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The differences between general clerks and support clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a general clerk and a support clerk. Additionally, a support clerk has an average salary of $35,159, which is higher than the $33,254 average annual salary of a general clerk.
The top three skills for a general clerk include customer service, data entry and office procedures. The most important skills for a support clerk are customer service, data entry, and patients.
| General Clerk | Support Clerk | |
| Yearly salary | $33,254 | $35,159 |
| Hourly rate | $15.99 | $16.90 |
| Growth rate | -5% | -5% |
| Number of jobs | 141,570 | 163,168 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 38% |
| Average age | 47 | 47 |
| Years of experience | 2 | 2 |
General clerks are responsible for a variety of miscellaneous and administrative tasks within an organization. These include answering and transferring calls, sorting and delivering incoming emails, and scheduling appointments. They are also responsible for providing information to clients and staff members, preparing and processing bills and office documents, and performing data entry tasks. General clerks are often employed in almost all industries. This position typically requires a high school diploma and basic knowledge of computer applications such as spreadsheet software and word processing.
A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.
General clerks and support clerks have different pay scales, as shown below.
| General Clerk | Support Clerk | |
| Average salary | $33,254 | $35,159 |
| Salary range | Between $26,000 And $40,000 | Between $22,000 And $54,000 |
| Highest paying City | Boston, MA | San Diego, CA |
| Highest paying state | Alaska | Hawaii |
| Best paying company | National Grid plc | Los Alamos National Laboratory |
| Best paying industry | Government | Government |
There are a few differences between a general clerk and a support clerk in terms of educational background:
| General Clerk | Support Clerk | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | Western Carolina University | Stanford University |
Here are the differences between general clerks' and support clerks' demographics:
| General Clerk | Support Clerk | |
| Average age | 47 | 47 |
| Gender ratio | Male, 33.1% Female, 66.9% | Male, 26.1% Female, 73.9% |
| Race ratio | Black or African American, 11.0% Unknown, 4.9% Hispanic or Latino, 20.1% Asian, 9.2% White, 53.6% American Indian and Alaska Native, 1.2% | Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0% |
| LGBT Percentage | 6% | 6% |