Desktop Support Engineer
Information technology specialist job in Winona, MN
Job Title : Desktop Support Engineer
Duration : Fulltime
Responsibilities
“Break Fix” support incorporates the IT Onsite Desktop diagnosis and repair of hardware/software by replacing faulty components or configuring replacement equipment
OEM Vendor co-ordination for faulty or new hardware requirements
“IMAC” is an industry term for Install, Move, Add, Change of IT equipment. Typically, this would include configuration and installation of equipment for new users, moving equipment from one location to another within a site and upgrading hardware, de-installation of software/application
“Desk Side Support” includes all types of physical assistance required at the desk of an end user to resolve IT related issues
In Scope:
Incident Management for Endpoint Devices - Laptop/Desktop/Mobile Devices along handling hardware issues for Monitors and Printers (Best effort basis and accordingly co-ordination with OEM vendor)
Hands and Feet support for Video Conferencing equipment and rooms, coordinate with resolver teams/OEMs for any additional support
Co-ordination with OEM on Hardware/Software issues
Ticket information documentation using ITSM tool.
Perform advanced troubleshooting - technology and applications troubleshooting/repair/resolution for all endpoints (laptops, desktops, kiosk machines, and mobiles/tablets)
Deployment and configuration of new hire equipment (Manually and/or using automated Tools)
Deploying and troubleshooting Windows-based and Mac-based workstations in a corporate environment leveraging Autopilots, Microsoft Intune, JAMF, and other system management tools
Hardware and software provisioning (check-in and check-out)
Coordinate with the other IT groups to achieve the committed SLAs and deliver world-class customer service
Articulate technical solutions to non-technical users in simple and easy to understand terms
Occasional work to move/lift IT gear (PC's and Laptops) and move within the site (which involves less than 4 hours of human effort per location per month) - (Ex :Movement of PC from one floor to another)
Uplift and reimage of leaver equipment and update of asset management system/CMDB.
Update of asset management system/CMDB according to Joiner Mover Leaver Process
Desktop Support Engineer
Information technology specialist job in Minneapolis, MN
Must Have Technical/Functional Skills:
• Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services
• Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle
• Work with vendors to conduct physical asset audit and maintain asset stock rooms
• End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling)
• Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information
• Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills
• Smart hands support for Server and Network devices
• Train the Trainer
Roles & Responsibilities:
• 100% Work from Office (Client location)
• Asset inventory management (New Device Asset/Import/Physical Stocking)
• PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets.
• Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import)
• Accessory Request Fulfillment and Unknown Device Research/Investigation
• PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle)
• Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels)
• Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations)
• New Hire onboarding training and orientation
• AV Meeting Room support
Base Salary Range: $50,000 - $70,000 per annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
Desktop Support Specialist
Information technology specialist job in Fargo, ND
Important information: To be immediately considered, please send an updated version of your resume to *************************
Title: Computer Support Associate - Infrastructure Engineer
Duration: 2 years
W2 Contract (No C2C)
Pay rate: $27 per hour
*** This position will require some travel to Valley City, ND when needed***
1st Shift
Major Purpose:
Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), to contribute to the smooth running of that environment. Procedures are generally well-established. Support activities generally require a good, basic technical background while also being administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.
Job Description:
To provide onsite deskside Tier 2 support performing the following duties
Job Duties:
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates - exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered
Education Requirements:
Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Additional Information:
Metatarsals are required on the first day
Business casual dress code.
IT Support Specialist
Information technology specialist job in Eden Prairie, MN
Salary range: $54,000 - $68,000
The base salary listed is a range. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).
In addition to the base salary, this position is eligible for a bonus, providing the opportunity to earn additional compensation.
Benefits
Our Total Rewards programs continue to lead, innovate and embody our core values - caring for the health and wellbeing of all. Zinpro offers a competitive salary and a premium benefits package, including 100% employer-paid healthcare and generous paid time off. We provide a wide range of benefits and resources designed to support you at every stage of life: education assistance, retirement planning, 401(k), disability and long-term care insurance, travel assistance, fitness reimbursement, gift matching, and more.
Our Culture of Care - Zinpro
Position Summary
As an IT Support Specialist, you will be a part of Zinpro's Help Desk support team and contribute to the mission of providing superb customer service and technology support to Zinpro employees globally. Technology and systems you will support include user computers and devices (Windows, Apple, Android, virtual machines); business, communication, and collaboration software; printers, hardware, and peripherals.
Essential Functions
Provide superb customer service and support to end-users around the world.
Document and respond to technical support requests on supported technologies and end-user inquiries while following company processes and adhering to support SLAs.
Maintain the integrity of end-user devices through upgrades, support, and new technology deployments.
Set up and deploy company computers and devices according to defined configuration standards.
Install, support, and assist end-users in the usage of business, communication, and collaboration software and tools.
Participate in employee on-boarding and off-boarding processes.
Ensure an accurate, up-to-date inventory of all company computers and devices.
Active participation in knowledge base improvements and documentation, weekly meetings with L1 vendor, and team stand ups.
Perform additional tasks as assigned by the IT Support and Procurement Manager.
Additional Functions
Support, implement, and administer corporate policy and company strategy.
Cooperate in a team environment with other IT personnel to effectively provide technology services to the company.
Maintain and update Industry certifications and knowledge of relevant systems to the position.
Follow through on assigned tasks, work independently, and complete work on time.
Follow instructions and management direction; display cooperative behavior.
Tactfully and courteously, maintain a good working relationship with coworkers.
Effectively communicate technological-based information to all levels of employees in a manner that can be understood by non-technical people.
Qualifications
Required:
Associate in computer science, computer information technology, or equivalent.
2+ years of experience supporting current technologies: Windows, OSX, IOS, Android operating systems, Dell, and Apple hardware, along with virtualization.
Experienced with Microsoft 365, Azure, Auto Pilot, peripherals, and devices a highly mobile professional worker uses.
2+ years of experience with ITSM software and its processes (ServiceNow is a plus).
Familiarity with RSAT and its applications.
Knowledge of the principles, methods, and techniques involved in help desk operations.
