General manager/director vs senior operations manager

Differences between general manager/director and senior operations manager duties and responsibilities

General manager/director example responsibilities.

• Manage hotel website, online rates and RFP's.
• Manage and all OEM port actions and recalls ensuring compliance.
• Create a plan and schedule to achieve ISO 9000 2000 certification.
• Developed/Monitore key performance metrics (KPI's) and manage DC's performance to these KPI's.
• Manage the marketing automation transition from Marketo to Pardot.
• Prepare invoices, manage all administrative office paperwork and payroll.
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Senior operations manager example responsibilities.

• Organize efforts of team to achieve ACD productivity goals.
• Manage the build-out and daily operations of a network operations center (NOC).
• Manage and coordinate the staff for better inventory and stores management up to the ISO standard.
• Manage existing department service contracts for facilities including cleaning, exterminating, security and HVAC.
• Create and manage departmental SharePoint sites, utilizing electronic tools to track productivity and increase efficiency.
• Manage employees to ensure efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality.
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