Information technology manager jobs in Syracuse, NY

We are seeking a proactive Information Technology Manager to oversee IT operations at Munson. The Information Technology (IT) and Network Manager serves as the strategic and operational leader for Munson's technology infrastructure, responsible for maintaining institution-wide IT systems, network security, and digital learning environments. This role develops technology standards, leads digital transformation initiatives, and ensures robust business continuity and cybersecurity policies and practices across all campus operations; this includes the Museum of Art and Pratt Munson College of Art and Design. Additionally, will lead and model the delivery of an exceptional user experience. This is a full-time, on site position located in Utica, NY. Hours are Monday through Friday 9 am - 5 pm., however availability during evenings and weekends to troubleshoot in emergency situations is necessary, OUR CULTURE: Munson is committed to community engagement and belonging. We encourage applications from all qualified candidates, regardless of background, and welcome the unique perspectives and experiences they bring. If your skills and qualifications align with this opportunity, we invite you to apply to join our team. This position will model the values and culture of the organization to colleagues and the public by being welcoming, inclusive, and respectful and will value collaboration across the organization. ESSENTIAL JOB FUNCTIONS Systems Administration & Infrastructure Management Provides comprehensive network support across multiple operating systems and platforms Maintains and optimizes network security, backup systems, and disaster recovery protocols Coordinates equipment procurement, installation, upgrades, and configuration management Working with our outside consultant, conducts regular security assessments, vulnerability testing, and compliance audits Manages relationships with external IT vendors, cloud service providers, and technology partners, overseeing procurement and administration of external services. Collaborate with vendors to address technical issues, evaluate new technologies, and negotiate service contracts to meet organizational needs. Information Services & Digital Strategy Oversees web-based services, learning management systems (LMS), and student information systems Oversee the resolution of technical issues and service requests, serving as an escalation point for complex problems. Ensure the maintenance and optimization of IT infrastructure, including networks, servers, workspaces, classrooms, and computer labs. Implement and enforce standards and policies for networking, computing, security, and data services to maintain system reliability and integrity. Collaborates with academic departments on educational technology integration and digital pedagogy support Helps to ensures the Family Educational Rights and Privacy Act (FERPA), the General Data Protection Regulation (GDPR), and other data privacy compliance across all systems Manages cloud infrastructure, hybrid environments, and SaaS application portfolio Develops and implements data governance policies and procedures Leadership & Team Development Supervises, evaluates, and coaches a team of four IT professionals, (technicians and specialists), and student workers, fostering a culture of continuous learning. Provides guidance, support, and ongoing training to team members to enhance their technical skills and customer service abilities. Coordinate tasks and projects across the department, enduring efficient allocation of resources and timely completion of deliverables. Strategic Planning & Innovation Develops comprehensive IT strategic plans aligned with organizational goals and budget cycles Helps evaluate and recommend emerging technologies (AI, IoT, cloud services) for potential organizational adoption Develop and implement business continuity plans to mitigate risks and minimize operational disruptions during emergency situations or data loss incidents. Work with directors and department heads to establish and enforce policies and procedures governing the use of computer systems, network infrastructure, and shared electronic resources. Implements business continuity and incident response procedures Financial Management Manages annual IT budget, including capital expenditures and operational costs Negotiates contracts and manages vendor relationships to optimize value Implements cost-effective solutions while maintaining service quality standards Organizational Service Serve on interdepartmental committees as requested and complete other duties as assigned REQUIRED QUALIFICATIONS Knowledge, Skills and Abilities Bachelor's degree in Information Technology, Computer Science, or related field preferred; OR Associate's degree with relevant industry certifications and additional experience Proven experience in a supervisory/leadership role within the IT field required. Strong technical proficiency in networking, server administration, and systems management. Experience with a variety of operating systems and software platforms, including Microsoft Windows Server and Office Suite, mac OS, and Google Workspace. Knowledge of network security principles and technologies, such as firewalls, switches, and access points Demonstrated leadership ability, excellent communication and interpersonal skills with the ability to collaborate effectively with colleagues, students, and stakeholders at all levels. Professional certifications such as ITIL, CompTIA A+, or vendor-specific certifications are highly desired Experience with educational technology systems preferred but not required Ability to work collaboratively with faculty, staff, and students Technical Expertise Strong knowledge of Microsoft Server environments (2016/2019 or newer) and network infrastructure Experience with enterprise networking equipment (Fortinet, Cisco, or equivalent) Understanding of cybersecurity best practices and compliance requirements Familiarity with virtualization platforms, cloud services (Azure, AWS, Google Cloud), and backup/recovery systems Knowledge of identity management systems and access controls Leadership & Communication Strong written and verbal communication skills for diverse audiences Demonstrated project management and problem-solving abilities Experience training and mentoring technical staff Location This position is an on-site in Utica, NY. The final candidate will be required to complete a post-offer, pre-employment background check. Munson is an equal opportunity employer.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Location: Syracuse, United States of AmericaThales people architect solutions that are relied upon to deliver operational advantage at every decisive moment throughout the mission. Defence and armed forces customers rely on us to deliver the full range of defensive systems for land, sea, and air. From early warning, to threat neutralisation, our platforms cover all levels from very short-range systems, to extended protection across the entire battle-space including Airspace Mobility Solutions, Vehicles and Tactical Systems and Missile Defence, Optronics, and Radar. Service Delivery Manager Syracuse, NY (Hybrid) Position Summary The FAA's Brand-New Air Traffic Control System and other initiatives related to Unmanned Aircraft Systems and Advanced Air Mobility are fueling the growth of Thales' Airspace Mobility Solutions team. We are expanding our teams in Arlington, Virginia and Syracuse, New York and seek talented individuals who want to be part of these ambitious initiatives shaping the future of aviation. We are looking for people with a passion for aviation and ready to deliver innovative solutions built to the nation's highest safety and security standards. America's aviation moment is now. Thales has the solutions, experience and expertise to execute now. Come join our journey. Thales is looking for a Service Delivery Manager, who will be responsible for overseeing the delivery