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  • IT Service Desk Manager

    Affiliated Independent Distributors 4.1company rating

    Information technology manager job in Wayne, PA

    Full-time Description The IT Service Desk Manager is responsible for leading and managing the day-to-day operations of the IT Service Desk to ensure timely, high-quality technical support for associates across the organization. This role oversees the Service Desk team, defines support processes, and ensures service level agreements (SLAs) are met. The Service Desk Manager serves as the primary escalation point for complex technical issues, drives continuous improvement initiatives, and ensures customer satisfaction through effective communication and problem resolution. Essential Duties and Responsibilities: Supervise, coach, and develop Service Desk staff to ensure high performance, professional growth, and effective service delivery. Manage day-to-day Service Desk operations, ensuring adherence to SLAs and KPIs. Establish, maintain, and enforce incident management, request fulfillment, and escalation procedures. Monitoring queues and conducting quality control to improve procedures. Evaluate documented resolutions and analyze trends to prevent future problems. Point of contact for escalated tickets. Ensure timely and effective resolution of incidents, minimizing business disruption. Develop and implement best practices, standard operating procedures, and knowledge base articles to improve efficiency and consistency. Oversee the use and optimization of IT service management (ITSM) tools and ticketing systems. Research, evaluate, and deploy new desktop technology solutions, ensuring consistency with overall technology standards, strategy, and operational requirements. Communicate effectively with staff and end users to set expectations, provide updates, and ensure transparency. Partner with other IT leaders and business stakeholders to align support services with organizational goals. Able to work outside regular business hours approximately 2-3 times per month. Other duties as assigned. Requirements Knowledge, Skills, and Abilities: Technical Skills Required: Demonstrated hands-on expertise with desktop productivity and collaboration tools, including Office 365 (Outlook, Word, Excel, SharePoint, OneDrive) and Zoom Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL) Familiarity with incident, problem, change, and request management processes. Windows OS administration and troubleshooting Knowledge of IT infrastructure, networks, operating systems, and end-user technologies Analytical and problem-solving skills, with the ability to identify root causes and implement solutions Mobile device support (iOS) Active Directory and Azure AD Experience supporting hybrid and remote users HappyFox Experience preferred Wireless Technology Data security - backup and recovery Soft Skills Required: Proven ability to build, mentor, and inspire high-performing teams in a dynamic IT environment Ability to think strategically while also managing day-to-day operations Willingness and ability to play multiple roles and adapt quickly Open and collaborative team communication Strong customer service skills Ability to adapt to changing technologies, business needs, and organizational priorities Ability to maintain confidentiality and handle sensitive information with discretion Ability to manage multiple priorities and meet deadlines Strong verbal and written skills Experience working with 3rd party vendors and service providers Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field is preferred; equivalent work experience will be considered. 3-5 years of Service Desk/Help Desk experience in Information Technology; prior experience in a Leadership role is strongly preferred. Additional Comments: The position is based out of our corporate office in Wayne, PA, where we have a hybrid work schedule (Tuesdays, Wednesdays, Thursdays in office with Mondays and Fridays remote); typical hours are 8:00a - 5:00p M-F Travel: Occasional local travel, with the possibility of infrequent air travel Physical: Must be able to lift and carry equipment weighing up to 25 lbs. Accommodations will be made for those with physical disabilities AD is proud to be an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law. At AD, we support a collaborative and inclusive environment. We value open participation from individuals with different ideas, experiences, and perspectives which we believe make AD a better place to work.
    $80k-114k yearly est. 60d+ ago
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  • Data Center Manager

    Flexential

    Information technology manager job in Collegeville, PA

    The Data Center Manager (DCM) is responsible for the overall management, operation, maintenance, and budgeting of the Technical Assistance Center (TAC), as well as the electrical, mechanical, and HVAC systems within the assigned data centers. The DCM ensures mission-critical uptime, aiming for 100% reliability, and oversees compliance with all customer SLAs. This role also serves as a leader and technical resource for Data Center Technicians (DCTs), Assistant Data Center Managers (ADCM's), and Critical Infrastructure Engineers (CIEs), providing career development and coaching. The DCM will contribute to market efforts to improve operational effectiveness and efficiency while representing Flexential in a professional and technically proficient manner during interactions with customers, vendors, and internal teams. Key Responsibilities and Essential Job Functions: Facility Operations: Serve as the primary point of contact for 24x7 on-call facility operations, ensuring all critical systems are running optimally to support data center uptime goals of 100%. Mission-Critical Equipment Oversight: Oversee the operation, maintenance, and repair of all mission-critical systems and equipment, ensuring 100% uptime and strict compliance with customer SLAs. Budget Management: Manage the site budget, including staffing, maintenance, and repair costs, ensuring cost-effective operations without compromising service quality. Team Leadership and Mentoring: Lead and mentor a team of Assistant Data Center Managers, Engineers, and Technicians, promoting best practices, adherence to company policies, and ongoing professional development. Cross-Market Collaboration: Actively participate in regional and cross-market initiatives to drive operational improvements and greater business efficiencies. Policy Implementation: Ensure compliance with all company policies and procedures, ensuring all operational processes align with organizational goals. Technical Documentation: Read and interpret technical documents, such as blueprints, engineering specifications, and project plans, to ensure proper implementation of data center operations and infrastructure modifications. Operational Excellence: Identify operational constraints and propose and drive solutions to meet operational excellence objectives. Disaster Recovery Exercises: Oversee disaster recovery drills ("dry runs") to ensure the team is prepared for emergencies and system failures. Customer Order Provisioning: Supervise the provisioning of customer orders, including electrical modifications, ensuring safe work practices are maintained. Off-Hours Support: Assist with off-hours and weekend maintenance activities as required, ensuring continued operations and quick recovery from any unplanned outages. Reporting & Performance: Prepare detailed reports on TAC and critical infrastructure performance, customer space and power utilization, and other operational metrics. Method and Procedure Documentation: Develop, implement, and maintain Method of Procedures (MOPs) and Standard Operating Procedures (SOPs) for all maintenance and operational activities. Training and Development: Provide training for operations staff, including the creation and delivery of training materials to enhance team knowledge and efficiency. Facility Inspections: Conduct regular rounds of the facility to ensure equipment is functioning correctly and that the center is aesthetically maintained to a high standard. Customer Engagement: Lead customer tours of the data center, showcasing the infrastructure and providing insight into its operations. Monitoring & Alerting Systems: Configure and manage monitoring and alerting systems for critical equipment, ensuring early detection and response to potential issues. Other Duties: Perform other duties as assigned by management to support operational efficiency and customer satisfaction. Customer Support Responsibilities: Customer Support: Provide proactive and responsive support to the Flexential customer base, resolving or escalating issues in a timely and professional manner. Troubleshooting and Documentation: Troubleshoot and document technical issues through the Flexential ticketing system, ensuring adherence to internal support procedures and standards. Routine Maintenance: Responsible for the routine execution of maintenance tasks, including generating customer reports, performing system updates, and managing backup services. Service Delivery Audits: Ensure all customer Service Delivery Audit preparations are completed on time, ensuring compliance with renewal deadlines and customer expectations. Required Qualifications: Education: Associate's degree or 5+ years equivalent experience in a relevant field. Management and Soft Skills: Extensive training in management, soft skills, and emotional intelligence to effectively lead and develop teams. Technical Expertise: At least 3 years of experience in root cause analysis, troubleshooting, and problem-solving within a critical infrastructure environment. Critical Infrastructure Knowledge: Proven experience in the operation and maintenance of critical data center infrastructure, including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDUs, chillers, pumps, air handling units, and CRAH units. Additional Experience: Relevant military experience or applicable trade certifications are a plus. Preferred Qualifications: Certifications: Electrical or mechanical certifications or an associate's degree (or higher) in a relevant engineering discipline. Experience in Data Centers: A minimum of 5 years working in data centers with a focus on building and equipment operations. Leadership: 3+ years prior management or supervisory experience of a team environment preferred Leadership Development: Ongoing engagement in leadership, management, and emotional intelligence training to foster personal and team growth. Technical Competence: Proven ability to meet or exceed technical and functional depth in critical infrastructure systems and data center operations. Physical Requirements: Ability to sit for extended periods of time Walk or Stand for 50% of the time Moderate or advanced keyboard usage Lift 50 lbs. Travel 5% of the time Base Pay Range: Annualized salary range offered for this position is estimated to be $107,000 - $125,000. However, the actual pay range depends on each candidate's experience, location, and qualifications. Variable Pay: Discretionary annual bonus, based on personal and company performance. #LI-Onsite This position has the following safety hazards: ☒ Chemical ☒ Electrical ☒ Ergonomics ☒ Climb ladders ☒ Mechanical lift ☒ Noise ☒ Temperature Extremes ☒ Trip/Fall ☒ Driving (must possess valid driver's license and insurance) Not meeting every single requirement? No problem! We are looking for candidates who possess unique skills that set them apart from the rest. If you're enthusiastic about this role and believe you have the skills and abilities that would make you successful, don't hesitate to apply today! Benefits of working at Flexential: • Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program Benefits are subject to change at the Company's discretion. Flexential participates in the E-Verify program. Please click here for more information. EEOC Statement: Flexential is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
    $107k-125k yearly Auto-Apply 11d ago
  • IT Support Technician

