Information technology manager jobs in Reading, PA

Network Engineer - Pennsylvania Candidates Only (Onsite in Lancaster, PA) Salary: $70,000-$85,000 Type: Full-Time | Direct Hire Abel Personnel is seeking an experienced Network Engineer who currently lives in Pennsylvania and can work onsite daily in Lancaster. This role supports multiple Pennsylvania locations and requires someone who can hit the ground running with advanced networking, Azure hybrid infrastructure, and senior-level troubleshooting. Responsibilities: • Manage and support a hybrid Azure/on-prem infrastructure • Configure and maintain firewalls, switches, routers, VLANs, VPN tunnels, and routing protocols • Act as the senior escalation point for complex issues • Troubleshoot and prioritize issues across multiple PA sites • Support Windows Server, AD, IAM, Exchange, VMware/Hyper-V • Assist with Power BI, Fabric, and data/reporting environments • Maintain documentation, monitoring, diagrams, and network security • Ensure uptime, performance, and reliability across locations Qualifications: • Up to 10-15 years of Network Engineering or Infrastructure Engineering experience • Hands-on Azure and hybrid cloud experience • Strong firewall, routing, and switching configuration skills • Experience supporting multiple sites • Familiarity with Power BI or Microsoft Fabric is preferred • Excellent communication and ability to work independently • PA residency required - must live within commuting distance to Lancaster • Preferred certifications: CCNA, CCNP, Azure, Network+, Security+ Important: Only candidates currently living in Pennsylvania and able to work onsite in Lancaster will be considered.

is 110 - 125,000 USD. Hybrid position in Wayne, PA. Interested in a career that bridges the gap between Supply Chain and Technology? Elemica, an award-winning, digital supply chain company in the SaaS community, is seeking an experienced IT Support Manager. This is an opportunity to join a growing company of talented and committed individuals, unified in the common goal of exceeding our client s expectations. Our Values At Elemica, we believe that embodying our values is essential for all team members. These qualities show up in our interactions with each other, our clients, and our collective community: Curiosity we delight in the discovery of new challenges and feel compelled to solve them Integrity We are relatable and trustworthy; steadfast in our commitment to our colleagues, clients, and partners Accountability We show up and deliver measurable, meaningful business value. Consistently. Passion We have a shared enthusiasm for transforming our clients supply chain What s In It For You? Flexible work locations Inclusive parental leave policy that supports all parents and careers Health & Voluntary/Pet Insurance Options Paid Time Off & Holidays Retirement savings and bonus programs Quarterly employee engagement events Wellness & Mental Health Initiatives Generous Employee Referral Program Fun work environment Roles and Responsibilities Reporting to the Vice President of IT, the IT Support Manager manages a globally diverse team of IT Support Specialists. This role is responsible for mentoring, training, and conducting performance evaluations, as well as ensuring the delivery of high-quality IT support across the organization. What You ll Do 3-5 years leading and supporting a team of IT Help Desk Technicians and Systems Administrators Monitor ticket volume, performance metrics, and customer satisfaction; develop and maintain daily, weekly, and monthly reports to identify trends and drive continuous improvement Develop, analyze, and present regular reports on team productivity, ticket trends, and customer satisfaction to leadership Set and enforce customer service standards; collect and analyze customer feedback to enhance IT support and overall user experience Systematically gather, analyze, and act on customer feedback to improve service quality Communicate with internal customers, providing in-person and remote support as needed Promote and manage self-service portals and automated solutions for common issues Manage escalations, ensuring timely resolution and root cause analysis Recommend and implement operational improvements to increase team efficiency and service quality Ensure 24x7 support coverage, including scheduling and resource allocation Oversee asset management and inventory, ensuring accurate tracking and lifecycle management Work directly with HR to ensure timely onboarding and offboarding of employees and contractors Define, implement, and regularly update processes and procedures for supporting all departments. Maintain and promote an up-to-date technical support knowledge base; encourage knowledge sharing within the team Conduct annual performance evaluations and regular coaching for all direct reports Travel to remote offices to ensure policy adherence and consistent service delivery Maintain and optimize core backoffice systems infrastructure (Microsoft 365, Active Directory, Intune, AutoPilot, Azure, Antivirus), including performance tuning, reporting, capacity planning, and patching Provide support to business/operations teams for both projects and day-to-day operations Develop and implement efficient operations management processes, including customer service support, availability and performance monitoring, and security for all systems and infrastructure Reference and implement ITIL or similar frameworks for incident, problem, and change management Ensure compliance with data privacy, security policies, and relevant regulations in all help desk operations Carefully plan and execute change controls to avoid customer impact while meeting agreed-upon Service Level Agreements (SLAs) Liaise with other departments to resolve cross-functional issues and improve IT support strategies Stay current with emerging technologies (e.g., cloud platforms, automation, AI in IT support) Evaluate and implement automation and AI in ticketing and support workflows Oversee third-party vendors or managed service providers, if applicable Promote ongoing training, upskilling, and career advancement opportunities for team members Participate in disaster recovery and business continuity planning and execution Regularly review and adapt service catalog and SLAs Demonstrated security awareness and compliance with cybersecurity best practices What You ll Need Bachelor's Degree in a technical field or equivalent experience, certifications, or extensive technical training Hands-on knowledge of Microsoft Technologies (M365, Azure, Active Directory) Experience with IT Help Desk ticketing solutions Excellent planning, organizational, documentation, communication (written and verbal), and presentation skills (Visio, PowerPoint, Project, Planner) Strong analytical, critical thinking, and problem-solving skills; attention to detail Highly motivated, resourceful, and capable of inspiring and mentoring others Ability to work independently and provide guidance to the team Strong communication skills (English written and verbal) Working knowledge of enterprise network, WAN, and VPN management and troubleshooting Ability to maintain confidentiality and prioritize workload in a fast-paced environment Ability to communicate, interact, and work effectively with a diverse, geographically dispersed team 3 5+ years of direct, hands-on experience supporting help desk/desktop organizations, including systems, networking, and virtual environments Familiarity with HP and Apple hardware technologies, Windows and mac OS, and desktop/laptop/server hardware Experience with project management methodologies (Agile, PMP, etc.) Who We Are Elemica is a leading provider of Digital Supply Chain Management solutions and the premier multi-enterprise collaboration network for global process manufacturing industries. Its portfolio of SaaS-based, network-powered digitization and visibility solutions automate critical information flows, enable multi-channel data strategies, and improve end-to-end supply chain performance. Elemica solutions connect many of the world s largest manufacturers to their direct material suppliers, logistics service providers and end customers, helping them realize the promise of, and return on, their investments in supply chain digitization. Today, global leaders including Arkema, BASF, Continental, Dow, Goodyear, Michelin, and Shell use Elemica, driving over $1 trillion in commerce annually. It is the responsibility of all Elemica employees to ensure the security, availability, processing integrity, confidentiality, and privacy of Elemica systems and data and the data of our customers. Using best practices in these areas, all Elemica employees will observe a security first approach to their daily responsibilities. All employees are accountable for securing their work devices, work areas, and communications in the execution of their daily duties.