Preferred:
Working knowledge of LAN/WAN networking.
Industry Standard certifications such as ITIL, A+, Network+, or Security+
Experience working in a team-based collaborative environment.
Strong communication and multi-tasking skills.
Familiarity with project and change management principles.
Ability to work autonomously with good organizational, analytical, and problem-solving skills.
Work Environment and Physical Requirements
The work environment characteristics are those consistent with a standard office environment.
Positions in this class typically require typing, talking, hearing, seeing and repetitive motions.
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required occasionally, and all other sedentary criteria are met.
Schedule Requirements
Hybrid model work schedule that includes specified in-office days and days working remotely.
Provide 24x7 second-level technical support for critical incidents, working with third-level colleagues and vendors as required.
Adheres to attendance and punctuality standards. Maintains suitable availability to ensure proper execution of duties, whether at various sites or via remote connection.
Travel Requirements
The work environment characteristics are those consistent with a standard office environment but also include computer room, lab, plants, and warehouses.
Travel is required to local plants, warehouses, and domestic sales offices.
Travel may be required to international sales offices.
About Zinpro
For more than 50 years, Zinpro has pioneered the research and development of performance trace minerals and innovative solutions that improve the health and wellbeing of both animals and people. As a family-owned, privately held company, we have grown steadily thanks to our quality products, expert staff, and a commitment to helping our customers achieve more through science-based trace mineral nutrition. With regional sales offices in 11 countries and products marketed in more than 70 countries worldwide, Zinpro is the global leader in advancing greater nutrition and smarter practices for a better, more sustainable world.
Working at Zinpro means you'll make a positive difference in the world, working as part of an authentic and caring community of bright, passionate people. You'll gain broad experience in a growing company known for its exceptional commitment to employees, customers, and our communities. And you'll quickly see that your unique ideas and perspectives are valued here, where we work continually to create diverse, equitable and inclusive teams.
Competencies and Core Values
Must possess qualities and skills that align with Zinpro's Core Values:
Build Trust: We believe in being purposeful with our words and actions. We work to build trust with customers, vendors, and co-workers through being truthful and fulfilling our commitments. We honor our word and are accountable for our actions.
Win Together: We believe we can better achieve when we work united, internally and with customers. When we embrace and leverage our diverse individual talents with global perspectives, we create a team that's stronger and smarter than any one individual. We are all bound by the belief that when we work together, we can realize greater potential.
Serve Generously: We believe in putting people first, supporting each other's efforts and treating all with kindness and respect. We work in partnership with customers and ourselves to create opportunities; a win for another is a win for us.
Always Improve: We believe in what's right and pursuing continuous growth and improvement for customers, our company, and ourselves. Our high expectations drive us to consistently and reliably deliver the highest quality. We work to be better each day.
Dream Big: We believe advancement starts with being curious. We embrace the freedom to explore, create, and express ideas without the fear of failure. We always learn from each other and our customers, from our successes and our mistakes.
Zinpro is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.
Desktop Support Technician
Information technology specialist job in Dickinson, ND
Akkodis is seeking a Desktop Support Technician for a 12 Months contract position with a client located in 3815 116th Ave SW; Dickinson, ND (58601). Ideally looking for applicants with a strong working knowledge or strong background in desktop and laptop support, imaging, and network troubleshooting within a lab or enterprise environment comes as a plus.
Job Title: Desktop Support Technician
Location: 3815 116th Ave SW ; Dickinson, ND (58601)
Duration: 12-month term with possibility of extension
On-Call: Required (3 to 4 calls after hours per year, minimal).
Work hours: 8 hours per day (start time is flex between 6am to 9am, then 8 hours later end of shift).
Experience with more than
Experience with more than >8 years - Pay Rate Range: $26/hr on W2 - $31/hr on W2 (without benefits), the rate may be negotiable based on experience, education, geographic location and other factors.
Position Overview:
Our client is seeking a Desktop Support Technician to provide hands-on technical support to approximately 120 users at the Dickinson, ND site. The ideal candidate will have a strong background in desktop and laptop support, imaging, and network troubleshooting within a lab or enterprise environment. This role requires an individual who can efficiently resolve user issues, manage ServiceNow tickets, and maintain smooth IT operations onsite.
Key Responsibilities:
Provide end-user support for desktops, laptops, printers, and other peripherals.
Perform imaging and reimaging of systems as needed.
Manage and resolve tickets using the ServiceNow ticketing system.
Support basic network troubleshooting (connectivity, VPN, IP configuration, etc.).
Assist with technical issues in lab environments-lab experience is mandatory.
Collaborate with other IT staff to ensure smooth day-to-day operations for all site users (approximately 120 users).
Provide on-call support as required.
Required Skills & Experience:
Proven experience providing desktop and end-user support in an enterprise or lab setting.
Mandatory lab experience.
Experience with ServiceNow or a similar ticketing system.
Strong background in imaging and deployment of workstations.
Basic to intermediate networking knowledge (LAN/WAN, VPN, IP addressing, etc.).
Excellent problem-solving and communication skills.
Strong knowledge of Windows OS, Microsoft Office Suite, and common desktop applications.
Familiarity with networking basics (TCP/IP, DNS, DHCP).
Ability to work independently and manage multiple priorities.
Excellent communication and customer service skills.
Education & Certifications:
No specific certifications required; however, relevant IT certifications (CompTIA A+, Network+, etc.) are a plus.
Associate degree in IT or related field preferred (or equivalent experience).
If you feel this is not something that you are currently interested in, but know of someone, that might be, please share the details with them or let me know their details so I can reach out to them!
If you are interested in this IT Support Technician for a 12 Months contract position with a client located in 55071, St Paul Park, Minnesota, United States (Onsite) then please click APPLY NOW. For other opportunities available at Akkodis go to *************** .If you have questions about the position, please contact Mohammed Ateequddin at ************ or *******************************
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
https://***************/en/privacy-policy
.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance.