    Stauffer Glove & Safety

    Information technology manager job in Macungie, PA

    About the Role Family-owned and operated for five generations, Stauffer Glove & Safety is a leader in the distribution of safety and PPE products. The IT Support Technician plays a critical role in maintaining and enhancing the technological infrastructure within the transportation and warehousing industry. This position focuses on ensuring the reliability, security, and efficiency of local area networks and cloud-based systems to support daily operations. The technician will be responsible for implementing disaster recovery and backup plans to safeguard vital data and minimize downtime. Additionally, the role involves managing and troubleshooting a variety of hardware and software issues, including mobile devices and PC systems, to provide seamless support to end-users. Ultimately, this position ensures that all IT systems operate optimally to support the organization's logistical and operational goals across multiple locations in the United States. This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Minimal travel may be required for this position. What We Offer With over 115 years of experience, Stauffer Glove & Safety offers employees the stability of an industry leader. 401K + 401K Matching Health, Dental, and Vision Insurance Paid Time Off Hybrid Work Schedule Responsibilities & Skills: Design, implement, and maintain local area networks (LAN) to ensure robust connectivity and performance. Develop, execute, and maintain existing disaster recovery and backup plans to protect critical data and systems. Manage and troubleshoot software-defined networking (SDN) and cloud networking environments to optimize network resources. Provide advanced PC troubleshooting and technical support to resolve hardware and software issues promptly. Oversee equipment management, including installation, configuration, and maintenance of IT hardware and mobile devices. Administer mobile device management (MDM) solutions to secure and manage company-issued mobile technology. Collaborate with cross-functional teams to support IT infrastructure needs and improve system reliability. Document technical procedures and maintain accurate records of network configurations and support activities. Design and maintain efficient local area networks that support critical business operations. On occasion, work with contractors or vendors to accomplish the above. Disaster recovery and backup planning skills ensure that data integrity and system availability are preserved in the event of unexpected disruptions. Software-defined networking and cloud networking knowledge enable the technician to optimize network performance and scalability in a hybrid IT environment. PC troubleshooting and equipment management skills are essential for resolving end-user issues quickly and maintaining hardware reliability. Mobile device management expertise is used to secure and manage mobile assets, ensuring compliance with company policies and protecting sensitive information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum of 3 years of experience in IT support or network administration roles. Proven experience with local area network design, implementation, and troubleshooting. Strong knowledge of disaster recovery planning and backup solutions. Hands-on experience with PC troubleshooting and hardware maintenance, and a demonstrated ability to troubleshoot remotely. Familiarity with mobile device management and equipment lifecycle management. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, or related discipline. Certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA. Experience working within the supply chain, warehousing, or transportation industries or similar operational environments. Knowledge of software-defined networking (SDN) technologies and cloud networking platforms like AWS or Azure. Experience with scripting or automation tools to streamline IT support processes. AAP/EEO Statement Stauffer Glove and Safety is an EEO/AA/Female/Minority/Veteran/Disability Employer - See more at: ************************************** Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $44k-76k yearly est. 13d ago
  • Manager, IT Tech Support

    World Travel Inc. 3.8company rating

    Information technology manager job in Exton, PA

    IT Service Desk Manager Executive Leadership: Chief Information Officer Leadership: VP Infrastructure & Engineering Operations Team Membership: Information Technology Job Status: Exempt (Salaried) Supervisory Responsibility: Manages Workstation Support Team Position Summary: The IT Service Desk Manager oversees the team of support technicians (Tier 1 and Tier 2) who serve as the primary point of contact for all IT-related issues. This role focuses on optimizing support processes, meeting Service Level Agreements (SLAs), and fostering a culture of continuous improvement and high user satisfaction. Also research, propose and implement systems and technical tools to provide efficiencies and process improvements. Define and manage goals and objectives as well as work schedules and PTO requests for the workstation team. Essential Duties and Responsibilities: 1. Team Leadership & Development Supervision: Manage, coach, and mentor service desk staff. Scheduling: Manage shifts and resource allocation to ensure 24/7 or business-hour coverage. Training: Identify skills gaps and coordinate training sessions on new technologies or customer service soft skills. 2. Operational Excellence SLA Management: Define, monitor, and report on Key Performance Indicators (KPIs) such as first-call resolution (FCR), average handle time, and customer satisfaction (CSAT) scores. Escalation Point: Act as a secondary point of contact for high-priority incidents or disgruntled users. Incident & Request Management: Ensure the ticketing system (e.g., ServiceNow, Jira, Zendesk) is used effectively and that workflows are streamlined. 3. Strategic Improvement Process Optimization: Implement ITIL (Information Technology Infrastructure Library) best practices. Self-Service: Develop and maintain a comprehensive Knowledge Base (KB) for both staff and end-users to promote self-resolution. Tool Management: Evaluate and recommend new service desk tools or automation software to increase efficiency. Qualifications: Technical Skills ITSM Tools: Proficiency in platforms like ServiceNow, Freshservice, or Jira Service Management. Infrastructure Knowledge: General understanding of Windows/Mac OS, Office 365, Active Directory, and networking basics. Reporting: Ability to use data visualization tools (Power BI, Tableau, or Excel) to track team performance. Project management: Soft Skills Emotional Intelligence: Ability to remain calm under pressure and handle difficult interpersonal situations. Communication: Strong verbal and written skills for explaining technical concepts to non-technical stakeholders. Problem-Solving: A proactive mindset for identifying "bottlenecks" in the support workflow. Education and Experience Requirements Education: Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience). Experience: 5+ years in IT support, with at least 2 years in a supervisory or lead role. Automation Experience Certifications: CompTIA A+ or Network+ is preferred. HDI-Support Center Manager (HDI-SCM) is a major plus. ITIL Foundation is preferred Physical Factors/Environment: Must be able to sit for long periods of time. Must be able to lift objects 25-30 pounds or less. Must be able to work odd/off-shift hours, including very late at night and/or weekends to meet company and project needs. Must be able to work more than 40 hours per work week. This document describes typical duties and responsibilities and is not intended to limit management from assigning other work as is reasonable. World Travel is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or membership in any other class protected by federal, state, or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited, and all matters related to recruiting, training, compensation, benefits, promotions, and transfers comply with equal opportunity principles and are non-discriminatory. World Travel is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please email World Travel Inc. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.
    $102k-143k yearly est. 2d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology manager job in Lancaster, PA