Full-time Description The IT Service Desk Manager is responsible for leading and managing the day-to-day operations of the IT Service Desk to ensure timely, high-quality technical support for associates across the organization. This role oversees the Service Desk team, defines support processes, and ensures service level agreements (SLAs) are met. The Service Desk Manager serves as the primary escalation point for complex technical issues, drives continuous improvement initiatives, and ensures customer satisfaction through effective communication and problem resolution. Essential Duties and Responsibilities: Supervise, coach, and develop Service Desk staff to ensure high performance, professional growth, and effective service delivery. Manage day-to-day Service Desk operations, ensuring adherence to SLAs and KPIs. Establish, maintain, and enforce incident management, request fulfillment, and escalation procedures. Monitoring queues and conducting quality control to improve procedures. Evaluate documented resolutions and analyze trends to prevent future problems. Point of contact for escalated tickets. Ensure timely and effective resolution of incidents, minimizing business disruption. Develop and implement best practices, standard operating procedures, and knowledge base articles to improve efficiency and consistency. Oversee the use and optimization of IT service management (ITSM) tools and ticketing systems. Research, evaluate, and deploy new desktop technology solutions, ensuring consistency with overall technology standards, strategy, and operational requirements. Communicate effectively with staff and end users to set expectations, provide updates, and ensure transparency. Partner with other IT leaders and business stakeholders to align support services with organizational goals. Able to work outside regular business hours approximately 2-3 times per month. Other duties as assigned. Requirements Knowledge, Skills, and Abilities: Technical Skills Required: Demonstrated hands-on expertise with desktop productivity and collaboration tools, including Office 365 (Outlook, Word, Excel, SharePoint, OneDrive) and Zoom Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL) Familiarity with incident, problem, change, and request management processes. Windows OS administration and troubleshooting Knowledge of IT infrastructure, networks, operating systems, and end-user technologies Analytical and problem-solving skills, with the ability to identify root causes and implement solutions Mobile device support (iOS) Active Directory and Azure AD Experience supporting hybrid and remote users HappyFox Experience preferred Wireless Technology Data security - backup and recovery Soft Skills Required: Proven ability to build, mentor, and inspire high-performing teams in a dynamic IT environment Ability to think strategically while also managing day-to-day operations Willingness and ability to play multiple roles and adapt quickly Open and collaborative team communication Strong customer service skills Ability to adapt to changing technologies, business needs, and organizational priorities Ability to maintain confidentiality and handle sensitive information with discretion Ability to manage multiple priorities and meet deadlines Strong verbal and written skills Experience working with 3rd party vendors and service providers Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; equivalent work experience will be considered. 3-5 years of Service Desk/Help Desk experience in Information Technology; prior experience in a Leadership role is strongly preferred. Additional Comments: The position is based out of our corporate office in Wayne, PA, where we have a hybrid work schedule (Tuesdays, Wednesdays, Thursdays in office with Mondays and Fridays remote); typical hours are 8:00a - 5:00p M-F Travel: Occasional local travel, with the possibility of infrequent air travel Physical: Must be able to lift and carry equipment weighing up to 25 lbs. Accommodations will be made for those with physical disabilities AD is proud to be an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. At AD, we support a collaborative and inclusive environment. We value open participation from individuals with different ideas, experiences, and perspectives which we believe make AD a better place to work.

Full-time Description The IT Operations Manager is responsible for the managed services team, data center technical support, service desk and project functions delivered by the services team. The position requires skills in network management, vendor management, team, and project management, and understanding of business objectives and needs. Summary/Objective The IT Operations Manager supervises the daily activities of the Service Desk Team that supports the Cloud and Infrastructure division within Weidenhammer. These team members are the first line of support for all Cloud and Infrastructure clients. This role is responsible for managing a team of resources who provide first and second level support for inbound support cases. In addition, this role supervises all case queue activity across the division and works with team members and their respective managers to ensure all cases are completed within Cloud and Infrastructure's Service Level Objectives and in accordance with our client experience expectations. Essential Functions Shall be responsible for ensuring the efficient and consistent operation of all operations related activities in a Managed Service Provider capacity Ensure successful achievement of all requirements of standard IT operations and support activities and duties Identify and apply appropriate management frameworks to various components of operations and service delivery Integrate all operational activities, labor resources, and tools into one cohesive service delivery environment Ensure standard processes are developed when needed and always followed. Existing processes are established for change and configuration control and management, security patches, and system builds; review and update these when the need is identified. Project oversight for services projects sourcing from the managed services team Manage support staff across data center footprint and is directly responsible for the 24 X 7 monitoring and operations of client managed environments, support of critical applications and providing leadership during major system outages Initiate and foster business partnerships with clients, vendors, engineering teams Supervise team activities and daily, weekly, monthly routines to ensure Level 1 and Level 2 service levels are maintained Resource management including reviews and performance plans As required and determined by workload assist in hiring and maintaining appropriate staffing levels to meet the objectives of the department Maintain technical acumen around core solutions and services and ensure that we promote the education, training, and where necessary, certifications of team members Assist in establishing policies and procedures that align with the organization's overall goals and objectives. Ensure the implementation of standards of performance and make policy changes as needed Ensure change management procedures are adhered to and advertised to the team Participate in regulatory audits and client responses; preparation and involvement in exercises, i.e., SOC-1, SOC-2, etc. Assist in monitoring and management of performance metrics to client accounts, timely reporting, involvement in status reviews as necessary, case reporting metrics, etc. Work with team to consistently strive for improvement in performance of support and administrative activities Assist with the technical design relative to core infrastructure upgrades, expansion, and technology shifts Assist in sales development opportunities Assist with new partner relationship opportunities Management representative to clients on a day-to-day basis Contribute to the department objectives for revenue attainment and profitability. Requirements Competencies · Demonstrated, knowledge of PC's, operating systems, applications, networks, and hardware concepts · In-depth knowledge of general business function(s) and business operations · Proficient with wide range of technologies (Microsoft, VMWare, Network Fundamentals, etc.) to effectively lead a technical team · Customer focused · Understanding of IT processes and procedures concepts · Excellent troubleshooting capabilities · Strong analytical and problem-solving ability to effectively prioritize and execute tasks · Strong written and oral communication skills are required · Highly self-motivated and directed with keen attention to details · Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner · Ability to plan and to meet short turnaround deadlines · Strong Thought Leadership and Project Management and Awareness Skills Supervisory Responsibility Team Members include Service Desk Analysts I, Service Desk Analysts II, Lead Service Desk Analysts, System Administrators, System Engineers, and other related Network and Systems technologists and consultants. Required Education and Experience · Bachelor's or master's degree in technical or business disciplines, or related experience · Minimum of 6 years related IT and Leadership experience