Desktop Support Specialist
Information technology specialist job in Wayzata, MN
Job Title: Windows Desktop Engineer
Pay Rate: $28 - $30/hr on W2
Duration: 06+ Months (Possibility of Extension)
Technical/Functional Skills:
* Image building
* Driver management
* SCCM/MECM/Intune
* Task Sequences
* Microsoft Deployment Toolkit (MDT)
* WinPE
* General networking knowledge, DNS/DHCP
* Active Directory
* Group Policy
* Advanced Windows debugging experience
Roles & Responsibilities:
Windows Hardware Management
Manage annual hardware transitions with PC vendor
Roadmap review, standards, and specifications approval
Image updates and driver testing for new models
Documentation of hardware models to SharePoint
Bi-annual Driver updates for all supported hardware models
3rd level escalation points for client hardware issues
Maintain hardware standards documentation
Support hardware evaluation and selection by testing compatibility and performance of new device models.
Windows Image Management
Quarterly Updates to Image Patch levels
3rd level escalation point for Windows issues
Deliver expert troubleshooting and remediation for advanced Windows endpoint concerns, encompassing operating system failures and deployment-related errors.
Planning, testing, and deployment of Windows OS Upgrades
Ensure timely completion of Windows OS Upgrades before EOL
OS Hardening and Secure config to CIS standards
Web Browser SME, Edge/Chrome policies, extension approvals, IE Mode site list management
OS Provisioning lead
WinPE boot media updates and management
MECM Task Sequence updates and support
Intune Autopilot design, updates, management
MDT scripts and UI updates
3rd level support for SCCM imaging issues
3rd level Intune/Azure Autopilot support
Misc
Company Portal management, app publishing, installation support
Assist with MECM client upgrades, issues, and support
Hardware lab management, racking, cabling, asset disposal
Generic Managerial Skills:
* OS and Hardware Documentation
* Working with Dell for hardware transitions
* Communication with clients and customers
* Self-motivated, independent, comfortable working with a high-performance team
Required Qualifications:
* Strong experience in Windows and hardware support
* Minimum requirement of 4 years of relevant work experience. Typically reflects 5 years or more of relevant experience.
* Scripting experience, any language (VBScript and PowerShell preferred)
* Windows deployment and/or upgrade experience
* Windows Image build and configuration
Preferred Qualifications:
* 5+ years of advanced knowledge of Windows OS architecture, troubleshooting, and performance optimization
* Experience in a globally distributed, large multinational company
* 5+ years' experience with MECM, Intune, SCORCH, and GPO management
* SQL and Power BI query and reporting skills preferred but not required
* Visual Studio coding skills in VB.NET, ASP.NET, and web services preferred but not required
* Experience with patching strategies, vulnerability remediation, and compliance enforcement
Recommended Certifications
* Microsoft Certified: Windows Client or Modern Desktop Administrator
* ITIL Foundation Certification
Deployment Tech - Project Analyst
Information technology specialist job in Minneapolis, MN
Job Title: Deployment Tech - Project Analyst
Job Duration: 6 months contract - possibility to extend
Out client is looking for a hands-on, self-motivated IT technician.. This role will support our end users by deploying new hardware, assisting with Windows 11 migrations, and helping us execute IT projects across our metro-area locations.
The right candidate enjoys working independently, solving problems on the fly, and getting devices into the hands of users with minimal disruption. This is a great opportunity for someone early in their IT career who's looking to gain enterprise-level experience.
RELATIONSHIPS
Supervisory - Assistant Director, Client Services
Organizational - Frequent contact with client's staff, business departments, and IT technical teams
External Business - Infrequent contact with vendors.
JOB DUTIES
Imaging and deploying laptops and desktops using SCCM.
Installing and configuring software, including reinstallation of licensed applications on replacement devices.
Supporting Windows 10 to Windows 11 migrations using a combination of SCCM and Autopatch.
Troubleshooting login issues, driver problems, and peripheral malfunctions using tools like Dell Command Update, Windows Update, and manual driver installs.
Assisting customers in navigating the basics of Windows 11, SharePoint, Teams, and how to use our self-service tools in ServiceNow.
Updating asset records in ServiceNow and helping to retire old equipment from our systems.
Following documented processes and offering suggestions when you see room for improvement.
Supporting Operational and Capital project rollouts and refresh efforts across all client's locations.
Installing large format displays, headless computer systems, or automation systems in Airline or passenger-facing environments
Partnering with the IT team, Airside, Landside, and Public Safety departments to deploy standard hardware configurations for Operating or Capital efforts.
Other duties as required by the Supervisor, Project Leader, or Senior Client Services Analyst.
COMPETENCIES
Senior Level Individual Contributor (SRIC) Competencies
Customer Focus - Building strong customer relationships and delivering customer-centric solutions
Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and
enthusiasm
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous Improvement
Ensures Accountability - Holding self and others accountable to meet commitments
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Courage - Stepping up to address difficult issues, saying what needs to be said
Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity
Situational Adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations
Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels
MINIMUM REQUIREMENTS
1-3 years of experience in IT support, hardware deployment, or a related role.
Comfortable with SCCM, Windows 10/11, and Microsoft 365 (Outlook, Teams, Excel, Word).
Experience with ServiceNow or other ITSM tools for asset tracking and updates.
Able to work independently and manage your time across multiple sites.
Strong communication skills-you'll be working directly with end users.
Valid driver's license and reliable transportation to travel between client's facilities.
Ability to lift 25-50 lbs. on occasion.
Sitting and standing for long periods of time.
Ability to work in dusty and dimly lit spaces for hours at a time.
DESIRABLE REQUIREMENTS
Experience with Windows 11 migration or refresh projects.
Familiarity with BrightSign, media players, or headless computer upgrades.
Exposure to airport systems or working in a regulated environment.
Knowledge of Power BI or PowerPoint.
Recent grads or former interns looking to grow in an enterprise IT environment are encouraged to apply.
The projected hourly range for this position is $18-20/hr.
On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.
Senior Service Desk Analyst
Information technology specialist job in Golden Valley, MN
Sr. Service Desk Analyst - (100% Onsite)
Pay: $35-$37.50/hr (Contract-to-Hire)
Contract Length: 6 months with strong potential to convert to FTE ($76K-$78K)
We are seeking a Sr. Service Desk Analyst (Tier IV equivalent) to provide white-glove support for our headquarters staff, including C-Suite executives. This is a high-visibility role requiring strong technical expertise, exceptional customer service, and the ability to work independently in a fast-paced environment.
