Information technology manager jobs in Scranton, PA

Leading writer of Property & Casualty Reinsurance seeking an IT Lead/ Manager - IT Support Services in their NY office managing strategic initiatives and workflows, communications and team requirements for the global operations team. I have been supporting this client for 20+ years, and I can sincerely say they have the best, most employee centric, corporate culture of any client I've worked with. Their global team shares a passion for solving their customers' problems through a collaborative and entrepreneurial culture that empowers employees and rewards creative thinking. This is an in office position located in midtown Manhattan very close to all major transportation hubs. For over three decades, the firm has helped its clients manage the risks of operating in a volatile and uncertain world. They're experts in Property, Casualty, Specialty, Cyber and Credit reinsurance, consistently recognized for the innovative way they combine data, experience and technology to understand and manage large and complex risks across the world. They are also a business with a real social purpose - we help protect communities around the globe and enable prosperity for all. Our purpose drives us forward every day as we seek solutions to some of the world's most complicated challenges. About the Position Reporting directly to the AVP, IT Services Delivery Manager and will be based in our New York office. Will have select travel to other US and Europe offices as needed and as per business/project requirements. This role is part of our global IT support function and is responsible for providing first to fourth line technical support to end users across the organization. The successful candidate will play a key role in ensuring a seamless and responsive IT experience for our employees. Key Relationships Reports to: AVP, IT Services Delivery Manager Key Stakeholders: IT Support members, Internal end users, Remote End Users, IT Security Operations and IT Infrastructure. Key Partners: Global IT support teams, third-party vendors, and service providers Key Responsibilities Support the IT Service Delivery Manager in leading the IT Support team, ensuring alignment with business priorities, SLA adherence, and compliance with global service standards. Oversee BAU operations including ticket management, procurement, invoice processing, onboarding/offboarding, and patching cycles, while mentoring team members for consistent execution and knowledge transfer. Provide oversight and direction to IT members and direct reports, to ensure members are focused on items that are important to the business and aligns with IT service delivery. Deliver expert-level support for Windows 10/11, mac OS, Microsoft365, enterprise applications, and advanced server OS environments. Perform advanced diagnostics, repair, and integration for desktops, laptops, mobile devices, printers, peripherals, and server hardware. Manage full user lifecycle, including permissions, access control, provisioning, and policy enforcement across Active Directory, Exchange, and Azure AD. Collaborate with local IT members, architecture and operations teams to resolve technical issues and manage resources for high-quality end-user support. Lead resolution of complex, cross-system issues through root cause analysis and appropriate resource engagement. Oversee hardware lifecycle management and automation, ensuring device and data security and integrity. Provide local and global support, acting as smart hands for IT functions during installations and advanced troubleshooting. Maintain vendor and supplier relationships to support operational efficiency and compliance. Enforce IT policies and ensure global teams adhere to standards and compliance requirements. Research emerging technologies and recommend solutions to enhance service delivery. Lead training, coaching, and mentoring initiatives to build team capabilities and foster continuous development. Analyze support trends and team performance to identify improvement opportunities. Conduct system health checks and reporting, proactively addressing monitoring gaps. Act as content steward by maintaining troubleshooting records, contributing to the knowledge base, and creating/delivering training materials and sessions. Build strong stakeholder relationships and drive collaboration across functional groups, serving as a role model for the team. Serve as Incident Response Technical Manager for endpoint-related incidents, ensuring swift and effective resolution. Provide out-of-office support, including queue monitoring, basic issue resolution, and acting as a backstop resource when needed. Accountable for driving vulnerability remediation and ensuring security SLAs are met, guiding IT members in addressing identified risks. Design, document, and remediate ITSM and Hardware Asset Management (HAM) processes. Participate in disaster recovery planning, testing, and execution. Rotate with Level 3 & 4 analysts for scheduled server patching maintenance windows. Mentor and coach global team members. Candidate Qualifications: Required: 5+ years of experience in a technical support or helpdesk environment. Proficiency in supporting Windows and Mac OS X operating systems. Experience with Mac device deployment, management, and security compliance. Familiarity with Microsoft365, Active Directory, and basic networking concepts. Experience using SCCM, Patch My PC, or Altiris SMA for software deployment and patch management. Strong communication and customer service skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. A relevant IT certification (e.g., ITIL Expert, advanced certifications such as Azure, VMware, etc.) is a plus. Preferred: Bachelor's or higher, with specialized training. Build management skills. ITIL Expert, advanced certifications or experience with ITSM tools (e.g., ServiceNow, Jira Service Desk). Exposure to mobile device management (MDM) platforms. Deep understanding with Apple Business Essentials and MS Intune integration/platform support. Experienced scripting knowledge (e.g., PowerShell)

We're searching for an IT Service Desk Manager who isn't just keeping the lights on but shaping how support feels, functions, and evolves. This leader brings fresh ideas, a people-first mindset, and the technical backbone to run a high-performing support operation. If you thrive in fast-moving environments and love turning chaos into clarity, this role calls your name. Location: Onsite Type: Direct Hire Start Date: January Key Responsibilities Lead and mentor the service desk team, driving excellence in customer service and technical troubleshooting. Manage daily ticket flow, ensuring timely resolution, accurate triage, and proper escalation paths. Introduce and refine innovative support practices that improve speed, quality, and user satisfaction. Partner with IT leadership to develop and implement service strategies, SOPs, and performance metrics. Oversee onboarding/offboarding processes, device provisioning, and common enterprise support needs. Build strong relationships with internal customers, turning feedback into actionable improvements. Track KPIs, analyze trends, and deliver insights that shape staffing, training, and process decisions. Ensure compliance with security standards, IT policies, and change management guidelines. Collaborate cross-functionally with infrastructure, network, and application teams to resolve complex issues. Champion a culture of learning, ownership, and proactive problem-solving. Required Experience & Skills 5+ years of IT service desk or end-user support leadership experience. Strong understanding of Windows/Mac environments, O365, ticketing systems, and common enterprise applications. Proven ability to modernize or scale support operations. Experience with ITSM frameworks and best practices (ITIL a plus). Excellent communication skills, with calm-in-the-storm leadership. Ability to manage multiple priorities and inspire teams in a dynamic environment. Strong analytical skills, with comfort reading dashboards, spotting patterns, and driving decisions.

Fulltime Role IT Operations Manager Required: 7+ years' experience working in an IT Operations production support role in an enterprise environment 2+ years' leadership experience Ability to support 24x7 operations Demonstrated experience as a hands-on technical manager, actively involved in designing, developing, and implementing technical solutions, with a proven ability to lead and mentor a team of technical professionals Familiarity working with enterprise project planning and resourcing Internal and external customer-facing production support experience Familiarity with various monitoring solutions like Solarwinds, Dynatrace, and DefenseStorm Knowledgeable with a variety of infrastructure technologies: Windows, VMware Active Directory Detail-oriented, with superior verbal and written communication skills Strong critical thinker with problem solving aptitude Excellent organizational skills with the ability to juggle multiple tasks at once Proactive mindset Job Description: Under the general direction of the SVP Head of Infrastructure, the IT Operations Manager is responsible for providing leadership and hands-on support for company-wide production operation initiatives. This position emphasizes understanding of critical production and support operations, anticipating the future direction of the Information Technology industry and relating those changes to current IT Operations. Responsibilities: Oversee 24x7 production support teams for and affiliates, user technical support, and production job schedules Assist in the management of policy development and technology planning Evaluate user needs and system functionality to confirm that systems meet the needs of individuals and projects Develops, builds, and sustains a strong working relationship and partnership with IS Customers. Accountable for quality of services and solutions delivered Manages the development, implementation, and maintenance of policies, objectives, short-and long-range planning; develops and implements projects and programs to assist in accomplishment of established goals Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting Develops IS plans at tactical levels and then follows through on execution of plans. Develops system and organizational roadmaps that ensure business and service continuity Ensure smooth operations of all IT systems and data security Understand and track applicable regulatory and reporting requirements Conduct periodic audits (based on policies and procedures) to ensure compliance with regulatory, enterprise security requirements Assist in preparing the IT organization's disaster recovery and business continuity plans, policies, and procedures Work with senior management to enhance monitoring of critical applications and develop operational run books Identify issues, trends, and opportunities to improve efficiency, cost effectiveness, and/or quality; develop recommendations and implement solutions to identified issues and opportunities Establish a stable performance environment by monitoring and analyzing problems Ensure problems are identified and solved as rapidly and efficiently as possible Provide and manage utilization and capacity monitoring of all networks, data storage, servers, and phones for management reporting and planning Provides estimates, forecasting and work planning assistance Preferred: ITSM or ServiceNow experience Licenses/Certification: MCSE, VMWare, Storage, PMP, CCNP, ITIL v3 Certification

The Company Our client is a rapidly scaling SaaS provider operating at the forefront of cloud technology and AI infrastructure. Their platform supports enterprise customers with high availability, secure data environments, and seamless performance. As the business grows, they're making substantial investments in IT operations and infrastructure resilience. The Opportunity We are partnering with the organization to identify an IT Manager who will lead infrastructure operations, strengthen end-user support, and drive strategic upgrades across a modern, cloud-forward environment. This role combines hands-on leadership with the autonomy to shape a high-performing technology function. You will directly influence reliability, security, and scalability as the company continues its expansion. Key Responsibilities Oversee IT infrastructure operations across Windows, Mac, M365, identity, and networking technologies Lead internal and contract support resources, managing ticketing, escalations, and onboarding processes Enhance endpoint security and device lifecycle management programs Coordinate with Security Engineering to optimize controls, compliance, and incident response readiness Introduce automation opportunities that improve uptime, efficiency, and user experience Own vendor and MSP relationships to ensure SLA performance and cost alignment Execute on infrastructure modernization initiatives supporting cloud growth and emerging AI workloads Track and report operational metrics tied to system performance and service delivery What We're Looking For 4-8 years in IT Infrastructure/Operations with leadership responsibilities Technical strengths across: Microsoft 365 / Azure AD Networking platforms such as Cisco, Meraki, or Palo Alto Endpoint tools like Intune or JAMF Virtualization and cloud platforms (VMware, AWS/Azure) Experience guiding or mentoring junior technologists or project contributors Strong communication and collaboration skills with stakeholders at all levels A proactive approach to innovation and continuous improvement Why This Role Stands Out Lead and grow a team during a high-growth business cycle Drive IT strategy and modernization during critical scaling Significant visibility with leadership and product stakeholders Opportunity to build long-term ownership of corporate infrastructure The Phoenix Group Advisors is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and prohibit discrimination and harassment of any kind based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We strive to attract talented individuals from all backgrounds and provide equal employment opportunities to all employees and applicants for employment.