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military RequiredPreferredJob Industries Government & Military

We are looking for an IT Support contractor to provide on-site IT support to business users for our Continuing Care Retirement Community client located in Lititz, PA. This role serves as initial point of contact and provides day to day technical support to end users. Primary Responsibilities Install, configure and troubleshoot computer hardware and software Assist with system access, account setup and change requests Monitor helpdesk ticketing system queue and act as primary point of contact Coordinate break/fix work with company MSP including deliveries and installs Manage IT projects as needed and assist with departmental projects Requirements Excellent problem solving and troubleshooting skills Detail-oriented approach to tasks Customer service-oriented attitude Qualifications A+/Net+/Microsoft certifications strongly preferred Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting Strong reading, writing and verbal communications skills 3+ years IT experience including supporting a Microsoft Windows environment Experience with Microsoft 365 including SharePoint and Teams Capable of working independently as well as part of a team Flexible, quick learner who is resourceful, perseveres and understands the value of documentation The ability to communicate and work with all levels of staff who possess varying degrees of technical skills Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed Flexibility to work on-site in Lititz, PA for approximately 20 hours a week Job Type: Contractor Rate: $30-40/hour

Job DescriptionSalary: If you need assistance with the application process, please notify IB Abels Human Resources Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. About Us IB Abels 110-year history is a testament to its adaptability, forward-thinking leadership, commitment to safety, and stellar service and project delivery process. Our core values Responsible, Integrity, Results-Oriented, Ownership, and Professionalshape everything that we do at all levels of the company and are purposefully incorporated into all company communications, meetings, and strategic planning. Our use of the EOS model (Entrepreneurial Operating System) also provides structure and clarity among all levels of the company to maintain focus on our shared goals. IB Abel (IBA) is committed to providing ample learning and career development opportunities to its team members via our Associate's Program in Project Management, Estimating, and Accounting and our growing Learning Management System. The Opportunity We are seeking an experienced Project Manager who is responsible for overseeing electric utility construction projects from start to finish, focusing on planning, scheduling, budgeting, and quality control to ensure projects are completed safely, on time, within budget, and to client specifications. This role is ideal for individuals with a strong project management experience who wants to join a dedicated, fast-moving team and who is thorough, precise, and is a true team player. Key Responsibilities Safety, Quality & Project Management - Review RFP, proposal, estimate, schedule, and all contract documents to become familiar with project requirements and obligations under the contract; arrange meetings to discuss and finalize outage schedule, permits and job layout with the appropriate operations group; oversight of material deliverys, tracking, and overall communication to the customer; ensure the project crew has all required vehicles, equipment, and tooling on-site in time for the start of the project; and assist in the development of project safety plans, review with the S&Q department and submit to customer prior to project start. Customer Relations - Service the client in a timely and respectful manner; meeting or exceeding their expectations; work with owners, engineers and/or subcontractors to promptly resolve project problems; manage day-to-day customer interaction; and schedule and attend final project walk down with the customer; ensure completion of punch list tasks. Internal/External Communication - Ensure complete and thorough pre-construction planning and distribution of all documents in accordance with the pre-construction process and the customers expectations; conduct the Pre-construction meeting and attend ongoing project progress meetings; visit the project site at least weekly during the projects work shifts to review problems, monitor progress, ensure compliance with contract documents, specifications, perform safety audits and quality of work performed; coordinate with Customers, Engineers, Vendors, Subcontractors, Foreman, and Accounting to facilitate timely and profitable completion of quality projects; and assist the Estimating department with estimating of new projects. Financial Management - Submit weekly reports detailing projected revenues, costs and gross profit at project completion; \meet with Accounting monthly to review detailed projected cost at completion, revenue projection, and projected job completion gross profit; document field directives that change or alter the original scope of work; prepare change order requests for the clients approval; confirm all change orders in writing with the customer and submit change order information in a timely manner to the Accounting group; and track and approve costs charged to projects. Reconcile charges to projects against purchase orders, and subcontracts. Who Were Looking For An acceptable combination of education and/or work experience within the contractor industry (Electric Utility preferred) with Project Management Certification desired. Minimum of 5 years experience in Project Management. Proficient in MS Office applications with strong skills in Excel, Word, and MS Project. Local to Pennsylvania (preferable) but with regular travel to other offices, customer facilities, jobsites and yard locations for offsite meetings (flexibility to work from home when appropriate). A can-do attitude, strong work ethic, and ability to collaborate effectively with various teams. Why Choose IBA Culture of Growth: Many of our leaders started in entry-level field roles and advanced within the company. Flexibility & Autonomy: We empower our team to succeed without micromanagement. Competitive Compensation & Benefits: Includes competitive salary, vehicle allowance program, 401(k) with company matching, tuition reimbursement, and comprehensive benefits package including medical, dental, and vision. Stability & Variety: Work for multi-generational family-oriented business on diverse, fast-paced projects without the stress of a large corporate structure. Incentives: Performance-based bonuses/incentives and a progressive PTO programs that grows with your tenure! Collaboration: A team environment where we work together to solve challenges and celebrate wins. Step Into a Career That Powers the Future! IB Abel is an equal opportunity employer, all qualified applicants are encouraged to apply.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Supportive of all desktop systems, peripheral equipment (printers, IP Phones, Scanners, etc.) and productivity applications (MS Products and client software) to insure reliable, secure operation. Assist in support of all server applications, network maintenance, point of sale system, Oracle, and Micros Systems. This role will pay an hourly rate of $35.00 to $40.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until November 14, 2025. Responsibilities Troubleshoot and coordinate installation and changes to Server applications, network devices, desktop applications and client software Administration and repair of critical systems Prepare and install system images and profiles, server builds, configuration Provide connectivity to users in the meeting rooms for special events, as required Timely completion of projects assigned by manager Diagnose and correct system problems; including user errors, configuration errors, and bugs Evaluate and configure new hardware/software systems Assist end-users with all system related queries Diagnose and repair hardware; including printers, computers, terminals, and other devices Qualifications Information Technology operations experience is preferred. Knowledge of SAP scheduling and batch processing is preferred. Oracle, MICROS, POS experience is preferred. System backup experience is preferred. Advanced computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Excellent communication and computer skills are needed, including knowledge of MS Office products. Leadership skills are preferred. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Penn Highlands Healthcare has been awarded on the Forbes list of Best-in-State Employers 2022. This prestigious award is presented by Forbes and Statistica Inc., the world leading statistics portal and industry ranking provider. AS SYSTEM MANAGER, CENTRAL BUSINESS OFFICE SENIOR LIVING, you will be responsible for: * Sort and process incoming mail * Update computer/billing system with all Payer changes/maintain payer trees and census * Maintain MA patient liability information in PCC/Matrixcare * Update all binders of; daily census, Cut Notices, MA162's, Insurance verifications & AR reports * Notifying Charge Master staff of all Issues/Corrections of Charges in system * Communicate with all teams any SNF Updates, Issues, Policy & Procedure changes * Tracking/documenting residents receiving Part B Therapy * Insure all payments (credit card/cash/checks) along with statement documentation/receipt are submitted to appropriate area for deposit & posting payments & adjustments in a timely manner. * Work with finance to ensure cash posted matched cash deposited each month * Field questions from calls/on site visit by residents/family/POA, relative to statements and/or bills….coordinate with MCA for insurance billing related questions. * Gather appropriate information needed for Payer & State audits - coordinate with Clinical & Finance teams * Gather appropriate information for Medicare Bad Debt reporting - coordinate with Finance * Maintain CHC (MA) Resident List(s)/census & submit to appropriate payer at the appropriate designated time frame by the individual payer * Submit quarterly credit balance reports to CMS * Resident Trust Fund - tracking and reporting, coordinating with facilities * Post ancillary charges * Month-end close process in PCC and Matrixcare for SNFs, PCs, IL * System updates in PCC and Matrixcare - charge increases, reimbursement changes, adding/maintaining payers, etc. * Monitor AR Aging report Other information: QUALIFICATIONS: Bachelor's Degree, with a minimum of 5 years of progressive experience in Billing, Financial Services and/or Business Office Management, Required WHAT WE OFFER: * Competitive Compensation * Shift Differentials * Tuition Reimbursement * Professional Development * Supportive and Experienced Peers BENEFITS: * Medical, Dental, and Vision offered after completion of introductory period * Paid Time Off * 403(b) retirement plan with company match * Company Paid Short & Long Term disability coverage * Company Paid and Voluntary Life Insurance * Flex Spending Account * Employee Assistance Program (EAP) * Health & Wellness Programs