What You'll Do:
Provide tiered support for local IT environment on a 24/7/365 basis
Troubleshoot and resolve hardware/software issues in office and factory settings
Install, upgrade, and configure desktop PC hardware and software
Manage Active Directory, Group Policy, and Windows environments
Support networking and printer setup
Lead local IT projects and collaborate with global teams
Document all tickets and maintain accurate records
Travel to local Minneapolis sites as needed (clean driving record required)
What We're Looking For:
5+ years Service Desk experience supporting HQ and C-Suite in enterprise environments
Strong Windows, AD, Group Policy skills
ITSM experience (Jira Service Management preferred; ServiceNow acceptable)
Networking basics and printer setup experience
Ability to lift 30-50 lbs and work occasional evenings/weekends
Proactive, detail-oriented, and highly accountable
Information Technology Support Engineer
Information technology specialist job in Jackson, MN
We are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely resolution of incidents during the designated support period. The engineer will serve as the primary point of contact for IT-related issues at the site, while also performing preventive maintenance and ensuring system stability.
Key Responsibilities
Scope of Work / Activities to be Covered
Provide on-site support for resolving technical incidents related to infrastructure, systems, and end-user devices.
Perform monitoring of IT equipment and infrastructure maintenance, ensuring uptime and reliability.
Offer desktop/user support for local staff, including troubleshooting hardware, software, and connectivity issues.
Conduct preventive maintenance activities such as security checks, system health checks, and patch updates.
Monitor and coordinate critical service requests with remote teams and vendors as needed.
Assist in escalating complex incidents to higher-level support teams while ensuring proper follow-through.
Expected Results
Operational Continuity Maintenance: Ensure that business processes and local operations remain unaffected during the support period.
Quality of Service: Deliver efficient, timely, and professional IT support with effective problem-solving skills.
Reliable Technical Support: Minimize downtime and interruptions across IT systems and infrastructure.
Documentation and Reporting: Prepare and submit clear incident logs, resolution details, and preventive maintenance reports for transparency and accountability.
Qualifications & Skills
Proven experience in IT support, helpdesk, or desktop engineering roles.
Strong knowledge of Windows/Mac operating systems, networking basics, hardware, and peripherals.
Familiarity with ITSM ticketing systems and incident management processes.
Ability to conduct preventive maintenance and security checks.
Strong communication skills and ability to interact with end-users at all levels.
Detail-oriented with strong documentation and reporting skills.
Professional certifications (CompTIA A+, Network+, ITIL, or Microsoft/CCNA) are a plus.
Coding & Network Technician
Information technology specialist job in Rogers, MN
This is a full-time position of 40 hours per week of work. This position requires work in our office in Rogers, MN. Hours are somewhat flexible during the work week, Monday-Friday.
We are looking for a candidate to help with EEPROM programming of optical transceivers and testing of network equipment, as well as working with Lead Coding & Network Technician and management to develop and test OEM compatible transceiver code solutions. This is a full-time position, eligible for a full benefits package and bonus on top of base salary.
Responsibilities: Responsibilities include but are not limited to:
· Order fulfillment including coding, re-coding, labeling, testing & quality control testing of orders including optical transceivers and network equipment.
· Maintain switch and test gear in lab environment
· Update and write module specification pertaining to EEPROM and low-speed signal path
· Debug and resolve issues related to transceiver electrical interface
· Drive failure analysis to reach design solutions and corrective actions
· Perform Pre-Inventory quality control testing
· Testing of Networking Equipment
· Qualifying incoming products
· Assist with lab maintenance cleaning lab and replacing expendable equipment
· Assist with inventory management
· Assist with keeping coding database for optical transceivers and networking accessories
· Assist with keeping parts and descriptions database for optical transceivers and networking accessories
· Assist with packaging and shipment of orders as needed
· Assist with company IT related issues
· Assist other departments as requested (IT, Software Development, Logistics ext.)
· Ability to perform other duties as requested and assigned
· Other duties may be assigned
Preferred Skills/Abilities:
· Familiar with basic networking connectivity topology (Layer1/2 TCP/IP protocol)
· Basic Cisco CLI knowledge
· Enjoy Solving Puzzles
· Detail Oriented
· Self Driven
· Works well with others
· MS office, Adobe, Excel, Visio
Bonus Qualifications:
· Familiar with UART, SPI or I2C
· Knowledgeable in Hexadecimal, Encryption
Physical Requirements:
· Must be able to life up to 50 pounds at a time
· Prolonged periods of sitting at a desk and working on a computer
Company Description:
Choice IT Global, founded in 2018, Choice IT is a leading provider of optical transceivers, Direct Attached Cables, Active Optical Cables, Fiber Cables, DWDM & CWDM Passive equipment, Muxsponders, Coexistence Elements, Media Converters, Splitter, Splice Trays, Demarc Customer Connectivity Points/Wall Plates, Fiber Patch Panels, Fiber Distribution Boxes, Attenuators, Fiber Cleaners such as One Click Cleaners, Visual Fault Finders, Power Meters, Mini OTDR's, Cassettes, MPO Cables, Copper Patch Cords, among other layer 1 network fiber connectivity products, new and pre-owned networking equipment, IT Asset Disposition (ITAD) & white box network equipment.
Ultimately we provide Network Managers and IT Sourcing Specialists Choice in how they buy their IT/Networking equipment.
"Providing Choice in IT"
Why Work Here?
Small, family oriented privately held company that is rapidly growing with tremendous growth potential. We offer full time positions with benefits and bonus opportunity on top of base pay.
Address
14900 James Rd Suite 200
Rogers, MN 55374
USA
Industry
Business
Information Technology
Dynamic PC Support Techician
Information technology specialist job in Grand Forks, ND
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
IT ServiceNow Administrator
Information technology specialist job in Minnesota
RAYUS now offers DailyPay! Work today, get paid today!
is $69,000.01-$108,000 based on direct and relevant experience.
