General manager/director vs general service manager

The differences between general managers/director and general service managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 4-6 years to become both a general manager/director and a general service manager. Additionally, a general manager/director has an average salary of $127,274, which is higher than the $85,187 average annual salary of a general service manager.

The top three skills for a general manager/director include customer service, financial performance and payroll. The most important skills for a general service manager are customer service, customer satisfaction, and business plan.

General manager/director vs general service manager overview

	General Manager/Director	General Service Manager
Yearly salary	$127,274	$85,187
Hourly rate	$61.19	$40.96
Growth rate	6%	6%
Number of jobs	223,160	435,376
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 58%
Average age	44	44
Years of experience	6	6

General manager/director vs general service manager salary

General managers/director and general service managers have different pay scales, as shown below.

	General Manager/Director	General Service Manager
Average salary	$127,274	$85,187
Salary range	Between $84,000 And $191,000	Between $52,000 And $137,000
Highest paying City	Boston, MA	Mountain View, CA
Highest paying state	Rhode Island	California
Best paying company	NVIDIA	Stanford University
Best paying industry	Transportation	Finance

Differences between general manager/director and general service manager education

There are a few differences between a general manager/director and a general service manager in terms of educational background:

	General Manager/Director	General Service Manager
Most common degree	Bachelor's Degree, 67%	Bachelor's Degree, 58%
Most common major	Business	Business
Most common college	University of Pennsylvania	University of Pennsylvania

General manager/director vs general service manager demographics

Here are the differences between general managers/director' and general service managers' demographics:

	General Manager/Director	General Service Manager
Average age	44	44
Gender ratio	Male, 82.0% Female, 18.0%	Male, 78.3% Female, 21.7%
Race ratio	Black or African American, 6.2% Unknown, 4.3% Hispanic or Latino, 15.3% Asian, 6.4% White, 67.3% American Indian and Alaska Native, 0.5%	Black or African American, 6.1% Unknown, 4.3% Hispanic or Latino, 14.9% Asian, 6.3% White, 67.9% American Indian and Alaska Native, 0.5%
LGBT Percentage	10%	10%

Differences between general manager/director and general service manager duties and responsibilities

General manager/director example responsibilities.

Manage hotel website, online rates and RFP's.
Manage and all OEM port actions and recalls ensuring compliance.
Create a plan and schedule to achieve ISO 9000 2000 certification.
Developed/Monitore key performance metrics (KPI's) and manage DC's performance to these KPI's.
Manage the marketing automation transition from Marketo to Pardot.
Prepare invoices, manage all administrative office paperwork and payroll.

General service manager example responsibilities.

Lead team through ISO certification which increase quality and processes.
Lead RFP process for CRM software to include extensive evaluation and contract negotiation.
Stabilize logistics organization, recruit and train 2 key positions, achieve zero staff turnover for two years.
Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
Maximize repair/assembly departments' workflow, parts inventory, and logistics.
Improve quality systems across all plants and obtain QS or ISO certification at all sites.

General manager/director vs general service manager skills

Common general manager/director skills

Customer Service, 12%
Financial Performance, 11%
Payroll, 7%
Beverage Operations, 5%
Human Resources, 5%
R, 4%

Common general service manager skills

Customer Service, 20%
Customer Satisfaction, 7%
Business Plan, 6%
Employee Development, 5%
Oversight, 5%
Financial Statements, 5%

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General Manager/Director
General Manager/Director vs General Service Manager

Updated January 8, 2025

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