Information technology specialist jobs in Poughkeepsie, NY - 102 jobs
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INFORMATION TECHNOLOGY SPECIALIST
Us Army 4.5
Information technology specialist job in Poughkeepsie, NY
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
Is your CV ready If so, and you are confident this is the role for you, make sure to apply asap.
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an InformationTechnologySpecialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. xevrcyc You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
$67k-96k yearly est. 1d ago
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Technical Support Specialist
Demo Instance
Information technology specialist job in Poughkeepsie, NY
Our company is looking for a Technical Support Specialist to join our team in our main office. This person will provide technical guidance and support to our business and customers.
The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.
Responsibilities:
Act as product expert - Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an on-going manner. Determine and report on system capabilities and restrictions. Evaluate the customer objective and suggest alternatives and recommendations.
Provide customer support - Collaborate with other technical team members to provide exceptional customer service to the client. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.
Requirements:
Bachelor's degree in Computer Science (or the equivalent) is required
Four years of related technical support experience
Technically savvy with strong project management skills
Experience troubleshooting issues and achieving solutions
The ability to explain to a non-technical person in a way they will understand
$47k-82k yearly est. Auto-Apply 50d ago
Low-Code Developer / Level 1 Support Specialist - Suffern, NY
Career Mentors
Information technology specialist job in Suffern, NY
Company: Our client
About Our Client Our client helps high-revenue businesses simplify complex operations. Their customized solutions streamline workflows, connect systems, and enable fast scaling. By combining automation with smart strategy, they empower clients to focus on growth instead of bottlenecks. The outcome is sharper workflows, stronger outcomes, and the confidence to lead.
Our client is seeking a Low Code Developer who can also provide Level One Customer Support - someone who enjoys building efficient systems and helping others succeed. You will be part of a team that solves real business problems through low code platforms and automation. The environment is fast-moving but not high-pressure, where quality, professionalism, and thoughtful solutions come first. Your ideas will matter, your input will be valued, and your work will have a clear impact.
What we do:
Build, improve, and maintain custom business apps using leading low code platforms
Automate workflows that help clients operate faster, cleaner, and with fewer manual tasks
Troubleshoot issues and provide thoughtful, timely support to clients
Work with internal teams to turn business needs into scalable, automated solutions
Support system integrations, improve data flows, and identify areas for smarter automation
Monitor performance and recommend improvements to keep systems running smoothly
Job requirements
What You Bring:
1-3 years of experience in low code development, automation, or related technical roles
Experience with low code platforms (Zoho is a plus, but not required)
Familiarity with automation tools, workflow design, and process optimization
A proactive, problem-solving mindset with the ability to break down complex challenges
Confidence to ask questions, escalate when needed, and take ownership of your work
Clear and professional communication skills, especially with clients
What You'll Get
Competitive salary based on your experience and skills
Benefits
A low-pressure, high-trust work environment that respects your time and talent
A chance to build for real impact - helping growing businesses scale smarter and faster
Access to innovative projects with forward-thinking clients and a purposeful team
TopTech Talent is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, citizenship status, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
🚫 Third-party recruiters, please do not reach out for this role.
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$53k-97k yearly est. 60d+ ago
IT Field Services Technician (ServiceNow CSM Analyst)
Mountainside Treatment Center
Information technology specialist job in Canaan, CT
IT Field Services Technician / ServiceNow CSM AnalystCanaan, CT We are looking for a motivated Field Services and Performance Analyst to join our team. This role focuses on managing and enhancing the ongoing integrations and providing support to the department's Dashboards. This role will support omnichannel improvements and capabilities for our ServiceNow Live Agent. Additionally, the resource will work on customer channels via the website, social media, and any interactions via the CSM Platform. This role will support IT Asset Management (ITAM) and Performance Analytics (PA), as well as part-time setting aesthetics. This position offers excellent growth opportunities for Techs looking to advance their career and expertise in a specific field while gaining hands-on experience across multiple IT areas.
Schedule:
Monday through Friday, 9:00 am - 5:30 pm (on site), Saturdays / Sundays (remote, on call as needed)
Your Role:
PaaS and Infra Administration:
* Maintain Items, Catalogs, and Knowledge, and continually improve services and incident analytics for our Service Desk.
* Will maintain client dashboards [Clinical Data and IT], providing real-time analytics [PBI to ServiceNow.
* Maintenance and continuous improvement of Mobile UI Agent and Now Applications, and in addition to building a New Customer NOW application.
* Learn and dive deep into the ServiceDesk operation numbers, to be able to report to the company and perform quick workarounds during high-impact incidents and drive faster resolution to reduce the business impact.
* Will Update Current Company Status - Business Operations Statuses - to Report Plan Changes, Outages and Unplanned Changes.
* Demonstrate and provide - Hourly Updates to provide status to Ongoing Problems, Incidents, and workarounds, demonstrating Progress eliminating re-incidence.
* Will assist with maintenance of Customer Platform Databases and Tables, to improve success rates for our case management - summarization AI platform.
* Will work with Design and IT, HR, Finance to improve customer service portals, and knowledge bases.
* Join Workshops with Platform techs and help to organize and maintain focus for automating various forms of notifications and communication workflows.
* Assist the compliance team in maintaining focus on implementing and adhering to planned access controls and security strategies.
ITAM and Field Services:
* Will be managing a comprehensive asset lifecycle from procurement to disposal, including asset control and depreciation - Status, State, .
* Understand how to create Models and Products, as well to and Manage Purchase Orders.
* Automate SN web and agent applications, and coordinate asset tracking transitions based on event triggers.
* Support field services operations, including workstation deployment and maintenance.
* Overview and assist with hardware installation, cable management, and desk minimalist setup.
* Record and maintain asset compliance and optimize software licensing automation.
