Information technology specialist jobs in Roswell, NM - 323 jobs

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed "A Players" who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Position Summary: The IT Service Desk Ticketing System Administrator is responsible for the configuration, administration, and optimization of the enterprise IT Service Desk management platform. This role ensures reliable and efficient operation of all Service Desk-related systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal candidate will combine technical expertise in IT service management tools with a strong understanding of database architecture, data integrity, and ITIL-aligned service workflows. This position plays a key role in maintaining system performance, data accuracy, and user experience for enterprise-wide Service Desk operations. Primary Responsibilities Administer, configure, and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage Ivanti Voice Server, Asset Manager, and Change Manager components to ensure seamless Service Desk operations. Design, maintain, and optimize data schemas and database structures within the ticketing system to ensure consistency and referential integrity. Develop and implement dashboards, reports, and analytics to support operational visibility, performance tracking, and SLA management. Customize and enhance ticketing workflows, forms, and automations to align with evolving business and ITIL process requirements. Collaborate with Service Desk Leads, Network and Systems Engineers, and management teams to integrate service management tools with other enterprise platforms. Manage user accounts, permissions, and security controls to maintain compliance with DHS and organizational policies. Troubleshoot system and data issues, performing root cause analysis and implementing corrective actions. Coordinate upgrades, patches, and version migrations with minimal disruption to operations. Create and maintain documentation for system configurations, data structures, workflows, and administrative procedures. Provide user support and training for Service Desk staff and system stakeholders. Qualifications Required Qualifications Certification or equivalent verifiable experience in the administration and management of Ivanti IT Service Desk system or similar enterprise ticketing systems. Extensive experience designing and administering databases, including data schema and relationship modeling that ensures referential integrity. Hands-on experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager (required). Strong understanding of ITIL-based service management processes (incident, change, problem, and asset management). Ability to develop custom dashboards, forms, workflows, and reporting functions within a Service Management platform. Excellent analytical, documentation, and troubleshooting skills. U.S. Citizenship required and ability to obtain or maintain a DHS Public Trust clearance (Secret preferred). Preferred Qualifications Ivanti Certified Administrator or equivalent vendor certification. Experience with SQL-based data analysis, report generation, or business intelligence tools. Knowledge of API integrations, automation scripting, or system customization within ITSM platforms. Prior experience supporting IT Service Desk systems in a federal or large enterprise environment. Familiarity with change control, asset lifecycle management, and configuration management database (CMDB) concepts. Education: Bachelor's degree in a related field. Clearance Requirement: U.S. Citizenship is required to be considered Active Public Trust or have the ability to obtain one. Salary Range: The expected pay range for this position is up to $80,000 yearly. The exact pay rate will vary based on skills, experience, and location. Citizant offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) Generous PTO Company-paid life and disability insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

The Kirtland C4 Team is seeking a Client Support Technician to work at Kirtland Air Force Base in Albuquerque, NM. This Tier 1 service desk position is responsible for answering calls, logging incidents in the ticketing system, and providing customers with rapid and accurate answers and information. This will require the individual to possess an IT background, so he or she can assist customers in troubleshooting and resolving problems. The ability to interface well with customers at various levels of seniority in a variety of different fields is essential to success in this position, as are excellent written and verbal communication skills. The ability to adapt well to diverse environments and work collaboratively in a dynamic team setting. Responsibilities Answer user calls, emails, and trouble tickets to provide general user support related to their IT equipment or other needs. Creates, updates and closes out help desk tickets Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt resolution and if needed escalation Maintains required documentation of Tier 1 processes and SOPs Qualifications Experience/Skills Familiarity with the Windows Operating system and Microsoft Office Suite Familiarity with creating/updating Remedy tickets is preferred Familiarity with troubleshooting printers and multi-function devices Familiarity with the setup of Video Teleconferencing systems Familiarity with the configuration and operational support of Apple iOS and other approved wireless broadband device types Familiarity with Account Permissions/Provisioning Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems Adaptability in learning and supporting new software Must possess refined critical thinking skills, should be a self-starter, multi-task capable, and adaptive to a dynamic environment. Excellent written and verbal communication skills. May direct the activities of other team members, diplomatic, dependable, and reliable. Prior experience in a government consulting services environment is preferred Education/Certification Required Minimum DoD 8570 IAT Level I (A+ CE, CCNA-Security, CND, Network+ CE, or SSCP) certification required Ability to obtain a Customer Service Representative (CSR) certification within 90 days of assignment. CMIT's flexible education and professional advancement program can ease or eliminate the cost of ongoing education and certification prep/exam, subject to company policy. Clearance Required Minimum Secret clearance is required.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: Flexible schedule Opportunity for advancement Profit sharing This Is Not Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block. If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you. Job Responsibilities Perform a wide range of technical tasks including but not limited to: OS installations, hardware diagnostics, and software setup Structured cabling (including drilling, running, and dressing cables) Telecom work (punch-downs, demarc extensions, etc.) Work independently across various environments: retail, medical, restaurant, and corporate Maintain a high standard of professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC and printer troubleshooting experience (a strong plus) At least 1 year of I.T. or Telecom experience, and one of the following: A+ Certification Network+ Certification OR 5+ years verifiable field experience in I.T./Telecom Required Equipment & Qualifications Reliable personal vehicle (Public transportation not accepted) Valid drivers license Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers). Laptop with Ethernet port Smartphone with mobile hotspot Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage. Punctual, courteous, and presentable Compensation & Perks Paid hourly while on site 1099 contractor position Travel pay included (based on time travel; approx. 80-mile radius from home) App-based tracking for job time and travel Exposure to new and exciting technologies and clients Opportunity to expand your skills and industry knowledge About AMG Tech Support AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected. Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.

MELE Associates is seeking a mission-driven Information Technology Specialist to support NEST operations with classified computing and secure communications systems. The successful candidate will provide hands-on technical support for a variety of IT and communications infrastructures in both classified and unclassified environments. This role requires a strong foundation in networking, system security, and operational readiness. ESSENTIAL FUNCTIONS Provide day-to-day operational support for classified and unclassified systems and mobile communications equipment. Configure, maintain, and troubleshoot network components including switches, routers, and firewalls. Support the integration and sustainment of off-the-shelf and custom hardware and software solutions. 25% travel, CONUS, to conduct IT/Communications training with operational end users. Assist in implementing and maintaining inline hardware encryptors. Maintain readiness of deployable communications systems, including hardware lifecycle tracking and routine diagnostics. Train and collaborate with cross-functional teams, sometimes across different organizations, on solution implementation, system deployments, training, logistics planning, and capability documentation. Support compliance with DOE and Intelligence Community standards for IT system security. Communicate effectively with both technical and non-technical personnel to support mission objectives. Assist office staff with ad hoc troubleshooting on teleconference and general IT issues Support facility network infrastructures and problem resolution. Other duties as assigned MINIMUM QUALIFICATIONS Bachelor's degree in information technology, Computer Science, Engineering, or a related field; or equivalent technical training and experience Minimum of 6 years of experience in IT system administration, networking, or communications system support. Relevant certifications (e.g., CompTIA Network+, Security+, CCNA). Demonstrated experience managing network infrastructure and troubleshooting network issues. Familiarity with secure communications protocols and cross-domain security solutions. Strong analytical, diagnostic, and problem-solving skills. Excellent written and verbal communication abilities. Ability to operate effectively in high-tempo, mission-critical environments. Ability to obtain and maintain a US DOE Q-level security clearance PREFERRED QUALIFICATIONS Prior experience supporting Department of Energy or other government mission environments. Knowledge of NIST 800-53, ICD 503, or other federal cybersecurity frameworks. Experienced creating and conducting training on communications/networking equipment. Experience supporting deployable IT/communications kits for field operations. Experience utilizing radio communications systems. Baseline understanding/experience with COMSEC. Experienced with troubleshooting windows OS. Active DOE Q or TS security clearance. Location : This is a full-time on-site position in Albuquerque, NM. SALARY: Salaries