Hospital receptionist vs front office coordinator

Differences between hospital receptionist and front office coordinator duties and responsibilities

Hospital receptionist example responsibilities.

• Assist office management and staff with administrative projects/responsibilities such as managing time-sensitive projects, filing, copying, and collating materials.
• Provide administrative support to staff members across a fast-pace medical practice, maintain office operations, and assist patients and guests.
• Interact with clients regarding pet care.
• Assist both the doctors and clients to assure that the pet's medical needs are meet.
• Handle clerical tasks for the hospitals such as answering phones, greeting patients and visitors, record and chart keeping.
• Establish accurate accounts for each guest upon check-in according to their requirements and ensure guest paperwork or documentation are filed appropriately.
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Front office coordinator example responsibilities.

• Manage medical records and other patient information within HIPPA guidelines.
• Manage facility procedures relate to insurance and billing and solve patients' queries regarding their insurance renewal and expiry.
• Work in Kronos to enter miss punches or correct time for employees when payroll is due.
• Apply proper ICD-9 and CPT coding to patient invoices and submit claims to insurance companies for proper reimbursement.
• Monitor physician documentation in EHR versus fee ticket and verify that the correct ICD9 and CPT codes are being used.
• Maintain confidentiality of patient privacy in compliance with HIPAA regulations.
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