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $68k-97k yearly est. 22d ago
  • Cloud Professionals - Future Opportunities (Pipeline Posting)

    Lingatech

    Information technology manager job in Lancaster, PA

    Job Type: Future Opportunity - Talent Pipeline** Status: Not an Active Opening** LingaTech is building a pipeline of skilled Cloud professionals to support anticipated future needs with both Commonwealth and commercial clients. This posting is not tied to a current open requisition. We are proactively identifying candidates with expertise in Azure, AWS, and/or Google Cloud for upcoming contract or contract-to-hire opportunities If you work in cloud engineering, cloud architecture, DevOps, or cloud security-and want to be considered for future roles-we welcome you to join our pipeline. Potential Future Roles You may be considered for upcoming openings such as: Cloud Engineers (Azure / AWS / GCP) Cloud Architects DevOps Engineers / SREs Cloud Security Engineers / Analysts Infrastructure Engineers (Cloud-focused) Platform Engineers CI/CD Engineers Cloud Administrators Potential Responsibilities Responsibilities may vary based on future role, but may include: Designing, implementing, and maintaining cloud-based infrastructure Supporting cloud migration efforts from legacy or on-prem environments Building and managing CI/CD pipelines (GitHub Actions, Azure DevOps, Jenkins, GitLab, etc.) Implementing automation using tools like Terraform, ARM/Bicep, CloudFormation, or Ansible Managing cloud resources, monitoring, and performance optimization Implementing security best practices across cloud environments Supporting identity, access, and networking within cloud platforms Collaborating with teams on modernization and cloud-native initiatives Requirements Hands-on experience with Azure, AWS, and/or Google Cloud Platform Strong understanding of cloud services (compute, storage, networking, IAM, monitoring) Experience with automation or IaC tools (Terraform, Azure ARM/Bicep, CloudFormation, Ansible) Familiarity with DevOps practices such as CI/CD, containerization, and scripting Strong troubleshooting and problem-solving skills Ability to work in client-facing or collaborative environments Preferred Qualifications (Not required for pipeline consideration) Cloud certifications (Azure Administrator/Architect, AWS Solutions Architect, GCP Professional certs) Experience with Kubernetes, Docker, or other container orchestration Security or compliance background (FedRAMP, NIST, CIS benchmarks) Experience with cloud cost management or cloud governance Public sector or enterprise cloud experience Why Join Our Pipeline? Be first in line for new cloud-focused roles as they open Opportunities across enterprise, modernization, security, and DevOps initiatives Visibility on both short-term and long-term contracts and direct-hire roles Engage with a relationship-driven team supporting clients across Central PA Additional Notes This is a pipeline requisition only. It is used to identify cloud talent for future roles and is not tied to an active opening.
    $68k-104k yearly est. Auto-Apply 60d+ ago
  • IT Infrastructure Project Manager

    Eurofins Horti

    Information technology manager job in Lancaster, PA

    Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies. In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialized clinical diagnostics testing. In 2021, Eurofins generated total revenues of EUR € 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years. Summary / Objective IT Infrastructure Project Managers are responsible for planning, controlling, and monitoring strategic infrastructure projects. They communicate project progress and risks to all stakeholders, support departmental goals, and ensure alignment with overall company objectives. Essential Functions Plan, execute, monitor and manage global and/or local infrastructure-based projects from initiation through implementation and transitioning it to a business-as-usual state. Coordinate and cooperate with network engineers, systems engineers, solution architects, IT Security and/or Implementation Managers (IM) to ensure timely delivery of defined project deliverables, while managing project teams and activities, monitoring progress, assigning clear ownership of tasks, and proactively removing impediments to maintain project momentum. Develop and maintain detailed project plans, budgets, RAID logs, project schedules, and resource allocation in collaboration with a diverse project team. Manage multiple infrastructure projects simultaneously, balancing priorities and resources effectively. Identify and request the required resources to deliver projects on-time and within budget. Communicate project status, risks, and issues to senior leadership via weekly status reports. Prepare and submit Project Gate documentation and scope adjustment requests to senior leadership for timely review and approval. Coordinate IT Infrastructure, business, and cross-functional teams, including remote and on-site resources to ensure seamless integration of solutions and migration events. Ensure compliance with Eurofins IT governance, security, and operational standards. Lead post-project evaluations and apply lessons learned to drive ongoing process improvements. Organize and preside over scheduled Steering Committee meetings, engaging senior management from both the IT Infrastructure Organization and Businesses to provide strategi oversight. Collaborate on PMO process improvement initiatives. Ensure timely completion of administrative and compliance requirements, including weekly submission of timecards, monthly expense reporting, and completion of all mandatory training by assigned deadlines. Maintain clear and consistent communication with PMO and Senior Leadership Collaborate with procurement processes as needed. Support PMO by partnering with team members to promote professional growth and foster a culture of teamwork, while ensuring seamless project coverage during planned absences or time off. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications Required Education and Experience A bachelor's degree or equivalent IT Project Management experience Minimum 5+ years of project management experience. Project Management experience in a laboratory, biopharmaceutical, or environmental background strongly preferred IT Infrastructure Project Management experience strongly preferred Candidates MUST reside in Pennsylvania Preferred Education and Experience (not required but beneficial) PMP, PRINCE2, or equivalent project management certification preferred. Familiarity with ITIL and Agile methodologies. Strong analytical and problem-solving abilities. Industry and/or leadership certifications (e.g. PMP) Knowledge or awareness of GxP compliance requirements and IT Security regulations, along with best practices applicable to the analytical testing laboratory industry. Proven track record with successfully enrolled IT projects Experience with team management and leadership that span multiple time zones and different cultures. Experience managing IT Infrastructure related projects Competencies Demonstrate experience managing virtual projects and collaborating with remote teams. Strong interpersonal and communication skills, with the ability to influence decisions and lead others at all organizational levels. Effective team player who can also work independently with minimal supervision. Exceptional organizational and problem-solving abilities, with keen attention to detail. Ability to thrive in a fast-paced, dynamic environment and meet tight deadlines. To work in a fast-paced, ever-changing environment with tight deadlines. Skilled at multitasking across multiple projects while managing time effectively. Eagerness to learn, adapt, and grow professionally. Proficiency in project management tools, concepts, and methodologies; experience with software development and integration is a plus. Above average oral and written communication skills, including the ability to document, present, and advocate for creative solutions to senior leadership. Capacity to conceptualize creative solutions, as well as documenting them and presenting/selling them to all levels of the organization, including senior management. Responsive and proactive problem solver with entrepreneurial thinking and flexibility to adapt to change. Strong customer focus and ability to manage internal or external client expectations. Capability to work effectively in a complex, international environment. Work Authorization / Security Clearance Requirements Authorization to work in the United States indefinitely without restriction or sponsorship Additional Information Excellent full time benefits including comprehensive medical coverage, dental, and vision options Life and disability insurance 401(k) with company match Paid vacation and holidays Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.
    $105k-140k yearly est. 1d ago
  • IT Support Technician - Contractor