* Generate frequent asset reports and develop actionable cost-optimization recommendations.
Technical Infrastructure Support:
* Help with the support of Microsoft Intune device management operations and integrations with ServiceNow.
* Collaborate with Network teams during incidents. Assist Cisco network engineers when necessary to physically access the hardware. Help with monitoring, reporting major incidents, guaranteeing that problems are escalated accordingly, and providing analytical insights into incident impact.
* Coordinate video conferencing setups and system support for the ongoing meeting rooms, ensuring minimal cables and hardware look, in addition to keeping them running smoothly.
* Help and eager to learn and support CAs and PKI, SCEP deployment processes.
* Maintain security compliance - Implement security protocols in test environments and release them via Change Management.
Required Qualifications
* Some experience with ServiceNow (administration, configuration, or business analytics)
* Eager to Learn ServiceNow and Microsoft Intune integrations.
* ITIL Frameworks are our most recommended knowledge -required
* Knowledge of PKI, certificate authorities, and SCEP protocols
* Hardware and Software Asset Lifecycle
* Strong analytical and problem-solving skills.
* Excellent communication and documentation abilities
* Commitment to Compliance, security, and best practices.
Preferred Qualifications
* ServiceNow/ ITIL certification
* Experience with Microsoft Intune and Cisco platforms
* ITAM experience and software asset management knowledge
* Basic networking knowledge (cabling, access points)
* CompTIA A+ or equivalent technical certification
* Field services or technical support experience
Compensation:
The base rate of pay for this position is $49,000 - $60,000 per year. Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, experience, scope and complexity of role responsibilities, geographic location, performance, and working conditions.
Benefits:
* Comprehensive benefit package
* Paid Time Off (which increases after 1 year with Mountainside)
* Paid holidays including a Multicultural Holiday
* 401(k) with employer matching
* Free meals while working on the Canaan campus
* Monthly $75.00 wellness reimbursement. Our Wellness Reimbursement benefit is meant to encourage employees to engage in productive self-care to avoid burnout and compassion fatigue.
About Mountainside:
Mountainside Treatment Center is a dynamic, fast-paced and growing recovery facility that values innovation and an obsession with providing Best in Class service to our Clients. Founded in 1998, we are a leading behavioral healthcare provider dedicated to treating alcohol dependency and drug addiction. Accredited by The Joint Commission and CARF for its high standards of care, Mountainside seeks out passionate and talented individuals to join its staff. We believe that every employee, regardless of position, plays a vital role in our success.
Here at Mountainside Treatment Center, we strongly prefer all employees to be fully vaccinated for Covid-19 (including regularly scheduled boosters) and the Flu as recommended by the CDC.
Mountainside is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.
Salary Description
$49,000 - $60,000
$49k-60k yearly Auto-Apply 60d+ ago
Desktop Support
Artech Information System 4.8
Information technology specialist job in North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1 NORTH CASTLE DR.,NY -10504
Duration:1+ year (with possible extension)
Skills Overview Must be experienced in DESKSIDE support
· Win7/Win XP OS support. Troubleshooting
· Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
· Executive/VIP support.
· Very Strong Customer skills.
· Installation, configuration and maintenance of windows, hardware and software.
· Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
$51k-70k yearly est. 60d+ ago
Level II IT Support Technician
Crete Professionals Alliance
Information technology specialist job in Woodbury, NY
Reid Accountants + Advisors, is hiring! Reid Accountants + Advisors is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. We currently have offices in Long Island, NYC, White Plains and South Carolina. Join a rapidly growing organization with a strategic vision and dynamic plan
We are seeking an experienced Level II IT Support Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software for our organization. This includes handling incoming help requests via telephone and ticketing system, documenting user information, and collaborating with the IT Director to resolve technical issues. The role requires strong analytical and problem-solving skills, excellent communication, and a customer-oriented mindset.
Key Responsibilities:
Field incoming help requests from end users via both telephone and ticketing system.
Document all pertinent end user identification information, including name, contact information, and nature of problem or issue
Works with the IT Director to resolve technical problems with desktop computing equipment and software
Utilize remote control software to remotely troubleshoot and fix user problems for other offices
Install, configure, and maintain laptops, desktops, and printers according to firm specific
Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, ActiveSync, VPN client, Adobe Products, Internet Browsers and various tax and engagement software
Escalate IT issues when necessary
Help maintain inventory logs
Provide clear & concise information through written and verbal communications
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Build rapport and elicit problem details from help desk customers
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Learn software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Occasional travel to branch offices required
After-hours and weekend on-call support required (rotation)
On premise, Saturday support required during busy season, January 1st through April 15th (rotation)
Lifting and transport of computers and peripherals.
Qualifications and Requirements:
· Formal Education & Certification: A+ is preferred and ITIL Foundation is preferred.
· Expert knowledge of computer hardware, desktop and server operating systems.
· Application support experience with Group Policy and Microsoft Office.
· Application support experience with, CCH Axcess, ProFX Engagement, Thomson GoFileRoom, UltraTax and QuickBooks is preferred.
· Experience with
o Exchange is preferred.
o BYOD/MDM and ActiveSync Server are a plus.
o Active directory including creating, maintaining, deleting users and groups.
o Accounting Firm is preferred.
· Proficient with DNS and DHCP.
· Solid understanding of wireless technologies, corporate networks and connectivity between users and servers.
· Must be willing to work outside of normal business hours when necessary and extra hours during the busy seasons.
· Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
· Proven analytical and problem-solving abilities.
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Strong documentation skills.
Job Type: Full-time
Schedule: Monday - Friday, 9:00AM - 5:30PM
Work Location: In person only
Ability to commute/relocate: Woodbury, NY: Reliably commute or planning to relocate before starting work (Required)
This position operates as part of a US East Coast-based team, with typical working hours aligning with EST to facilitate effective collaboration.