RAYUS Radiology is looking for an IT ServiceNow Administrator to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As an IT ServiceNow Administrator, you will be responsible for configuring, maintaining, and optimizing the ServiceNow environment to ensure efficient incident management, change control, asset tracking, and service delivery across the IT department. This position is full-time, working Monday - Friday 8:00am - 5:00om CST.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
(40%) Platform Administration & Workflow Optimization
Maintain the day-to-day operation and configuration of ServiceNow including user management, workflows, forms, UI policies and actions, Client script, business rules, notifications, and catalog items.
Monitor system health, performance, and integrations to ensure reliability and compliance.
Perform routine platform maintenance, including upgrades, patching, performance monitoring, and troubleshooting technical issues.
Customize and manage Service Portal, Request, Incident, Problem, and Change Management application configurations specific to radiology systems (PACS, RIS, voice recognition, DICOM workflows).
Manage user access, roles, permissions, and security ACL's while monitoring user activity and ensuring data integrity through imports, exports, and CMD supporting health checks.
Develop and optimize radiology-specific service catalogs and knowledge articles for clinical and support staff
(30%) Integration, Automation, Reporting & Analytics
Support integration between ServiceNow and other clinical systems (e.g., Active Directory, asset management platforms, imaging modalities, or monitoring tools).
Automate common ITSM tasks using flow designers or scripting to reduce manual workload.
Generate dashboards and reports for radiology IT performance metrics, SLA tracking, and incident trends to inform operational improvements.
Provide regular updates to stakeholders, including leadership and IT service managers.
(15%) Compliance and Security
Ensure ServiceNow workflows and data handling comply with healthcare regulations such as HIPAA, JCAHO, and internal IT security policies.
Manage role-based access controls and participate in periodic audits and assessments.
(10%) Collaboration & Knowledge Sharing:
Partner with various teams within IT to ensure alignment on services and support models.
Participate in Change advisory boards (CAB) and support release planning and documentation.
(5%) Other Duties as Assigned
Information Technologist
Information technology specialist job in Grand Forks Air Force Base, ND
Spectrum is looking for a qualified indivdual to Provide analytical, advisory, technical expertise, and analysis of RQ-4 Communications Planning activities including performing and managing a variety of communication and information technology tasks and activities.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
Requires network administrative privileges to perform duties.
Is required to maintain training and certification requirements in order to sustain elevated rights to the AREA52 domain.
Performs communications- computer systems (C-CS) planning and implementation activities. Provides continued support to communications systems current and future planning activities.
Supports implementation of C-CS projects and ensures C-CS architecture, configuration, and integration conformity.
Provides analytical, technical, functional and management oversight to critical communications and systems network upgrades and maintenance for the RQ-4 weapon system.
Provide analytical, advisory, and technical support to leadership as systems analyst and advisor to 69 RG/CD and 12 RS/CC.
Facilitate 9 RW project management efforts directed and approved by either 9 RW, 69 RG and, 12 RS to improve RQ-4integration into USAF and National architectures, in particular, the AF Distributed Common Ground System (AF-DCGS) and the Department of Defense Global Information Grid (DoD-GIG).
Provide C-CS laptop computer administration and support of up to 250 individual issued and loaner laptops to identified associated units and attached aircrew.
Requirements
Possess a Top Secret/Sensitive Compartmented Information (TS/SCI) and NATO Secret security clearances
Be a U.S. citizen
Knowledge of Air Force C-CS technologies with a minimum of five (5) years' experience working with a variety of the C-CS field's concepts, practices and procedures, ground-based telecommunications systems, avionics and information system technology, management of program and project implementation actions, and Air Force planning documents and application of these documents to the C-CS systems.
Minimum of four years' experience with:
Asynchronous Transfer Mode (ATM)
Ethernet
Local and wide area networks
UNIX and non-UNIX operating systems
Be able to complete light office lifting defined by moving 25lb box up a flight of stairs.
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Short Term & Long Term Disability
Training & Development
Wellness Resources
Stock Option Plan
Auto-ApplyAviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
Information technology specialist job in Minneapolis, MN
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
IT Network Administrator
Information technology specialist job in Elk River, MN
This position as a network administrator is responsible for overseeing\maintaining the organization's corporate LAN/WAN, the VMware environment, Servers and Virtualization, and the network security including firewalls. Duties include working with other IT staff and company employees to identify network needs, security risks, maintain physical servers, and virtual equipment.
Responsibilities
Essential Job Functions
* Provide support for day-to-day operations of servers and the networks that connect them. Diagnose problems with LAN\WAN network equipment and perform repairs or upgrades when appropriate.
* Evaluate and recommend solutions for network equipment and communications.
* Support and manage AWS Virtual Private Clouds (VPCs), subnets, route tables, and network gateways.
* Installs, configures, patches, and maintains network equipment such as switches, firewalls, wireless ap's VPN's, and UPS's. This would include overseeing network security to include appliances, software, and procedures.
* Perform ongoing capacity measurement and planning for network equipment, physical and virtual servers.
* Fully support, configure, maintain, monitor, and upgrade the corporate VMware environment. This would include the EXSi environment, physical servers, patches, firmware updates, error investigationemediation and administration of the corporations SAN.
* Maintain and assist with testing and creating an etwork business continuity and disaster recovery plan.
* Assist Systems team with managing servers, CommVault backups, patching, and Active Directory functions.
* Monitor network performance (availability, utilization, throughput and latency).
* Update Key Performance Indicators (KPI's).
* Perform risk assessment, problem management, and resolution.
* Support and comply with the company Quality System, ISO, and medical device requirements.
* Read, understand, and follow work instructions and standard work
* Partner with other business segments: sales/marketing, customer service, engineering, quality, and finance
* Understand customer needs and the core business markets we serve
* Ensure business systems are implemented, maintained, and functioning properly
* Participate in required company meetings
* Maintain an organized work area (5S)
* Participate in the Operational Excellence Program
* Complete all other work duties as assigned
* Ability to work in a manufacturing environment.
