insurance and benefit programs as it relates to health management coverage.
Working knowledge of managed care and/or various forms of health care delivery systems.
Knowledge of specific criteria/protocol sets and the use of the same.
Knowledge/understanding of the quality improvement process.
Ability to work independently, prioritize effectively, and make sound decisions.
Excellent communication skills.
Ability to work with a wide variety of internal and external customers.
Good judgment skills.
Demonstrated customer service, organizational, and presentation skills.
Demonstrated verbal and written communication skills.
Analytical, critical thinking, and math skills necessary to collect, analyze, and report data.
Ability to persuade, negotiate, OR influence others.
Ability to handle confidential OR sensitive information with discretion.
Ability to direct, motivate, and assess performance of others.
Required Software and Tools: Microsoft Office.
Required Licenses and Certificates: Active, unrestricted RN licensure from the United States and in the state of hire, OR active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC), OR active, unrestricted Professional Healthcare Licensure and/or Certification from the United States and in the state of hire, in area of specialty, OR active, unrestricted licensure as Licensed Master Social Worker, Licensed Independent Social Worker, OR Licensed Professional Counselor from the United States and in the state of hire, OR if Master's in Public Health or Healthcare Administration, three years of additional experience in health-related field. URAC recognized Case Management Certification must be obtained within three years of hire as a Case Management Supervisor.
What We Prefer You To Have:
Preferred Work Experience: Previous experience working with BlueCross BlueShield of SC utilization management, case management, appeals, and/or claims.
Our Comprehensive Benefits Package Includes the Following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What To Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email ************************ or call ************, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.
Some states have required notifications. Here's more information.
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