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The differences between information technology operations managers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-8 years to become both an information technology operations manager and an information technology support manager. Additionally, an information technology operations manager has an average salary of $114,752, which is higher than the $104,424 average annual salary of an information technology support manager.
The top three skills for an information technology operations manager include customer service, project management and ITIL. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Information Technology Operations Manager | Information Technology Support Manager | |
| Yearly salary | $114,752 | $104,424 |
| Hourly rate | $55.17 | $50.20 |
| Growth rate | 16% | 16% |
| Number of jobs | 160,088 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Average age | 47 | 47 |
| Years of experience | 8 | 8 |
An Information Technology Operations Manager is responsible for the smooth running of the computer systems. They ensure the operation of computer systems in accordance with specifications, costs, and timelines.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Information technology operations managers and information technology support managers have different pay scales, as shown below.
| Information Technology Operations Manager | Information Technology Support Manager | |
| Average salary | $114,752 | $104,424 |
| Salary range | Between $86,000 And $152,000 | Between $76,000 And $142,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | California | Washington |
| Best paying company | Clinica Sierra Vista | |
| Best paying industry | Finance | Finance |
There are a few differences between an information technology operations manager and an information technology support manager in terms of educational background:
| Information Technology Operations Manager | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 64% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Carnegie Mellon University | Stanford University |
Here are the differences between information technology operations managers' and information technology support managers' demographics:
| Information Technology Operations Manager | Information Technology Support Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 85.3% Female, 14.7% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 6.7% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.2% American Indian and Alaska Native, 0.2% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |