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  • Customer Service Associate I (Hybrid)

    Cass Information Systems 3.7company rating

    Remote information services assistant job

    The Customer Service Associate I is a business-to-business role which is accountable for facilitating accurate resolution of internal and external inquiries and issues pertaining to processing for assigned clients. Also, responsible for timely response to inquiries and issues, while maintaining a high level of customer satisfaction. ** Schedule: Monday - Friday with a flexible start time between 7:30am - 9:00am PRINCIPAL RESPONSIBILITIES AND DUTIES: Independently analyzes issues and processes, and clearly communicates, both verbally and in writing, to routine questions, processing issues, and requests according to company defined procedures/standards. Researches and analyzes payment history and recognizes when to contact vendors or customers to resolve exceptions and make payment decisions in a timely manner for all clients. Acts as a positive representative of the company, both internally and externally, making customers and their needs the primary focus of one's actions by helping to develop customer relationships. Keeps management informed of significant issues that may require additional attention, or may threaten the account relationship, on a timely basis. Suggests changes and/or enhancements to existing procedures to improve service to clients and internal processes. Works independently and with other internal departments to coordinate file maintenance and client validation file/database updates. Seeks guidance from the appropriate resource on significant non-routine issues. Documents and reports on errors made by all other Utility departments. Works overtime as needed. Other duties as assigned. Training is onsite Monday-Friday from 8:30am-4:00pm for approximately 90 days. SKILLS/ABILITIES AND MINIMUM REQUIREMENTS: Good interpersonal skills that will maximize client responsiveness and facilitate development of a solid working relationship with both utility clients and other staff members. Strong organizational skills with the ability to handle multiple tasks simultaneously. Working knowledge of office equipment such as fax machine, copy machine, and telephone. Proficient in Microsoft Office. Good problem-solving skills and attention to details. College-level course work in a general or business administration area or equivalent experience. Minimum 6 months customer service experience in a general business environment or equivalent experience.
    $28k-35k yearly est. 5d ago
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  • Wealth Management Operations - Client Service Associate

    Plante Moran 4.7company rating

    Information services assistant job in Columbus, OH

    Count on us. Our "we-care" culture is more than just a motto; it's a promise. From day one, we prioritize your growth, well-being, and success. You can count on us to support your career journey and help you achieve your professional goals. Join us. Your role. Your work will include, but not be limited to: Portfolio Administration Self-review of tasks performed, including client deliverables Manage and prioritize tasks and workflows Serve as a liaison between advisors and broader PMFA operations team Field questions related to client data, reports or any items as a result of work Research and resolve issues related to client information Client Services Administration Serve as a liaison between internal staff, custodian, and others as needed Preparation of new account paperwork and account changes Preparation of account transfer paperwork and verification of asset transfer eligibility Ensure timely completion of account transfers and other paperwork processing Frequent communication with custodians and internal staff Monitor and follow up on alerts Identify and communicate client service opportunities to internal professionals Assist with money movement activities General Adhere to PMFA policies and procedures Develop, document and/or maintain process policies and procedures for department Frequent interaction with internal and external professionals and clients Cross train and back up to other team members roles in operations Assist in testing and roll out of system upgrades, system integration and new technology Coordinate workload with other client service associates Review agreements and be familiar with terms to ensure paperwork is in compliance The qualifications. High School diploma or GED equivalent is required 2+ years industry experience. Previous administrative or investment industry experience preferred. Client service orientation combined with creative problem solving skills Strong written and oral communication skills Ability to work effectively as part of a team, yet function well with independent responsibilities; ability to successfully interact with clients and other professionals to effectively deliver quality professional services to clients Ability to thrive in a challenging and fast paced environment characterized by interruptions and multiple demands with strict deadlines; high stress tolerance What makes us different? On the surface, we're one of the nation's largest audit, tax, consulting, and wealth management firms. But dig a little deeper, and you'll see what makes us different: we're a relatively jerk-free firm (hey, nobody 's perfect) with a world-class culture, consistent recognition as one of Fortune Magazine's "100 Best Companies to Work For," and an endless array of opportunities.At Plante Moran, diversity, equity and inclusion means that all staff members have equitable and fair opportunities to succeed, in an inclusive environment, with their individual, unique identities. So,what are you waiting for? Apply now. Plante Moran enjoys a "Workplace for Your Day" model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day. Plante Moran is committed to a diverse workplace.We strive to create a culture where each person feels accepted and valued. We believe that each person's ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we're able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work.Plante Moran is an Equal Opportunity Employer. Plante Moran maintains a drug-free workplace. Interestedapplicantsmust submit their resume for consideration using our applicant tracking system. Due to the high volume of interest in our positions, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of qualified candidates who are bilingual in either Japanese and English or Chinese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran. The specific statements above are not intended to be all-inclusive. We are pleased to offer eligible staff a robust benefits package. Eligibility and contribution requirements for some of these benefits vary based on the number of hours staff work per week. Highlights include health, dental, vision, disability, and life insurance. In addition to this, eligible staff are able to take advantage of our Flexible Time Off and various pre-determined holidays, as well as a 401(k) plan, flexible benefits plans, business-related travel expense, lodging, and meal reimbursement for business-related use. A pension plan is also available for eligible administrative and paraprofessional staff. A discretionary bonus plan is available for eligible staff. Plante Moran also offers some contingent staff positions the option to elect health insurance in addition to limited paid sick time. The compensation range reflects the base salary we reasonably expect to pay for this position across our offices in the following regions: CO, IL, OH, and MA. Please review thposition description for theapplicable geographic location. Generally, experienced hires are not hired at or near the maximum salary range, as compensation decisions take into account a wide variety of factors, including but not limited to: responsibilities, education, experience, knowledge, skills, and geography. For early career roles, including campus hires, we offer standardized, market-based starting salaries among individuals within the same hiring group. This approach ensures fairness and reflects current industry benchmarks for entry-level talent. Under Colorado's Job Application Fairness Act, you have the right to redact, from any documents that you submit in connection with your application, information that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Should you wish to exercise your right to redact such information, please redact it prior to submitting documentation. The compensation range for this role in CO, IL, OH, and MA is: $24.95 - $39.87 #LI-CB1 #LI-Hybrid
    $36k-47k yearly est. 5d ago
  • Customer Service Support 1 NEW8.17

    Gifted Hands Enterprises 3.8company rating

    Remote information services assistant job

    Are you looking for a flexible, work -from -home opportunity? Join our team as a Remote Customer Service Representative and help support customers of various clients! In this role, you'll handle both inbound calls, ensuring callers have a seamless experience while entering their information into our database. If you have great communication skills and a passion for helping others, this is the perfect role for you! Responsibilities : ● Handle inbound and outbound calls to support customers of various clients ● Provide excellent customer service, addressing questions and concerns ● Accurately enter information into our database ● Follow up with customers as needed to ensure satisfaction ● Meet and exceed performance metrics to qualify for advancement opportunities RequirementsResponsibilities: ● High school diploma or equivalent ● Strong verbal communication skills ● Reliable internet connection and a quiet workspace ● Basic computer skills (Microsoft Office proficiency) ● Ability to work flexible hours, including evenings and weekends (set your own schedule) Technical Requirements (MANDATORY to begin work): ● Windows 11 OS ● Minimum 16 GB RAM (desktop or laptop) ● No Chromebooks or Apple computers ● Dual monitors (not needed at time of application) ● Noise -canceling USB headset (not needed at time of application) ● Hardwired internet connection (not needed at time of application) Benefits● Work from the comfort of your home ● Starting pay of $12 -$15/hour (with increase opportunities) ● Opportunities for advancement based on performance ● Supportive team environment
    $12-15 hourly 60d+ ago
  • Customer Service Assistant 2 - 20066659

    Dasstateoh

    Information services assistant job in Columbus, OH

    Customer Service Assistant 2 - 20066659 (260000EB) Organization: Workers' CompensationAgency Contact Name and Information: ********************** Unposting Date: Jan 24, 2026, 4:59:00 AMWork Location: Columbus Service Office 30 West Spring Street Columbus 43215-2256Primary Location: United States of America-OHIO-Franklin County-Columbus Compensation: $22.96/hr.Schedule: Full-time Work Hours: 8:00am to 5:00pmClassified Indicator: ClassifiedUnion: OCSEA Primary Job Skill: Customer ServiceTechnical Skills: Customer ServiceProfessional Skills: Attention to Detail, Customer Focus, Teamwork Agency OverviewA Little About Us:With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries. Our Culture:BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills.Our Vision:To transform BWC into an agile organization driven by customer success.Our Mission:To deliver consistently excellent experiences for each BWC customer every day.Our Core Values:One Agency, Personal Connection, Innovative Leadership, Relentless Excellence.Job DescriptionBWC's core hours of operation are Monday-Friday from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across BWC departments. Most positions perform work on-site at one of BWC's seven offices across the state. BWC offers flex-time work schedules that allow an employee to start the day as early as 7:00am or as late as 8:30am. Flex-time schedules are based on operational need and require supervisor approval. What Our Employees Have to Say:BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.I have worked at several state agencies and BWC is the best place to work.Best place to work in the state and with a sense of family and support.I love the work culture, helpfulness, and acceptance I've been embraced with at BWC.I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.If you are interested in helping BWC grow, please click this link to read more, and then come back to this job posting to submit your application!What You'll Be Doing:Processes and verifies provider enrollment and certification applications in the BWC Provider System PEACH in compliance with BWC laws, rules, and operational policies.Contacts providers, MCOs, and staff to resolve enrollment issues and obtain required documentation.Maintains and verifies provider applications, documentation, and status updates using the BWC Provider System PEACH, the imaged enrollment record (UDS), and the internet.Manages Provider Enrollment intake queues (fax, email, and mail), performs completeness reviews, assigns documents per policy, and processes record updates and returned mail.Supports unit operations by maintaining worklists, performance and QA standards, handling inquiries, special projects and system testing as assigned, utilizing all related BWC systems to perform work accurately.Why Work for the State of OhioAt the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes: Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.Qualifications9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer. -Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer ServiceSupplemental InformationEEO & ADA Statement:The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order.The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request a reasonable accommodation due to disability, please contact the ADA mailbox at *************************** OCSEA Selection Rights:This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position.Salary Information:Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable. Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service.Educational Transcripts:For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed.All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted.Background Check:Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position.ADA StatementOhio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.Drug-Free WorkplaceThe State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.
    $23 hourly Auto-Apply 7h ago
  • Customer Service Assistant (Remote)

    Jobsultant Solutions

    Remote information services assistant job

    We are looking for a full-time customer service representative (concierge associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. This position focuses on assisting members via phone, chat and email. Concierge associates are the voice of the company, so you must be passionate about providing quality service and helping people solve their problems. In this position, you will become an expert on the product, operations and the needs of our members. For the strongest candidates, this is a starting point to grow within the company. To ensure user coverage, Concierge Associates have some shift requirements. The current service operates weekdays during East Coast business hours, although this may change in the future based on need. Responsibilities will include: Provide amazing service to our members via phone, chat and email, offering education and guidance to help them understand their benefit and find the right provider Following best practices for handling member inquiries; suggesting improvements as necessary Maintain a high level of organization within the platform and tools, including Zendesk and G Suite Relay member feedback to product and operations teams to improve the solution. Triage and escalate complex and urgent member care needs Maintain a working and detailed knowledge of employer and insurance health benefits The ideal candidate has: A bachelor's degree Passion for helping people solve their problems, with the ability to think creatively and empathetically and remain calm under pressure Excellent written and verbal communication skills A high level of process orientation, digital organization and resourcefulness Desire to work in a rapidly evolving business environment Desire to be part of our mission to improve the healthcare system
    $31k-41k yearly est. 60d+ ago
  • Online Customer Service Assistant

    Daily Innovaties

    Remote information services assistant job

    Actively seeking skilled candidates who can work remotely NationWide We are seeking a Remote Customer Service Reps to work from home. Under the supervision of the Chat Manager, the Remote Customer Chat Consultant acts as the primary point of contact for all inquiries and issues involving Internet Customer Service via email acting as a liaison to the Processing Department team. Our free training program is conducted via webinar for approximately four to six days. ABILITIES You care about what you are doing You are comfortable asking questions You exhibit personal accountability You have a keen attention to detail You are resourceful and a problem-solver You are self-motivated and eager to learn You are a team player COMPENSATION $75-$150 (per 1 hour session) $300-$750 (multi-session studies) JOB REQUIREMENTS Show up at least 10 minutes prior to discussion start time. Participate by completing written and/or oral instructions. Complete written survey provided for each panel. ENTRY LEVEL ABILITIES Solid outgoing personality with remarkable interaction abilities and great work ethic. Knowledge with home computers and have at least an ordinary working level typing ability. Outstanding time management as well as administrative abilities with a keen attention to detail. Various other Requirements: This is an online work from home position, so you will be required to have the following: Legitimate high-speed net access. Full-time & Part-time telemarketing position jobs. We invite you to apply if you are the kind of person that is self-motivated and also comfortable working on your very own at home, take pleasure in such job as e-mail customer service, data entry and review products, then you are the person we are looking for. PERKS AND BENEFITS In addition to our unique culture and talented team. You'll have access to the following benefits. Laptop - Get your best work done with a new Apple computer. Health Benefit - We offer great health benefit options for all full-time team members. Competitive Salary - Our Salary formula is based on your level of experience and location. Stock Options - You'll have access to Stock Options in a fast-growing company. Remote Friendly - You'll work where you feel most creative. We're a fully remote team. Flexible Leave - Flexible leave policy including additional days off for your birthday, work anniversary, and US Public Holidays. FREE TRAINING PROVIDED! NO EXPERIENCE REQUIRED
    $31k-41k yearly est. 60d+ ago
  • Associate - Litigation & Trial - Connectivity, Privacy & Information

    The Practice Group 4.5company rating

    Remote information services assistant job

    About Latham & Watkins Latham & Watkins is one of the world's leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers globally and offer unmatched expertise and resources to help you grow from an intellectually curious self-starter into an exceptional lawyer. If you aspire to be the best, this is where you belong. About the Practice Group Our highly ranked, interdisciplinary privacy and cyber practice delivers full-spectrum legal support around the globe, to solve today's complex and dynamic compliance, regulatory, litigation, and transactional challenges. Our innovative strategies and standard of excellence promote the best outcomes and long-term success for our clients. Counseling & Compliance Strategies Regulators expect organizations to identify and manage privacy and cyber risk as they design, build, and operate innovative products and services. We work with global clients to implement privacy programs and create compliant processes, products, and services. We excel at prioritizing activities and outcomes to enable our clients to convincingly demonstrate how they have met their legal obligations, whether under the patchwork of US federal and state privacy and security laws, the European and UK General Data Protection Regulations, or the multitude of increasingly similar regimes around the globe. Our pragmatic, risk-based advice takes into account the requirements of these global privacy regimes to develop a streamlined operational model that businesses can implement. Regulatory & Litigation Defense We defend companies facing high-profile, complex, and often enterprise-threatening privacy and cyber regulatory enforcement matters and lawsuits in jurisdictions around the world. We have a proven track record of securing voluntary closures of regulatory inquiries and winning cases, and when we cannot, we work to achieve the best possible outcome for clients by leveraging our deep knowledge of the law, the facts, and the forum. Cyber Incident Response In the immediate aftermath of ransomware, theft, data leakage, and other major cyber incidents, we deliver just-in-time, experience-based legal advice and crisis response services to mitigate liability and competitive, reputational, or security harms. We offer full-spectrum services, assisting with internal and external investigations, disclosure and interaction with law enforcement, breach notification issues, and cyber insurance policies and claims. Data-Driven Transactions Our global team offers pragmatic, commercial advice, enabling clients to derive value from their data while ensuring compliance with the law. Our lawyers bring a unique cross-section of knowledge and experience spanning data, technology, and commercial issues to advise clients on the deployment of new and innovative technologies, new vendor arrangements, data licensing, and use of alternative and big data. Our privacy and cyber partners actively partner with our pre-eminent capital markets, private equity, M&A, and public company representation practices to deliver critical strategic insights at key moments before, during, and after a major corporate transaction. About the Role The Privacy & Cyber Practice is seeking an associate with a minimum of 3 years of experience to join our group. Our global team represents leading clients across industries and of all sizes to help them through complex data privacy and security issues in high-profile and cutting-edge litigation, regulatory, and counseling matters. Successful applicants will have some mix of experience with government regulation, US, EU, and APEC policy enforcement and litigation matters regarding privacy and data security issues. A strong aptitude for technology and an understanding of how technologies work is strongly preferred. CIPP certification is a plus. Superior verbal, written, and interpersonal skills required. Main Contact Details LateralRecruiting.Litigation&********** Additional Information Investing in the well-being of our lawyers and staff is among the firm's highest priorities. Through our “LiveWell Latham” program, we offer best-in-class benefits and comprehensive resources designed to support you and your loved ones through all life's moments - from building a family and taking care of loved ones, to managing your health and saving for the future. Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute. We periodically provide demographic data to legal publications, bar associations, civic and community organizations, and in some instances, to local, state, and federal government agencies as required by law or contract. So that the firm can provide this information accurately, we request that you consider self-identifying. Please click here to review your rights under U.S. employment laws. In accordance with Latham & Watkins policies, associates in this role must protect and maintain any highly sensitive, confidential, privileged, financial and/or proprietary information that Latham & Watkins retains either as part of the legal services the Firm provides to clients or for internal purposes. Los Angeles: Latham & Watkins LLP will consider qualified applicants with criminal histories in a manner consistent with the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO). Please click the link above to review the Ordinance. San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please click the link above to review the Ordinance. Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. An employer that violates this law may be subject to fines and/or a private right of action for $500 in statutory damages “for each such violation,” among other things. Pay Range Associate Base Salary Discretionary bonuses may be available depending on application circumstances and position. Class of US Payroll 2026 $225,000 2025 $225,000 2024 $235,000 2023 $260,000 2022 $310,000 2021 $365,000 2020 $390,000 2019 $420,000 2018 $435,000
    $33k-47k yearly est. Auto-Apply 15d ago
  • Entry level - Data Information / input Assistant

    Wadley Donovan Gutshaw Consulting

    Remote information services assistant job

    About the Role WDGConsulting is looking for a sharp, entry-level Data Information / Input Assistant to support our digital operations team. If you're detail-oriented, organized, and ready to jumpstart your career in data, this is your opportunity to get hands-on experience with real growth potential-all while working from home. What You'll Do ✔ Input and update data in internal systems and spreadsheets ✔ Verify information for accuracy and completeness ✔ Organize and manage digital files and records ✔ Support admin and operations teams with basic reporting and data cleanup ✔ Perform regular quality checks on entered data ✔ Follow internal processes for data privacy and security ✔ Work independently with remote support and guidance What We're Looking For ✅ High school diploma or GED (required) ✅ No prior experience necessary-just attention to detail and willingness to learn ✅ Proficient in Microsoft Excel and/or Google Sheets ✅ Fast and accurate typing (40+ WPM) ✅ Strong organizational and time management skills ✅ Self-motivated and reliable in a remote work environment Location 🌐 100% Remote (HQ: 1450 Brickell Avenue, Suite 1800, Miami, FL 33131) Pay & Benefits 💲 $17-$21/hour 🏥 Health, dental & vision insurance 💼 401(k) with company match 🏖 Paid time off + paid holidays 💻 Tech stipend for home office setup 📚 Career development & training provided Why Join WDGConsulting? We're a people-first consulting firm where accurate data supports smart decisions. Whether you're just starting out or transitioning into a professional setting, we offer the tools and support to help you succeed and grow.
    $17-21 hourly 60d+ ago
  • Customer Service Assistant