The Director, Medical Information & Content Approval, Vaccines plays a critical role in managing a team that ensures the US and global promotional and non-promotional content meets the highest standards of quality, scientific accuracy, balance, and compliance that meets the scientific needs of customers to help inform clinical care and formulary access decisions. This includes ensuring the adherence to internal GSK standards and applicable external regulations, including an understanding of the ABPI code of practice. This role supports the Sr. MI &CA Director to develop and execute the Medical Information and Content Approval strategy, including innovative digital MI solutions. The Director serves as an influential partner to Medical Affairs, Commercial and other key business stakeholders. Key Responsibilities: Leadership: Lead and oversee the Global Medical Information and Content Approval Team for the Vaccines therapeutic area (TA), who are sought out as subject matter experts for their products within the broader medical organization. Contribute to the development and execution of the Global Medical Information and Content Approval strategic priorities, including digital solutions, to ensure internal/external stakeholder information needs are optimally met. Leading and managing team members to ensure performance objectives are met, providing mentorship and coaching team to support development and resolve challenges. Mentor and develop team members, ensuring they have adequate training and tools, and facilitate their professional development through differentiated development plans. Act as a delegate of the Senior Director, Medical Information and Content Approval at Leadership team meetings and other relevant meetings requiring TA specific leadership attendance, as required. MI and Content Approval: Accountable for MI launch readiness plans including planning and maintaining a robust, high quality and up to date MI database incorporating medical insights to help inform clinical decision making by HCPs Maintain a robust understanding of, and stay up to date with changes to, the ABPI Code of Practice and other regulatory guidelines to assist team members and escalate, when appropriate. Ensures team members complete thorough and timely review of promotional and non-promotional US and global materials, ensuring content is scientifically accurate, meets the scientific rigor (i.e., levels of evidence); is fair-balanced and meets the compliance requirements/standards. Accountable for ensuring MI requirements of the payer strategy for the U.S are met. Partner with GMI Contact Centre (MI CC) Director/s to ensure the MI CC staff are well trained on new products or new scientific data in a timely manner. Work alongside various business partners and leaders (e.g., Legal, Medical, Clinical, Regulatory, Commercial) to align, validate, and identify solutions to ensure content is of the highest quality and relevant to the audience. Support GMI&CA team activities (e.g. MI content creation, medical review and approval), when required and in onboarding new team members. Cross-functional Collaboration: Strategically partner with key global TA and US medical stakeholders to maintain a good understanding of the medical strategy of high-priority assets of the TA and ensure MI meets the needs of HCPs worldwide. Ensure effective scientific exchange with external customers, driving excellence in MI activities at important US and Global Congresses, leveraging innovative digital solutions. Represent Medical Information and Content Approval on cross functional or medical leadership meetings/forums of the TA area of responsibility. Work alongside various business partners and leaders (e.g., Legal, Medical, Clinical, Regulatory, Commercial) to align, validate, and identify solutions to ensure content is of the highest quality and relevant to the audience. Why You? Basic Qualifications: We are looking for professionals with these required skills to achieve our goals: PharmD, MD, PhD, or equivalent. 6+ years of experience in the pharmaceutical industry. 4+ years of experience in medical writing and/or promotional review and approval. 4+ years of experience in customer-focused, problem-solving, and conflict resolution roles. Experience in people leadership, management and development Experience working in a highly dynamic, changing, and matrixed environment. Preferred Qualifications: If you have the following characteristics, it would be a plus: Experience communicating and translating evidence and customer insights to/with matrix team partners; proven ability to develop innovative, customer-focused medical solutions and resources Experience of working at both global and local country level Experience in Vaccines Experience influencing internal and external stakeholders on priorities and needs to fill scientific data gaps or needs of external customers Strong understanding of international Codes of Practice FDA, IFPMA, EFIPIA, IPHA, ABPI, etc. Experience in reviewing and approving promotional and non-promotional content Ability to develop and maintain strong trusted relationships with internal stakeholders. Demonstrated customer-focus, problem-solving abilities, and strong conflict resolution skills. Strong clinical literature evaluation skills Strong communication skills Please visit GSK US Benefits Summary to learn more about the comprehensive benefits program GSK offers US employees. Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK Service Centre at ************** (US Toll Free) or *************** (outside US). GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit the Centers for Medicare and Medicaid Services (CMS) website at *********************************