    Hartman Executive Advisors 3.7company rating

    Information technology manager job in Lititz, PA

    We are looking for an IT Support contractor to provide on-site IT support to business users for our Continuing Care Retirement Community client located in Lititz, PA. This role serves as initial point of contact and provides day to day technical support to end users. Primary Responsibilities Install, configure and troubleshoot computer hardware and software Assist with system access, account setup and change requests Monitor helpdesk ticketing system queue and act as primary point of contact Coordinate break/fix work with company MSP including deliveries and installs Manage IT projects as needed and assist with departmental projects Requirements Excellent problem solving and troubleshooting skills Detail-oriented approach to tasks Customer service-oriented attitude Qualifications A+/Net+/Microsoft certifications strongly preferred Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting Strong reading, writing and verbal communications skills 3+ years IT experience including supporting a Microsoft Windows environment Experience with Microsoft 365 including SharePoint and Teams Capable of working independently as well as part of a team Flexible, quick learner who is resourceful, perseveres and understands the value of documentation The ability to communicate and work with all levels of staff who possess varying degrees of technical skills Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed Flexibility to work on-site in Lititz, PA for approximately 20 hours a week Job Type: Contractor Rate: $30-40/hour
    $30-40 hourly 52d ago
  • Project Manager - Utility Services

    IB Abel Inc. 3.5company rating

    Information technology manager job in Macungie, PA

    If you need assistance with the application process, please notify IB Abel's Human Resources Department. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. About Us IB Abel's 110-year history is a testament to its adaptability, forward-thinking leadership, commitment to safety, and stellar service and project delivery process. Our core values-Responsible, Integrity, Results-Oriented, Ownership, and Professional-shape everything that we do at all levels of the company and are purposefully incorporated into all company communications, meetings, and strategic planning. Our use of the EOS model (Entrepreneurial Operating System) also provides structure and clarity among all levels of the company to maintain focus on our shared goals. IB Abel (IBA) is committed to providing ample learning and career development opportunities to its team members via our Associate's Program in Project Management, Estimating, and Accounting and our growing Learning Management System. The Opportunity We are seeking an experienced Project Manager who is responsible for overseeing electric utility construction projects from start to finish, focusing on planning, scheduling, budgeting, and quality control to ensure projects are completed safely, on time, within budget, and to client specifications. This role is ideal for individuals with a strong project management experience who wants to join a dedicated, fast-moving team and who is thorough, precise, and is a true team player. Key Responsibilities Safety, Quality & Project Management - Review RFP, proposal, estimate, schedule, and all contract documents to become familiar with project requirements and obligations under the contract; arrange meetings to discuss and finalize outage schedule, permits and job layout with the appropriate operations group; oversight of material delivery's, tracking, and overall communication to the customer; ensure the project crew has all required vehicles, equipment, and tooling on-site in time for the start of the project; and assist in the development of project safety plans, review with the S&Q department and submit to customer prior to project start. Customer Relations - Service the client in a timely and respectful manner; meeting or exceeding their expectations; work with owners, engineers and/or subcontractors to promptly resolve project problems; manage day-to-day customer interaction; and schedule and attend final project walk down with the customer; ensure completion of “punch list” tasks. Internal/External Communication - Ensure complete and thorough pre-construction planning and distribution of all documents in accordance with the pre-construction process and the customer's expectations; conduct the Pre-construction meeting and attend ongoing project progress meetings; visit the project site at least weekly during the project's work shifts to review problems, monitor progress, ensure compliance with contract documents, specifications, perform safety audits and quality of work performed; coordinate with Customers, Engineers, Vendors, Subcontractors, Foreman, and Accounting to facilitate timely and profitable completion of quality projects; and assist the Estimating department with estimating of new projects. Financial Management - Submit weekly reports detailing projected revenues, costs and gross profit at project completion; \meet with Accounting monthly to review detailed projected cost at completion, revenue projection, and projected job completion gross profit; document field directives that change or alter the original scope of work; prepare change order requests for the client's approval; confirm all change orders in writing with the customer and submit change order information in a timely manner to the Accounting group; and track and approve costs charged to projects. Reconcile charges to projects against purchase orders, and subcontracts. Who We're Looking For An acceptable combination of education and/or work experience within the contractor industry (Electric Utility preferred) with Project Management Certification desired. Minimum of 5 years' experience in Project Management. Proficient in MS Office applications with strong skills in Excel, Word, and MS Project. Local to Pennsylvania (preferable) but with regular travel to other offices, customer facilities, jobsites and yard locations for offsite meetings (flexibility to work from home when appropriate). A “can-do” attitude, strong work ethic, and ability to collaborate effectively with various teams. Why Choose IBA Culture of Growth: Many of our leaders started in entry-level field roles and advanced within the company. Flexibility & Autonomy: We empower our team to succeed without micromanagement. Competitive Compensation & Benefits: Includes competitive salary, vehicle allowance program, 401(k) with company matching, tuition reimbursement, and comprehensive benefits package including medical, dental, and vision. Stability & Variety: Work for multi-generational family-oriented business on diverse, fast-paced projects without the stress of a large corporate structure. Incentives: Performance-based bonuses/incentives and a progressive PTO programs that grows with your tenure! Collaboration: A team environment where we work together to solve challenges and celebrate wins. Step Into a Career That Powers the Future! IB Abel is an equal opportunity employer, all qualified applicants are encouraged to apply.
    $74k-91k yearly est. 60d+ ago
  • Network Infrastructure Support and Maintenance

    Management Applications

    Information technology manager job in Lancaster, PA

    Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements (not all inclusive): Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup) Monitor Network Status and Resolve Issues Server Management, Upgrade and Expansion Server Security Management and Support of Network Software (Upgrades, Patches) Management and Support for LAN interfaces to local county data processing networks Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls) Management and Support of Cisco Call Managers and IVR Platform Management and Support of Content Delivery Network End User and Desktop Support (Help Desk Level 1-3) Manage User Accounts Network Implementation, Installation, Relocation (Including Remote Sites) Desktop/PC/Workstation Support Email/Exchange Support (4000 mailboxes) Management of Citrix Connectivity Print Support and Management Security/VPN/Firewall Asset Tracking Project Management Knowledge Transfer Possible Positions: 1. Local Team Lead: Minimum of (5) years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher). Information Technology Infrastructure Library (ITIL) v3 certification (Foundation level or higher). 2. Server Support Personnel: Minimum of (5) years of experience installing, configuring and troubleshooting Windows platform server. At least one (1) of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012. 3. LAN/WAN Support Personnel: Minimum of five (5) years of hands-on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three (3) years of hands-on experience in web based ACNS version 5.1 or higher. Content Engines, Content Delivery Manager and Content Router. Experience utilizing CISCO monitoring tools and products · CCENT (Cisco Certified Entry Networking Technician) Certification, or Higher. Across the LAN/WAN support team, the following certifications must be held by any one (1) or combination of staff members of the LAN/WAN Support team: CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security (+) Accreditation. 4. Internet, Email and Firewall Support Personnel: Minimum of five (5) years of experience in implementing router-to-router VPN encryption and Internet security solutions including PIX. Minimum of five (5) years of experience in configuring and tuning web servers for large, diverse groups of users. This minimum experience requirement must be met within a seven (7) year period immediately preceding the RFP release date. Minimum of five (5) years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing “thin client” technology is preferred. CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification. 5. Help desk and desktop support staff: Minimum of three (3) years of experience in workstation and desktop configuration, and setup and basic LAN implementations. Must have current experience with MS Windows 7 and develop knowledge of future MS Windows releases (e.g. Windows 10). Hands-on experience in using automated service desk tools (experience in using ServiceNow is preferred). Job Application Instructions: To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED. Compensation: Compensation will be commensurate with experience.
    $69k-110k yearly est. 60d+ ago
  • Senior Manager, Technical Accounting