Pay: $40-50 hr We are seeking a detail-oriented and customer-focused IT Operations Specialist to oversee and support a dynamic in-office technical environment. The ideal candidate will manage hardware inventory, provide expert in-person support, troubleshoot hardware and software issues across a range of devices, and collaborate with various teams to ensure seamless technology operations. If you have a knack for swift problem-solving, strong technical knowledge, and a commitment to white-glove service, this position offers an excellent opportunity to contribute to our organization's success. Requirements 3-5 years of experience in system administration or a similar IT support role Proven experience managing on-site inventory, hardware requests, and vendor coordination Strong Mac experience is essential Expertise in providing white-glove, high-level support In-depth knowledge of networking concepts (TCP/IP protocols, Wi-Fi, VPN, wired connections) Familiarity with Google Workspace and Microsoft 365 platforms Ability to troubleshoot AV equipment (e.g., Neat Bars, Zoom Rooms) Experience with Active Directory or Okta for user provisioning and permissions Competency in handling user access requests and security protocols Experience with mobile device management (MDM) and software/hardware installations Ability to assist with conference room technology setup and troubleshooting Responsibilities Manage on-site inventory, including hardware requests, shipping, receiving, and vendor interactions Provide in-person, white-glove support for end-users' hardware and software issues across various devices Support user access management, ensuring proper permissions in AD, GSuite, Okta, and similar systems Troubleshoot network connectivity issues (Wi-Fi, VPN, wired) and assist with software installations and mobile device setups Collaborate with Office Operations and Network Engineering teams on in-office technology setup and troubleshooting Perform routine maintenance, updates, and system checks Document support requests accurately in the ticketing system and ensure timely resolution Escalate complex issues appropriately to specialized support teams as needed

Summary of Job: The IT Support Manager will be responsible for overseeing daily support operations, managing a team of IT support technicians, and ensuring that all technical issues are resolved promptly and efficiently. This hands-on role will support the team as needed, helping end-users in resolving hardware and software issues. This role requires strong leadership skills, a deep understanding of IT systems, and the ability to communicate effectively with both technical and non-technical staff. The ideal candidate will have a proven track record in IT support, excellent problem-solving abilities, and a commitment to delivering high-quality service. Key responsibilities include developing support policies, monitoring performance metrics, and collaborating with other departments to implement new technologies. The IT Support Manager will also be responsible for training and mentoring team members, monitoring budget spend and ensuring compliance with security protocols. This position offers the opportunity to work in a dynamic environment, contribute to the growth of the organization, and stay up-to-date with the latest technological advancements. Primary Responsibilities: Lead the internal IT support team in our day-to-day IT operations, equipment provisioning, user access management, endpoint maintenance, & contributing to the overall improvement of our IT stack Manage deployment, configuration, and lifecycle of endpoints, operating systems, and core applications (i.e., Microsoft 365, Teams, ERP systems) Manage outsourced 1st level tech support vendor/team Develop and implement support processes that drive efficiency and scalability for the team Establish and track KPIs, SLAs, and user satisfaction metrics to measure service performance Oversee asset management process, drive improvements to efficiency and accuracy Support onboarding / off-boarding employees across all corporate systems Train, coach, and mentor IT support team Partner with other IT teams (infrastructure, cybersecurity, business applications) to escalate and resolve complex issues Assist end-users as needed in resolving software and hardware issues Required Experience and Education: 7+ years relevant experience, 3+ in a team leadership role Bachelor's Degree Required Skills/Knowledge: Previous help desk experience including supervisory roles Exceptional customer service skills with a problem-solving attitude Strong organizational and time management skills with the ability to prioritize and manage multiple tasks Exceptional communication skills - able to explain complex technical concepts in clear, simple terms to non-technical users Proven ability to document procedures, maintain asset records, and create knowledge base content Team leadership and mentoring associates; team player who can collaborate in a productive fashion Strong technical proficiency with Windows, Android and iOS environments, Microsoft 365, Teams, and standard business applications Experience managing Active Directory, group policies, and identity management processes Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN, wireless connectivity) Experience with endpoint management tools (i.e. SOTI, Microsoft Intune, SCCM, or equivalent) Experience with helpdesk/ticketing platforms, including configuration, automation, and analytics/reporting (i.e., ServiceNow, Jira, Zendesk, etc.) We offer a competitive salary of $95k-$110k. Excellent benefits which include medical, dental and vision. Eligibility in benefit plans begin the first of the month following 60 days of employment. Six (6) days of sick leave; two (2) weeks of vacation accrued throughout the year; nine (9) Company Paid Holidays and a 401K Plan with employer match. EOE without regard to race, color, religion, creed, affectional or sexual orientation or sex, national origin, ancestry, age, disability, genetics, veteran status, gender, gender identity, citizenship status, marital status, VEVRAA Federal Contractor.

The IT Regional Manager - US manages geographical offices' IT functions, staff, resources and quality of support for the US Region. Works with Director of IT Service, as well as US territory IT Service Managers to deliver unified IT services and solutions. In this capacity, the IT Regional Manager - US will: Ensure exceptional customer service to all internal and external customers; proactively promote and model client service excellence among regional teams and across the broader IT organization; facilitate customer advocacy to drive timely service resolution; Leadership oversight for operational availability of office-technology equipment including computers, printers, peripheral hardware and video conferencing equipment; Utilize IT service management applications and tools (specifically ServiceNow and Jira) in conjunction with departmental best practices to create, update, escalate, and close tickets, recording the life-cycle of all service requests. Ensure call ownership by acting as a liaison between Firm-side IT groups and customers, keeping them informed of service request status until resolution; Manage regional office team's performance management and set goals and objectives; ensure their continuous technical and professional development; influence them to be flexible and adaptable to the changing needs of their customers and office needs; provide opportunities for team members to build and demonstrate new skills and achievements; Management participation in planning and supporting Enterprise meeting technology events including video conferences, presentations and client meetings; Build trusted relationships with office management and customers; Provide technology consultancy to deliver business solutions to drive office success; Assist PMO with projects by providing leadership in the regional implementation of Firm wide and office-specific initiatives, projects and related deployments; Work with other IT Managers to ensure Firm wide repeatable customer service model and identify and recommend to IT Service Director changes to drive continuous customer service satisfaction and process improvement; Work as an influencing team; Work with IT Infrastructure team to ensure the performance of and perform routine maintenance on network infrastructure, servers, and telecommunication and audio/visual equipment; Foster data security policies and best practices; and Periodically travel to regional offices to meet with office management and team. Proficiencies: Expert proficiency in Microsoft Operating Systems; Expert proficiency in Microsoft Office Suite; Expert knowledge of customer service principles and practices; Advanced proficiency in IT Service management systems (ServiceNow and Jira preferred); Advanced proficiency in producing and analyzing service desk reporting and metrics; Advanced to expert knowledge of Microsoft Operating System application installation and configuration processes; Advanced to expert knowledge of remote access architectures, technologies and applications (Citrix, VPN); Advanced to expert knowledge of wireless networking, technologies and applications (iOS); and Advanced knowledge of networking technologies, cabling topologies, devices, and related applications. Qualifications: Bachelor's degree (preferred) or equivalent experience; Advanced degree (preferred); At least 10 years of management or supervisory experience; At least 10 years of experience providing direct support to customers in the areas of software, hardware and networking technologies; At least 10 years of experience in LAN, WAN and network systems support; At least 10 years of experience configuring, installing and maintaining client PC operating systems and related devices; and Professional services or law firm experience (preferred).