Qualifications
Minimum Requirements, Education & Experience
* WatchGuard Firewall experience - Required
* VMware experience
* Advanced Server OS support
* Active Directory Experience
* Associate degree in an IT--related field
* Competence in LAN/WAN technology including VPN, TCP/IP.
* Experience with Cisco and HPE switching equipment
* Experience with cloud and/or hybrid architecture for compute and storage.
* Clear and effective verbal and written communication skills
* Attention to detail
* Organizational skills
* Ability to work in a fast-paced team environment
* Ability to prioritize and multitask
Desirable Criteria & Qualifications
* Bachelor's degree in Computer Science or related IS field
* Experience with ERP, CRM, and other Business Systems
* Certificates in Project Management
* Continuing Education; including participation in local chapters, associations, and/or organizations
Pay Range
USD $81,000.00 - USD $101,200.00 /Yr.
Pay Range Details
This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency, offers are rarely made at the minimum or maximum of the range.
Company Benefits
All Employees:
Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.
20+hours:
Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.
30+ hours:
Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.
(Some benefits are subject to eligibility criteria.)
Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit *********************
Auto-ApplyIT Network Administrator
Information technology specialist job in Elk River, MN
This position as a network administrator is responsible for overseeing\maintaining the organization's corporate LAN/WAN, the VMware environment, Servers and Virtualization, and the network security including firewalls. Duties include working with other IT staff and company employees to identify network needs, security risks, maintain physical servers, and virtual equipment.
Responsibilities
Essential Job Functions
Provide support for day-to-day operations of servers and the networks that connect them. Diagnose problems with LAN\WAN network equipment and perform repairs or upgrades when appropriate.
Evaluate and recommend solutions for network equipment and communications.
Support and manage AWS Virtual Private Clouds (VPCs), subnets, route tables, and network gateways.
Installs, configures, patches, and maintains network equipment such as switches, firewalls, wireless ap's VPN's, and UPS's. This would include overseeing network security to include appliances, software, and procedures.
Perform ongoing capacity measurement and planning for network equipment, physical and virtual servers.
Fully support, configure, maintain, monitor, and upgrade the corporate VMware environment. This would include the EXSi environment, physical servers, patches, firmware updates, error investigation\remediation and administration of the corporations SAN.
Maintain and assist with testing and creating an etwork business continuity and disaster recovery plan.
Assist Systems team with managing servers, CommVault backups, patching, and Active Directory functions.
Monitor network performance (availability, utilization, throughput and latency).
Update Key Performance Indicators (KPI's).
Perform risk assessment, problem management, and resolution.
Support and comply with the company Quality System, ISO, and medical device requirements.
Read, understand, and follow work instructions and standard work
Partner with other business segments: sales/marketing, customer service, engineering, quality, and finance
Understand customer needs and the core business markets we serve
Ensure business systems are implemented, maintained, and functioning properly
Participate in required company meetings
Maintain an organized work area (5S)
Participate in the Operational Excellence Program
Complete all other work duties as assigned
Ability to work in a manufacturing environment.
Qualifications
Minimum Requirements, Education & Experience
WatchGuard Firewall experience - Required
VMware experience
Advanced Server OS support
Active Directory Experience
Associate degree in an IT--related field
Competence in LAN/WAN technology including VPN, TCP/IP.
Experience with Cisco and HPE switching equipment
Experience with cloud and/or hybrid architecture for compute and storage.
Clear and effective verbal and written communication skills
Attention to detail
Organizational skills
Ability to work in a fast-paced team environment
Ability to prioritize and multitask
Desirable Criteria & Qualifications
Bachelor's degree in Computer Science or related IS field
Experience with ERP, CRM, and other Business Systems
Certificates in Project Management
Continuing Education; including participation in local chapters, associations, and/or organizations
Pay Range USD $81,000.00 - USD $101,200.00 /Yr. Pay Range Details
This pay range reflects the base hourly rate or annual salary for positions within this job grade, based on our market-based pay structures. Actual compensation will depend on factors such as skills, relevant experience, education, internal equity, business needs, and local market conditions. While the full hiring range is shared for transparency, offers are rarely made at the minimum or maximum of the range.
Company Benefits
All Employees:
Our 401k retirement savings plan with a company match contribution; onsite health clinics, discretionary holiday bonus program (based on years of service), Cretex University, 24/7 employee assistance program with access to five confidential visits with a licensed counselor at no cost, wellness program with incentives, an employee death benefit, and employee sick and safe leave are available to all Cretex employees.
20+hours:
Cretex's medical benefit package includes: comprehensive medical insurance with access to virtual providers; dental insurance (Little Partners Dental benefit covers services 100 percent for children 12 and younger when seen by a Health Partners in network provider); vision insurance; a pre-tax health savings account, healthcare and dependent care pre-tax reimbursement accounts; paid holidays, paid time off; and our discretionary profit sharing program are available to employees working 20+ hours/week.
30+ hours:
Parental Leave, accident and critical illness benefits, optional employee, spouse, and child life; short and long term disability; company provided life insurance; and tuition assistance programs are available to employees working 30+ hours per week.
(Some benefits are subject to eligibility criteria.)
Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, family status, status with regard to public assistance, or any other protected status as required by law.
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit
*********************
Auto-ApplyIT SAP TECHNICAL ADMINISTRATOR (DOE)
Information technology specialist job in Bismarck, ND
Oversee the design, alignment and implementation of technology architecture and administration of SAP. Provide strategic planning, technical expertise, and collaboration with various stakeholders and is used to drive innovation and success in IT. Translate the organization's requirements and goals into technical design.
**ESSENTIAL DUTIES**
+ Develop and maintain the organization's enterprise architecture blueprint, encompassing IT systems, applications, data, processes, and infrastructure, aligned with IT and business objectives and strategies.
+ Oversee the management of SAP systems deployed in the cloud, ensuring optimal configuration and performance in cloud environments.
+ Work with functional consultants to support the integration of business processes within the RISE architecture.
+ Manage and optimize SAP Fiori applications, ensuring a smooth user experience and integration with back-end systems.
+ Collaborate with stakeholders to design and develop applications and solutions on SAP BTP, ensuring they meet business requirements.