    Tait Towers 4.3company rating

    Information technology manager job in Lititz, PA

    TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock 'n' roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT's 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics **Position Purpose** We are looking for a highly motivated team player and strategic thinker to join our Global Finance Team. In this new role, you will lead the development and documentation of key accounting policies and technical memoranda, accounting research for complex business transactions (including M&A activity and purchase accounting), and support efforts to operationalize US GAAP for new acquisitions. In this role, you will partner closely with the VP, Controller and collaborate with our wider Global Finance Team by advising them on the accounting implications of complex business transactions and accounting policy elections. You will also have an opportunity to present your assessments and recommendations to senior leadership and key cross-functional stakeholders. **Essential Responsibilities & Accountabilities** The ideal candidate for this role will possess a strong foundation in US GAAP, experience in writing technical accounting policies and memoranda, and ability to demonstrate agility in an ever-changing and dynamic environment. + Build, maintain, and update a library of internal accounting policies and technical accounting memos. + Lead technical accounting research efforts and application of US GAAP to complex business transactions with the ability to weigh alternatives and advise on and influence the ultimate decision making. + Articulate issues and recommendations in a concise manner to both financial and non-financial stakeholders to enable better decision-making. + Ensure accounting for areas such as purchase accounting, stock compensation, derivatives, revenue recognition, and others is complete, accurate, and clearly documented in accordance with US GAAP. + Assist in maintaining organizational compliance with accounting policies and procedures. + Participate in the monthly close process through timely preparation and recording of accounting entries in our ERP system. + Participate in cross-functional teams during the due diligence process by providing expertise in the evaluation of accounting policies for M&A targets with the ability to operationalize US GAAP post-close through a balance of compliance with US GAAP while delivering practical insights and solutions for the business. + Participate in the external audit process by providing necessary documentation and support. + Other ad-hoc responsibilities may be assigned to meet the needs of the business. + First six months: Driving application of purchase accounting for multiple current M&A opportunities and leading the documentation of related technical accounting memoranda. Ownership of recurring accounting responsibilities for several technical accounting areas and leading efforts to uplift internal documentation supporting company positions in accordance with US GAAP. + First twelve months: Operationalizing US GAAP at newly acquired entities through collaboration with Global Finance Team and local finance teams and third-party service providers. **Qualifications & Experience** + Bachelor's degree in accounting or finance or equivalent experience. + 7 + years of relevant technical accounting experience in industry or with a top-tier accounting or advisory firm (Big 4 preferred) + Licensed CPA (active preferred) + Strong technical knowledge of US GAAP, specifically ASC 805 and ASC 606. + Ability to research technical accounting matters and formulate policies and memoranda in a concise and organized manner. + Ability to work and develop initial accounting conclusions independently. + Proactive and pragmatic approach to problem solving and communication. + Attention to detail, strong planning and organization skills, and the ability to multi-task, prioritize and deliver in a fast-paced private equity-backed environment. \#LI-JH1 TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.
    $110k-144k yearly est. 60d+ ago
  • National Network Manager

    East Coast Computer Inc. 3.7company rating

    Information technology manager job in Allentown, PA

    Major Areas of Focus The National Network Manager oversees and manages our nationwide network of subcontractors. This pivotal role involves ensuring that services sold by our company are delivered effectively and efficiently by our network to our corporate client partners. The National Network Manager will build, maintain, and enhance relationships with subcontractors, oversee service quality, compliance, and performance, and align network capabilities with client requirements. This role reports to the FCN Director of Operations. Essential duties and responsibilities include the following. Other duties may also be assigned. Develop and manage relationships with subcontractors across the nation to ensure the delivery of high-quality services. Oversee and coordinate the operational aspects of the subcontractor network, ensuring compliance with contractual obligations and service level agreements (SLAs). Conduct regular performance reviews and audits of subcontractor activities to ensure adherence to company standards and client expectations. Act as the primary point of contact for subcontractors, addressing and resolving any issues or disputes that arise. Collaborate with sales and client service teams to align subcontractor capabilities with current and future client needs. Manage Requests for Proposals (RFPs), write and deliver estimates to clients, and ensure timely and accurate submission of proposals. Oversee and manage quality control initiatives across all subcontractor operations to ensure consistency and client satisfaction. Develop and implement strategies for expanding and optimizing the subcontractor network. Ensure all subcontractors comply with relevant laws, regulations, and company policies. Facilitate training and development initiatives for subcontractors to enhance service delivery and compliance. Manage subcontractor contracts, negotiations, and renewals. Analyze network performance data to identify trends, opportunities for improvement, and risk mitigation strategies. Skills & Qualifications Proven experience as a Network Manager, Vendor Manager, or similar role in a service-oriented industry. Strong understanding of subcontractor management and service delivery processes. Ability to write, analyze, and deliver accurate cost estimates and proposals. Proficiency in the Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, and Teams) is required. Excellent communication, negotiation, and relationship-building skills. Ability to manage multiple projects and priorities in a fast-paced environment. Strong analytical and problem-solving skills. Proficient in data analysis and performance metrics. Bachelor's degree in Business Administration, Operations Management, or a related field. Experience in contract management and compliance oversight. Language Skills While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information, and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work. Proficiency in English is required, and the ability to speak fluent Spanish is highly beneficial. Physical Demands The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Long working hours are required for emergency response or winter weather storm management operations. Work Environment While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate. Travel & Development Travel throughout the market served by the Allentown Service Center from time to time for purposes of training; the employee may be required to travel to other offices or training centers operated by East Coast Facilities, Inc. Security The employee may not use illicit drugs during their employment with ECF. ECF operates in several high-security environments that require individuals who can pass security background checks. The employee must pass security background checks that meet our underwriting standards. The employee must have a valid driver's license and driving record that meets our underwriting standards. We reserve the right to reject an applicant or terminate an employee whose criminal or driving record fails to meet our underwriting criteria. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties, and skills employees require in this job family series. Other duties may be assigned as needed.
    $76k-107k yearly est. Auto-Apply 60d+ ago
  • IT - Security Analyst III