Client: IT MSP Title: Data Center Project Manager Type: Direct hire The Project Manager (PM) is responsible for overseeing the planning, execution, and delivery of complex networking and Data Center (DC) projects across multiple client environments. This role oversees end-to-end material management, hardware forecasting, and program tracking for new data center builds and backbone projects, while also providing backfill support for retrofit programs as needed. The PM is responsible for strategic planning, cross-team collaboration, and ensuring that all technical and delivery aspects are executed on time, within scope, and aligned with client and organizational goals. Key Responsibilities Material Management & Hardware Forecasting Oversee material management across all DC build types Monitor and flag hardware shortages Prepare New Build schedules for DC regions and update milestone date shifts in appropriate trackers and tools Provide consumption signals during demand planning Hardware Sourcing & BOM Management Collaborate internally for hardware sourcing; review supply sheets and discuss shortages with relevant team members Communicate design discrepancies vs. master BOM changes to stakeholders; clarify master BOM requirements for each project Work with design creators for BOM understanding and flag hardware delivery risks to stakeholders Deployment, Prioritization & Escalation Analyze dependencies between projects; optimize/prioritize hardware deployment and flag shortages Work with the team ensure POs are accurate and prioritize gear delivery Refer all flagged issues to stakeholders Tracking, Analysis & Communication Analyze gear requirements for new builds; understand milestones and track milestone shifts Collaborate with the team for milestones and gear requirements Build & update trackers appropriately Facilitate transfer of hardware from central to local warehouses Lead/coordinate weekly meetings Review and update status decks in weekly syncs Respond to questions about delivery dates and risks Identify and flag risks & blockers Track chats and assist with programmatic updates Schedule and conduct lessons learned meetings Roadmap Development & Resource Allocation Vet and validate the roadmap with team Lead calls with all stakeholders for feedback Ensure roadmap coverage for all projects Ensure clear documentation of site/building nuances Continuous Improvement & Documentation Maintain documentation and trackers Analyze gear requirements based on specifications Coordinate and follow up with all necessary teams regarding material status Review tasks/comments for delivery confirmation and shortages Work with team to understand BOM finalizations and flag mismatches Lead inventory clean-up exercises and ensure process documentation is current Identify process inefficiencies and suggest improvements to project execution framework Support training and onboarding for new team members or subcontractors Required Qualifications Exceptional communication and stakeholder management skills Proven experience with vendor and logistics management Efficiency in cross-functional team coordination Strong analytical mindset and ability to manage multiple concurrent projects Proven track record of delivering complex solutions, while navigating a fast-paced environment with frequent shift in priorities Strong familiarity with tools such as G Sheets, Excel, Jira, Smartsheet, MS Project, or equivalent PM software Preferred Qualifications Understanding of colocation and edge computing architectures 5+ years of experience managing large-scale data center, network infrastructure, or field deployment projects Familiarity with SLA-driven managed services and handoff to NOC operations Experience with ITIL or PMP methodologies preferred Bachelor's degree in Computer Science, Engineering, or other related technical field Physical Demand & Work Environment: Must have the ability to perform office-related tasks which may include prolonged sitting or standing Must have the ability to move from place to place within an office environment Must be able to use a computer Must have the ability to communicate effectively Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers

Director of Information Systems, Integrations National Nonprofit Organization New York, New York (Hybrid) Support the strategic direction and execution of enterprise technology initiatives by overseeing and managing software and hardware implementations across centralized and remote environments. Key Responsibilities Partner with executive leadership to evaluate, select, and procure enterprise hardware and software solutions. Provide hands-on leadership for system design and implementation, including system installations, physical hardware setup, network cabling, and full infrastructure refreshes. Administer and support Windows Server environments (2012-2022), including Active Directory, DNS, DHCP, and Group Policy Objects (GPOs). Architect, manage, and optimize VMware vSphere environments supporting 100+ virtual servers with a focus on high availability, performance, and disaster recovery. Oversee Veeam Backup & Replication and Veeam ONE, including backup automation, monitoring, compliance, file-level restores, and full VM recovery to ensure data integrity and business continuity. Plan and execute system upgrades across core platforms, including: Windows OS and patch management VMware ESXi and vCenter Rapid7 Meraki and Cisco networking KnowBe4 security awareness Deskpro Microsoft 365 Lansweeper Coordinate after-hours implementations to minimize operational disruption. Implement and manage cybersecurity initiatives, including SIEM (Rapid7), phishing simulations, endpoint protection, and multi-factor authentication (DUO). Administer Microsoft 365 and Entra ID, including licensing, SharePoint Online, Exchange Online, conditional access policies, and dynamic group configurations. Coordinate with third-party vendors for network upgrades, penetration testing, and infrastructure enhancements; manage vendor performance, delivery timelines, and alignment with organizational objectives. Provide executive-level technical support and act as escalation point for Tier 1-3 support teams. Oversee remote site infrastructure, including server upgrades, wireless network deployments, and ongoing performance and availability. Support a diverse suite of enterprise applications, including Lawson, Raiser's Edge, Laserfiche, SQL-based systems, Kronos, and Frevvo. Lead IT operations for office relocations, system migrations, and large-scale hardware refresh initiatives. Develop and maintain advanced PowerShell and DOS scripts to automate administrative functions and support large-scale system deployments. Perform additional duties as assigned. Education, Experience, and Skills Required Bachelor's degree, preferably in Computer Science or a related field. Minimum of 5 years of IT management experience, including direct client or stakeholder interaction. Strong knowledge of networking hardware and software, including routers, switches, and firewalls. Strong knowledge of website design, development, and implementation, including backend database development. Proficiency with Microsoft Office, Active Directory, DNS, DHCP, and Exchange. Excellent customer service, communication, and analytical skills. Ability to prioritize effectively in a fast-paced environment. Proven troubleshooting and problem-solving abilities. Ability to manage multiple concurrent projects in an organized and timely manner. Experience developing and executing implementation plans and project schedules. Preferred Experience Windows Infrastructure Architecture and Engineering Active Directory & Group Policy Management VMware Virtualization & Veeam Backup Solutions Cybersecurity Operations (Rapid7, KnowBe4) Microsoft 365 & Entra ID Administration Network & Wireless Infrastructure (UniFi, Meraki, WatchGuard, Fortinet) Disaster Recovery & Business Continuity Planning Project Management and Vendor Coordination Enterprise Application Support and IT Service Delivery Executive and Remote Site IT Support

