Information support specialist vs technical support engineer

Differences between information support specialist and technical support engineer duties and responsibilities

Information support specialist example responsibilities.

• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Gather data and authore requirements documents for DOD appropriations necessary to establish and maintain long short-term technology funding plan.
• Provide web development services to faculty, through the use of languages, such as HTML, CSS, and JavaScript.
• Work on Internet development including graphics preparation and HTML and JavaScript code
• Have experience with government data security requirements using commercial data encryption software and security certificate management for email and data access.

Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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