of operational and technical services in alignment with the Chorus 2.0 Service Delivery framework, supporting both Technical Services, including Software-as-a-Service (SaaS) and Infrastructure-as-a-Service (IaaS), as well as Operational Services such as data analytics, training, and continuous improvement initiatives. In this position, you will ensure services are delivered with a strong focus on reliability, availability, performance, and customer satisfaction while serving as a key interface between customers, project teams, and internal stakeholders, requiring a highly organized and methodical professional who excels at establishing and maintaining policies, workflows, and procedures and who demonstrates technical understanding, operational excellence, and customer engagement with a strong grasp of service management principles and an appreciation of the commercial and contractual aspects of delivering software and infrastructure services. Regulatory Compliance Requirements US - CUI Regulatory Compliance Requirement - Must be a US Person as defined in applicable law. Key Areas of Responsibility Serve as a Service Delivery Manager within the organization, contributing to a culture of operational excellence, accountability, and continuous improvement across service delivery teams. Provide clear leadership, direction, and oversight to the operations and maintenance teams throughout the full lifecycle of service delivery, ensuring alignment with contractual, operational, and customer requirements. Execute, maintain, and continuously improve policies, workflows, procedures, and operating standards governing all operations and maintenance activities. Establish, monitor, and report on Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and operational metrics to ensure service quality, reliability, availability, and performance objectives are consistently met. Drive quality assurance and continuous improvement initiatives, leveraging performance data, trend analysis, and root cause analysis to identify and address service gaps. Plan, coordinate, and lead changes to operations and maintenance policies, procedures, and service models, ensuring appropriate governance, stakeholder engagement, communication, and change control. Proactively identify, manage, and remove operational, technical, and organizational obstacles that may impact service delivery, customer satisfaction, or team effectiveness. Serve as a key interface between customers, project teams, and internal stakeholders, ensuring transparency, alignment, and timely communication regarding service performance, issues, risks, and corrective actions. Collaborate closely with cross-functional teams-including engineering, systems, field services, and project management-to ensure service delivery supports broader business, technical, and functional objectives. Support effective resource coordination, knowledge sharing, and team readiness, including training, documentation, and operational preparedness for ongoing and evolving services. Minimum Qualifications Bachelor's degree in Engineering, Information Technology, Computer Science, Systems Engineering, Operations Management, Business Administration, or a closely related field; an equivalent combination of education and relevant experience may be considered. Minimum of 9 years of progressive experience in an engineering, technical services, or service delivery environment, including operations and maintenance (O&M) or managed services responsibilities. Demonstrated experience establishing, executing, and continuously improving operations and maintenance policies, procedures, workflows, and service standards. Strong understanding of IT service delivery models, including software and infrastructure services (e.g., SaaS, IaaS), and their operational, support, and lifecycle considerations. Proven ability to lead, influence, and coordinate cross-functional teams, driving alignment, accountability, and performance across diverse stakeholders. Excellent communication and presentation skills, with the ability to convey complex technical and operational information clearly to both technical and non-technical audiences, including customers and senior leadership. Strong organizational, planning, and time-management skills, with the ability to manage multiple priorities and deliver results in a dynamic, service-oriented environment. Demonstrated analytical and problem-solving capabilities, with a structured, systematic approach to performance monitoring, issue resolution, and continuous improvement. Experience defining, tracking, and leveraging KPIs, service metrics, and quality indicators to drive service quality, reliability, and customer satisfaction. High standard of quality, accuracy, and attention to detail, with a disciplined approach to documentation, configuration management, and service governance. Strong interpersonal skills and the ability to build effective working relationships with customers, internal teams, and external partners. Self-directed, disciplined professional with a strategic mindset and operational vision, capable of anticipating risks, identifying improvement opportunities, and guiding teams toward long-term service excellence. Applicants must be legally authorized to work in the United States for any employer at the time of hire. This position is not eligible for visa sponsorship or for assuming sponsorship of an employment visa now or in the future. Preferred Qualifications Working knowledge of the national airspace system and/or an understanding of unmanned aircraft systems. Experience working on technology-centered programs for US Federal Gov't Agencies (with a strong preference for FAA, DoD/DoW and/or DHS). Knowledge of aeronautical and Air Traffic Management (ATM) systems, data, and operational environments, including an understanding of industry standards, safety culture, and regulatory considerations. Familiarity with FAA operations and maintenance policies, procedures, and governance frameworks, including compliance, audit, and reporting expectations. Experience supporting or delivering mission-critical, safety-regulated, or high-availability systems in aviation, aerospace, defense, or similarly regulated industries. Understanding of service delivery within government or public-sector environments, including customer engagement, contractual obligations, and performance reporting. Familiarity with service performance metrics, SLAs, and operational dashboards in an aviation or infrastructure-based services environment. Prior experience contributing to or leading continuous improvement initiatives within operations, maintenance, or service delivery organizations. Special Position Requirements Schedule: Either 9/80A - 1st (9hrs Mon-Thu, 8hrs 2nd Fri, Start @ 09:00AM) (United States of America) or USA - 5/40 - 1st (8hrs Mon-Fri) (United States of America). Travel: approximately 20% annually. If you're excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! Why Join Us? Say HI and learn more about working at Thales click here . #LI-Hybrid #LI-MR1 This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances. We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at ************************************. The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 110,047.00 - 231,294.50 USD Annual This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including - but not limited to - the employee's career path history, competencies, skills and performance, as well as the company's annual salary budget, the customer's program requirements, and the company's internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant's status protected by local, state, or federal law. (For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point) Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: •Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance •Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period •Company paid holidays and Paid Time Off •Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