are determined based on several factors including external market data, internal equity, and the candidate's related knowledge, skills, and abilities for the position. BENEFITS Employer Paid, High Quality Employee Medical, Dental & Vision Care Low-Cost Family Health Care offered 11 Federal Holidays and 3 weeks' vacation 401k with Generous Employer Match Cross-training opportunities About MELE With over 300 employees and offices in Rockville, MD, Washington, DC, and Albuquerque, NM, MELE is a veteran and minority-owned government contractor empowering its customers with innovative solutions for more than three decades. MELE has team members located across the U.S. and has served more than a hundred countries across hundreds of project locations. The company offers technical, engineering, and programmatic support expertise to a host of U.S. federal and international agencies, including, but not limited to, the Department of Energy, the Department of Defense, the Department of Homeland Security, the Department of Justice, INTERPOL, and the International Atomic Energy Agency. MELE's services include National Security and Intelligence, CBRNE Defense and Security, Facility Management and Engineering, Law Enforcement and Emergency Response Training, Technical, Analytica, and Program Management Support, and IT/Cybersecurity. MELE Associates, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. MELE Associates, Inc. is an E-Verify

The AV/IT Technician is responsible for the setup, operation, maintenance, and troubleshooting of audio-visual (AV) and information technology (IT) systems. This role ensures that all technical aspects of presentations, events, and daily operations run smoothly and efficiently. The AV/IT Technician also supports staff and guests with technical issues, ensuring a seamless and positive experience. Key Responsibilities: Audio-Visual Responsibilities: Set up, operate, and maintain AV equipment, including projectors, microphones, speakers, video conferencing systems, and lighting. Assist with the installation and configuration of AV systems for meetings, conferences, and events. Ensure proper operation and quality of sound, video, and lighting during events. Perform routine maintenance and inspections of AV equipment, troubleshooting and resolving issues as needed. Collaborate with event coordinators and clients to meet their technical requirements. Information Technology Responsibilities: Provide technical support for hardware, software, and network-related issues for staff and guests. Install, configure, and maintain IT equipment such as computers, printers, and networking devices. Monitor and maintain IT systems, ensuring secure and efficient operation. Assist in the implementation of new technology solutions or upgrades. Ensure compliance with data security protocols and IT policies. Additional Duties: Document technical procedures, configurations, and troubleshooting steps. Maintain inventory of AV/IT equipment and manage repairs or replacements. Train staff on the use of AV/IT systems and software as needed. Stay updated on industry trends and advancements in AV and IT technologies. Qualifications: Proven experience in AV and/or IT support roles, preferably in the hospitality or events industry. Strong knowledge of AV systems, video conferencing platforms, and IT infrastructure. Familiarity with operating systems (Windows, mac OS), network configurations, and basic IT troubleshooting. Excellent problem-solving skills and attention to detail. Physical Requirements: Ability to lift and move equipment weighing up to 50 lbs. Comfortable with extended periods of standing, walking, and working in various event environments.

Full-time Description This position is on on-site position. You will be required to move within a two-hour radius of Artesia, NM. This position is responsible for the development, maintenance, and support of the Geographic Information Systems (GIS) used in 911 operations. The GIS Analyst / System Support Specialist ensures accuracy, integrity, and timely updating of spatial data that is critical to emergency response. In addition to core GIS responsibilities, this position assists with provisioning, configuration, and support of 911 systems, including but not limited to, Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and other mission-critical applications. The role requires coordination with public safety personnel, IT staff, vendors, and external agencies to ensure reliable systems performance and geographic data accuracy. This position provides on-call technical support for dispatch operations and offers backup support to the Network Systems Administrator as needed. Requirements Essential Job Functions · Create, administer, maintain and update GIS datasets in REDA to ensure accurate up-to-date information. · Perform spatial data analysis and mapping to support emergency response planning and operations. · Maintain datasets including address points, street centerline, jurisdictional boundary, and Emergency Service Zone (ESZ) datasets in compliance with state and national standards. · Coordinate GIS data sharing and integration with local municipalities, utilities, and state agencies. · Ensure REDA GIS data meet or exceed all local, state, and federal standards related to mapping and addressing. · Provision and maintain data and configurations within CAD, RMS, and 911 call-taking systems. · Assist with the testing, deploying, and implementation of software upgrades, patches, and new technologies. · Troubleshoot and resolve issues related to