Major Areas of Focus The National Network Manager oversees and manages our nationwide network of subcontractors. This pivotal role involves ensuring that services sold by our company are delivered effectively and efficiently by our network to our corporate client partners. The National Network Manager will build, maintain, and enhance relationships with subcontractors, oversee service quality, compliance, and performance, and align network capabilities with client requirements. This role reports to the FCN Director of Operations. Essential duties and responsibilities include the following. Other duties may also be assigned. Develop and manage relationships with subcontractors across the nation to ensure the delivery of high-quality services. Oversee and coordinate the operational aspects of the subcontractor network, ensuring compliance with contractual obligations and service level agreements (SLAs). Conduct regular performance reviews and audits of subcontractor activities to ensure adherence to company standards and client expectations. Act as the primary point of contact for subcontractors, addressing and resolving any issues or disputes that arise. Collaborate with sales and client service teams to align subcontractor capabilities with current and future client needs. Manage Requests for Proposals (RFPs), write and deliver estimates to clients, and ensure timely and accurate submission of proposals. Oversee and manage quality control initiatives across all subcontractor operations to ensure consistency and client satisfaction. Develop and implement strategies for expanding and optimizing the subcontractor network. Ensure all subcontractors comply with relevant laws, regulations, and company policies. Facilitate training and development initiatives for subcontractors to enhance service delivery and compliance. Manage subcontractor contracts, negotiations, and renewals. Analyze network performance data to identify trends, opportunities for improvement, and risk mitigation strategies. Skills & Qualifications Proven experience as a Network Manager, Vendor Manager, or similar role in a service-oriented industry. Strong understanding of subcontractor management and service delivery processes. Ability to write, analyze, and deliver accurate cost estimates and proposals. Proficiency in the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, and Teams) is required. Excellent communication, negotiation, and relationship-building skills. Ability to manage multiple projects and priorities in a fast-paced environment. Strong analytical and problem-solving skills. Proficient in data analysis and performance metrics. Bachelor's degree in Business Administration, Operations Management, or a related field. Experience in contract management and compliance oversight. Language Skills While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information, and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work. Proficiency in English is required, and the ability to speak fluent Spanish is highly beneficial. Physical Demands The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Long working hours are required for emergency response or winter weather storm management operations. Work Environment While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate. Travel & Development Travel throughout the market served by the Allentown Service Center from time to time for purposes of training; the employee may be required to travel to other offices or training centers operated by East Coast Facilities, Inc. Security The employee may not use illicit drugs during their employment with ECF. ECF operates in several high-security environments that require individuals who can pass security background checks. The employee must pass security background checks that meet our underwriting standards. The employee must have a valid driver's license and driving record that meets our underwriting standards. We reserve the right to reject an applicant or terminate an employee whose criminal or driving record fails to meet our underwriting criteria. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties, and skills employees require in this job family series. Other duties may be assigned as needed.

CURRENT OPENING: * Full-time (EXEMPT) * On-site/Hybrid * Participation in after-hours or on-call support rotation The Network and Infrastructure Administrator is responsible for supporting and enhancing the organization's technology backbone. This role ensures the reliability, security, and scalability of network and core systems infrastructure, including switching, routing, wireless, firewalls, servers, gateways, and virtual environments. This position will be performed in accordance with TANDEM LIVING Core Values, Mission Statement, and regulations. QUALIFICATIONS: * Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience. * Three to five (3-5) years of experience supporting enterprise IT infrastructure, including network and server environments. * Strong knowledge of Cisco networking, VLANs, routing, switching, and wireless systems. * Experience with VMware, Active Directory, DNS, DHCP, and other core IT services. RESPONSIBILITIES INCLUDE: * Maintain and optimize enterprise network infrastructure, including switches, routers, wireless systems, and firewalls. * Manage and support Cisco-based infrastructure, including routing, switching, Cisco Firewalls (SSA), and Meraki wireless networks. * Administer and maintain virtualized environments, including VMware and VMware Horizon deployments. * Monitor network performance, uptime, and capacity while ensuring security best practices and redundancy. * Collaborate with IT leadership to plan and execute infrastructure upgrades, migrations, and integrations. BENEFITS: At TANDEM LIVING we value the wellbeing of our team members and offer competitive wages and a comprehensive benefit package! Benefits may include: * Medical, Dental, and Vision Insurance * 401(k) Retirement Plan with company match * Tuition Reimbursement, Scholarship, and Advancement Programs * Paid Time Off * Company-paid Life Insurance * Access to our Wellness Center and Pool at no charge * $500 Unlimited Employee Referral Bonus!

Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements (not all inclusive): Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup) Monitor Network Status and Resolve Issues Server Management, Upgrade and Expansion Server Security Management and Support of Network Software (Upgrades, Patches) Management and Support for LAN interfaces to local county data processing networks Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls) Management and Support of Cisco Call Managers and IVR Platform Management and Support of Content Delivery Network End User and Desktop Support (Help Desk Level 1-3) Manage User Accounts Network Implementation, Installation, Relocation (Including Remote Sites) Desktop/PC/Workstation Support Email/Exchange Support (4000 mailboxes) Management of Citrix Connectivity Print Support and Management Security/VPN/Firewall Asset Tracking Project Management Knowledge Transfer Possible Positions: 1. Local Team Lead: Minimum of (5) years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher). Information Technology Infrastructure Library (ITIL) v3 certification (Foundation level or higher). 2. Server Support Personnel: Minimum of (5) years of experience installing, configuring and troubleshooting Windows platform server. At least one (1) of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012. 3. LAN/WAN Support Personnel: Minimum of five (5) years of hands-on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three (3) years of hands-on experience in web based ACNS version 5.1 or higher. Content Engines, Content Delivery Manager and Content Router. Experience utilizing CISCO monitoring tools and products · CCENT (Cisco Certified Entry Networking Technician) Certification, or Higher. Across the LAN/WAN support team, the following certifications must be held by any one (1) or combination of staff members of the LAN/WAN Support team: CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security (+) Accreditation. 4. Internet, Email and Firewall Support Personnel: Minimum of five (5) years of experience in implementing router-to-router VPN encryption and Internet security solutions including PIX. Minimum of five (5) years of experience in configuring and tuning web servers for large, diverse groups of users. This minimum experience requirement must be met within a seven (7) year period immediately preceding the RFP release date. Minimum of five (5) years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing “thin client” technology is preferred. CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification. 5. Help desk and desktop support staff: Minimum of three (3) years of experience in workstation and desktop configuration, and setup and basic LAN implementations. Must have current experience with MS Windows 7 and develop knowledge of future MS Windows releases (e.g. Windows 10). Hands-on experience in using automated service desk tools (experience in using ServiceNow is preferred). Job Application Instructions: To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED. Compensation: Compensation will be commensurate with experience.

* Hiring in 2026* This position will work as at a technician level, under close supervision to support the IT Bureau in day-to-day operations of the bureau. The fundamental reason the position exists is to support City server-based applications, networks, telecommunication systems, and equipment by troubleshooting and maintaining IT systems. This position reports to the Chief Data and Technology Officer. This job does not require any significant programming skill. However, the employee is expected to have significant skill in diagnosing and debugging PC. * Follows safe practices in the performance of duties. * Respond to staff requests for help through a web-based ticketing-system * Supports all technology systems of the City of Lancaster and its departments including but not limited to hardware, software, local and web-based applications, audio/visual equipment. * Assists staff with hardware and software challenges. * Assists staff with new hardware and software through the use or development of training and training materials. * Troubleshoots hardware and software issues. Attempts to replicate reported technical problems and look for solutions. * Upgrades systems to enable compatible software. * Monitors overall network performance; recommend changes or upgrades, as needed. * Maintains and continually updates knowledge of security protocols, IT systems, networking infrastructures, and database systems. * Documents and executes proper Cyber Security requirements. * Performs system administration duties-including but not limited to addition or change of user profiles, passwords, menus, and libraries; analyze system utilization; system monitoring and general housekeeping (shared responsibilities). * Performs other duties: Security System and PC changes, manage Windows images for PC's, PC support, printer support. * Maintains working components through repair or replacement. * Manages IT systems and has access to confidential employee and City information. Education, Training and Experience * Network/Infrastructure and Telecommunications: * Must have a minimum of Associate's Degree in Computer Science or a related field from an accredited college or university or * Three (3) years of progressively responsible experience in personal computers maintenance, wide area networks analysis and maintenance, telecommunications support (with at least one year experience in VoIP systems), and customer training/assistance. * Both are preferred. Licenses and Certificates * Possession of a valid Pennsylvania State Driver's License is required. Environmental Conditions * Indoors, Environmentally Controlled. Safety Equipment Used or Needed * None Comments * This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities. * Knowledge of safe practices in an office environment * Knowledge of software installation * Knowledge of telecommunications * Knowledge of standard operating systems including Windows, OSX, and Linux * Knowledge of Active Directory and Microsoft Azure * Knowledge of web-based applications * Must have sound analytical thinking skills and attention to detail * Ability to write and follow documentation and procedures * Ability to solve and understand computer and software problems when they occur * Ability to select different types of hardware for complicated systems that may need special hardware * Ability to establish and maintain effective working relationships with other administrative officials and the general public * Ability to prioritize work, to be flexible, and to work well under pressure * Proven ability to read, write, speak and comprehend English is required * Proven ability to work as part of a team and to collaborate successfully with others is required * Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required. * Proven ability to remain confidential when exposed to sensitive and personal information. * Ability to explain technical problems in layman's terms. * Commitment to Core Values (Quality, Teamwork, Integrity, Respect)

One of our educational clients is looking for a computer technician to join their team. This person is required to be onsite in Schnecksville PA 5 days a week and will be onsite in various schools they support as needed. This person will be setting up and working on maintenance on chrome books and providing support for iPad devices. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 5+ years of experience in a an IT Support Role - Hands on troubleshooting experience - Excellent communication

NOW HIRING: IT Support Technician I Monday - Friday 8:00AM-4:30PM - On-site in Douglassville PA Ready to kickstart your IT career? American Crane & Equipment Corporation (ACECO) is looking for a motivated IT Support Technician I to join our high-performing Information Technology team. In this role, you will serve as the first point of contact for technical assistance, helping internal users resolve basic hardware, software, and network issues while supporting system setups, configurations, and maintenance. This is a great opportunity for someone eager to learn and grow. Job Title : IT Support Technician I Department : Information Technology Location : 531 Old Swede Road - Douglassville, PA 19518 Schedule : Monday - Friday | 8:00AM-4:30PM | Full-time hours on-site Why Join American Crane? Hands-On Experience - Gain real-world IT skills while working alongside seasoned professionals in a collaborative environment. Values-Driven Environment - We're committed to a “people-first” culture that celebrates teamwork, wellness, safety, and integrity. Collaborative Impact - Partner with teams across the organization to ensure technology runs smoothly and securely. What You'll Do Provide first-level technical support to internal users via phone, email, and ticketing system Diagnose and resolve basic hardware, software, and network issues Assist with setup, configuration, and deployment of workstations, laptops, and peripherals Support end-users with Microsoft 365, Windows, and other company-approved applications Document troubleshooting steps and solutions in the ticketing system Escalate complex issues to higher-level IT staff when necessary Maintain inventory of IT equipment and assist in asset tracking Perform routine maintenance and updates on systems and equipment What We're Looking For Education & Skills High school diploma or equivalent required; coursework in Computer Science, IT, or related field preferred Basic knowledge of Windows operating systems, Microsoft 365, and common business applications Understanding of computer hardware, networking fundamentals, and troubleshooting techniques Strong communication and interpersonal skills with a customer-focused attitude. Ability to prioritize tasks and manage time effectively Preferred Experience and Certifications Previous IT support, helpdesk, or related experience (including internships, school projects, or volunteer work) Familiarity with ticketing systems CompTIA A+, Network+, or other relevant certifications Key Attributes Self-motivated and eager to learn. Strong problem-solving mindset. Organized, dependable, and adaptable. Committed to ACECO's core values and culture. Work Environment This role is fully on-site in Douglassville, PA, with occasional local travel to ACECO facilities and work on the manufacturing shop floor while following safety standards. What's In It For You? Competitive hourly rate based on experience, skills, education, market data, etc Comprehensive medical, vision, dental, and life insurance Wellness plan Tuition reimbursement Generous paid time off 401K retirement plan Holidays - paid time off Overtime opportunities & more! When you join American Crane & Equipment Corporation, you're not just getting a job - you're becoming part of a HIGH-PERFORMING TEAM. We believe in supporting our team members, fostering growth, and providing opportunities for advancement. READY TO APPLY? Submit your application online at Recruitment (adp.com). For more information, contact us at *************************. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. How to Apply: Submit your application online at Recruitment (adp.com). For more information, contact us at *************************. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment. The pay for this position is dependent on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services to our benefits-eligible employees including medical, dental, vision, flexible spending and health savings accounts. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.

Job Description Title: Telecommunications & IT Procurement Analyst Through NRI Resource Management Services (RMS), we offer custom talent solutions to help our clients meet their evolving technology and business needs. We help effectively match the right technology professional to their organization, recruiting for contract, contract-to-hire, and direct roles. Our client in (area/region) has an immediate need for a (job title). Please note that this is a (contract/contract to hire/direct hire) opportunity with our client and NOT with NRI. Job Purpose/Summary The Telecommunications and IT Procurement Analyst is responsible for overseeing and optimizing all telecommunications services within the organization-such as landline, mobile, and internet-across different locations. This role includes analyzing telecom usage, auditing vendor bills, finding ways to reduce costs, and implementing process improvements, especially through automation where possible. Additionally, the analyst assists with IT procurement by coordinating with vendors and tracking the lifecycle of IT assets. Their duties also cover sourcing, negotiating, purchasing, and managing the full lifecycle of both telecommunications and IT products and services. By performing these tasks, the analyst helps the organization achieve savings, maintain contract compliance, and ensure vendors deliver top performance-all while supporting IT infrastructure and meeting business needs. Primary Duties and Responsibilities · Review and validate monthly invoices from telecom and internet service providers, investigating discrepancies and ensuring prompt resolution. · Identify, evaluate, and manage suppliers of IT and telecommunications products and services. · Negotiate contracts and pricing with vendors to achieve cost efficiency and secure favorable terms. · Oversee purchasing activities for IT hardware, software, cloud services, and telecom plans, ensuring alignment with organizational needs. · Monitor and assess vendor performance, ensuring service quality and contract compliance. · Manage renewals of licenses, maintenance agreements, and support contracts in a timely manner. · Maintain a comprehensive repository of IT and telecom contracts and administer compliance with terms and conditions. · Collaborate with legal, finance, and IT departments during contract reviews and renewals. · Analyze spending data to identify savings opportunities and optimize usage across IT and telecom services. · Forecast and track IT and telecom budgets and expenditures, reporting on key performance indicators, vendor performance, and cost variances. · Conduct total cost of ownership and ROI analyses for major acquisitions. · Support IT asset management by coordinating procurement, deployment, and disposal of equipment and services. · Monitor the lifecycle of telecom devices, software licenses, and hardware assets, ensuring accurate tracking and renewals. · Serve as the point of contact for procurement-related telecom and IT issues. · Evaluate current service plans, research vendor offerings, and recommend alternatives to maximize value and minimize expenses. · Assist in procuring IT equipment, software, and services in accordance with budget and project requirements. · Track IT hardware and software assets, warranties, and renewals, supporting compliance and documentation efforts. · Provide onsite support to client sites as needed. · Perform other duties as assigned by management. Experience & Qualifications 3+ years of experience in IT or telecom procurement, sourcing, or vendor management. Experience with procurement or IT asset management tools. Education/Certification Bachelor's Degree, preferably in Information Technology, Finance, Business Administration or related field; equivalent level of education, training and experience may be considered. Skills & Competencies Understanding of IT and telecommunications technologies, services, and terminology. Strong analytical skills with attention to detail. Proficiency in Excel and other data analysis/reporting tools. Strong vendor negotiation or contract review skills. Analytical thinking and problem-solving Financial acumen and cost-awareness Attention to detail and accuracy Strong communication and vendor management skills A high standard in work quality and ability to follow through is a must Ability to multitask, prioritize, and manage time efficiently and to meet deadlines Ability to function well in a fast-paced environment Exceptional interpersonal skills; a team player with proven ability to work across functional areas. Work Schedule · Core working hours Monday - Friday 8:00 a.m. to 4:30 p.m.