Provide timely and effective technical support to end -users via various channels (e.g., email, phone, in -person) for hardware, software, and network -related issues. Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs). Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components. Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies. Install, configure, and update software applications and operating systems on end -user devices. Assist in the procurement of IT hardware and maintain accurate inventory records. Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices. Work closely with other IT team members and departments to implement and support IT solutions. Requirements Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Minimum of 3 above years proven experience in providing IT support in a professional environment. Proficient in Windows and/or mac OS operating systems. Familiarity with Microsoft Office Suite and other common business applications. Basic networking knowledge (e.g., TCP/IP, DNS, DHCP). Experience with troubleshooting hardware and software issues. Ability to analyze and resolve complex technical issues independently. Qualified and Interested candidates can forward their CVS to uunyime@modus -lights.com using the job tittle as the subject of the mail.

Management Applications, Inc., a leading provider of Managed IT Services and Network Design and Implementation is seeking IT Professionals and Consultants for positions with a New York State entity. Please submit a resume and salary requirements to be considered. Job Responsibilities and Experience Requirements Projects may require: analysis, data classification, design, development, testing, quality assurance, security and associated customized training for IT based applications. Additional examples of in-scope projects include, but are not limited to: Technical architecture advisory services; Business Analysis for project development; Proprietary software application development/customization, programming and Integration; Data Information Management (including data migration, data conversion, data manipulation, data Integration); Project Management Project support services - including, but not limited to; project management, project quality assurance and control, and Independent Verification & Validation (IV&V); Disaster Recovery/Business Continuity and Testing; Quality Assurance; Continuity of Operations Planning (COOP); Data Categorization; and Open-Source Software Implementation. Possible Positions Available Program Manager/Site Manager/Project Manager Business Analyst Network Engineer Systems Analyst Server Support Desktop Support Help Desk Technicians Applications Support Database Administrator Software Developer IT Security Specialist Job Application Instructions: To be considered for these positions please submit a resume (2 page max.) as well as minimum salary requirements. Please prominently feature the skills described above within the resume you submit. YOU MUST SUBMIT YOUR MINIMUM SALARY REQUIREMENTS. RESUMES WITHOUT MINIMUM SALARY REQUIREMENTS WILL NOT BE CONSIDERED.

Scope of Responsibilities: Work under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals Job Summary: Provide support to all divisions of the Kph organization through the configuration and support of employee facing hardware and software technologies. *This is not a remote position and will be based out of our Syracuse or Gouverneur, NY Office* Responsibilities Primary Job Duties: Provide timely support of issues and questions utilizing the company's ticketing system. Procure, provision, configure, upgrade, repair, and maintain end user technology including: PCs, laptops, tablets and peripherals Point of sale hardware Wireless handhelds and printers Cellular devices including phones and hotspots Maintain equipment depot to ensure requests are handled in a reasonable timeframe. Configure and support a variety of applications in use throughout the organization. Configure and support vpn, soft phone, and other tele-workforce technologies. Ensure IT policies and procedures are followed and enforced for: Asset tracking Device encryption Anti-malware protection Multi-factor authentication Patching of operating systems and applications Other operational and security related processes Analyze systems data to help ensure system conformance to standards. Document standard operating procedures and system configuration standards to drive consistency. Utilize scripting to efficiently deploy changes across multiple systems and platforms. Provide off hours on-call assistance for urgent service affecting issues. Responsible for completing all mandatory and regulatory training programs. Perform other duties as assigned Qualifications Educational Requirements: Minimum: AS Degree or higher in a technology related field. Experience 2 Years experience servicing PCs and other technology listed above. Special Conditions of Employment Drug Test Initial and continuous exclusion and sanction/disciplinary monitoring Valid driver's license. Compensation $25.00 - $27.00 an hour The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education. KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.

Top Reasons to work with our client: Flexible Paid Time Off & Company Paid Holidays! Health, Prescription, and Dental Insurance! Life and Disability Insurance! 401(k) with Company Match! Employee Assistance Program! Employee Purchase Program! Job Type : Full TimeLocation : Syracuse, New YorkPay : Competitive Pay & Benefits!Job Description What you will be doing: Maintain and prioritize a pipeline of IT projects, support requests, and initiatives Communicate project timelines and status updates to internal stakeholders Lead and develop IT team members, providing performance feedback and training opportunities Prepare and manage the department's annual budget Collaborate with department leaders to identify opportunities for technology to drive efficiency and innovation Lead planning and execution of major technology initiatives and capital improvements Work directly with customers on technology integrations Evaluate and recommend software, tools, and systems to meet evolving business needs Ensure the reliability, security, and scalability of all hardware, networking, and server systems Manage data backup, retention, and recovery strategies Maintain secure connectivity and VPN access across company locations Oversee support and enhancement of core systems including Microsoft Dynamics GP and Korber WMS Manage custom software development efforts and third-party vendor relationships Ensure software is properly licensed, maintained, and aligned with best practices Deliver business intelligence tools and dashboards to support decision-making Promote adoption of reporting systems such as Power BI Train users to maximize the value of company systems and analytics Foster a service-focused culture that prioritizes internal user and customer needs Maintain appropriate staffing to ensure reliable IT support availability Experience you will need: 5+ years in IT management or software development leadership Bachelor's degree preferred but not required Strong knowledge of project management, system integration, and vendor oversight Technical skills including MS SQL Server, Microsoft Office, .NET development, and data reporting Experience with Microsoft Dynamics GP, Korber WMS, and Microsoft DevOps a plus Excellent communication, organization, and leadership abilities Strong analytical and problem-solving skills Proven ability to train and develop technical teams Results-oriented approach with a focus on service and business impact Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days #INDEH123