    Workoo Technologies

    Remote information services assistant job

    Tasks And Also Accountabilities Function as initial aspect of call to client queries, giving thorough information on available services that straighten along with demands, aiding the customer in making notified decisions. Evaluations consumer requests as well as creates referrals based upon specific trip demands, ensuring realistic requirements that ensure a specialized consumer foundation. Takes ownership of method as well as proactively communicates with client; addresses concerns; adapts interaction procedure to align along with customer needs; jobs collaboratively around teams if you want to instil consumer self-confidence as well as build loyalty. Remains abreast of all product/service enlargements, unit updates, and improvements to needs, making best use of productivities as well as efficiency Understands take a trip record criteria; makes use of devices and also information to ensure efficient and also timely processing. Markets greatest practices as well as quality assurance, observes plans and treatments, and also supports specifications of job to guarantee conformity. Maintains consumer reports in proprietary data bank, taking advantage of body functionality to ensure accurate submitting of records that makes best use of performance. Monitors have work and also keeps upgraded consumer profile page by means of quick submission of notes, support documents, and interactions. Supplies client service and also utilizes sales procedures to maintain clients; educates consumers about added-value products that may benefit them. Master a busy, dynamic workplace. Perform a number of duties and get through units at the same time. Embodies our market values and high level of professionalism through regularly adhering to CIBT's Client Devotion, Criteria of Job, and team effort; tries to meet department and also individual functionality actions. Various other roles as designated. EXPERTISES: The observing expertises have been actually recognized as important for success in the task and will certainly be pertained to in the course of the examination, reviews, and assessment method. Team effort: partnering with individuals. Interaction: offering and interacting relevant information Concern dealing with: evaluating, composing as well as reporting, proposing resolutions, understanding client's needs. Organizing and Conducting: delivering results as well as appointment consumer expectations, organizing and coordinating. Effort: taking ownership of consumer relationship, inquiring, taking quick action. Adapting and also Coping: adapting and also responding to transform, managing stress and also problems. Expertise: discovering our bodies, products and procedure, staying abreast of regulative changes. EDUCATION/ TRAINING AS WELL AS EXPERIENCE: BA/BS or even Representatives Level as well as two years' knowledge or even comparable combination. Previous knowledge functioning in a telephone call center setting Extremely pleasing: expertise in premium retail, traveling, friendliness, or even embassy/consulate associations EXPERTISE, SKILL-SETS, CAPACITIES: Fluent in English along with strong communication as well as social skills: clear written and also spoken communication with confirmed understanding of interaction procedures and designs; express accurately and briefly in a qualified and congenial way without lingo or even complex foreign language. Very good: facility in 2nd foreign language. Exceptional business and also opportunity administration skills: stick to deadlines as well as conform to altering circumstances; handle higher quantity while sustaining outstanding focus to detail; monitor personal work and also self-edit. Ability to complication deal with; evaluate details and also administer knowledge and also offer options. Capable to adjust to altering scenarios and prioritize work correctly. Self-starter along with need to present possession and also commitment to duty. Skills with pc software application, capacity for knowing brand new systems and also commitment to information integrity. FUNCTIONING DISORDERS AND PLACE: Workplace environment: exposure to computer monitors, functioning very closely with others in an open workplace setting. This role would be actually 100% remote/work from house BODILY REQUIREMENTS: Sharp-sightedness; capability to view personal computer monitor for full work schedule, around 8 hrs Sitting for lengthy period of time Manual dexterity for operating a computer system, key-board and also mouse Representing functioning a phone with ability to convey detailed details accurately and precisely
    $29k-37k yearly est. 60d+ ago
  • Skincare Sales & Guest Services Associate

    Dermafix Spa

    Information services assistant job in Columbus, OH

    URGENT HIRING: Skincare Sales & Guest Services Associate | Paid Training | Luxury Spa Compensation: $2,500/month base salary + commission On-Target Earnings (OTE): $60,000+ per year Job Type: Full-Time or Part-Time | Flexible Schedule | Weekend Availability Required Location: In-person Why Join Us? Are you passionate about skincare and providing exceptional customer service? Our luxury spa is looking for a friendly, organized, and sales-driven Skincare Sales & Guest Services Associate to be the welcoming face of our business. This role includes paid training to help you master our products, services, and sales techniques so you can succeed and grow with us. Plus, enjoy paid gasoline when traveling to nearby locations as part of your role. Key Responsibilities Greet all clients with a professional appearance and a warm smile Answer incoming phone calls and respond promptly to inquiries Manage appointment bookings and schedule reservations efficiently Promote and sell spa treatments, skincare products, and memberships to meet sales targets Process payments accurately and maintain detailed sales records Keep the front desk tidy, organized, and inviting at all times Provide administrative support including data entry, filing, and photocopying Travel to nearby spa locations as needed (gasoline expenses covered) Qualifications Proven experience in a front desk, guest services, or sales role (spa or salon experience preferred) A background in esthetics or skincare is a strong plus but not required Excellent communication and time management skills Comfortable using computers, CRM software, and scheduling tools Ability to multitask and work efficiently in a fast-paced environment Reliable transportation and availability to work at least one weekend day Compensation & Benefits Base Salary: $2,500/month Commission with uncapped earning potential (OTE: $60,000+ annually) Paid training to set you up for success Paid gasoline reimbursement for travel to nearby locations Employee discounts on skincare products and spa services Opportunity for career growth within a luxury wellness brand Work Schedule Flexible shifts including weekends (minimum 1 weekend day required) How to Apply If you're ready to launch your career in luxury skincare sales and guest services, send your resume with your best contact number and email. Qualified candidates will be contacted promptly. After applying, please send a follow-up email including: Your earliest available start date Your daily sales target (numeric figure) A brief summary of your sales experience
    $60k yearly Auto-Apply 60d+ ago
  • Technical Sales Sr. Engineer, Thermal GSA