Level 1 IT Technician Office: Long Island City, NY (daily travel to client sites in NYC required) Company: TEC Building Systems LLC | tecsystemsnyc.com Salary range: $55,000 - $65,000 Reports to: Basim Sharhan, IT Manager Recruiter: Kate Lewis, People Ops Program Manager Please apply on LinkedIn and send resume and cover letter to ********************* OVERVIEW TEC Building Systems is seeking a Level 1 IT Technician to join our growing team. In this role, you'll design, maintain, and troubleshoot the hardware and software of our customers' building management systems. You'll provide technical support both in-house and on-site, perform upgrades and preventive maintenance, and assist with training non-technical staff in troubleshooting techniques. This position requires daily travel to client sites throughout New York. Applicants must hold a valid driver's license. RESPONSIBILITIES Perform preventative maintenance on servers and workstations at customer sites Install and configure desktop and laptop computers, peripherals, and related hardware Integrate devices into network environments and test software applications Provide Tier 1 hardware and software support for Windows devices Deliver on-site technical support and ensure client satisfaction during deployments Document all work assignments, resolutions, and client approvals Provide help desk support: problem determination, documentation, diagnostics, resolution, and ticket escalation Troubleshoot hardware, software, and connectivity issues for end users Support users with MS Office, antivirus tools, mobile devices, and peripherals Use remote desktop software to resolve issues or walk clients through solutions Act as a liaison between customers and internal IT staff for accurate problem interpretation Maintain accurate ticketing and reporting in the help desk system QUALIFICATIONS Required: Experience: Minimum 1+ year of frontline IT support (help desk, service desk, or equivalent). Customer Service: Strong interpersonal, customer service, and follow-up skills with a focus on user satisfaction. Communication: Excellent written and verbal communication, including the ability to explain technical concepts to non-technical users. Work Style: Self-motivated, reliable, and able to work independently while managing multiple priorities. Operating Systems: Hands-on troubleshooting experience with Microsoft Windows 10 and Windows 11; familiarity with Windows Server 2016/2019. Software & Applications: Proficiency with Microsoft 365/Office 365 suite, endpoint security/antivirus tools, and common business applications. Hardware & Peripherals: Experience supporting desktops, laptops, printers, scanners, and mobile devices (iOS/Android). Networking: Basic understanding of TCP/IP, DNS, DHCP, and VPN concepts. Documentation: Strong documentation, ticketing, and research skills; experience with ITSM platforms (e.g., ConnectWise, ServiceNow, or similar) is a plus. Licensing & Compliance: Awareness of data security, acceptable use, and basic IT compliance practices. Other: Valid driver's license and ability to travel daily within the New York metropolitan area. Preferred (Nice to Have): CompTIA A+, Network+, or equivalent certification. Exposure to Active Directory (user accounts, password resets, group membership). Experience with remote support tools (TeamViewer, AnyDesk, RDP, etc.). Familiarity with basic IT asset management and inventory tracking. WHY JOIN TEC? Since 1981, TEC Building Systems has been a trusted leader in building automation. Based in Long Island City, we design and deliver custom control solutions for New York's most iconic projects. At TEC, you'll join a collaborative, future-focused team with opportunities for growth, training, and long-term career development.

IT Infrastructure & Security Manager | Hybrid, New York City High-Growth PE-Backed Consumer Brand Portfolio Are you ready to take the next step in your IT leadership career with a fast-growing private equity-backed company transforming the active lifestyle and nutrition space? We're seeking an experienced IT Infrastructure & Security Manager to lead the design, implementation, and optimization of a modern, secure technology environment across both operational and corporate systems. This hybrid role offers the opportunity to shape the company's technology backbone as it scales nationally and internationally. About the Role As the IT Infrastructure & Security Manager, you will be responsible for ensuring the performance, scalability, and cybersecurity of enterprise and plant-level systems. You will partner with cross-functional teams from manufacturing and operations to finance and corporate functions to align infrastructure strategy with business growth goals. Key Responsibilities Lead the design, deployment, and maintenance of IT infrastructure across servers, storage, virtualization, and cloud environments. Manage and optimize network systems including LAN, WAN, VPN, and wireless networks. Oversee backups, disaster recovery, and business continuity planning. Provide leadership to a growing infrastructure and network engineering team. Implement secure remote access solutions for OT environments such as VPNs, jump servers, and role-based access controls. Drive network segmentation, risk assessments, and regulatory compliance efforts. Collaborate with automation engineers and plant operators to align IT and OT integration. Ensure robust cybersecurity architecture across all environments, including firewalls, intrusion detection systems, and endpoint protection. Monitor system and network performance, proactively identifying areas for improvement. What You Bring 7+ years of experience in IT infrastructure and network management. Strong technical expertise with Cisco, Meraki, or similar technologies. Proven experience leading IT teams in fast-paced or manufacturing environments. Deep understanding of networking, virtualization, and cybersecurity best practices. Excellent communication and cross-functional collaboration skills. Hands-on experience managing both IT and OT security. Preferred Certifications: Cisco Certified Network Professional (CCNP) Microsoft Certified: Azure Administrator Associate ITIL Foundation Certification Why Join This is an exceptional hybrid career growth opportunity for a technology leader eager to make an impact in a high-growth, private-equity-backed environment. You will play a critical role in modernizing systems, driving digital transformation, and supporting the company's mission to empower active lifestyles through innovation. Location: Hybrid, New York City Employment Type: Full-Time, Permanent Eligibility: Candidates must be authorized to work in the United States without the need for current or future sponsorship.

Primary Responsibilities Drive Digital Banking Strategy: Lead the strategic roadmap for all digital banking platforms, including online banking, mobile applications, ATMs, and emerging digital interfaces. Ensure these channels are scalable, secure, and aligned with customer expectations, business goals, and regulatory standards. Oversee seamless integration of digital platforms with core banking systems and third-party fintech solutions. Oversee Payment Systems Modernization: Manage and modernize payment systems such as ACH, wire transfers, real-time payments (RTP), P2P, bill pay, and card services. Collaborate with treasury, operations, and compliance teams to ensure that all payment systems meet business requirements and adhere to regulatory obligations. Evaluate and implement new payment technologies and partnerships to enhance efficiency and innovation. Strengthen Technology Architecture: Ensure a robust, secure, and scalable architecture for digital and payment platforms, including APIs, cloud infrastructure, and cybersecurity frameworks. Partner with enterprise architecture and infrastructure teams to deliver high availability, superior performance, and effective disaster recovery capabilities. Enhance Digital Customer Experience: Promote a user-centered design approach and utilize analytics, customer insights, and market trends to drive continuous improvement and innovation. Implement omnichannel strategies to deliver a consistent, personalized, and seamless customer experience across all touchpoints. Ensure Regulatory Compliance and Security: Maintain full compliance with all applicable banking and payment regulations, including FFIEC, NACHA, PCI-DSS, and GLBA. Work closely with cybersecurity and risk management teams to ensure secure digital environments and readiness for incident response. Lead and Develop Teams: Manage and mentor a cross-functional team of IT professionals, including developers, product managers, QA engineers, and system analysts. Foster a culture of collaboration, innovation, accountability, and continuous learning. Risk and Compliance Responsibility: Serve as a proactive risk manager by identifying, reporting, and addressing risks in daily operations as part of F.N.B. Corporation's enterprise risk management program. Ensure all actions and initiatives adhere to corporate policies, regulatory laws, and compliance guidelines. Additional Duties: Perform other related responsibilities and projects as assigned in support of departmental and organizational objectives. Minimum Level of Education Required: Bachelor's Minimum # of Years of Experience Required: 10 Skills Required to Perform the Primary Responsibilities of this Position: Excellent communication skills, both written and verbal Excellent management skills Excellent project management skills Excellent organizational, analytical and interpersonal skills Detail-oriented Ability to work and multi-task in a fast-paced environment Extensive experience in technology leadership roles within Agile frameworks, including responsibilities for team composition, performance, technology strategy, execution, and lifecycle management Proven expertise in the development and delivery of customer-facing technologies, modern integrations, and cloud platforms where quality, scalability, and continuous availability are critical Strong practical foundation in cloud-native development and front-end technologies such as React, React Native, TypeScript, and JavaScript, along with experience consuming RESTful APIs Familiarity with C#, ASP/ASP.Net, .NET Core, and SQL Server is a plus

Ventured backed Fintech firm in the financial wellness space, is looking to bring on an IT System Administrator for its Midtown Manhattan office(3 days onsite a week). This person will wear quite a bit of hats as the go-to IT person with the goal of advancing to infrastructure engineer. The ideal candidate will be proficient with: internal IT operations, resolving Level 1-3 support tickets, endpoint network/security monitoring, gaterhing compliance evidence for SOC2, ISO 27001, and Windows + Linux administration. Targeted Qualifications: · 4+ years as IT System Administrator or similar role · Strong knowledge of Windows and Linux administration · Background with network troubleshooting (switches, routers, firewalls, VPN, WiFI) · Background with incident ticketing systems like JIRA and workstation management systems · Experience with endpoint management (Active Directory, Google Workspace) · Awareness of SOC2, ISO 27001 or similiar compliance frameworks · Knowledge of ITIL and industry best practices · Able to work in team environment and coordinate with 3rd party vendors Bonus Qualifications: · Experience with vulnerability management or compliance evidence gathering · Scripting experience with Bash, Powershell, and/or Python · Experienced with virtualized machines (VMWare, Citrix, Hyper-V) · Previous experience in Fintech or similiarly secured enviornments · Bachelors or Masters in related field Comp Package: · 401K match · Robust Health + Dental · Yearly Bonus potential · Competitive PTO package · Commuter benefits · Many more