    Lancesoft 4.5company rating

    Information technology manager job in Allentown, PA

    Job Description: Callouts: - Role is hybrid ( in office tues, weds, thurs) in Allentown. - Looking for a candidate who can help evaluate the overall effectiveness and efficiency of the IT SOX Compliance program and controls, who can help identify practical improvement areas to strengthen control execution and opportunities for automation. Authoring Control Narratives o Develop, maintain, and update detailed control narratives for ITGCs, application controls, and system development controls. o Ensure documentation accurately reflects current control design and operating procedures. o Collaborate with internal stakeholders to validate control narratives and address gaps. Assessing New Applications for SOX Impact o Evaluate new and existing IT systems and applications (including third-party solutions) to determine SOX relevance and impact. o Conduct risk assessments and scoping determinations for in-scope applications. o Recommend control requirements and remediation actions to ensure compliance with SOX and internal control over financial reporting (ICFR). Review and Disposition of SOC1 Reports o Partner with Control Owners to assist in the review of SOC1 (System and Organization Controls) reports for third-party service providers. o Assess the adequacy of controls described in SOC1 reports and determine their impact on PPL's SOX compliance. o Document findings and recommend actions for any identified gaps or deficiencies. Control Testing and Remediation o Perform testing of controls for operational effectiveness. o Track and validate remediation of control deficiencies through to closure. o Advise management on appropriate remedial actions and monitor progress. Compliance and Reporting o Provide periodic updates and reporting to management on SOX compliance status, control effectiveness, and remediation activities. o Represent IT in meetings and communications with internal and external audit teams. Continuous Improvement o Identify and implement operational improvements to drive compliance, efficiency, and education in the IT SOX environment. o Train and mentor IT control owners to help improve the quality and consistency of control evidence. Collaboration and Knowledge Sharing o Work closely with cross-functional teams to integrate security controls and processes into infrastructure and applications. Qualifications The vendor shall provide personnel who meet the following minimum qualifications: •10+ years of experience supporting enterprise IT SOX programs for fortune 500 companies. •Strong understanding of SOX requirements, control frameworks, and ITGCs. •Experience in authoring control narratives, performing SOX risk assessments, and testing controls. •Familiarity with SOC1 report review and disposition. •Excellent communication, analytical, and project management skills. •Strong attention to detail and organizational skills required.
    $77k-103k yearly est. 2d ago
  • Network Administrator | Onsite

    Ecovyst Catalyst Technologies

    Information technology manager job in Wayne, PA

    Ecovyst is the leader in sulfuric acid regeneration. Our expertise in sulfuric acid processing and extensive plant network has enabled us to provide end-to-end regeneration services to support alkylate production for more than 75 years. We are serving long-term sustainable trends. Our business line: Ecoservices provides sulfuric acid regeneration, virgin sulfuric acid, treatment services, and much more. What we have to offer: Competitive pay Full benefit package starting day 1 401k matching Tuition Reimbursement **Seeking local candidates only that are commutable to Wayne, PA.** **Work authorization required: We are unable to provide visa sponsorship now or in the future.** Position Overview: The Network Administrator is responsible for maintaining and optimizing Ecovyst's network infrastructure to ensure secure, reliable, and high-performance connectivity across all business locations. This role involves configuring, monitoring, and troubleshooting network systems, implementing security measures, and supporting business-critical applications that depend on robust network operations. What you will be doing: Network Operations: Manage day-to-day network performance, availability, and reliability across LAN, WAN, and wireless environments. Configuration and Maintenance: Configure routers, switches, firewalls, and other network devices. Apply firmware updates and patches to maintain security and stability. Monitoring and Troubleshooting: Use network monitoring tools to proactively identify and resolve connectivity issues, minimizing downtime. Security Management: Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection systems. Ensure compliance with cybersecurity standards. Vendor Coordination: Work with service providers and hardware vendors for network upgrades, maintenance, and issue resolution. Disaster Recovery and Backups: Support network-related components of disaster recovery plans and ensure backup connectivity solutions are in place. Collaboration: Partner with system administrators and application teams to ensure seamless integration and optimal performance of business systems. Requirements & Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field; relevant certifications preferred. 5-7 years of experience in network administration or infrastructure support. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols. Experience with firewall configuration, VPN technologies, and network security best practices. Familiarity with network monitoring tools Understanding of cloud networking and hybrid environments. Hands-on experience with wireless networking standards and troubleshooting wireless connectivity issues. Proficiency in managing cloud-based network services and hybrid environments, including integration and security. Ability to perform network capacity planning and implement scalable solutions to support business growth. Detail-oriented with a strong commitment to network reliability and security. Proactive in identifying potential issues and implementing preventive measures. Collaborative team player who communicates effectively across IT and business units. Adaptable to changing priorities and able to perform under pressure. Continuous learner who stays current with emerging networking technologies and trends. Strong sense of accountability and ownership for critical infrastructure
    $61k-79k yearly est. Auto-Apply 2d ago
  • Network Administrator | Onsite

    Ecovyst

    Information technology manager job in Wayne, PA

    Job Description Ecovyst is the leader in sulfuric acid regeneration. Our expertise in sulfuric acid processing and extensive plant network has enabled us to provide end-to-end regeneration services to support alkylate production for more than 75 years. We are serving long-term sustainable trends. Our business line: Ecoservices provides sulfuric acid regeneration, virgin sulfuric acid, treatment services, and much more. What we have to offer: Competitive pay Full benefit package starting day 1 401k matching Tuition Reimbursement **Seeking local candidates only that are commutable to Wayne, PA.** **Work authorization required: We are unable to provide visa sponsorship now or in the future.** Position Overview: The Network Administrator is responsible for maintaining and optimizing Ecovyst's network infrastructure to ensure secure, reliable, and high-performance connectivity across all business locations. This role involves configuring, monitoring, and troubleshooting network systems, implementing security measures, and supporting business-critical applications that depend on robust network operations. What you will be doing: Network Operations: Manage day-to-day network performance, availability, and reliability across LAN, WAN, and wireless environments. Configuration and Maintenance: Configure routers, switches, firewalls, and other network devices. Apply firmware updates and patches to maintain security and stability. Monitoring and Troubleshooting: Use network monitoring tools to proactively identify and resolve connectivity issues, minimizing downtime. Security Management: Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection systems. Ensure compliance with cybersecurity standards. Vendor Coordination: Work with service providers and hardware vendors for network upgrades, maintenance, and issue resolution. Disaster Recovery and Backups: Support network-related components of disaster recovery plans and ensure backup connectivity solutions are in place. Collaboration: Partner with system administrators and application teams to ensure seamless integration and optimal performance of business systems. Requirements & Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field; relevant certifications preferred. 5-7 years of experience in network administration or infrastructure support. Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols. Experience with firewall configuration, VPN technologies, and network security best practices. Familiarity with network monitoring tools Understanding of cloud networking and hybrid environments. Hands-on experience with wireless networking standards and troubleshooting wireless connectivity issues. Proficiency in managing cloud-based network services and hybrid environments, including integration and security. Ability to perform network capacity planning and implement scalable solutions to support business growth. Detail-oriented with a strong commitment to network reliability and security. Proactive in identifying potential issues and implementing preventive measures. Collaborative team player who communicates effectively across IT and business units. Adaptable to changing priorities and able to perform under pressure. Continuous learner who stays current with emerging networking technologies and trends. Strong sense of accountability and ownership for critical infrastructure
    $61k-79k yearly est. 4d ago
  • Network Administrator

    Ecovyst Inc.