geolocation, call routing, and system integration and CAD performance. · Contribute to REDA's NG911 (Next Generation 911) data readiness and compliance efforts. · Provide GIS and systems support during major incidents or planned events. · Train and support users on GIS tools, CAD/RMS interfaces, and other applications. · Document system configurations, updates, and procedures. · Provide help desk support to end users as needed. · Assist agencies with deploying mobile software that connects back to REDA infrastructure. · Provides reports and analysis to the REDA Executive Director and Board upon request. · Attend relevant training as permitted. · Participate in on-call support rotation. · Work outside normal hours, including holidays, nights, and weekends, may be required. · Perform other duties as assigned or required. Note: This information is intended to be descriptive of the key responsibilities of the position. The above does not identify all duties performed by any single incumbent in this position. Attendance and overtime are essential functions of this position. General Skills for the Position · Effective oral and written communications and interpersonal communications · GIS data editing, geoprocessing, and map production · Using SQL and scripting tools (Python, ModelBuilder) for GIS workflows · Troubleshooting and problem-solving complex systems · Managing and maintaining geospatial and tabular data in enterprise environments Minimum Qualifications · Must be 18 years of age at time of hire · High School Diploma or GED Certificate · Successfully pass a criminal and employment background check · Eligibility to work in the US · Must possess a valid driver's license · Must successfully pass a pre-employment drug screen · Must have NO marijuana use within the last year · Must have NO other illegal drug use in the last three years · Associate's degree in Geography, Geographic Information Systems, Information Technology, or a related field preferred. · Two (2) years of experience in computer networks, hardware, software, and data communications required. Experience with GIS in a public safety, government, or utility setting preferred. · Experience with CAD and/or RMS systems is strongly preferred. · Must have strong organizational skills · Must be knowledgeable of proper grammar and basic office procedures (letters, forms, memos and reports). · Must be detail oriented · Must be able to handle stressful situations while maintaining a positive attitude · Must be able to recognize, work with and maintain confidential information Note: Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability, and character to successfully perform the job will be considered. Knowledge of: · GIS concepts, principles, and practices. · Esri ArcGIS software suite (ArcGIS Pro, ArcMap, ArcGIS Online, etc.) · Spatial data standards (NENA, FGDC) and NG911 requirements · Addressing systems, GPS data, and geospatial data management · Public safety operations and terminology · Knowledge of enhanced wireline technology, wireless technology, and technology industry trends as it relates to 9-1-1 processing of calls · Knowledge of communications systems, i.e. telephone, radio, CAD (including systems architecture and integration), RMS, MDT (mobile data terminals), and paging · Knowledge of state and city codes Ability to: · Work Independently and collaboratively in a high-stakes environment · Communicate clearly and concisely, both orally and in writing · Communicate effectively with technical and non-technical personnel · Handle multiple projects and priorities with attention to detail · Respond quickly and efficiently to emergency systems issues · Maintain confidentiality and security of sensitive public safety information · Develop and maintain effective working relationships with employees, the public, officials and personnel from REDA, other jurisdictions, departments or agencies Work Environment (Essential Functions) · Work is performed in an indoor, open-space environment and stationary setting. Incumbents work with and are surrounded by computerized control panels that require detailed dexterity. Most of the time is spent in a seated position; however, there is freedom to stand and move in a limited area. Physical Demands typically involve, but are not limited to: Hearing and Speaking Hear, understand, and respond to verbal information in person, and by phone. Speak clearly and concisely in English Hear, understand and respond using radio consoles, telephone/radio headsets, multiline telephones systems, and complex communications equipment. Seeing and reading See, read, and understand written information and instructions in all forms, including handwritten, hard copy, or electronic communications formats. See and use all related communications equipment including telephone/radio headsets, multi-line telephone systems, lease line teletypes, computer consoles, and data communications terminals. See color differentiation as necessary to distinguish color variations on maps, computer screens, and radio consoles. Mental acuity and alertness Understand, respond to, and apply complex concepts, information, and instructions including policies, procedures, laws, and regulations. Engage in frequent interpersonal interactions that are stressful or sensitive in nature. Handle difficult interpersonal interactions and complaints with tact and diplomacy. Manage and accomplish multiple priorities and diverse responsibilities with a high level of accuracy. Think and apply judgment, discretion, and initiative in accomplishing work. Work effectively despite sleep pattern disruptions because of irregular shift work and overtime. Manual dexterity and typing Extensive use of computers, keyboards, office equipment, and similar specialized technical and electronic equipment commonly found in communication centers. Performing multiple tasks requiring manual dexterity at the same writing legibly. Frequently required to use hand and finger dexterity to handle or feel objects, tools or controls and reach with hands and arms. Physical dexterity Sit for extended periods of time; stand or walk as necessary. Sit for extended periods of time particularly during high-stress situations. Stretch, reach, or lift objects or materials that may be up to 50 pounds in weight. Salary Description Starting $28.87/hour DOQ