    Vertiv 4.5company rating

    Remote information services assistant job

    The Technical Sales Sr. Engineer, GSA drives the sales of thermal management equipment by providing technical expertise and guidance. This position focuses on reviewing specifications, analyzing mechanical drawings, and collaborating closely with Account Managers to help meet customer needs and drive business growth. RESPONSIBILITIES Lead specification analysis and mechanical drawing reviews; define operating envelopes. Develop concept designs, configuration options, and control strategies for CDUs/chillers/manifolds. Create complete submittal packages (schematics, bill of materials, sequences of operation). Facilitate customer design reviews; negotiate technical exceptions and alternatives. Prepare and review FWT plans; attend critical tests and document results. Provide feedback to offering management/product managers on performance gaps and roadmap needs. Serve as the SME for Vertiv during customer visits and industry events as needed. Stay informed on industry trends, technologies, and materials to support continuous improvement and innovation. Provide feedback to product managers to help guide product enhancements and future development. Help to foster a culture of innovation and continuous improvement within the department. Provide training and mentorship to less experienced team members. MINIMUM QUALIFICATIONS Bachelor's degree in Engineering or related field. 5-8 years of technical sales/application engineering experience in thermal systems. Demonstrated ability to lead customer-facing technical discussions and deliver complex submittals. Advanced proficiency with sizing, pump curves, NPSH, pressure drop, and control approaches. PHYSICAL & ENVIRONMENTAL DEMANDS No special physical requirements. TIME TRAVEL REQUIRED 30-50%. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************** . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers. The anticipated salary range for this role in the California locality is between $85,995 to $114,660 per year - salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses, and earn sales incentives based on revenue or utilization depending on the terms of the employee's role and individual offer details. This role is eligible for a monthly Sales Incentive plan on a 80/20 split. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
    $28k-37k yearly est. Auto-Apply 14d ago
  • Guest Services-The Barn At Rocky Fork Creek

    Cameron Mitchell External 3.7company rating

    Information services assistant job in Gahanna, OH

    CAMERON MITCHELL RESTAURANTS is seeking a HOST to join our team! Who are We? We are Great People Delivering Genuine Hospitality. What is Your Role? To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. Summary: It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities. At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below: Opportunities for career growth, 80% of all positions promoted from within Dining discounts at any of our 60+ restaurants Health benefits for eligible associates Inclusive, fun, and creative environment Flexible scheduling, paid time off, and closed 7 major holidays! Starting pay $12.00-$20.00/hour based on experience Must have weekend availability Friday-Sunday WHAT WE ARE LOOKING FOR: Genuine approach to hospitality Individuals who exemplify leadership, kindness, and positivity “Yes is the Answer!” Mentality Those who value teamwork, family, and community ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts. Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority. Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion. Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly. Knows emergency procedures in the restaurants Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook. Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.
    $12-20 hourly 60d+ ago
  • Guest Services Coordinator

    Philosophi Salon

    Information services assistant job in Columbus, OH

    Job DescriptionPosition Description: Great pay. Fun industry. Supportive team. Real growth. Our Guest Service Coordinators are the heartbeat of our salons. If you love people, communication, and fast-paced environments and especially if youre a licensed cosmetologist or cosmetology student, this role is an amazing way to build consistent income, industry experience, and a long-term career inside a professional salon group. We are seeking licensed cosmetologists and cosmetology students. Sunday availability required. Pay & Growth Licensed cosmetologists start at $18.38/hour (plus bonuses). Other candidates typically start in the $16$17/hour range (plus bonuses). We use a clear level system with built-in raises. Many GSCs reach $19$22/hour in under a year, with long-term growth into the high-$20s/hour range. Promotions are performance-based and may happen multiple times per year. What Youll Do Welcome and care for guests Manage check-in, check-out, and scheduling Support front desk flow and communication Assist with retail and salon operations Work closely with stylists and leadership What This Role Is Think: receptionist + retail + communication hub. You help the salon run smoothly while creating an amazing guest experience. Requirements Active Cosmetology License in Ohio or active enrollment in a Cosmetology Program Acceptable background check Comfortable using computers and POS systems Strong communication and professionalism
    $18.4 hourly 6d ago
  • On-Call Guest Services Ambassador (In Room Dining) - The Langham, New York

    Langham Hospitality Group 4.3company rating

    Remote information services assistant job

    A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori. For more information about the property, please visit: ****************************************************** The objective of the On-Call Guest Service Ambassador (In-Room Dining) is to provide friendly, courteous and professional in-room dining service to guests while maintaining high level of service as per Langham Hospitality Group and Forbes standards. RESPONSIBILITIES AND JOB DUTIES: Telephone Sales Agent: Promptly answer guests' calls, announce any specials, promote menu items and answer questions regarding preparation methods. Menu knowledge is important. Document orders; repeat items back to callers to ensure accuracy and quote expected arrival time per set standards with speed and accuracy. Input order information into POS, allowing culinary staff to begin preparation; note any special requests clearly. Assist service staff during peak periods by preparing service trays and generally assisting with all efforts to ensure prompt delivery. Respond to guest complaints in a positive manner, negotiate a compromise and implement a solution satisfactory to the guest. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/ her attention corrective action could be taken when appropriate. Perform general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards. Perform other duties as requested, such as special guest requests. Report to duty as scheduled by direct supervisor according to operating hours. Be fully versed in all service standards. Server: Knowledge of menu, as well as following setup procedures. Delivery of food and beverage items as requested by guests and removal of soiled dishes in a timely manner in accordance to set standards. Putting together a weekly order sheet of all items needed for the week. Cleaning and maintaining a well-organized storeroom. Properly rotating all stock items both in the storeroom as well as the carts. Checking the expiration dates on all items to ensure that all guests receive fresh products. Outdated items are to be removed immediately from guestrooms and storerooms and reported to the Supervisor or Banquet Chef. Completing a guest room security check list. This will ensure that no rooms are left open. Responsible for following the Key Procedure. This includes signing a “key issue form” stating that you acknowledge your responsibilities for the key issued to you and the procedure to be followed in the event of theft or lost key. Help maintain the room service carts to ensure cleanliness, luxury presentation and functionality. Attending all department meetings as well as all colleague meetings. Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Other duties as assigned by direct supervisor. PHYSICAL DEMANDS: Activities include standing, reaching, bending, pushing, pulling, handling, grasping, lifting, carrying, seeing, hearing, talking, walking. Considerable repetitive motion of hands and wrists as pertaining to pouring of drinks from bottles and shaking with shakers. Requires the ability to lift and carry objects weighing up to 50 pounds. Standing for 90% of work shift is required SPECIAL SKILLS REQUIRED: Must have basic knowledge of food and beverages preparation. Basic knowledge of POS systems, i.e. Micros. Basic English language writing skills necessary for completion of requisitions, balance sheets and vouchers. Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock. Ability to read, speak and understand the English language in order to communicate with guests and other staff members. Ability to remember and promote the variety of menu items. Ability to work stand and work in confined spaces for long periods of time. Ability to operate beverage equipment: coffeemaker, iced tea machine, etc. EDUCATION REQUIRED: Any combination of education, training or experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred. EXPERIENCE REQUIRED: Prior Food and Beverage experience required. Room Service experience in a luxury hotel preferred. LICENSES OR CERTIFICATES: TIPS certification a plus. Ability to obtain any government required license or certificate. CPR Certification and/or First Aid Training preferred. Rate of pay: $27.20 per hour EOE, including disability/vets
    $27.2 hourly Auto-Apply 33d ago
  • Guest Services / Host