    Information technology manager job in Wayne, PA

    Ecovyst is the leader in sulfuric acid regeneration. Our expertise in sulfuric acid processing and extensive plant network has enabled us to provide end-to-end regeneration services to support alkylate production for more than 75 years. We are serving long-term sustainable trends. Our business line: * Ecoservices provides sulfuric acid regeneration, virgin sulfuric acid, treatment services, and much more. What we have to offer: * Competitive pay * Full benefit package starting day 1 * 401k matching * Tuition Reimbursement Seeking local candidates only that are commutable to Wayne, PA. Work authorization required: We are unable to provide visa sponsorship now or in the future. Position Overview: The Network Administrator is responsible for maintaining and optimizing Ecovyst's network infrastructure to ensure secure, reliable, and high-performance connectivity across all business locations. This role involves configuring, monitoring, and troubleshooting network systems, implementing security measures, and supporting business-critical applications that depend on robust network operations. What you will be doing: * Network Operations: Manage day-to-day network performance, availability, and reliability across LAN, WAN, and wireless environments. * Configuration and Maintenance: Configure routers, switches, firewalls, and other network devices. Apply firmware updates and patches to maintain security and stability. * Monitoring and Troubleshooting: Use network monitoring tools to proactively identify and resolve connectivity issues, minimizing downtime. * Security Management: Implement and maintain network security protocols, including firewalls, VPNs, and intrusion detection systems. Ensure compliance with cybersecurity standards. * Vendor Coordination: Work with service providers and hardware vendors for network upgrades, maintenance, and issue resolution. * Disaster Recovery and Backups: Support network-related components of disaster recovery plans and ensure backup connectivity solutions are in place. * Collaboration: Partner with system administrators and application teams to ensure seamless integration and optimal performance of business systems. Requirements & Qualifications: * Bachelor's degree in Information Technology, Computer Science, or related field; relevant certifications preferred. * 5-7 years of experience in network administration or infrastructure support. * Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and routing protocols. * Experience with firewall configuration, VPN technologies, and network security best practices. * Familiarity with network monitoring tools * Understanding of cloud networking and hybrid environments. * Hands-on experience with wireless networking standards and troubleshooting wireless connectivity issues. * Proficiency in managing cloud-based network services and hybrid environments, including integration and security. * Ability to perform network capacity planning and implement scalable solutions to support business growth. * Detail-oriented with a strong commitment to network reliability and security. * Proactive in identifying potential issues and implementing preventive measures. * Collaborative team player who communicates effectively across IT and business units. * Adaptable to changing priorities and able to perform under pressure. * Continuous learner who stays current with emerging networking technologies and trends. * Strong sense of accountability and ownership for critical infrastructure
    $61k-79k yearly est. 3d ago
  • PT Instructor Pool - Information Technology (Software Development)

    Madisoncollege 4.3company rating

    Information technology manager job in District, PA

    Current Madison College employees must apply to the internal career site by logging into Workday Application Deadline: Salary Information: Salary depends upon workload. Department: School of STEM_IT Software Development PTF Job Description: Madison College is recruiting a pool of highly motivated and qualified candidates to teach part time courses in-person for the Information Technology (Software Development) program. Applications will be accepted on a continuous basis for the 2025-2026 academic school year. If you possess the aspiration to help others succeed, this is an opportunity for you to positively impact the community and lives of our students. Madison College is a first-choice institution that offers exceptional educational opportunities to our students providing high-demand skills for professional and academic growth. Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Hiring a diverse workforce that mirrors our student population is more than just a commitment at Madison College - it is the foundation of what we are striving to do. Come be part of our great team! Organizational Function and Responsibilities: This position instructs adult students at the technical diploma and associate degree levels, as well as to provide continuing education and customized training for business and industry. Instructors develop learner-centered instructional strategies, collaborative curriculum and assessments for continuous improvement. This position reports to the Department Chair in Information Technology - School of Science, Technology, Engineering and Mathematics. Information Technology (Software Development) related program faculty teach in the following program areas: Data Analytics Software Quality Front End Developer Web Software Developer The following duties are typically expected of this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. 1. Responsible for instruction in the Information Technology program including but not limited to the following courses in the IT-Web Software Developer and IT-Front End Developer programs 2. Develop and plan appropriate instructional strategies and alternative delivery strategies when appropriate including but not limited to hybrid, face-to-face and on-line course delivery. 3. Participate in in-service meetings, staff development trainings or other activities or programs requested by the Department. 4. Assist and advise students who have problems with assignments, tests, grades, course content, career concerns, and other academic matters. 5. Comply with college policies and directions regarding student testing, record keeping, advanced standing, providing grades on a timely basis, evaluating student performance and maintaining office hours for student assistance and counseling, etc. 6. Maintain competencies as an instructor as aligned with the Faculty Quality Assurance System. 7. Assist students in developing work experience assignments such as internships, work study assignments, team projects, etc. 8. Demonstrate a commitment to the college's mission, vision & values. Knowledge, Skills, and Abilities: The knowledge, skills, and abilities listed below outline general expectations of part-time faculty. Each academic program will have specific content area expertise requirements that will be developed at the time of hiring, based on the department's needs. 1. Knowledge of current educational methods and strategies, including learner-centered instruction, assessment, evaluation and collaborative techniques and strategies that address closing the gap in student access and achievement across race, gender and disability. 2. Skill in the use of educational technology and alternative delivery methods. 3. Knowledge and ability to infuse multicultural perspectives into course content and delivery. 4. Skill in communications and human relations with populations having diverse socio-economic and racial backgrounds, as well as individuals with disabilities. 5. Ability to interact with business and industry to establish partnerships. 6. Knowledge of and experience with modern software development methodologies. 7. Knowledge of and experience with design, development, and testing of computer software. Qualifications: 1. Associate's Degree from an accredited college or university OR combination of education and other accomplishments that is equivalent. **If claiming equivalency, attach separate statement that presents basis for this claim and submit supporting evidence, e.g., transcripts, publications and other work products. Preferred: additional continuing education or industry certification e.g. CCNA, CCNP, CCIE, MCSA, MCSE, AWS, Azure in Information Technology. 2. Four (4) years or 8,000 hours of combined occupational experience One (1) year (2,000 hours) of related work experience must be within the past five (5) years. SPECIAL INSTRUCTIONS TO APPLICANTS: Madison College utilizes pool postings for all Part-time Instructor positions. This posting is a pool position to collect applications for potential part-time instruction positions. Part-time Instructors are hired on a per course basis each semester, and teaching one semester does not guarantee assignment for the following semester. The teaching hours for a part-time instructor vary and can include day, evening, and weekend classes. If interested, please complete the required online application and attach a resume, cover letter, and transcripts (unofficial copy). Please note that all transcripts will be checked for verification of accreditation before hire. This pool will close on approximately January 31, 2026. If you are not contacted by this time and you are still interested in employment with Madison College, you will be asked to reapply to a new pool. All communications will be through the email provided on your application materials. We regard diversity in the workforce as a competitive advantage and strongly support its presence in our educational environment. Madison College does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you are experiencing application issues, please contact us at the Talent Acquisition email ************************* or HR hotline **************. To ensure that emails from us regarding your application do not go to your spam folder, please add the @madisoncollege.edu domain as a safe sender in your email. Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in employment, admissions or its programs or activities. Madison College offers degrees, diplomas, apprenticeships and certificates in Architecture & Engineering; Arts, Design & Humanities; Business; Construction, Manufacturing & Maintenance; Culinary, Hospitality & Fitness; Education & Social Services; Health Sciences; Information Technology; Law, Protective & Human Services; Science, Math & Natural Resources; and Transportation. Admissions criteria vary by program and are available by calling our Enrollment Office at ************** or ************** Ext. 6210. The following person has been designated to coordinate Title IX of the Education Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973 and to handle inquiries regarding the college's nondiscrimination policies: Lisa Muchka, Compliance Coordinator, 1701 Wright Street, Madison, WI 53704 **************
    $62k-77k yearly est. Auto-Apply 60d+ ago
  • IT Support Technician