We are excited to invite talented individuals to join our dynamic team! This position offers a competitive salary range of $85K - $95K annually, commensurate with experience and qualifications.
In addition to a rewarding career, we provide a robust benefits package, including:
Health, Dental, and Vision Insurance (with options for fully paid employee
only coverage for health and dental)
Company-Paid Life and Long Term Disability Insurance
Ancillary Benefits such as supplemental life insurance and short-term
disability options
Classic Safe Harbor 401(k) Plan with employer contributions
Opportunities for professional growth, learning, and development including
access to Becker and LinkedIn Learning
We are committed to fostering a supportive and inclusive workplace where every
team member can thrive. Apply today to be part of a company that values its
people and their contributions!
“Reid Accountants + Advisors”, an independent member of the Crete Professionals Alliance, is the brand name under which Reid CPAs, LLP and Reid Tax & Advisory Services, LLC and its subsidiary entities provide professional services. Reid CPAs, LLP and Reid Tax & Advisory Services, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Reid CPAs, LLP is a licensed independent CPA firm that provides attest services to its clients, and Reid Tax & Advisory Services, LLC, and its subsidiary entities provide tax and business consulting services to their clients. Reid Tax & Advisory Services, LLC, its subsidiary entities, and Crete Professionals Alliance are not licensed CPA firms. The entities falling under the Reid Accountants + Advisors brand are independently owned and are not liable for the services provided by any other entity providing the services under the Reid Accountants + Advisors brand. Our use of the terms “our firm” and “we” and “us” and terms of similar import, denote the alternative practice structure conducted Reid CPAs, LLP and Reid Tax & Advisory Services, LLC.
Crete Professionals Alliance is an equal opportunity employer, considering all
applicants for employment regardless of race, color, religion, sex, gender identity,
pregnancy, national origin, ancestry, citizenship, age, marital status, physical
disability, sexual orientation, genetic information, or any other characteristic
protected by state of federal law.
#LI-LC1
$85k-95k yearly Auto-Apply 10d ago
Managed IT Support Specialist
Corcystems
Information technology specialist job in Ridgefield, CT
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive Experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VM Ware and Hyper V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Educational/Vocational/Previous Experience Recommendations
BA/BS, preferably in computer science or a related field.
2+ years experience technical experience in a service business.
MSP experience a plus.
Benefits
CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check
$44k-75k yearly est. Auto-Apply 22d ago
Managed IT Support Specialist
Corcystems, Inc.
Information technology specialist job in Ridgefield, CT
Job Description
CorCystems is a Managed IT Services company located in Ridgefield, CT. We are looking for a new team member in our Service Dept. to provide exceptional technical support to our managed clients both remotely from our Ridgefield, CT office and on-site at clients office as needed. The Support Specialist position, is responsible for providing daily technical assistance to clients in a professional and friendly manner. The ideal candidate will have a proven, successful experience working in a Managed IT Services environment or in a related IT technical support role and enjoys helping others and continual learning and career advancement.
Requirements
Provide friendly, professional customer service to clients
Quickly troubleshoot and resolve technical issues in a ticket queue
Support for client computer networks including business related technologies including Windows operating systems, Office 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions
Extensive Experience troubleshooting printers, scan to email and file
SonicWALL, Palo Alto and Meraki routers and firewalls experience
Understand and able to manage Routing and switching concepts including ACLs, Ports, VLANs, etc.
Solid experience in managing Active Directory and GPOs
Experienced managing and supporting VM Ware and Hyper V servers and environments
Comfortable with troubleshooting LAN and WAN technologies
Handle escalated tickets as needed
Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages
Work with vendors/partners as needed to resolve client issues
Provide detailed documentation and explain resolutions for escalated issues
Maintain high level of client satisfaction
Work in a team environment and communicate effectively
Escalate service issues that cannot be completed within agreed service levels
Responsible for entering time and expenses in ConnectWise as they occur
Work through a daily schedule in ConnectWise that has been established through the dispatch process
Enter all work as service tickets in ConnectWise
Maintain certifications required for position
Ability to multi-task and adapt to changes quickly
Ability to de-escalate situations
Educational/Vocational/Previous Experience Recommendations
BA/BS, preferably in computer science or a related field.
2+ years experience technical experience in a service business.
MSP experience a plus.
Benefits
CorCystems offers a great benefits package with a substantial healthcare subsidy for employees. Benefits include, Medical, dental/vision, life insurance, paid Holidays, a generous Paid Time Off policy as well as a 401k company match.
Salary commensurate with experience. Please provide salary requirements when applying.
All candidates extended an offer must pass a drug screen and background check
$44k-75k yearly est. 22d ago
IT Helpdesk Technician
Medwiz Pharmacy
Information technology specialist job in Nanuet, NY
Job DescriptionDescription:
About Us
Medwiz Solutions is a rapidly growing Long-Term Care Pharmacy dedicated to delivering innovative and reliable healthcare solutions. We are seeking an experienced Helpdesk Technician to join our IT team and provide critical support to our pharmacy operations.
Position Summary
The Helpdesk Technician will serve as the first point of contact for technical support requests, ensuring smooth IT operations for both onsite and remote users. This role requires strong troubleshooting skills, a solid background in system administration and Office 365, and the ability to thrive in a fast-paced healthcare environment.
Key Responsibilities
Provide first and second-level helpdesk support to end users across multiple locations.
Diagnose, troubleshoot, and resolve hardware, software, and network issues.
Administer and maintain Windows Server 2019 and higher environments.
Manage and support Active Directory, DNS, DHCP configurations.
Manage and support Office 365 applications and services.
Assist with network troubleshooting and connectivity issues.
Provide technical support for remote users, including VPN and Citrix environments.