Working with multiple projects simultaneously, the IT Program Manager is responsible for the oversight and management of large projects across the Information Management & Technology Department. This individual will be responsible for technical and application coordination of Epic upgrades. Responsibilities include, but are not limited to, creating and managing project plans, defining project schedules, allocating resources, and monitoring progress, delivering and installing technology solutions, assist the project team with the design and development tasks, and lead the process of issue identification and resolution. The IT Program Manager will align project objectives with company goals and ensure the project team is clear on the objectives, manage risk tracking process, monitor and manage the scope of the project, and manage all documentation. Responsible to provide task schedule and level of effort estimates; document assumptions. Assist in the analysis and formulation of system requirements including new applications and change requests and communicating those requests to Information Management and Technology and/or vendors. Minimum Qualifications: Bachelors degree and a minimum of five (5) years relevant information systems experience (Healthcare Environment preferred) or equivalent combination of education and experience required. Preferred Qualifications: PMP education/certification preferred. Prior project management experience preferred. Work Days: Monday - Friday, 8:00 a.m. - 5:00 p.m. Message to Applicants: This individual will be responsible for technical and application coordination of Epic upgrades. Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.

Trigyn Technologies is an innovative solutions provider and systems integrator that has been in business for 30 years with more than 1,500 resources deployed today. We have professionals on board at locations in the United States, Canada, Europe, India, Africa and the Far East, working around the clock to bring cutting-edge technology closer to you. Trigyn provides IT Staffing, Consulting, Solutions, Systems Integration, Digital Marketing and other services to its clients. In the United States and Canada, Trigyn has office locations in Edison, New Jersey, Washington, D.C. and Toronto, Canada. In Europe our operations are supported from Solothurn, Switzerland. Our Global Development Center is located in Mumbai, India, which also supports our operations in Asia. Trigyn believes that technology is about people. At Trigyn, we place a high degree of importance on people and relationships. This is reflected in the way we respond to our clients, interact with our employees and foster diversity in the workplace and our community. Job Description Trigyn's Direct Client is looking for Sr. Project Manager for contract assignment in Syracuse, NY. Qualifications MUST HAVE Skills: • Expert knowledge of Microsoft Project • Very strong communication skills. • Senior project management skills • Must be able to start immediately (after the appropriate background checks are completed) This is a 6 month assignment with the possibility of extension and or Temp to hire. Additional Information TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 30 years. TRIGYN is an ISO 9001:2008, ISO 27001:2013 (ISMS) and CMMI Level 3 certified company. TRIGYN is an E-Verify Employer.

MINIMUM QUALIFICATIONS Education: High School Diploma or Equivalent. Training and Experience: A minimum of 3 to 5 years of experience with installing and upgrading network infrastructure, software, security patches, and equipment via the use of management tools, i.e., Windows Server Update Services (WSUS), System Center Configuration Manager (SCCM) and Active Directory Users and Computers (ADUC). Must be compliant with Department of Defense (DoD) Directive 8410 “Information Assurance Training (IAT), Certification, and Workforce Management,” Computer Skills: IAT Level II requirements to obtain privileged network access. Security Clearance: Must possess and maintain a Secret security clearance. DUTIES AND RESPONSIBILITIES Full ownership responsibilities of the resolution process from the initial contact with the User to resolution of the Incident, Problem or Service Request. Assume responsibility for Incident, Problem and Service Request resolution regardless of the party performing the work, i.e., if the work is performed by an organization external to the Service Desk (SD), the SD is still responsible for tracking and documenting the resolution process. Support projects associated with making incremental changes to the operational artifacts in response to governance, industry, or customer requirements. Follow-up on resolved tickets to check quality, get user concurrence of ticket closure, and to report customer satisfaction. Work with operational and other teams to ensure final summary, review, analysis, resolution, and lessons learned are documented in Incident Reports for all major incidents and unplanned service outages and submitted in writing to EADS management and the COR no later than seven days of the event or issue. Establish and maintain data in the EADS error tracking database daily; document workarounds and generate known error sub-processes to facilitate quicker diagnosis and resolution for future incidents. Engage in 100% of Service Desk calls, Incidents and Services workflows, processes, and queues to immediately identify, prioritize and address performance issues that will impact the delivery of services to Users. Ensure 100% non-IT requests are properly routed to appropriate support organizations. Support projects associated with making changes to the operational artifacts in response to governance, industry, or customer requirements. Provide account sponsorship to initiate new user documentation, training, access, and orientation processes. Review user paperwork to 100% accuracy and submit to EADS CFP for creation within 48 hours of initiation of new user documentation. Provide a full range of hands-on IT-related support functions. Responsible for on-site support of computing devices (desktops, laptops, printers, etc.) and associated software. Configure, install, and troubleshoot approved laptops, desktops, printers, network- connected copiers, scanners, and other office IT equipment. Configure, install, and troubleshoot approved software elements including the operating system (OS). IAW government regulations. Maintain and upgrade software elements, including the OS. IAW government regulations. Troubleshoot software and hardware issues. Troubleshoot configuration problems. Assist users with application usage questions and concerns. Escalate hardware repair/replacement issues to EADS representatives within 12 hours, if applicable. Report to the EADS representative weekly, as specified by the government, on all performance expectations. Provide first-look capability for cryptographic equipment items. Contractor shall be able to perform operator functions on data encryption devices to include several models of KG and KIV units and secure voice systems to include STE, vIPer, DRSN, SVoIP and ECVoIP devices. Perform first-look maintenance activities on information systems. If unable to correct computer or network problems, coordinate with the help desk for further assistance. Support Air Defense System Integrator (ADSI), Joint Range Extension (JRE), Global Command & Control Systems, BCS-F and CBC2 systems and other mission systems as required. Provide user support and first-look capability for the A/V and Secure Video Teleconferencing Capacity (VTC) systems at EADS. Maintain, update, and create draft technical documentation, policies, and procedures for ensuring continuity of knowledge and operations. Capability to interact with Senior Leadership (Colonel/Civilian Equivalent - Lieutenant General) Meet these performance expectations: Route and/or assign trouble tickets within 2 hours the next business day. Complete assigned incident tickets no later than 15 days after creation. Escalate, within 24 hours, all tickets that will breach 15 days from creation. Ensure no more than 15% of all incident tickets in the backlog are more than 30 days old unless coordinated and approved by the Government. Able to resolve 50% of issues during the initial engagement with users. Follow-up with users within 72 hours of issue closure. Perform other incidental or administrative duties as required and assigned. Annual salary range is 58k to 62K starting out. SUPERVISORY/MANAGEMENT RESPONSIBLITY None