    Three Creeks Kitchen + Cocktails

    Information services assistant job in Columbus, OH

    Job DescriptionBenefits: Bonus based on performance Employee discounts Flexible schedule Free food & snacks Free uniforms Opportunity for advancement Training & development THREE CREEKS KITCHEN + COCKTAILS is seeking a HOST worker to join our team! Who are we? We are a new local management-owned Casual Fine Dining restaurant, serving Chef-Inspired Local Favorites in the glass and on the plate. Through blending innovation, approachability, and exceptional service we strive to be more than a restaurant. What is your role? As a HOST a great first impression is vital, you're responsible for making guests feel welcome, create memorable guest experiences, and maintain an expected level of organization, all while contributing to the restaurants success. Job Summary: Our Associates are at the heart of everything we do. They bring energy, creativity, and a strong sense of teamwork to every shift. GUEST SERVICES plays a key role in creating an excellent first impression by warmly welcoming guests both over the phone and in person. They manage seating arrangements in the dining room, ensuring efficient service, guest satisfaction, and optimizing sales opportunities. Additionally, they handle reservations with care, coordinating bookings to balance guest flow and maintain a seamless dining experience. Benefits/Perks: Opportunities for career growth, all role promotions prioritized for in-house employees Flexible Scheduling, and closed 7 major holidays! 20% dining discount off the entire menu 50% dining discount on shift Starting pay $13.00-$16.00/hour Certain associate meals Motivations: A genuine commitment and interest in Hospitality A "Yes, and!" mentality toward Guests Services An intentioned appreciation toward teamwork, family, and community Responsibilities Arrives for shifts promptly as scheduled and wears a clean, well-maintained uniform that meets restaurant standards. Upholds positive hygiene and cleanliness practices throughout all work shifts. Demonstrates hospitality by answering guest questions, addressing requests, and resolving complaints with a focus on guest satisfaction. Collaborates with management and team members, offering help with tasks when needed, and provides constructive suggestions for improvement. Adheres to all safety, health, and sanitation regulations at the national, state, and local levels, reporting unsafe conditions and properly handling materials and equipment. Is familiar with the restaurants emergency procedures. Follows all duties, standards, and procedures outlined in the associate handbook. Three Creeks Kitchen + Cocktails is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates. Qualifications Previous experience in food service, hospitality, or in the back of house Ability to work well in a fast-paced environment Excellent customer service and time management skills Ability to work well in a team environment, and shows an eagerness to perform Motivated to make an impact and personally contribute to the success of the restaurant
    $13-16 hourly 30d ago
  • Guest Services Staff - PromoWest - Columbus

    AEG Worldwide 4.6company rating

    Information services assistant job in Columbus, OH

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer! GUEST SERVICES STAFF GUEST SERVICES SHOW OPERATIONS STAFF USHER/TICKET TAKER 1. GUEST SERVICES STAFF SUMMARY Guest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner. PRIMARY RESPONSIBILITIES Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary. Operate the various coat check rooms within established guidelines and procedures at the venue. Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access). Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly. Seat guests and assist ADA patrons. Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings. Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency. Monitor venue during guest arrival and exit to comply with fire department safety regulations. Perform other duties and responsibilities as deemed appropriate by Management and Supervisors. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 1-2 years of related work experience Ability to work in varying conditions Ability to lift 50 lbs. without assistance Positive attitude with superior customer service skills Ability to stand, walk, and climb stairs for long periods of time PREFERENCES Previous experience working in events and knowledge of the music industry preferred Availability to work nights, weekends, and holidays as needed according to venue schedule. 2. SHOW OPERATIONS STAFF SUMMARY The Show Operations Staff will be responsible for both custodial and guest services support. This position will ensure cleanliness of pre-show and post-show common areas in addition to public areas throughout the event. The Show Operations Staff will also deliver optimal customer service by assisting with guest directions, guiding guests to exit points, escalating guest complaints when necessary, and provide guest seating support. PRIMARY RESPONSIBILITIES Responsible for pre-show and post-show cleaning of common areas (i.e. lobby, restrooms, elevators, seating, etc.) while maintaining and ensuring cleanliness in public areas throughout the event. Assist with opening doors for crowd control, providing suite holder directions, managing bar lines, escalating guest complaints as necessary, in addition to guiding and directing guests to exit points and around any production load-out that may impact exits. Provide reserved guest seating support such as setting chairs as needed, marking chairs for seating locations, directing guests to seat locations, and assisting ADA patrons while complying with facility/event ADA requirements. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 1-3 years of related work experience. Ability to work in varying conditions. Excellent interpersonal and customer service skills. Excellent verbal and written communication skills. Ability to take direction and work well with others. Ability to stand for extended periods of time and lift tables, chairs, etc. Available to work nights, weekends, and holidays. 3. USHER/TICKET TAKER SUMMARY The Usher/Ticket Taker is responsible for providing excellent customer service at all events, while providing directions and scanning tickets. The Usher/Ticket Taker is also responsible for greeting guests, assisting guests with finding their seats, controlling access points, and assisting guests when issues/problems arise. PRIMARY RESPONSIBILITIES Assist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s). Communicate in a professional manner with other building staff, clients, guests, supervisors and corporate staff on important information. Work to effectively accommodate guests with disabilities, while complying with facility/event ADA requirements. Display a calm and attentive demeanor when rectifying issues with guests. Check and scan guest tickets upon entry to the facility/venue or section. Review guest tickets to direct them to the appropriate area. Control access points to prevent unauthorized entries. Report any activities or behaviors that conflict with facility/event policy or code of conduct to supervisor or Event Manager. QUALIFICATIONS A minimum education level of: High School Diploma or its equivalency A minimum of 0-1 years of related work experience Able to work efficiently in a fast-paced environment Exemplify a strong commitment and willingness to provide excellent customer service Maintain a neat, clean and professional appearance Possess strong interpersonal and communication skills Sound judgement; able to make sound decisions Available to work evenings, weekends, and holidays Payscale: $10 - $14 Bonus: This position is not eligible for a bonus under the current bonus plan requirements. Benefits: Part-time: This position may be eligible for benefits (ACA qualification). AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.
    $10-14 hourly Auto-Apply 60d+ ago
  • Guest Service - Lead