Document support tickets, resolutions, and processes in the helpdesk system.
Participate in rotating after-hours on-call support schedule.
Qualifications
Minimum 5 years of prior helpdesk experience (healthcare industry experience strongly preferred).
High School diploma (Associate's or Bachelor's degree in IT-related field a plus).
Strong Office 365 administration skills
Strong knowledge of Windows Server 2019+, Active Directory, DNS, and DHCP.
Experience with network troubleshooting (LAN/WAN, TCP/IP).
Citrix experience preferred.
Previous experience supporting remote users highly desirable.
Excellent problem-solving skills and strong customer service orientation.
Schedule Standard hours: Monday - Friday, 8:00 AM - 5:00 PM.
Participation in rotating after-hours on-call schedule required.
Requirements:
$48k-83k yearly est. 12d ago
Entry-Level PC Helpdesk Technician
Healey Brothers, Inc. 3.6
Information technology specialist job in Goshen, NY
Job Description
Launch Your Tech Career with Healey Brothers! Now Hiring: Entry-Level PC Helpdesk Technician
Are you someone who enjoys working with computers and helping people solve tech problems? Ready to get your foot in the door in the IT world? Healey Brothers, a trusted name in the automotive industry, is looking for a tech-savvy team player to join our growing IT department!
What You'll Be Doing:
Be the first point of contact for employees with tech-related questions or issues
Set up and troubleshoot PCs, printers, and mobile devices
Assist with password resets, network access, and system connectivity
Learn hands-on with real-world tasks and mentorship from experienced IT professionals
What We're Looking For:
A strong interest in technology and a desire to grow in the IT field
Good communication and problem-solving skills
Basic knowledge of Windows operating systems and computer hardware
No prior IT experience needed - just bring your curiosity and eagerness to learn
Why Join the Healey Brothers Team:
Full-time, entry-level opportunity with training provided
Clear path for advancement into higher-level IT roles
Friendly, supportive team environment that values growth and innovation
Real experience that builds your skills and your resume
Whether you're starting your career or making a change, this is a great opportunity to grow with a respected company.
Apply today and take your first step into tech - with Healey Brothers!
Healey Brothers Mission Statement:
Utilizing cutting-edge automotive technology and training to give our customers a seamless, stress-free experience to earn their business for life. Our Core Values: Team Over Self, Accountability, Self-Improvement, Integrity and Respect
Healey Brothers EEO Statement:
Healey Brothers is an Equal Employment Opportunity employer. We comply with all applicable laws regarding equal employment opportunities for all qualified applicants and employees. It is against our policy to discriminate against any qualified applicant or employee on the basis of actual or perceived race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, ancestry, ethnicity, disability, pregnancy, citizenship, marital status, familial status, military or veteran status, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local law.
$37k-59k yearly est. 21d ago
Desktop Support Technician
Matrix Global
Information technology specialist job in Middletown, NY
We are searching for Desktop Support Technicians to support our client, a major hospital system in Middletown NY. You will help install, upgrade, and troubleshoot all hardware and software for the installed client base. To succeed in this position, you will possess excellent problem-solving skills and the ability to communicate clearly and precisely with the end user. Successful candidates will be familiar with remote troubleshooting techniques and the tools required for successful troubleshooting. Possess the ability to multitask and function in several technical support roles. Some travel may be required. This position reports to the Desktop IT Manager.
Responsibilities
· Provide on-site and remote technical support to users.
· Fully document support tickets on reported issues
· Remotely assist customers through installation of applications and computer peripherals.
· Guide users with simple, step-by-step instructions
· Conduct remote troubleshooting when required
· Test alternative pathways to resolve an issue
· Customize desktop applications to meet user needs
· Escalate issues as appropriate
· Follow up with clients to ensure continued system functionality
· Report and document customer feedback and potential product requests
· Create technical documentation and manuals
Qualifications
· An ability to work independently and in a team setting with others professionally and respectfully
· An ability to adjust to changing situations to meet Urgent and critical issues
· Hands-on experience in Operating Systems and Office Suite, including MS Teams
· Working knowledge of office automation products and computer peripherals, including but not limited to printers and scanners.
· Knowledge of network security practices and anti-virus programs
· Ability to perform remote troubleshooting and provide clear and concise instructions
· Excellent problem-solving and multitasking skills
· Service Now experience (preferred)
Requirements
· Help Desk / Desktop support three years+ (preferred)
· Strong, systematic, and professional problem-solving skills
· Proficiency with Windows OS, Active Directory administration, and PC troubleshooting
· Deliver high-quality customer service and technical support
· Customer-oriented attitude
$38k-53k yearly est. 26d ago
AI-Centric Solution Architecting for Global IT Intern - Entry Level Sales Program 2026
IBM 4.7
Information technology specialist job in Armonk, NY
**Introduction** Working with a Worldwide team of Solution Architects, who design and build architectural solutions for real world problems across all Industries. The output being the blueprint for an implementation that meet specific business needs. Our Primary roles include: providing strategic guidance in the development process, making technical decisions regarding solutions and explaining how they will impact the organization.
**Your role and responsibilities**
Your role will be to help design and delivery required material to feed into this process. We require blueprint material highlighting repeatable architectural solutions. We need to ensure that what we produce covers AI, Agentic AI for products and it's role in future deliverables across not only our Automation Portfolio of products but encompasses other related areas like Data, Sustainability and Security.
You will be working with Engineers to help feed information into the process and do develop a 'library' of reusable material in the for of whitepapers, assets and accelerators.