Head of IT Infrastructure Our client, a Philadelphia based financial services company is seeking a Head of IT Infrastructure for a hands-on opportunity to design and protect the infrastructure alongside a team of five. The ideal candidate will have experience with Infrastructure Architecture & Strategic Design, Data Protection, Transformation and Innovation, Cloud Migration and Disaster Recovery. Responsibilities Demonstrated success in architecting enterprise infrastructure across hybrid cloud, date centers, user endpoints and networks Hands on technical troubleshooting and optimization Deep understanding of enterprise-grade backup and restore strategies Design of DR and business continuity plans Skills/Competencies 10+ years in infrastructure roles Prior career progression to a leadership role Experience in financial services sector strongly preferred Certifications in enterprise architecture, cloud platforms or cybersecurity Additional Details: Employment type: Direct Hire Salary: DOE In office role. The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position. SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status. SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ***********************************************

Schedule: M-F, 8am - 5pm, some flexibility may be required Interview Process: First Round Phone Screen, Second Round Onsite Interview Six month anticipated assignment. Possibility of extension based on demand. Role Overview The Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes. Daily Tasks (include but are not limited to) • Active Directory Administration • Limited support for corporate mobile devices • Familiarity with cloud applications (Office365, etc.) • Troubleshooting Cisco VPN connectivity • Familiarity supporting Citrix connectivity • Remote connection/utilization • Asset management skills • Edge, Google Chrome, various browser(s) support • Installation/configuration of various Adobe products • Installation/configuration of Check Point endpoint client software • Printer/driver troubleshooting & installation • ServiceNow utilization • Deployment/configuration of standard IP telephony • Hardware ordering/deployment Additional Responsibilities • Documentation (records) management • Knowledge base utilization • Project interaction • Customer scheduling/follow-ups • End user equipment moves (disconnect/reconnect) • Multi-team interaction and/or technical roundtable participation • Standard device imaging via USB/PXE server(s) • Smart-Hands tasks/functions outside of standard operational work Required Skills/Experience: ** • 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience** • Excellent problem-solving and communication skills • Proven experience in Windows OS deployment, especially Windows 11 • Basic knowledge of Command Prompt and PowerShell • Willingness to learn & grow Required Education: • Associate's degree (preferred), HS Diploma or GED Minimum Required Preferred Certifications: • CompTIA IT Fundamentals • CompTIA A+ • CompTIA Cloud+ • CompTIA Mobility+ • CompTIA Network+ • CompTIA Server+ Performance Expectations Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position. IMPORTANT Notes • The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues. o That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance. • The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

Sr. IT User Support Specialist (Japanese Bilingual) Division: Customer Support Division Work Style: Hybrid - Min. 3 days per week in the office/ Or more days to work at office for the demands FLSA Status: Exempt Salary Range: $85,000- 90,000 per year Target Bonus: 6% (depending on company, division or individual performance) Working Hour:Monday to Friday @9:00- 17:00 Full Benefits: Health, Dental, Vision insurance, 401K, PTO etc. Experience Range: Over 5 years Accountabilities: - Provides analytical expertise and assists in a variety of user support activities, including, but not limited to, pre-consultation on procurement of IT products; consultation and advice for end users in problem resolution; guidance for troubleshooting by self-diagnosis and detailed investigation; development of troubleshooting scripts for end user support and technical support in the setup, installation and configuration of desktop hardware and software based on experience; perform desktop application test to ensure compatibility and education and independent decision-making skills. - Participates in the design, testing and deployment of client configurations throughout the company. - Consults with end-users to determine the most effective use and control of the end user H/W, S/W, system functionality and support functions based on own knowledge and experience. - Develops documents, design, analyze, modify and test programs based on and related to specifications. - Develops training programs and materials as well as user instruction to improve business operations. Knowledge and Skills Required: Bilingual - Fluent in English & Business level in Japanese

Applicants MUST currently be local to the Greater Pittburgh Area No 3rd Parties/Sub Vendors Job Type: Full-time Hire Work Authorization: U.S.Citizen Overview: A.C. Coy is currently seeking candidates for a Director of IT Infrastructure role. Our ideal candidate is a hands-on technical leader with 15+ years of IT Infrastructure experience and strong knowledge of networks, systems, security, and Cloud. Responsibilities: Provide hands-on technical leadership to the IT Infrastructure team Manage and mentor a small management team Keep the Infrastructure team aligned and working toward optimum levels of uptime and availability Take a lead role in implementing and maintaining the organization's application systems and/or IT infrastructure Continue ongoing utilization of Azure Cloud whenever possible Provide technical expertise on Microsoft 365 - Office, Sharepoint, and Teams Work closely with developers and engineers to develop road maps for applications, align development plans, and ensure effective integration among information systems and the IT infrastructure Monitor technological advancements to ensure that solutions are continuously improved, supported, and aligned with industry and company standards as well as emerging business requirements Required: Bachelor's degree or higher in Information Systems or a related discipline Must have current hands-on experience 10+ years of IT Infrastructure experience and strong background with Network Engineering, Server Management, User Support, Cloud technology, and IT Security 5+ years in a leadership role; Need a strong ability to lead both projects and people, with willingness to mentor/train Strong expertise with Microsoft 365 and utilization of Office 365, Sharepoint, and Teams to support business operations Any experience with SD-WAN (software defined wide area network) technology Preferred: Experience with Fortinet firewall technology Strong experience MS Azure CCNA certification Technical certifications for relevant technologies (Microsoft, Cisco, VMware, RedHat, NetApp, etc.)

Job Title: Director of Infrastructure Department: IT / Technology Reports To: CEO The Director of Infrastructure is responsible for the overall design, stability, security, and performance of the firm's technology infrastructure. This includes leadership over hardware platforms, server and network operations, system administration, and business application support. The role ensures that all systems - on-premise and cloud - are configured, maintained, and upgraded to meet organizational needs. This position also oversees IT security incident management, monitors system health and availability, and provides escalation support for complex or overflow service tickets. The Director of Infrastructure serves as a senior technology leader and strategic partner across the organization. Essential Responsibilities Infrastructure & Systems Management Provide senior-level administration of virtual and physical Windows servers, with emphasis on upgrades, performance tuning, backup integrity, and high availability. Architect, manage, and optimize a low-latency, high-resilience network environment; perform advanced troubleshooting and root-cause analysis. Lead migration and integration efforts from on-premise systems to IaaS/SaaS solutions, ensuring minimal disruption to operations. Maintain a secure and efficient endpoint environment, including workstations, laptops, mobile devices, printers, and other user-facing technology. Manage internal and hosted solutions, with strong proficiency in Azure, O365, and Salesforce. Telephony & Communication Systems Oversee VoIP and telephony systems, including contact center technologies, with a senior-level understanding of system architecture and troubleshooting. IT Operations & Support Provide escalation support for complex issues and assist in managing overflow ticket volume. Develop and implement proactive strategies to eliminate recurring issues and enhance system reliability. Ensure system monitoring tools, alerts, and reporting mechanisms are maintained and optimized. Leadership & Collaboration Serve as a senior IT leader and subject-matter expert for business units, providing recommendations on technology improvements, training, and workflow optimization. Partner with department leaders to understand business needs and align infrastructure initiatives with organizational goals. Lead, mentor, and develop a team of infrastructure and system support professionals. Governance, Security & Compliance Maintain strong IT security practices, including incident management, patching, access control, and audit support. Oversee backup, disaster recovery, and business continuity planning and testing. Ensure compliance with industry standards, legal requirements, and internal policies. Requirements Experience 7-10 years of experience managing daily IT functions, including networking, server administration, security, backup/disaster recovery, and technical support. Senior-level experience with on-premise and cloud infrastructure: VMware, Windows Server, Windows workstations, Microsoft Azure, Office 365, SonicWall, HP ProCurve switching, and Salesforce. Proven track record managing IT projects involving vendors, internal stakeholders, and third-party partners. 5+ years of experience creating and managing IT budgets, with demonstrated fiscal responsibility. 5+ years managing a team of technical professionals. 3+ years as the senior-most IT resource in a 300+ user environment. Skills & Attributes Strong leadership, communication, and decision-making skills. Ability to translate technical concepts for non-technical stakeholders. Highly organized, detail-oriented, and proactive. Patient, adaptable, and able to work effectively under pressure. Demonstrated ability to implement best practices and drive continuous improvement. Job Level Director Compensation Salary Range: $100,000 - $150,000 Structure: Salary Bonus Eligible: Yes

What You'll Do: Provide support and administration for Michael Kors IT department's cloud presence. Tier 1 - Azure, AWS, Google Cloud Platform Tier 2 - Azure, and O365 Support Windows, Linux, and native cloud services in the respective platforms. Work with application and security teams to remediate any issues with resources, services, or security concerns for cloud platforms. Proactively look for ways to improve administration, monitoring, and standard operating procedures. Plan, create, and deploy backup strategies to protect data stored in the cloud and strategic monitoring for all accounts. Provision and create cloud services for migration and support of applications Monitor and track incidents and triage call in a service desk ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time. Monitor all cloud resources and responding to alerts within the environment. You'll Need to Have: Bachelor's degree in computer science, Information Technology, or related field. Minimum 5+ years of Cloud Admin experience supporting AWS and Azure Experience with automation tools to streamline and standardize our cloud deployments. Ex: ARM Template, Terraform, Cloud Formation, Ansible, etc. Experience with implementing cloud services, such as EC2,S3, Elastic, Docker, IAM, service accounts, Azure VMS, Key vault, storage account, Kubernetes, Backup, Runbook and Monitor. Fundamental knowledge of knowledge of network connectivity, VPC (Subnets/Security Groups) and troubleshooting techniques. Experience in PowerShell scripting and automation of admin functions. Administration experience in Azure and AWS with and without scripting methods. Required certification: Microsoft Azure Administrator, Azure DevOps Engineer, AWS SysOps Administrator, AWS Cloud solutions Associate and AI Certifications will be a plus Experience in Day-to-day Operations of AWS and Azure environments including uptime, cross platform support and security Hands on experience with building retail or relevant applications in AWS and Azure with migration, governance and automated deployments Experience in cloud migration including legacy data transfer from on-prem to AWS Experience in working with application, engineering teams and stakeholders to monitor and maintain a secure and resilient cloud-hosted infrastructure to establish SLAs across the environments Experience in working with Security team for improving DevSecOps process and tools Candidate must be flexible to support needs of the department. Off hours and weekend support are required. Ability to implement systems that are highly available, scalable and meet disaster recovery requirements. Working knowledge of Microsoft Active Directory administration and overall identity and access management for cloud platforms. Added advantage SAP on cloud and Google Cloud Platform We'd Like to See: Familiarity with end point security patch management software. Ex: Ivanti LANDesk, SCCM, Carbon Black, etc. Strong communication skills, both oral and written, with the ability to convey clear and concise thoughts and ideas. Excellent time management skills including the ability to manage multiple projects at any given time. Ability to analyze problems and propose solutions. Ability to work in a fast-paced, dynamic environment. Capri Perks: Generous Paid Time Off & Holiday Calendar Summer Fridays Internal Mobility Across Brands Cross-Brand Discount Exclusive Employee Sales Fav 5 Cards (MK Discount for friends and family) 401k Match Paid Parental Leave Thrive Wellness Program Commuter Benefits Gym Discounts The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at ****************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience. About Us: CAPRI HOLDINGS is a global fashion luxury group consisting of iconic, founder-led brands Versace, Jimmy Choo, and Michael Kors. Our commitment to glamorous style and craftsmanship is at the heart of each brand, as we design innovative products across the full spectrum of fashion luxury categories. The unique DNA and heritage of each brand, combined with the diversity and passion of our people, and our dedication to clients and communities, define our success.