Employer: Guggenheim Securities, LLC Title: Equity Research VP - IT, Payments and Business Information Services Duties: Conduct quantitative analyses of information involving financial data of public institutions, including valuation of businesses. Conduct fundamental bottom-up research, including but not limited to, analyzing disclosures and financial reports of public companies, and conducting due diligence on companies' products, sales and marketing models, and competitive landscape. Aggregate and synthesize data on IT Services, Payments and Business Information Services industry trends. Actively monitor market news, macro trends, and stock performance of covered companies. Regularly draft reports recapping companies' earnings results, relevant investment themes, events, and breaking news. Build and maintain detailed financial models, including discounted cash flow, SOTP, and comparable company analysis models. Interact with the Firm's institutional sales force and investor clients and respond to inquiries regarding research findings and directives. Regularly update analyst marketing decks. Periodically assist with survey design and collection, web-scraping, due diligence calls, and channel checks. Attend industry events, represent the Firm in a professional manner, and recap event highlights in timely fashion. Assist with investor outreach, research distribution lists, occasional firm-hosted events, and contribute to collectively managed team calendar. Collate differentiated data points through primary research (e.g., with industry experts). Generate actionable investment ideas within relevant covered sectors. Cultivate and maintain relationships with investor clients and corporate management teams. Position is expected to report to New York, NY office at least 4 days per week. Requirements: Requires a Bachelor's in Business Administration, Accounting, or a related field plus six (6) years of experience as an Equity Research VP or a related investment banking occupation with a specific focus on equity research in the IT, payments, or business information services sector. Experience may be gained concurrently and must include: Six (6) years in each of the following: Working with large data sets and reporting by leveraging statistics and advanced analytics platforms (Tableau, PowerBI, or Alteryx) to generate insights Utilizing Microsoft Excel, PowerPoint, Word, FactSet, and Bloomberg. Five (5) years in each of the following: Modeling companies using GAAP, adjusted or IFRS regulatory accounting figures to produce multi-year financials forecasts, including quarterly cash flows, balance sheets, and income statements Performing due diligence on companies, including generating and managing financial and operational diligence requests, leading site visits of company premises and operations, discussing diligence questions with management and employees, and performing detailed analysis of financial and regulatory information. Three (3) years in the following: Researching and analyzing operating subsidiary and parent holding companies' overall situations, financial performance, capital structure, credit strength, and liquidity conditions by using databases including Bloomberg and FactSet. Required Licenses: Securities Industry Essentials (SIE) Series 63 (Uniform Securities Agent State Law Examination) Series 86 (Research Analyst) Series 87 (Research Analyst) Salary: $179,088 - $195,000/year. Apply online: ******************************************** Job Code: JO-ERVP. About Us: Guggenheim Securities is the investment banking and capital markets business of Guggenheim Partners, a global investment and advisory firm. Guggenheim Securities offers services that fall into four broad categories: Advisory, Financing, Sales and Trading, and Research. Guggenheim Securities is headquartered in New York, with additional offices in Chicago, Boston, Atlanta, San Francisco, and Houston. For more information, please visit GuggenheimSecurities.com, follow us on LinkedIn or contact us at ****************************************** or ************. Guggenheim Securities, LLC (“GS”) does not accept unsolicited resumes or applications. GS considers any resume or application to be unsolicited if (a) received from an entity or individual without a current recruiting agreement with GS or (b) submitted to anyone at the firm other than through the process set forth in the recruiting agreement between GS and the submitting entity or individual, and GS will not pay a fee to any entity or individual for such submission.