**Required technical and professional expertise**
1. Background (courses or work experience) in LLM AI models and platforms (e.g. [1] watsonx.ai).
2. Background (courses or work experience) with conversational and agentic AI
3. Background (courses or work experience) with software development (Java)
4. Good communication and writing skills.
5. Ability to understand customer requirements and pain points and ability to apply AI to best address them
References
Visible links
1. ******************
**Preferred technical and professional experience**
1. Skills with Data Science and traditional AI/ML modeling evaluation (classification, regression)
2. Understanding of AI Governance
3. Experience in solution architectures
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
$38k-51k yearly est. 60d+ ago
IT-Opex-Alloc-IC-FX Accounting Senior Associate
Forvis, LLP
Information technology specialist job in Woodbury, NY
Description & Requirements We are seeking a detail-oriented and experienced IT-Opex-Alloc-IC-FX Accounting Senior Associate with expertise in Workday Financials. This position will execute the IT-Operating Expenses-Allocations-IC-FX accounting functions within the National Office Internal Accounting team and will collaborate with and assist in the development of the IT-Operating Expenses-Allocations-IC-FX Accounting Associate.
What You Will Do:
* Understand, execute and analyze the accounting business processes for:
* Information Systems/Technology/Prepaids
* Insurance
* Practice Development
* Business Licenses
* Professional Fees
* Legal Entity Accounting
* All Other Operating Related Expenses
* Allocations
* Acquisition/Merger Integration
* FX Remeasurement
* Intercompany / Inter-Region
* Execute monthly close procedures for accounting business processes noted above and collaborate with Revenue - Cash - Facilities team on improvements and changes in the monthly close process.
* Prepare reconciliations and specific analysis for accounting business processes noted above.
* Assist in preparation of documentation to create standardized accounting procedures to enhance operational efficiency and consistency.
* Assist in design and implementation of account reconciliation applications in coordination with the overall Finance goal of automating reconciliations and using modern day apps for sign off and validation.
* Learn Forvis Mazars change management process and implement accordingly for practice structure changes, Workday dimension changes and merger/acquisition activity.
* Using firm resources, internal training and external training, establish appropriate use of AI agents to assist with accounting business processes noted above.
* Assist in preparation of budget information for certain accounting business processes on an annual basis in coordination with FP&A team and Managing Partners.
* Learn and maintain superior working knowledge of Workday business processes for the areas noted above.
* Configure, troubleshoot, and improve Workday accounting workflows and reporting tools.
* Develop and generate Workday financial reports, dashboards, and analytics to support leadership decision-making.
* Collaborate with Workday teams to test bi-annual release changes, new modules, and system enhancements.
* Collaborate with multiple teams to support Workday functionality and optimize workflows for efficient financial operations.
* Leverage the platform to streamline accounting processes and improve efficiency.
* Recommend improvements to accounting operations, with a focus on automation.
* Provide training to accounting staff on Workday functionality and best practices.
* Foster a collaborative, client-focused culture within the accounting team while partnering with cross-functional teams to drive precision, agility, and informed business decisions.
Minimum Qualifications:
* Bachelor's Degree
* 3+ years of relevant accounting experience with a strong understanding of Generally Accepted Accounting Principles (GAAP)
* Proficient in Microsoft Excel
Preferred Qualifications:
* 5+ years of relevant accounting experience
* Certified Public Accountant
* Hands-on Workday Financials experience, including projects and revenue recognition
#LI-CH1
New York City Pay Transparency
Pursuant to the pay transparency laws of New York State and other local ordinances within the state including (but not limited to) New York City, the salary range displayed is for the New York markets. The salary for this role will be based on the experience, education, and skill set of the individual for the position. Total compensation and benefits consist of salary, group health plan benefits, 401(K), profit-sharing contributions, flexible time off, and parental leave. Forvis Mazars reserves the right to make changes to the salary range based on business needs.
New York Salary Range:
NY Minimum Salary (USD)
$ 83,400
NY Maximum Salary (USD)
$ 139,000
$83.4k-139k yearly 22d ago
IT R&D US Applications Engineering Team Lead
Us01
Information technology specialist job in Wilton, CT
Introduction
ASML US, including its affiliates and subsidiaries, bring together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market, and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our headquarters are in Veldhoven, Netherlands, and we have 18 office locations around the United States including main offices in Chandler, Arizona, San Jose and San Diego, California, Wilton, Connecticut, and Hillsboro, Oregon.
Job Mission
We are looking for an experienced Team Lead that can play a key role in bringing our IT R&D US team to the next level. In the IT Solution Delivery for R&D department we provide IT services to ASML's Development and Engineering departments. Together with the rest of the IT department, we have transformed into an agile organization, delivering our services through business facing Agile Release Teams (ART's).
As an IT R&D US Team Lead you will manage the employees working in the ART's, collaborate intensively with the business and strive for continuously improving the performance of the IT R&D US Solution Delivery team. Delivery, Speed and Quality are key, which make your focus on the right craftmanship of your team.
Duties and Responsibilities
As a Team Lead you are responsible for the subset of IT R&D managed services which are delivered to the Development and Engineering business sector in Wilton.
Drives the IT-business relationship management & understands business priorities and expectations.
Ensure end-to-end service and delivery management from different IT domains
Provide an escalation and arbitration level for end-user issues for the IT services in scope.
Manage supplier relationships, contracting external employees, in consultation with internal parties.
Align and partner with the Agile Release Trains (ART's) that operate in the Development and Engineering business sector.
Ensure proper deployment of ASML policies towards the IT standards to provide consistent and compliant use of IT tools.
Managing dependencies and expectations from multiple team and integrating to provide a single business-facing IT service.
As a Team Lead you will also be responsible for project management together with the business stakeholders, external service management and areas of general interest to your team.
Perform other duties as assigned.
Education and experience
Bachelor's/Master's degree in Computer Science, Software Engineering, Data & Information Security, Computer Engineering and/or equivalent experience.
At least 10 years' experience working with D&E, IT and Data Security.