    Stauffer Manufacturing

    Information technology manager job in Red Hill, PA

    About the Role Family-owned and operated for five generations, Stauffer Glove & Safety is a leader in the distribution of safety and PPE products. The IT Support Technician plays a critical role in maintaining and enhancing the technological infrastructure within the transportation and warehousing industry. This position focuses on ensuring the reliability, security, and efficiency of local area networks and cloud-based systems to support daily operations. The technician will be responsible for implementing disaster recovery and backup plans to safeguard vital data and minimize downtime. Additionally, the role involves managing and troubleshooting a variety of hardware and software issues, including mobile devices and PC systems, to provide seamless support to end-users. Ultimately, this position ensures that all IT systems operate optimally to support the organization's logistical and operational goals across multiple locations in the United States. This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Minimal travel may be required for this position. What We Offer With over 115 years of experience, Stauffer Glove & Safety offers employees the stability of an industry leader. 401K + 401K Matching Health, Dental, and Vision Insurance Paid Time Off Hybrid Work Schedule Responsibilities & Skills: Design, implement, and maintain local area networks (LAN) to ensure robust connectivity and performance. Develop, execute, and maintain existing disaster recovery and backup plans to protect critical data and systems. Manage and troubleshoot software-defined networking (SDN) and cloud networking environments to optimize network resources. Provide advanced PC troubleshooting and technical support to resolve hardware and software issues promptly. Oversee equipment management, including installation, configuration, and maintenance of IT hardware and mobile devices. Administer mobile device management (MDM) solutions to secure and manage company-issued mobile technology. Collaborate with cross-functional teams to support IT infrastructure needs and improve system reliability. Document technical procedures and maintain accurate records of network configurations and support activities. Design and maintain efficient local area networks that support critical business operations. On occasion, work with contractors or vendors to accomplish the above. Disaster recovery and backup planning skills ensure that data integrity and system availability are preserved in the event of unexpected disruptions. Software-defined networking and cloud networking knowledge enable the technician to optimize network performance and scalability in a hybrid IT environment. PC troubleshooting and equipment management skills are essential for resolving end-user issues quickly and maintaining hardware reliability. Mobile device management expertise is used to secure and manage mobile assets, ensuring compliance with company policies and protecting sensitive information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required Qualifications: Associate degree in Information Technology, Computer Science, or a related field, or equivalent work experience. Minimum of 3 years of experience in IT support or network administration roles. Proven experience with local area network design, implementation, and troubleshooting. Strong knowledge of disaster recovery planning and backup solutions. Hands-on experience with PC troubleshooting and hardware maintenance, and a demonstrated ability to troubleshoot remotely. Familiarity with mobile device management and equipment lifecycle management. Preferred Qualifications: Bachelor's degree in Information Technology, Computer Science, or related discipline. Certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or Cisco CCNA. Experience working within the supply chain, warehousing, or transportation industries or similar operational environments. Knowledge of software-defined networking (SDN) technologies and cloud networking platforms like AWS or Azure. Experience with scripting or automation tools to streamline IT support processes. AAP/EEO Statement Stauffer Glove and Safety is an EEO/AA/Female/Minority/Veteran/Disability Employer - See more at: ************************************** Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $44k-77k yearly est. Auto-Apply 43d ago
  • Information Technology Professional

    U.S. Navy 4.0company rating

    Information technology manager job in Allentown, PA

    To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military
    $68k-97k yearly est. 39d ago
  • Network Infrastructure Support and Maintenance

    Management Applications

    Information technology manager job in Lebanon, PA

    Management Applications, Inc., a leading provider of Network Management, Design and Implementation is seeking individuals for contract positions for the PA Department of Human Services. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements (not all inclusive): Server, Network and IVR Support (Support, Maintenance, Disaster Recovery, Backup) Monitor Network Status and Resolve Issues Server Management, Upgrade and Expansion Server Security Management and Support of Network Software (Upgrades, Patches) Management and Support for LAN interfaces to local county data processing networks Management and Support of Voice Gateways (IVR System, Inbound/Outbound Calls) Management and Support of Cisco Call Managers and IVR Platform Management and Support of Content Delivery Network End User and Desktop Support (Help Desk Level 1-3) Manage User Accounts Network Implementation, Installation, Relocation (Including Remote Sites) Desktop/PC/Workstation Support Email/Exchange Support (4000 mailboxes) Management of Citrix Connectivity Print Support and Management Security/VPN/Firewall Asset Tracking Project Management Knowledge Transfer Possible Positions: 1. Local Team Lead: Minimum of (5) years of experience in managing the day-to-day operations and support of a client infrastructure network of similar size and scope as the PACSES Client Infrastructure Network. Minimum of CCENT (Cisco Certified Entry Networking Technician) Certification, or higher). Information Technology Infrastructure Library (ITIL) v3 certification (Foundation level or higher). 2. Server Support Personnel: Minimum of (5) years of experience installing, configuring and troubleshooting Windows platform server. At least one (1) of the following certifications: MCSE Certification for Windows Server 2008, MCSE Certification for Windows Server 2012. 3. LAN/WAN Support Personnel: Minimum of five (5) years of hands-on experience in network design, the installation and configuration of fiber and cat 6 wiring, routers, and layer three switches. Minimum of three (3) years of hands-on experience in web based ACNS version 5.1 or higher. Content Engines, Content Delivery Manager and Content Router. Experience utilizing CISCO monitoring tools and products · CCENT (Cisco Certified Entry Networking Technician) Certification, or Higher. Across the LAN/WAN support team, the following certifications must be held by any one (1) or combination of staff members of the LAN/WAN Support team: CCNP (Cisco Certified Network Professional), CCVP (Cisco Certified Voice Professional), CCSP (Cisco Certified Security Professional), or CompTIA Security (+) Accreditation. 4. Internet, Email and Firewall Support Personnel: Minimum of five (5) years of experience in implementing router-to-router VPN encryption and Internet security solutions including PIX. Minimum of five (5) years of experience in configuring and tuning web servers for large, diverse groups of users. This minimum experience requirement must be met within a seven (7) year period immediately preceding the RFP release date. Minimum of five (5) years of experience in deploying and administering Microsoft Exchange servers. Experience in implementing “thin client” technology is preferred. CCA (Citrix Certified Administrator) or CCAA (Citrix Certified Advanced Administrator) certification. 5. Help desk and desktop support staff: Minimum of three (3) years of experience in workstation and desktop configuration, and setup and basic LAN implementations. Must have current experience with MS Windows 7 and develop knowledge of future MS Windows releases (e.g. Windows 10). Hands-on experience in using automated service desk tools (experience in using ServiceNow is preferred). Job Application Instructions: To be considered for these positions please submit a resume (2 page max) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED. Compensation: Compensation will be commensurate with experience.
    $47k-75k yearly est. 60d+ ago

Learn more about information technology manager jobs

How much does an information technology manager earn in Reading, PA?

The average information technology manager in Reading, PA earns between $83,000 and $167,000 annually. This compares to the national average information technology manager range of $84,000 to $169,000.

Average information technology manager salary in Reading, PA

$118,000
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