Resonetics is a global leader in advanced engineering, prototyping, product development, and micro manufacturing, driving innovation in the medical device industry. With rapid expansion across all our locations, we continue to push the boundaries of technology while fostering a dynamic, employee-centered culture. Our commitment to excellence and continuous improvement makes Resonetics an exciting place for professionals passionate about shaping the future of micro-manufacturing and being part of something bigger. The Director, Global ERP Applications plays a critical role in developing and executing an ERP roadmap aligned with business goals. This role leads complex, cross-site ERP initiatives, including acquisition integrations, from planning through post-implementation, while ensuring timelines, risk, and regulatory requirements are addressed. It is a high-ownership role in a fast-paced, lean team environment. The ideal candidate is proactive, detail-oriented, and able to drive planning and execution with minimal oversight, especially during high-stakes efforts resulting from M&A. Join Resonetics and be part of a team that's redefining medical device manufacturing. If you're passionate about innovation and thrive in a fast-paced environment, we'd love to hear from you. Responsibilities ERP Strategy & Execution: Partner with business leaders to develop and deliver a strategic ERP roadmap that aligns with enterprise priorities and vendor roadmaps. Own end-to-end execution of this roadmap, including proactive planning, clear deliverables, and direct accountability for results. Includes implementation, integration, and enhancement of Epicor and QAD ERP systems to support business goals across global manufacturing sites. M&A Integration: Lead ERP due diligence and integration planning during M&A activity. Execute ERP migrations for acquired sites and systems, aligning internal teams, new employees, and external partners to deliver a unified ERP landscape with minimal disruption. Project Management: Own the development and delivery of detailed ERP project plans, timelines, budgets, and resource allocations. Act as project manager for key initiatives and oversee workstreams led by consultant PMs, maintaining ownership for end-to-end delivery. Ensure consistent execution across all efforts, facilitating scope definition, milestone reviews, testing, and deployment. This role requires hands-on engagement, strong planning discipline, and clear oversight to ensure accountability, especially in a lean team environment. System Upgrades and Modifications: Plan, execute, and document ERP upgrades and enhancements, ensuring that all changes support business continuity, data integrity, and regulatory compliance. Work with business SMEs and external vendors to validate impact and readiness. Vendor and Resource Management: Manage external ERP consultants and vendors as extensions of the internal team. Lead regular reviews of deliverables, timelines, and scope, ensuring work product is complete, accurate, and aligned with project goals. Given the lean internal structure, vendor oversight is critical to ensuring quality and accountability across all ERP initiatives. Change Management and Training: Lead ERP-related change management efforts with structured communication plans and targeted training. Deliverables should be tailored to business audience needs to ensure clarity and confidence in system adoption. Risk Mitigation: Proactively identify potential project risks and develop mitigation strategies. Proactively communicate issues and challenges to stakeholders and leadership to ensure timely resolution. Cross-functional Collaboration: Collaborate across IT, business stakeholders, external partners, and SMEs to ensure ERP initiatives reflect operational realities and enterprise priorities. Confirm alignment with business partner requirements through early engagement and regular feedback loops. Stakeholder Communication: Provide regular progress updates to executive leadership and other key stakeholders, highlighting project achievements, risks, and action plans. Proactively escalate challenges, gaps, and resource requirements to address issues before they impact successful program delivery. Regulatory Compliance: Ensure ERP systems meet quality and regulatory compliance, particularly in the medical device sector, and support validation processes. Required Qualifications Bachelor's Degree in Business Administration, Information Systems, or a related technical discipline. Master's Degree or MBA is beneficial but not required. Minimum of 12 years of experience managing IT projects, with a minimum of 8 years of experience managing ERP implementation projects with at least $2 Million in spend, preferably in the manufacturing and/or medical device industry. Extensive experience managing ERP financial and operational systems, ensuring integration and optimization across business functions. Strong knowledge and experience managing all Project Management and Systems Development Lifecycle phases, ensuring structured execution from requirements gathering to deployment. Proven track record in M&A-related ERP system integrations. Experience managing cross-functional teams in a matrixed environment, with a strong focus on ERP system enhancements and deployments across multiple sites. Strong knowledge of ERP master data management and IT system governance. Exceptional verbal and written communication skills, with expertise in setting and managing stakeholder expectations. Strong negotiation and influencing skills, particularly in environments where resources may not be directly controlled. Proficiency in project management tools (e.g. MS Project, Smartsheet) and strong analytical skills for problem-solving. Ability to manage time, prioritize tasks, and meet deadlines in a fast-paced environment. Strong presentation and leadership skills, with the ability to regularly engage and present to all levels of the organization, including executive leadership. Preferred Qualifications Project Management Professional (PMP) Certification Preferred Experience in the medical device industry, with knowledge of regulatory and quality compliance standards is preferred. Physical Demands Willingness and flexibility to travel as required (up to 10%) Compensation The compensation for this role is competitive and will be based on experience and qualifications. The anticipated range is $144,000-$187,000 annually. Our company policy is that we are unable to provide visa sponsorship. Candidates must already be legally authorized to work in the United States without the need for sponsorship now or in the future.

Job Description Please note, this position is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial Short-term disability, long-term disability, and life insurance coverage are provided at no cost Optional benefits include enhanced life insurance and critical illness plans 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan A cash-balance pension plan Student Loan Repayment Assistance A short-term incentive plan for all employees Social Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) 7 days of paid sick leave 10 paid company holidays Personalized paid time off after 3 years! Emotional Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp's group and digital resources Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical Medical, dental, and vision coverage options begin on the first day of employment Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. Respond to IT support requests submitted through the ticketing system, email, chat, or phone. Gather basic information from users to understand and document the problem. Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). Escalate complex or unresolved issues to senior IT staff. Keep accurate records of issues and actions taken in the ticketing system. Assist with setting up new computers, installing approved software, and configuring user accounts. Help maintain inventory records for IT equipment and software licenses. Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. Learn and follow company IT policies and security best practices. Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: Basic understanding of computer hardware, operating systems, and common software applications. Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. Strong communication and customer service skills. Willingness to learn and ask questions when unsure. Ability to follow written instructions and established processes. Positive attitude and interest in building a career in IT support. QUALIFICATIONS: High school diploma or equivalent required; coursework or informal experience in IT preferred. CompTIA A+ certification (or working toward it) preferred. Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidate's experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.

rc of Onondaga is one of the largest providers of services to people with developmental disabilities in Onondaga County serving thousands of individuals and their families and employing 500 people. With nearly 40 different sites throughout Central New York, Arc provides a wide array of services including residential, day, employment and clinical, and recreation programs. In addition to these supports and services, Arc operates two major subsidiaries: Parkside Children's Center, an integrated preschool and Monarch, a vocational program and outsourcing company with corporate partners throughout the region. A true community-based organization, Arc thrives on community involvement and inclusion, as well as relying on community membership to build its base of support. Its program participants volunteer hundreds of hours in the community each year in support of a wide variety of organizations and causes. Job Description A challenging opportunity to work with the Director of IT in creating an IT department that integrates three (3) Arc chapters located in Syracuse, Binghamton, and Oneonta. Responsible for coordinating and responding to program needs in relation to operations and customer service as well as management and administration of all network systems to include hardware and software deployment. Qualifications Must possess exceptional organizational skills and be able to interpret and implement complex information and use that knowledge to train end users. Ability to develop short/long range plans for enhancement, improvement, and/or replacement of IT equipment and/or infrastructure. Bachelor's degree in computer science or a related field. Five (5) years of increasingly responsible computer systems management experience. Advanced training in Microsoft Windows 2012 or Window 2008 Advanced Server and Active Directory preferred Additional Information Apply online at ************** All your information will be kept confidential according to EEO guidelines.