At least 2 years' experience in a scaled agile environment.
Preferably a technical background or a strong interest in technology.
Experience in Data and Information Security.
Familiarity with ITIL Service Management processes.
Experience in taking and driving end-to-end ownership.
Understanding of the different domains within Development & Engineering, (software development, hardware, mechanical) is a plus.
Skills
You are an excellent people manager and keen on developing and coaching individuals to become valuable members of high-performing teams.
Experienced in stakeholder management and a customer focused individual.
Strong customer focus and customer facing skills.
You will closely collaborate with the Leading Coalition of the Agile Release Trains (ART) consisting of a Release Train Engineer (RTE), Chief Product Owner (CPO) and the System Architect (SA) and support them in becoming successful. You have an intrinsic drive towards continuous improvement.
Other Information
This position is located on-site in Wilton, CT . It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.
A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Occasionally required to move around the campus.
Occasionally lift and/or move up to 20 pounds.
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.
While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
EOE AA M/F/Veteran/Disability
Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check band any other tests that may be required.
#LI-MO1
Additional Responsibilities:
There is potential for exposure to strong magnetic fields, high voltage and currents.
This position requires access to controlled technology, as defined in the
United States
Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
Need to know more about applying for a job at ASML? Read our frequently asked questions.
Request an Accommodation
ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.
Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.
$106k-141k yearly est. Auto-Apply 60d+ ago
IT Support Technician
Hudson River Housing 4.2
Information technology specialist job in Poughkeepsie, NY
Job Description
Hudson River Housing improves lives and communities through housing with compassion and development with vision. We are dedicated to building strong, sustainable communities by developing and preserving quality affordable housing and helping families and individuals obtain and maintain housing through education, advocacy and support services.
We are a committed group of people from all backgrounds who care deeply about our community and want to make it a better place.
Position: IT Support Technician - Part-Time
General Description:
This position requires an individual with strong customer service skills to assist end users in their day to day functions and evolve for and with this position in an ever expanding and constantly changing environment. Strong verbal and written communication skills are a must. The candidate must demonstrate strong troubleshooting skills, be detail oriented, highly motivated, able to work independently as well as part of the team.
This is a part time position 24 hour a week position and will work primarily during the work week. There may be the need for some flexibility to the work schedule as business necessitates.
Job Requirements
Working knowledge of TCP/IP and networking
Microsoft Server/Desktops/Office
AD, Group Policy, PowerShell, Windows 10, Windows 11, etc.
Installs, configures, maintains, and troubleshoots - desktops, servers, printers, routers, switches, WAPs, VOIP, PBX's, VPN's and peripherals throughout the organization.
Maintaining inventory and documentation
Assists the Manager of IT in the design, implementation, and testing of large scale projects which may result in working after traditional business hours or on weekends.
Basic understanding of cabling and determination or a willingness to learn.
Staying current with market trends and emerging technology to better recommend solutions that drive the business forward.
Ability to educate users in a clear, concise, and effective manner.
Qualifications:
Education/ Training: 6 months to 1 years of experience (school or certification will be considered in lieu of hands on experience)
Valid NY State driver's license
Reliable transportation
Ability to lift 50 lbs
Salary: $23.00 per hour
Location: Poughkeepsie, NY
Immediate Supervisor: Director of IT
Equity is a core value at Hudson River Housing. We believe in promoting a culture that decenters bias, celebrates difference, enhances equitable communication, and nurtures relationship building
.
It is important to us that community members have access to stable means of economic growth. We are continually committed to hiring from within our community including applicants with lived experience that can inform and strengthen our work.
Hudson River Housing is dedicated to maintaining a work environment that is free from harassment and discrimination on the basis of age, race, creed, color, national origin (including ancestry), religion, gender or sex, gender identity or expression, sexual orientation, pregnancy (including childbirth and related medical conditions), alienage or citizenship status (unless required by law), disability, reproductive health decision making (including, but not limited to, the decision to use or access a particular drug, device, or medical service), marital status, partnership status, caregiver status, domestic violence victim status, familial status, military status, unemployment status, genetic information (including genetic characteristics), or any other protected status under federal, state, or local laws. Hudson River Housing is dedicated to the fulfillment of this policy with respect to all aspects of employment, including, but not limited to, recruiting, hiring, placement, transfer, training, promotion, compensation, termination, and all other terms, conditions, and privileges of employment.
$23 hourly 19d ago
Network Real Estate Specialist
Lancesoft 4.5
Information technology specialist job in West Nyack, NY
• Negotiate & Process Lease Amendments for new sites and site modifications such as antenna changes, generator additions, and equipment expansions • Work closely with Zoning Team to help formulate the strategy attached to a specific Land Use application (for a Search Area), including, but not limited to, selection of expert witnesses, preparation for Planning or Zoning Board Hearing and creation of requisite exhibits.
• Enter, required information into HQ databases applicable to the Cell Build Program, including Siterra, SiteTraker, EMIS, Rent Commencement and XNG Report, so as to ensure accuracy.
• Review vendor invoices applicable to assigned Search Areas and forward on to Manager - Project Implementation for approval.
• Coordinate In-Bound Co-location applications
• Resolve landlord issues/requests for Certificates of Insurance, Performance and Removal Bonds, and Estoppels.
• Troubleshoot landlord issues with regard to legal rental documentation required, i.e., W9s, Deeds, Assignments, etc...
• Review, investigate, and process landlord written correspondence and invoices.
• Ensure the timely payment of rent, capital contribution, and one-time payments for newly commenced leases to include macro, small cell, IB.
• Provide support for all Site Acquisition Consultants, i.e., provide lease copies, rent analysis, general info.
• Conduct regular audits of Salesforce to ensure accurate reporting.
• Maintain and nurture amicable relationships with current and prospective landlords.