    City of Gahanna, Oh 3.9company rating

    Information services assistant job in Gahanna, OH

    Under the supervision of the Recreation Supervisor, the Guest Service Lead position includes the following duties: * Assists the Recreation Supervisor in the daily operations of the aquatics facilities * Provides direct monitoring of Concession/Office Crew, and the quality of service being provided * Independently responsible for desk, customer service, membership processing and concession operations at the aquatics site * Ensures exceptional safety standards are maintained * Reports to the Recreation Supervisor * Guest Services Lead staff are required to be available the first week of May for training and pool set-up. The pools are open mid-May through Labor Day weekend. The Guest Service Lead-Aquatics staff are expected to be available throughout the entire season unless otherwise noted at hiring * Leads with onsite supervision and communication; assists with scheduling, training and evaluating employees * Serves as the main point of contact for guests while onsite at aquatics facilities, processing memberships, answering phones, selling gate admissions, preparing accurate deposits, and monitoring contractors * Leads and maintains the promotion of excellent customer service standards at all levels of operations * Implements and enforces the emergency action plans and facility safety policies * Establishes and maintains effective working relationships with employees, supervisors, other agencies and the public * Maintains the inventory of supplies and equipment in connection with the operation of the pool; assists Recreation Supervisor and co-workers in duties necessary for the proper upkeep and maintenance of the pool and pool grounds * Maintains all necessary documentation for business, operations, program and staffing under the direction of the Recreation Supervisor * Maintains proper pool staff certification requirements * Provides program leadership through staff to organize, conduct and expand all programs including, but not limited to, the swim team, dive team, swim lessons and special events * Regular, predictable, and punctual attendance is required Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job. A typical way to qualify is a High School Diploma or equivalent required and One year of progressively responsible experience at a pool facility is preferred Licensure or Certification Requirements * Current American Red Cross CPR/AED for the Professional Rescuer, First Aid, and Administering Emergency Oxygen certificate required. * Current American Red Cross Lifeguard, or a nationally recognized equivalent, certificate, preferred. * Current ServSafe Food Handler Certification or ability to obtain before employment is required. Other * Minimum 18 years of age * Evaluates the effectiveness of programs and services and makes recommendations on the modification of existing programs * Maintains high standards of health and safety in all aquatics operations, adhering to industry standards at all times * Maintains the facility in a clean and orderly fashion * Attend and assist in facilitating all required pre- and in-service training * Performs other tasks and duties as assigned Knowledge, Skills, and Abilities Knowledge of: * Basic recreation principles * Emergency procedures * Foodservice regulations * Thorough knowledge of computer applications and hardware related to the performance of the essential functions of the job, including recreation reservation and activity software. Skill in: * Cash handling and procedures. * Working with different age populations * Conflict resolution * Time management Ability to: * Work independently, while being able to lead and supervise others and meet deadlines. Adhere to regulations, policies, and procedures required by the State of Ohio, Franklin County Board of Health, the City of Gahanna, and all other regulatory/governing bodies. * Experience and ability to lead and supervise others. * Enforce safety regulations and emergency procedures. * Understand and follow instructions from Pool Manager, Aquatics Coordinators, and Recreation Supervisor Working Conditions: * The employee is subject to inside and outside environment conditions, extreme cold, extreme heat, noise, vibration, hazards, and atmospheric conditions. * This is heavy work requiring the exertion of 100 pounds of force occasionally, up to 50 pounds of force frequently, and up to 20 pounds of force constantly to move objects; work requires swimming, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, and repetitive motions.
    $19k-27k yearly est. 50d ago
  • Guest Services Ambassador

    Legends Global

    Information services assistant job in Columbus, OH

    In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE Legends/ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center. As a Guest Services Ambassador, you'll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information guru, and hospitality extraordinaire. Get ready to shine as you interact with clients, facility staff, in-house concessionaires, and an array of individuals who contribute to the magic of Greater Columbus Convention Center. ESSENTIAL DUTES AND RESPONSIBILITIES Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries. Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility. You'll be the go-to source for building and event details, as well as a fountain of knowledge regarding various amenities and services. Provide information about local gems such as shopping, dining, nightlife, sports, and tourism attractions-all conveniently within walking distance. Complete a range of tasks, from administrative duties like retail transactions, copying, faxing, and printing to managing scooter and wheelchair rentals. Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff. The excitement never stops in the hospitality industry. Expect varying schedules, including evenings, weekends, and holidays, to accommodate the dynamic demands of the facility. Availability to work both evenings and daytime/morning shifts essential. Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful "Good Day," or lending a helping hand. Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction. Embrace interacting with large groups or addressing individual guest needs. Understand the importance of meticulous customer service, believing wholeheartedly that "The Magic is in the Details." Be ready for all other duties that come your way-every day brings a new opportunity to shine! QUALIFICATIONS Understanding of the fast-paced world of a large convention center. Basic computer skills and internet navigation are essential, as is the ability to interpret schedules and maps. To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bring at least six months of customer service experience to the stage. Previous POS experience and your unwavering commitment to customer service is a bonus. SKILLS AND ABILITIES Professional appearance Strong interpersonal, oral, and written communication skills Command of the English language, coupled with excellent telephone etiquette Must have eye/hand coordination and manual dexterity. Must be able to listen, hear, and respond to guest inquiries. Ability to distinguish letters, numbers, symbols, and colors. Must be able to work independently and maintain a positive attitude within a busy environment. This position requires the ability to work effectively with diverse groups of people on all levels. Must be able to have a good relationship with co-workers, customers, vendors, and visitors to the facility. This position requires the ability to respond politely to all individuals and work well as a collaborator. Must be self-motivated, and flexible to immediate changes. Excellent record of dependability and reliability WORKING CONDITIONS Indoor and outdoor environment with exposure to loud noise, heat, and cold. PHYSICAL DEMANDS This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift to fifty pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. TO APPLY: Visit: ************************************** Greater Columbus Convention Center Attn: Human Resources 400 N High Street Columbus, Ohio 43125 PHONE: ************ FAX: ************ Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $20k-26k yearly est. 7d ago
  • Guest Services Ambassador