+ Facilitate seamless integration of SAP solutions with other cloud services and applications, enabling efficient data flow and business processes.
+ Administer user access and roles in alignment with RISE best practices, ensuring secure access to cloud-based applications.
+ Ensure compliance with security policies and regulations, addressing any vulnerabilities in the cloud environment.
+ Participate in change management processes for system updates, ensuring minimal disruption to business operations.
+ Maintain documentation for system configurations, processes, and changes, and provide regular reports on system performance and health.
+ Support the deployment of innovative technologies and solutions within the SAP landscape, enabling businesses to leverage advanced capabilities.
+ Perform other duties as assigned.
**MINIMUM QUALIFICATIONS**
+ Bachelor's degree in computer science, information technology, computer or software engineering or related field; or
+ Associate's degree in computer science, information technology, computer or software engineering, or related field and 2 years of related experience; or
+ A high school diploma or equivalent (GED or HSED) and 4 years of related experience.
+ A valid driver's license.
**PHYSICAL AND ENVIRONMENTAL DEMANDS**
This position requires the ability to remain in a stationary position and to move about the office building, occasional reaching below and above shoulder level, constant use of keyboard/computer and other office productivity machinery, bending, kneeling, lifting/carrying up to 10 pounds, and pushing/pulling up to 20 pounds. It also requires finger dexterity and hand coordination.
**KEY SKILLS**
+ Introductory knowledge of application development and lifecycles; implementation of applications; procedural language; Structured Query Language (SQL), C#, Java, and relational database concepts.
+ Ability to communicate and clearly exchange accurate information.
+ Ability to develop plans, procedures and goals; present information to others; and work under stress to complete projects within deadlines.
+ Basic knowledge of computer system networking and architecture.
+ Ability to prioritizing tasks effectively.
+ Good communication and organizational skills.
+ Proficient with personal computers and Microsoft Word, Excel, and Outlook.
+ Ability to manage and deliver technical solutions.
Basin Electric wants all interested and qualified candidates to apply for employment opportunities. If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, or who needs other assistance or accommodations, please contact us at ************. Please indicate the specifics of the assistance needed or provide your contact information, and a Basin Electric Human Resources representative will contact you. Basin Electric is an Equal Employment Opportunity Employer regarding race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and veterans status.
IT Technician
Information technology specialist job in Baxter, MN
Job Description
Key Responsibilities:
Manage and maintain all the infrastructure technology of the company, including servers, networks and company hardware.
Install, maintain, provide technical support, and train end-users on hardware and software.
Provide high-quality customer service to our internal and external customers.
Manage and support enterprise software, including the ERP system, HRIS, CRM and other business-critical software applications.
Administer, configure, support, and maintain enterprise systems and applications such as backup appliances, operating systems, email, phone systems, Active Directory, Remote Desktop, DNS, DHCP, VOIP, etc.
Assist with determining project scope, identifying needs, researching and choosing solutions, engaging stakeholders, creating timelines, tracking dependencies, and providing stakeholder training/education.
Monitor system performance and troubleshoot issues to minimize downtime
Implement and maintain cybersecurity measures, including firewalls and endpoint protection
Manage data backups, disaster recovery planning, and system documentation
Ensure compliance with IT policies and industry best practices
Other responsibilities as the business requires.
Qualifications:
Associate's degree in information technology, Computer Science, or a related field (or equivalent experience)
2+ years of experience in systems administration, IT support, or business system management
2+ years of experience with ERP systems and database management
Experience supporting IT in a manufacturing environment preferred.
Experience with Microsoft 365, Active Directory, and cybersecurity best practices
Familiar with TCP/IP network fundamentals
Excellent organizational skills, attention to detail and time management (including the ability to meet deadlines)
Strong interpersonal skills and excellent communication skills
Previous experience managing technology projects
Experience with networking, virtualization, Windows Server, and cloud technologies
Strong troubleshooting and problem-solving skills
Ability to manage and prioritize multiple projects and work independently
Experience with DELMIAWorks ERP preferred
Entry‑Level IT Repair Technician (Apple, Chromebook & PC)
Information technology specialist job in Minneapolis, MN
Pay: $16-$21 per hour (experience‑based) +
performance bonuses
+commissions
Job Type: Full time and Part time
Schedule: Monday-Friday, Day shift, No nights, No weekends (7:00am-3pm / 8:00am-4pm)
Why You'll Love This Role
Be home for dinner: steady weekday daytime schedule
Company-paid CompTIA A+, Network+, Security+ certification pathway
Clear promotion ladder to Senior Tech, Team Lead, and Education Ops Manager
14 PTO days + option for 2 additional weeks unpaid + paid major holidays
50 % employer-paid medical, dental, vision + 4 % 401(k) company match
Disability: Short‑ and long‑term coverage included.
Support local schools & businesses while working with the latest Apple, Chromebook, Surface and Windows devices
Launch your career in tech with a hands‑on IT technician role at Gophermods! If you're a beginner IT technician or IT career starter looking for paid training, this entry level IT job is for you to gain hardware repair technician experience. You'll learn diagnostics, troubleshooting, screen replacement, battery replacement, component replacement, and full laptop/desktop repair workflows across Apple (MacBook and iPad), Chromebook, Windows laptop and Microsoft Surface, and desktop repair.
What You'll Do
Repair & Refurbish: Diagnose, troubleshoot, and repair Chromebooks, MacBooks, Windows laptops, iPads, tablets, and desktops. Perform screen, battery, and component replacements, as well as full device refurbishments.
Education & Business Projects: Support K-12 districts and business clients with device repair, device fleet management, and large-scale deployments.
Provision & Deploy: Configure, image, and deploy devices with white-glove care and enterprise-level precision for managed device services.
Logistics & Asset Care: Assist with IT logistics, parts handling, and asset management. Maintain accurate documentation, ticketing, and invoicing in company systems.
Teamwork & Efficiency: Keep a clean, safe, and organized workspace, and collaborate with teammates to streamline repair workflows and meet evolving client needs.
Training & Certifications (Paid)
Paid IT training with hands‑on computer technician training from day one-learn how to learn IT and learn computer repair the right way.