• Address site access issues and maintain database of landlord contact information.
Qualifications:
Current knowledge of, and familiarity with state and local land use and zoning procedures.
Strong negotiation, presentation, written and oral skills needed in order to successfully interface with municipal authorities, and to accomplish the most competitive and budget conscious leasing structure with potential landlords.
Candidate must also possess exemplary landlord/customer relations skills, and the ability to diffuse escalations most often times with heavy volume requiring diligent follow-up skills.
General Familiarity with Civil and Radio Frequency Engineering design standards for Cell Sites being constructed on buildings, water tanks, and/or existing towers.
Ability to manage to demanding and aggressive goals, as well as to multiple projects.
Ability to manage multiple professionals, including but not limited to, Attorneys, Zoning Team members, Engineers and outside Consultants.
Valid Driver's License required.
Equal Employment Opportunity
Reasonable accommodations where necessary, will be made for qualified candidates who have limitations due to permanent disabling conditions. Verizon Wireless is an equal opportunity employer.
Qualifications
Bachelor of Science degree in Engineering, Business Administration or equivalent experience
Additional Information
All your information will be kept confidential according to EEO guidelines.
$67k-84k yearly est. 1d ago
Network and Data System Administrator
Selektit
Information technology specialist job in Danbury, CT
Job Title: Senior NADS (Network and Data Systems) Administrator Duration: 1 Year (Full-time, Contract)
Responsibilities:
Maintain and support distributed client data systems.
Monitor local and remote servers; ensure secure and reliable operation.
Manage server lifecycle activities (commissioning, decommissioning, data migration).
Implement infrastructure for complex application deployments.
Analyze and improve system performance.
Participate in 24/7 support, including after-hours maintenance windows.
Document SOPs and collaborate with Systems Engineers on best practices.
Requirements:
Education: Bachelor's degree or equivalent experience
Experience: 5+ years in IT infrastructure roles
Must-Have Tech Skills:
OS Administration: Red Hat Linux, Oracle Linux, Solaris, Windows Server 20122022
Virtualization: VMware ESX, Oracle VM
Networking: DNS, DHCP, TCP/IP, Active Directory
Security patching, system monitoring, and recovery
Nice-to-Haves:
Scripting/automation
Cloud platforms (Azure or AWS IaaS/PaaS)
No-tape backups, clustering, SAN, Microfocus HPSM
$60k-81k yearly est. 60d+ ago
Network Specialist
Insight Global
Information technology specialist job in Mount Pleasant, NY
An employer is looking for a Network Specialist to sit onsite within a school district in Westchester County, NY. This person will be spending 100% of their day handling L2 IT support. They will be supporting staff members and students throughout the district, working directly with executives, teachers, and staff in order to resolve tickets within ServiceNow. This could include maintenance or troubleshooting of routers, switches, or servers, supporting web filters, creating images, managing group policies, resolving network connectivity issues etc. as well as providing day to day software and application support, troubleshooting and break fixing desktop PCs, printers, smartboards, and phones. They will be completing, on average, about 8-14 tickets a day. This person will also be responsible for helping the Jr. Network Specialists on site in terms of direction and technical guidance. They should have a strong understanding and ability to support networks and troubleshoot issues, with prior experience in a networking focused role. During the summer months, they will be doing project work such as new technology roll outs, migrations, upgrades, etc. This individual needs to have strong communication and sharp customer service skills in order to communicate issues and solutions with the staff they are supporting. This person needs to be comfortable with pay in the range of $27/hr to $29/hr dependent on years of experience.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: ****************************************************
Skills and Requirements
3-5+ years of experience in IT support
Strong recent experience supporting wireless networks and troubleshooting network incidents
Experience with Cisco routers and switches
Experience troubleshooting Level 2 hardware and software incidents
Strong recent experience working in a Windows PC environment
Strong recent experience with que management, working with a ticketing system
Strong communication, eagerness to learn, and customer service skills Experience working in a genius bar, geek squad, etc. (customer service, client facing role)
Experience working in the educational/instructional field, or working in IT at their college
Strong recent experience using ServiceNow as a ticketing system
$27-29 hourly 44d ago
INFORMATION TECHNOLOGY SPECIALIST
Us Army 4.5
Information technology specialist job in Middletown, NY
*ELIGIBLE FOR UP TO A $10K SIGNING BONUS. TALK TO YOUR RECRUITER FOR DETAILS.*
ABOUT THIS JOB
REQUIRES AN ENLISTMENT IN THE U.S. ARMY OR ARMY RESERVE***
As an InformationTechnologySpecialist, you'll manage, maintain, process, and troubleshoot military computer systems and operations. You'll deal with highly sensitive information and have technical skills and aptitude for programming and computer languages. You'll also be responsible for monitoring network activity, performing regular backups, and implementing data recovery plans to safeguard against disruptions or data loss.
Skills you'll learn align with Computer Systems & Networks, Network Administration, Security and Information. In addition, you could earn 216 nationally recognized certifications!
REQUIREMENTS
10 weeks of Basic Training
20 weeks of Advanced Individual Training
U.S. Citizen
17 to 34 Years Old
High School Diploma or GED
Meet Tattoo Guidelines
No Major Law Violations
No Medical Concerns
BENEFITS
The Army offers a complete package of benefits that not only supports you and your family but also helps you advance in your career. Whether you serve part-time or full-time as an enlisted Soldier or Army Officer, you'll earn competitive pay with opportunities for bonuses, as well as receive health care at little to no cost. You could also receive money for education, student loan repayment assistance, training and certifications, housing, living expenses, and more.