Do you want to work for a World Class Artist Materials Manufacturer? Leave “corporate” behind and unlock your passion for ingenuity in a mission-based, creative culture where doing well and doing good are one and the same. Golden Artist Colors is a world-class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world-class brands of professional artist paints and by supporting the arts with partners who share our values and mission. Who are we? Golden Artist Colors is a manufacturer of art materials revered by professional and aspiring artists across the globe. Employee-owned and based in Central NY, the company's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. We prize the opportunity to support community engagement by employing the best employees dedicated to safety, quality, and long-term service. Our portfolio includes the well-established GOLDEN Artist Acrylics brand, which has set the standard for professional quality acrylic paints since 1980. We maintain the Williamsburg Artist Oils brand, which was acquired in 2010. QoR Artist Watercolors were created by GOLDEN in 2014, and most recently PanPastel Artist Pastels and Sofft Tools were acquired by GOLDEN in 2022. Our portfolio also includes Golden Paintworks, a division focused on specialty architectural products. Golden Artist Colors is seeking a: Position Title: IT Administration and Technical Support Supervisor Department: Information Systems Supervisor: Finance Director Location: Onsite in New Berlin, NY Responsibilities: Incumbent will support all IT functions, including, but not limited to: database support, hardware support, general office software support, network infrastructure support, and periodic reporting requirements. The above support includes installations, upgrades, training, and maintenance. Recommend and maintain company policies related to business continuity and cybersecurity. Requirements: Education Required: Bachelor's Degree in Computer Information Systems Experience Desired: How much: 5-7 years Type experience: Experience dealing with a variety of hardware and software systems; server environments; Firewall and other cybersecurity measures; previous supervisory experience. Our extensive benefits package includes: Employee Stock Ownership Plan (ESOP). Medical, Dental, and Vision Insurance 401(k) with Employer match No-cost Life Insurance and Long-Term Disability Benefits Paid Holidays and Time Off Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries. Wellness Reimbursement Program Continuing Education Reimbursement Child Care Reimbursement Paid Community Service Hours Employee Discount on Product Employee assistance program Referral Bonus program EEO: Golden Artist Colors is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Top Reasons to work with our client: Flexible Paid Time Off & Company Paid Holidays! Health, Prescription, and Dental Insurance! Life and Disability Insurance! 401(k) with Company Match! Employee Assistance Program! Employee Purchase Program! Job Type : Full Time Location : Syracuse, New York Pay : Competitive Pay & Benefits! Job Description What you will be doing: Maintain and prioritize a pipeline of IT projects, support requests, and initiatives Communicate project timelines and status updates to internal stakeholders Lead and develop IT team members, providing performance feedback and training opportunities Prepare and manage the department's annual budget Collaborate with department leaders to identify opportunities for technology to drive efficiency and innovation Lead planning and execution of major technology initiatives and capital improvements Work directly with customers on technology integrations Evaluate and recommend software, tools, and systems to meet evolving business needs Ensure the reliability, security, and scalability of all hardware, networking, and server systems Manage data backup, retention, and recovery strategies Maintain secure connectivity and VPN access across company locations Oversee support and enhancement of core systems including Microsoft Dynamics GP and Korber WMS Manage custom software development efforts and third\-party vendor relationships Ensure software is properly licensed, maintained, and aligned with best practices Deliver business intelligence tools and dashboards to support decision\-making Promote adoption of reporting systems such as Power BI Train users to maximize the value of company systems and analytics Foster a service\-focused culture that prioritizes internal user and customer needs Maintain appropriate staffing to ensure reliable IT support availability Experience you will need: 5+ years in IT management or software development leadership Bachelor's degree preferred but not required Strong knowledge of project management, system integration, and vendor oversight Technical skills including MS SQL Server, Microsoft Office, .NET development, and data reporting Experience with Microsoft Dynamics GP, Korber WMS, and Microsoft DevOps a plus Excellent communication, organization, and leadership abilities Strong analytical and problem\-solving skills Proven ability to train and develop technical teams Results\-oriented approach with a focus on service and business impact Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days #INDEH123 "}}],"is Mobile":false,"iframe":"true","job Type":"Full time","apply Name":"Apply Now","zsoid":"675521051","FontFamily":"Verdana, Geneva, sans\-serif","job OtherDetails":[{"field Label":"Job Opening ID","uitype":111,"value":"ZR_2808_JOB"},{"field Label":"Industry","uitype":2,"value":"IT Services"},{"field Label":"Salary","uitype":1,"value":"$150,000 \- $175,000 Annually"},{"field Label":"RecruiterEmail","uitype":25,"value":"**********************"},{"field Label":"City","uitype":1,"value":"Syracuse"},{"field Label":"State\/Province","uitype":1,"value":"New York"},{"field Label":"Zip\/Postal Code","uitype":1,"value":"13206"}],"header Name":"Director of IT #ESF2892","widget Id":"**********00072311","is JobBoard":"false","user Id":"**********00217003","attach Arr":[],"custom Template":"3","is CandidateLoginEnabled":false,"job Id":"**********04667009","FontSize":"12","google IndexUrl":"https:\/\/experthiring.zohorecruit.com\/recruit\/ViewJob.na?digest=sMbtVfIJ.gpvkvria7MtyPne2T@F0mKek6FXwXT7ziU\-&embedsource=Google","location":"Syracuse","embedsource":"CareerSite","indeed CallBackUrl":"https:\/\/recruit.zoho.com\/recruit\/JBApplyAuth.do"}