NOW HIRING: IT Support Technician I Monday - Friday 8:00AM-4:30PM - On-site in Douglassville PA Ready to kickstart your IT career? American Crane & Equipment Corporation (ACECO) is looking for a motivated IT Support Technician I to join our high-performing Information Technology team. In this role, you will serve as the first point of contact for technical assistance, helping internal users resolve basic hardware, software, and network issues while supporting system setups, configurations, and maintenance. This is a great opportunity for someone eager to learn and grow. Job Title : IT Support Technician I Department : Information Technology Location : 531 Old Swede Road - Douglassville, PA 19518 Schedule : Monday - Friday | 8:00AM-4:30PM | Full-time hours on-site Why Join American Crane? Hands-On Experience - Gain real-world IT skills while working alongside seasoned professionals in a collaborative environment. Values-Driven Environment - We're committed to a “people-first” culture that celebrates teamwork, wellness, safety, and integrity. Collaborative Impact - Partner with teams across the organization to ensure technology runs smoothly and securely. What You'll Do Provide first-level technical support to internal users via phone, email, and ticketing system Diagnose and resolve basic hardware, software, and network issues Assist with setup, configuration, and deployment of workstations, laptops, and peripherals Support end-users with Microsoft 365, Windows, and other company-approved applications Document troubleshooting steps and solutions in the ticketing system Escalate complex issues to higher-level IT staff when necessary Maintain inventory of IT equipment and assist in asset tracking Perform routine maintenance and updates on systems and equipment What We're Looking For Education & Skills High school diploma or equivalent required; coursework in Computer Science, IT, or related field preferred Basic knowledge of Windows operating systems, Microsoft 365, and common business applications Understanding of computer hardware, networking fundamentals, and troubleshooting techniques Strong communication and interpersonal skills with a customer-focused attitude. Ability to prioritize tasks and manage time effectively Preferred Experience and Certifications Previous IT support, helpdesk, or related experience (including internships, school projects, or volunteer work) Familiarity with ticketing systems CompTIA A+, Network+, or other relevant certifications Key Attributes Self-motivated and eager to learn. Strong problem-solving mindset. Organized, dependable, and adaptable. Committed to ACECO's core values and culture. Work Environment This role is fully on-site in Douglassville, PA, with occasional local travel to ACECO facilities and work on the manufacturing shop floor while following safety standards. What's In It For You? Competitive hourly rate based on experience, skills, education, market data, etc Comprehensive medical, vision, dental, and life insurance Wellness plan Tuition reimbursement Generous paid time off 401K retirement plan Holidays - paid time off Overtime opportunities & more! When you join American Crane & Equipment Corporation, you're not just getting a job - you're becoming part of a HIGH-PERFORMING TEAM. We believe in supporting our team members, fostering growth, and providing opportunities for advancement. READY TO APPLY? Submit your application online at Recruitment (adp.com). For more information, contact us at *************************. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. How to Apply: Submit your application online at Recruitment (adp.com). For more information, contact us at *************************. All offers of employment are contingent upon the successful completion of a background check and drug screen, subject to applicable laws and regulations. American Crane & Equipment Corporation is an Equal Opportunity Employer. The company maintains and observes employment policies that do not discriminate against any person because of race, color, sex, sexual orientation, gender identity, national origin, religion, disability, age, ancestry and any other basis prohibited by federal, state or local law. This applies to recruiting, hiring, training, compensation, overtime, job classifications, work assignments, promotions, demotions, layoffs, terminations, transfers, and all other conditions of employment. The pay for this position is dependent on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. American Crane & Equipment Corporation offers a wide array of comprehensive benefit programs and services to our benefits-eligible employees including medical, dental, vision, flexible spending and health savings accounts. Additional benefits include retirement savings plans like 401(k) and paid time off, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. NOTE: American Crane & Equipment Corporation is not seeking assistance or accepting unsolicited resumes from search firms for employment opportunities, unless they have a written agreement for the position they are contacting us about. Regardless of past practice, all resumes submitted by search firms to any employee at American Crane & Equipment Corporation without a valid written search agreement in place for that position will be deemed the sole property of American Crane & Equipment Corporation, and no fee will be paid in the event the candidate is hired by American Crane & Equipment Corporation as a result of the referral or through other means.

Full-time Description This is an in-person job. We are seeking a skilled and motivated Network Administrator II to join our IT team. The ideal candidate will be responsible for maintaining and optimizing our network infrastructure, ensuring high availability and performance. This role requires a proactive approach to problem-solving and a strong understanding of network technologies. Key Responsibilities: - Manage and monitor network performance, ensuring optimal operation and reliability. - Troubleshoot and resolve network issues in a timely manner. - Implement and maintain network security measures to protect sensitive data. - Collaborate with other IT staff to design and deploy network solutions. - Document network configurations, procedures, and policies. - Assist in the planning and execution of network upgrades and expansions. - Contacts outside organizations related to service, maintenance, and purchases pertaining to the network. - Provide technical support and training to end-users as needed. Requirements Skills and Qualifications: - Bachelor's degree in computer science, Information Technology, or a related field. - Minimum of 6 years of experience in network administration. - Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.). - Strong knowledge of Windows operating systems/administration and VMWare. - Experience with firewalls, VPNs, and network security practices. - Proficiency in network monitoring tools and troubleshooting techniques. - Excellent problem-solving skills and attention to detail. - Strong communication and interpersonal skills.