Paid Training and credentialing to strengthen your skillsets
Monthly salary (based off pay grade and time in service)
Housing and meal allowance for full-time Soldier
30 days paid annual vacation
401(K) type savings plan
Full-coverage medical and dental insurance for Soldiers and immediate family member
Paid tuition opportunities to continue your education
Signing bonus - up to $40,000 in cash bonuses for completing training in selected Military Occupational Specialties
$67k-96k yearly est. 7d ago
Level II IT Support Technician
Crete Professionals Alliance
Information technology specialist job in Woodbury, NY
Job Description
Reid Accountants + Advisors, is hiring! Reid Accountants + Advisors is an independent, full-service accounting and advisory firm specializing in accounting and consulting services for businesses and individuals. We currently have offices in Long Island, NYC, White Plains and South Carolina. Join a rapidly growing organization with a strategic vision and dynamic plan
We are seeking an experienced Level II IT Support Technician to join our team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software for our organization. This includes handling incoming help requests via telephone and ticketing system, documenting user information, and collaborating with the IT Director to resolve technical issues. The role requires strong analytical and problem-solving skills, excellent communication, and a customer-oriented mindset.
Key Responsibilities:
Field incoming help requests from end users via both telephone and ticketing system.
Document all pertinent end user identification information, including name, contact information, and nature of problem or issue
Works with the IT Director to resolve technical problems with desktop computing equipment and software
Utilize remote control software to remotely troubleshoot and fix user problems for other offices
Install, configure, and maintain laptops, desktops, and printers according to firm specific
Support various software packages including Microsoft Office for Windows, anti-virus, backup, email clients, email servers, ActiveSync, VPN client, Adobe Products, Internet Browsers and various tax and engagement software
Escalate IT issues when necessary
Help maintain inventory logs
Provide clear & concise information through written and verbal communications
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Build rapport and elicit problem details from help desk customers
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Learn software and hardware used and supported by the organization
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Test fixes to ensure problem has been adequately resolved
Perform post-resolution follow-ups to help requests
Occasional travel to branch offices required
After-hours and weekend on-call support required (rotation)
On premise, Saturday support required during busy season, January 1st through April 15th (rotation)
Lifting and transport of computers and peripherals.
Qualifications and Requirements:
· Formal Education & Certification: A+ is preferred and ITIL Foundation is preferred.
· Expert knowledge of computer hardware, desktop and server operating systems.
· Application support experience with Group Policy and Microsoft Office.
· Application support experience with, CCH Axcess, ProFX Engagement, Thomson GoFileRoom, UltraTax and QuickBooks is preferred.
· Experience with
o Exchange is preferred.
o BYOD/MDM and ActiveSync Server are a plus.
o Active directory including creating, maintaining, deleting users and groups.
o Accounting Firm is preferred.
· Proficient with DNS and DHCP.
· Solid understanding of wireless technologies, corporate networks and connectivity between users and servers.
· Must be willing to work outside of normal business hours when necessary and extra hours during the busy seasons.
· Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
· Proven analytical and problem-solving abilities.
· Ability to effectively prioritize and execute tasks in a high-pressure environment.
· Strong documentation skills.
Job Type: Full-time
Schedule: Monday - Friday, 9:00AM - 5:30PM
Work Location: In person only
Ability to commute/relocate: Woodbury, NY: Reliably commute or planning to relocate before starting work (Required)
This position operates as part of a US East Coast-based team, with typical working hours aligning with EST to facilitate effective collaboration.
We are excited to invite talented individuals to join our dynamic team! This position offers a competitive salary range of $85K - $95K annually, commensurate with experience and qualifications.
In addition to a rewarding career, we provide a robust benefits package, including:
Health, Dental, and Vision Insurance (with options for fully paid employee
only coverage for health and dental)
Company-Paid Life and Long Term Disability Insurance
Ancillary Benefits such as supplemental life insurance and short-term
disability options
Classic Safe Harbor 401(k) Plan with employer contributions
Opportunities for professional growth, learning, and development including
access to Becker and LinkedIn Learning
We are committed to fostering a supportive and inclusive workplace where every
team member can thrive. Apply today to be part of a company that values its
people and their contributions!
“Reid Accountants + Advisors”, an independent member of the Crete Professionals Alliance, is the brand name under which Reid CPAs, LLP and Reid Tax & Advisory Services, LLC and its subsidiary entities provide professional services. Reid CPAs, LLP and Reid Tax & Advisory Services, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations, and professional standards. Reid CPAs, LLP is a licensed independent CPA firm that provides attest services to its clients, and Reid Tax & Advisory Services, LLC, and its subsidiary entities provide tax and business consulting services to their clients. Reid Tax & Advisory Services, LLC, its subsidiary entities, and Crete Professionals Alliance are not licensed CPA firms. The entities falling under the Reid Accountants + Advisors brand are independently owned and are not liable for the services provided by any other entity providing the services under the Reid Accountants + Advisors brand. Our use of the terms “our firm” and “we” and “us” and terms of similar import, denote the alternative practice structure conducted Reid CPAs, LLP and Reid Tax & Advisory Services, LLC.
Crete Professionals Alliance is an equal opportunity employer, considering all
applicants for employment regardless of race, color, religion, sex, gender identity,
pregnancy, national origin, ancestry, citizenship, age, marital status, physical
disability, sexual orientation, genetic information, or any other characteristic
protected by state of federal law.
#LI-LC1
$85k-95k yearly 10d ago
Learn more about information technology specialist jobs
How much does an information technology specialist earn in Poughkeepsie, NY?
The average information technology specialist in Poughkeepsie, NY earns between $58,000 and $117,000 annually. This compares to the national average information technology specialist range of $58,000 to $113,000.
Average information technology specialist salary in Poughkeepsie, NY
$82,000
What are the biggest employers of Information Technology Specialists in Poughkeepsie, NY?
The biggest employers of Information Technology Specialists in Poughkeepsie, NY are: