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The differences between general clerks and operations clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a general clerk and an operations clerk. Additionally, an operations clerk has an average salary of $33,746, which is higher than the $33,254 average annual salary of a general clerk.
The top three skills for a general clerk include customer service, data entry and office procedures. The most important skills for an operations clerk are customer service, data entry functions, and computer system.
| General Clerk | Operations Clerk | |
| Yearly salary | $33,254 | $33,746 |
| Hourly rate | $15.99 | $16.22 |
| Growth rate | -5% | -5% |
| Number of jobs | 141,570 | 158,449 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 38% |
| Average age | 47 | 47 |
| Years of experience | 2 | 2 |
General clerks are responsible for a variety of miscellaneous and administrative tasks within an organization. These include answering and transferring calls, sorting and delivering incoming emails, and scheduling appointments. They are also responsible for providing information to clients and staff members, preparing and processing bills and office documents, and performing data entry tasks. General clerks are often employed in almost all industries. This position typically requires a high school diploma and basic knowledge of computer applications such as spreadsheet software and word processing.
An operations clerk is responsible for performing administrative and clerical duties, ensuring smooth business operations. Operations clerks often handle customer service, respond to customers' inquiries and concerns, and direct guests to appropriate departments. They also manage data entry tasks, update customers or employees' information to the database, create business reports, identify potential clients through cold calls and e-mails, sort and file documents, and monitor inventories. An operations clerk must have excellent time-management and organizational skills to follow office procedures and meet deadlines.
General clerks and operations clerks have different pay scales, as shown below.
| General Clerk | Operations Clerk | |
| Average salary | $33,254 | $33,746 |
| Salary range | Between $26,000 And $40,000 | Between $27,000 And $41,000 |
| Highest paying City | Boston, MA | Boston, MA |
| Highest paying state | Alaska | Massachusetts |
| Best paying company | National Grid plc | Ncar - The National Center For Atmospheric Research |
| Best paying industry | Government | Manufacturing |
There are a few differences between a general clerk and an operations clerk in terms of educational background:
| General Clerk | Operations Clerk | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Western Carolina University |
Here are the differences between general clerks' and operations clerks' demographics:
| General Clerk | Operations Clerk | |
| Average age | 47 | 47 |
| Gender ratio | Male, 33.1% Female, 66.9% | Male, 31.7% Female, 68.3% |
| Race ratio | Black or African American, 11.0% Unknown, 4.9% Hispanic or Latino, 20.1% Asian, 9.2% White, 53.6% American Indian and Alaska Native, 1.2% | Black or African American, 10.3% Unknown, 4.7% Hispanic or Latino, 19.5% Asian, 9.2% White, 55.2% American Indian and Alaska Native, 1.1% |
| LGBT Percentage | 6% | 6% |