The IT Program Manager is responsible for the oversight and management of large projects across the Information Management & Technology Department. This individual will be responsible for extending our Epic instance through the Epic Connect program. This program will require undivided attention to project planning, execution and relationship managing with internal and external customers. A dedicated Program Manager is necessary to coordinate and manage all of this, as well as the IMT infrastructure changes necessary for successful completion and maintenance of this high-profile project. Some responsibilities include, but are not limited to: Project management, programming, analysis, design, testing, documentation, and project stake holder communication. Assess, prioritizes and assigns new tasks for assigned projects in accordance with IMT strategic plan, regulatory requirements, patient care/safety and or financial initiatives. Provide task schedule and level of effort estimates; document assumptions. Assist in the analysis and formulation of system requirements including new applications and change requests and communicating those requests to Information Management and Technology and/or vendors. Minimum Qualifications: Bachelors or equivalent combination of education and experience. 5 -7 years relevant information systems experience (Healthcare Environment preferred) or equivalent combination of education and experience. Preferred Qualifications: Prior project management experience in healthcare information systems, specifically Epic and/or Epic Connect preferred. Work Days: Monday - Friday, 8:00 a.m. - 5:00 p.m. Message to Applicants: Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.

is expected to be fully on-site at our office location in New Berlin, NY. At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits: Financial * Short-term disability, long-term disability, and life insurance coverage are provided at no cost * Optional benefits include enhanced life insurance and critical illness plans * 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan * A cash-balance pension plan * Student Loan Repayment Assistance * A short-term incentive plan for all employees Social * Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year) * 7 days of paid sick leave * 10 paid company holidays * Personalized paid time off after 3 years! Emotional * Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelps group and digital resources * Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more! Physical * Medical, dental, and vision coverage options begin on the first day of employment * Health Savings Accounts (with a generous employer contribution!) YOUR PURPOSE AND FUNCTION IN OUR COMPANY: As a Junior IT Service Desk Technician, you will be the first point of contact for employees seeking technical assistance. You will respond to requests via our ticketing system, email, chat, or phone and help troubleshoot common IT issues related to hardware, software, and user accounts. This is an entry-level role designed for someone starting their career in IT, with opportunities to learn and grow under the guidance of senior technicians. You will work closely with the IT team to log issues, perform basic troubleshooting, and escalate more complex problems to experienced staff. Your role is essential in helping employees stay productive by providing timely and courteous technical support. * Respond to IT support requests submitted through the ticketing system, email, chat, or phone. * Gather basic information from users to understand and document the problem. * Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors). * Escalate complex or unresolved issues to senior IT staff. * Keep accurate records of issues and actions taken in the ticketing system. * Assist with setting up new computers, installing approved software, and configuring user accounts. * Help maintain inventory records for IT equipment and software licenses. * Follow established procedures for routine tasks such as system updates, backups, and equipment deployment. * Learn and follow company IT policies and security best practices. * Participate in training to expand your technical skills and knowledge of company systems. KEY CAPABILITIES FOR SUCCESS: * Basic understanding of computer hardware, operating systems, and common software applications. * Familiarity with Microsoft Windows 10/11 and Microsoft Office 365. * Strong communication and customer service skills. * Willingness to learn and ask questions when unsure. * Ability to follow written instructions and established processes. * Positive attitude and interest in building a career in IT support. QUALIFICATIONS: * High school diploma or equivalent required; coursework or informal experience in IT preferred. * CompTIA A+ certification (or working toward it) preferred. * Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus. ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees. The base pay range for this position is $22.50 to $27.00 paid on an hourly basis. The rate offered to any candidate will be reflective of the candidates experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.

Do you want to work for a World Class Artist Materials Manufacturer? Leave “corporate” behind and unlock your passion for ingenuity in a mission-based, creative culture where doing well and doing good are one and the same. Golden Artist Colors is a world-class art materials manufacturer bridging creative communities and inspiring global change through the arts. We do this by building our world-class brands of professional artist paints and by supporting the arts with partners who share our values and mission. Who are we? Golden Artist Colors is a manufacturer of art materials revered by professional and aspiring artists across the globe. Employee-owned and based in Central NY, the company's mission is to grow a sustainable company dedicated to creating and sharing the most imaginative and innovative tools of color, line, and texture for inspiring those who turn their vision into reality. We prize the opportunity to support community engagement by employing the best employees dedicated to safety, quality, and long-term service. Our portfolio includes the well-established GOLDEN Artist Acrylics brand, which has set the standard for professional quality acrylic paints since 1980. We maintain the Williamsburg Artist Oils brand, which was acquired in 2010. QoR Artist Watercolors were created by GOLDEN in 2014, and most recently PanPastel Artist Pastels and Sofft Tools were acquired by GOLDEN in 2022. Our portfolio also includes Golden Paintworks, a division focused on specialty architectural products. Golden Artist Colors is seeking a: Position Title: IT Administration and Technical Support Supervisor Department: Information Systems Supervisor: Finance Director Location: Onsite in New Berlin, NY Responsibilities: Incumbent will support all IT functions, including, but not limited to: database support, hardware support, general office software support, network infrastructure support, and periodic reporting requirements. The above support includes installations, upgrades, training, and maintenance. Recommend and maintain company policies related to business continuity and cybersecurity. Requirements: Education Required: Bachelor's Degree in Computer Information Systems Experience Desired: How much: 5-7 years Type experience: Experience dealing with a variety of hardware and software systems; server environments; Firewall and other cybersecurity measures; previous supervisory experience. Our extensive benefits package includes: Employee Stock Ownership Plan (ESOP). Medical, Dental, and Vision Insurance 401(k) with Employer match No-cost Life Insurance and Long-Term Disability Benefits Paid Holidays and Time Off Quarterly bonus for the purpose of distributing to employees a share of profits as additional remuneration over and above regular wages or salaries. Wellness Reimbursement Program Continuing Education Reimbursement Child Care Reimbursement Paid Community Service Hours Employee Discount on Product Employee assistance program Referral Bonus program EEO: Golden Artist Colors is an equal opportunity employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.