    Asmglobal

    Information services assistant job in Columbus, OH

    LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering an end-to-end solution across all areas of venue operations and revenue generation for many of the world's most iconic brands and venues. Legends brings a 360-degree, data-driven approach across planning, sales, partnerships, hospitality, and merchandise, working with top-tier clients to deliver exceptional experiences. ASM Global, the world leader in venue management and live event production, oversees 400+ arenas, stadiums, convention/exhibition centers, and performing arts venues globally. Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen! THE ROLE Legends/ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Ambassador at the Greater Columbus Convention Center. As a Guest Services Ambassador, you'll ensure every guest's visit is a memorable one. Your role is a blend of navigator, information guru, and hospitality extraordinaire. Get ready to shine as you interact with clients, facility staff, in-house concessionaires, and an array of individuals who contribute to the magic of Greater Columbus Convention Center. ESSENTIAL DUTES AND RESPONSIBILITIES Be the welcoming face of assistance, meeting and greeting guests, and offering answers to their queries. Operate in the Guest Services Areas, guiding visitors to their desired destinations within and outside the facility. You'll be the go-to source for building and event details, as well as a fountain of knowledge regarding various amenities and services. Provide information about local gems such as shopping, dining, nightlife, sports, and tourism attractions-all conveniently within walking distance. Complete a range of tasks, from administrative duties like retail transactions, copying, faxing, and printing to managing scooter and wheelchair rentals. Stay connected via a two-way radio, ensuring seamless communication with management, security, and staff. The excitement never stops in the hospitality industry. Expect varying schedules, including evenings, weekends, and holidays, to accommodate the dynamic demands of the facility. Availability to work both evenings and daytime/morning shifts essential. Initiate contact with guests within 10 feet, radiating positivity with a smile, a cheerful "Good Day," or lending a helping hand. Offer solutions to guest complaints and concerns and follow up to ensure their absolute satisfaction. Embrace interacting with large groups or addressing individual guest needs. Understand the importance of meticulous customer service, believing wholeheartedly that "The Magic is in the Details." Be ready for all other duties that come your way-every day brings a new opportunity to shine! QUALIFICATIONS Understanding of the fast-paced world of a large convention center. Basic computer skills and internet navigation are essential, as is the ability to interpret schedules and maps. To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION AND/OR EXPERIENCE Bring at least six months of customer service experience to the stage. Previous POS experience and your unwavering commitment to customer service is a bonus. SKILLS AND ABILITIES Professional appearance Strong interpersonal, oral, and written communication skills Command of the English language, coupled with excellent telephone etiquette Must have eye/hand coordination and manual dexterity. Must be able to listen, hear, and respond to guest inquiries. Ability to distinguish letters, numbers, symbols, and colors. Must be able to work independently and maintain a positive attitude within a busy environment. This position requires the ability to work effectively with diverse groups of people on all levels. Must be able to have a good relationship with co-workers, customers, vendors, and visitors to the facility. This position requires the ability to respond politely to all individuals and work well as a collaborator. Must be self-motivated, and flexible to immediate changes. Excellent record of dependability and reliability WORKING CONDITIONS Indoor and outdoor environment with exposure to loud noise, heat, and cold. PHYSICAL DEMANDS This position requires mobility. Position requires prolonged periods of standing on, and walking. Ability to go up and down stairs. Occasional bending and stooping. Frequent talking and hearing. Ability to lift to fifty pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. TO APPLY: Visit: ************************************** Greater Columbus Convention Center Attn: Human Resources 400 N High Street Columbus, Ohio 43125 PHONE: ************ FAX: ************ Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $20k-26k yearly est. Auto-Apply 13d ago
  • Visitor Services Associate - National Afro-American Museum and Cultural Center

    Ohio History Connection 3.5company rating

    Information services assistant job in Wilberforce, OH

    Job Description Job Title: Visitor Services Associate Status: Part time, permanent Compensation: $15.00/hour Benefits: Paid vacation/sick/holidays, public pension (OPERS), 403b & deferred compensation programs; free membership for Ohio History Connection Position Summary: Visitor Services Associates support the visitor service experience at the National Afro-American Museum and Cultural Center and are directed by the Interpretive Supervisor. Visitor Services Associates give a positive and welcoming first and last impression to our visitors. The Visitor Services team works collaboratively and embodies the values of equity, inclusion, and access. The team delivers an effective, friendly and accurate experience and a warm welcome to all visitors. This position is responsible for supporting daily accuracy in transactions, deposits, data, and service. This position offers up to 20 hours per week, with shifts scheduled between Wednesday and Saturday. Specific days and hours will vary based on operational needs. Scheduling will vary to accommodate institutional needs and may include evening, weekend and/or holiday work. Essential Duties and Responsibilities Provides a superior service during every interaction through reflective and active listening, addressing the customers' needs, providing information and assistance, and presenting a professional image for the Ohio History Connection. Responsible for facilitating general, group and membership admissions transactions. Clearly demonstrates knowledge of all NAAMCC activities and products including admission policies, onsite wayfinding, and information about exhibitions, events, public programs, and membership benefits; communicates this knowledge clearly to visitors, as well as to event rental clients and guests. Supports retail operation including daily management of point of sale system and coordinating with the Retail Coordinator for merchandising, pricing, and inventory. Provides general assistance by answering incoming telephone calls, transferring calls appropriately, fulfilling requests and orders. Responsible for researching and resolving non-complex complaints to ensure customer retention and satisfaction. Maintains the appearance, upkeep and cleanliness of public Visitor Services spaces and collateral. Supports daily operations as directed. Supports deposit process for all admissions and retail sales. Education and Experience: High school diploma or equivalent plus one to three years of working experience. Desired Skills and Experience: Comfortable communicating with staff and the public. Excellent customer service skills. Proficiency in various office software suites and virtual platforms, including but not limited to Microsoft 365. Database/CRM or Point of Sale experience desirable. Basic money handling skills. Required Competencies: Can locate and use resources to get things done, uses resources effectively and efficiently, and arranges information in a useful manner. Assumes accountability of role and responsibilities; anticipates the needs of others. Able to process information in a consistent manner, simultaneously displaying adaptability when necessary. Able to carry out duties assigned by supervisor and make reasonable decisions with a minimum of supervision. Commitment to equity and access. Application Instructions All interested applicants should apply online at ********************************* Please contact Human Resources at ************ or by email at ************************* for questions or accommodation requests. Please do not send applications by regular mail or email. Ohio History Connection is an equal opportunity employer. All prospective employees are required to undergo a fingerprint background check processed by the Ohio Bureau of Criminal Investigation & Identification (BCI) in accordance with the Volunteer Children's Act. Additionally, prospective employees will also submit to a drug test. Both will occur after the offer of employment is accepted. The results of the background check and drug test are not immediate disqualifiers to employment and are reviewed in accordance with Ohio History Connection policies and procedures. Inquiries must be directed to the Human Resources Director at ************ or via email at *************************. Job Posted by ApplicantPro
    $15 hourly 3d ago

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