Clear IT pathway with IT skills development: grow from electronics and hardware technician to senior roles which include Team Lead and Education Operations Manager.
You'll Thrive Here If You…
Want a hands‑on job in a collaborative team environment with a people‑first culture and real growth opportunities.
Communicate clearly, stay organized, and can lift up to 35 lbs.
Are excited about a tech job that blends computer services and electronics services for the community.
About Gophermods & Our Clients
Gophermods is a Minnesota IT solutions company delivering IT, computer, and electronics services across the Twin Cities. We specialize in managed IT services for schools, business IT support, white glove provisioning, device configuration, device deployment, IT logistics, and IT asset management-with a strong foundation in device repair that started in the retail space.
Areas that we service: Minnesota / Twin Cities-Minneapolis, Saint Paul, Bloomington, Richfield, Edina, Roseville, Eagan.
How to Apply
Click Apply Now. Quick phone screen, then a couple of on‑site meetings to see the workspace and meet the team.
IT- ansvarlig / Driftsansvarlig
Information technology specialist job in Oslo, MN
Ingen går uberørt fra MUNCH. Det er vårt løfte til hundretusenvis av besøkende fra hele verden, samt alle som opplever oss i utlandet og digitalt. MUNCH er et av verdens største museer dedikert til én enkelt kunstner, og forvalter en viktig verdensarv: Kunsten til Edvard Munch. MUNCHs program dekker også moderne- og samtidskunst, konserter og unike opplevelser - samt et spennende program for barn og ungdom. Vi har store ambisjoner både nasjonalt og internasjonalt.
I tråd med museets høye ambisjoner søker MUNCH nå etter en IT-ansvarlig som kan bidra til å sikre at MUNCH har digitale løsninger og prosesser som støtter kjerneoppgavene til de ansatte og bidra til utvikling, tverrfaglig samarbeid, og effektiv bruk av data og teknologi. Ditt fokus vil være å utvikle og forvalte de administrative løsningene sammen med fagavdelingene. Vi ønsker en entusiastisk kollega som evner å sette brukernes behov først og evner å se muligheter litt utover det vanlige.
Nøkkelinformasjon
Søknadsfrist:
04.01.2026
Arbeidsgiver:
Oslo kommune
Sted:
OSLO
Stillingstittel:
IT- ansvarlig / Driftsansvarlig
Stillinger:
1
Heltid / Deltid:
Heltid
Ansettelsesform:
Fast
Stillingsprosent:
100
Webcruiter-ID:
**********
Sosial deling :
Del på X
Del på LinkedIn Del på Facebook Del på e-post
Arbeidsoppgaver
* Generell saksbehandling, rådgiving og veiledning innenfor fagområdet
* Dokumentasjon av systemer
* Administrere Microsoft systemer, herunder Microsoft 365
* Leverandørkontakt, innkjøp og oppfølging
* Brukerstøtte for de ansatte innen generell support
* IKT hovedkontakt opp mot Oslo Kommune
* Innkjøp, drift og forvaltning av PCer, lisenser, mobiltelefoner og annet felles utstyr
* Utvikling av digitale ferdigheter hos ansatte
Kvalifikasjoner
Nødvendig:
* IT-faglig utdanning
* Praktisk erfaring med bruker support
* Generelt god digital forståelse
* Erfaring med forvaltning av systemarkitektur
* God erfaring med Microsoft 365 administrasjon
* God kjennskap til PC og Mac-administrasjon
* God erfaring og resultater med prosessledelse
* Kjennskap til moderne verktøy for saks- og prosess oppfølging
Ønsket:
* Høyere utdanning innen IT (universitet, høyskole)
* God kjennskap til Oslo Kommune og sentrale IT tjenester
* God kompetanse på leverandør oppfølging
* Erfaring med å holde kurs
* Prosjektleder erfaring
* Sertifisering innen Scrum, Itil, eller lignende prosess rammeverk
* God kunnskap i verktøy som Teams, Linear, Jira osv.
Personlige egenskaper
* Er systematisk, selvstendig og tar ansvar for egne oppgaver
* Gode kommunikasjons- og mellommenneskelige ferdigheter
* Høy integritet i arbeidet
* God på å skape godt klima for samarbeid
* God evne til å arbeide selvstendig
* Løsningsorientert og helhetstenkende
* God fremstillingsevne på norsk og engelsk, skriftlig og muntlig
* Gode samarbeids- og kommunikasjonsevner
* Åpen, raus, nytenkende og ansvarsbevisst
* Bidrar til et positivt arbeidsmiljø
* Personlig egnethet vil bli vektlagt
Vi tilbyr
* Gode tjenestepensjons- og forsikringsordninger i Oslo pensjonsforsikring. Som ansatt i Oslo kommune
betaler arbeidsgiver i tillegg hele pensjonspremien din etter nettolønnsordningen, dvs. det trekkes ikke
2 % av din brutto lønn til pensjonsinnskudd
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* Faglig utfordrende oppgaver i et godt arbeidsmiljø
* Gode kolleger som strekker seg langt for å hjelpe
* Kontor midt i Bjørvika
* Fleksibel arbeidstid ihht Oslo kommunes avtale
* Stillingen avlønnes i lønnstrinn 42-55 i Oslo kommunes lønnsregulativ (p.t. kr. 697 900- 893 000,-) Avhenger av stilling etter kvalifikasjoner og ansiennitet
Arbeidsplassene i Oslo kommune skal preges av mangfold, og våre ansatte skal gjenspeile byens befolkning. Vi oppfordrer alle som er kvalifisert til å søke jobb hos oss uansett alder, funksjonsevne, kjønn, kjønnsidentitet, seksuell orientering, religion eller etnisk bakgrunn. Oslo kommune legger vekt på å tilrettelegge arbeidsforholdene dersom du har behov for det.
Vi gjør oppmerksom på at søkere kan føres opp på offentlig søkerliste selv om søkeren har bedt om anonymitet, men dette vil du i så tilfelle få varsel om.
Før ansettelse må politiattest fremlegges og bakgrunnssjekk gjennomføres.