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Technology/Low Voltage IT Tech Date Available: 02/02/2026 Closing Date: Until Filled LOVINGTON MUNICIPAL SCHOOLS Position: Low Voltage IT Technician General Job Description: The IT Low Voltage Technician supports the school district's technology infrastructure by installing, maintaining, and troubleshooting low voltage systems including data, voice, video, and security cabling. This position ensures that all structured cabling systems are installed to current standards and contribute to the reliable operation of district-wide technology systems that support learning, communication, and safety. Qualifications: High school diploma or GED New Mexico ES-3J Ability to work with large numbers of co-workers, students, and staff and maintain a positive attitude. Valid New Mexico driver's license Such alternatives to the above qualifications as the Superintendent may find appropriate and acceptable. Essential Duties and Responsibilities: Manage assigned workorders in a timely manner Manage tasks to avoid disrupting classroom instruction Working knowledge of industry standards such as TIA/EIA, BICSI, and NEC for low voltage wiring Attend training workshops required by the District to keep abreast of current trends, new developments in the industry Install, terminate, and test low voltage cabling (Cat5e, Cat6, fiber optic, coaxial, etc.) for data, voice, video, and security systems. Perform regular inspections and testing of cabling infrastructure to ensure system integrity and performance. Coordinate the installation and relocation of network equipment including switches, wireless access points, and surveillance cameras. Read and interpret blueprints, schematics, and technical drawings related to low voltage systems. Maintain accurate records of installations, service requests, repairs, and inspections. Coordinate with IT staff, vendors, contractors, and school personnel to support ongoing and future technology projects. Ensure all work complies with applicable codes, standards, and safety regulations. Troubleshoot and resolve connectivity issues related to cabling and physical network connections. Assist in the deployment and maintenance of VoIP phone systems and classroom A/V equipment as needed. Provide input on design and improvement of the district's low voltage infrastructure. Additional Duties and Responsibilities: Assist with technology-related moves, additions, and changes throughout the district. Support the installation and maintenance of intercom, bell, and paging systems. Participate in school safety initiatives involving surveillance and access control systems. Maintain tools, equipment, vehicle, and inventory of cabling materials. Respond to emergency service calls outside regular hours as required. Perform other duties as assigned by the Technology Director or other supervisory personnel. Physical Requirements: Sitting, standing, lifting and carrying (up to 50 pounds), climbing stairs, reaching, squatting, kneeling, and moving light furniture may be required. Safety & Health: Knowledge of universal hygiene precautions. Knowledge and training in first aid procedures required for handling athletic related injuries. Equipment/Material Handled: Must know how to properly operate or be willing to learn to operate all multimedia equipment including current technology. Hand tools, equipment, ladders, platforms, trucks, scissor lift, man lift and other tools particular to this trade skill. Work Environment: The work environment varies greatly in the place of work from working in a building alone to working in school facilities with large numbers of people. Conditions range from working outside in the extreme hot of the summer, to comfortable building, to working outside in very cold temperatures. Work schedule will depend on assignment. Flexibility and patience are required. Must be self-motivated and able to complete job assignment without direct supervision. Must be able to work under stressful conditions. Must be able to work within various degrees of noise, temperature, and air quality. Interruptions of work are routine. SALARY: Technology Salary Schedule Level IV

Primary purpose:Implements and maintains electrical power circuits and equipment, control and automation systems, electronic and pneumatic equipment used in pipeline, compressor stations, plant operations and measurement facilities. Essential duties and responsibilities:Installs, inspects, maintains, operates, troubleshoots, repairs, calibrates, and adjusts various pneumatic, hydraulic, electric, electronic, and Programmable Logic (PLC) control systems.Perform preventative maintenance checks on pumps, compressors, drivers and auxiliary equipment.Performs Inspection and Maintenance (I & M) checks on all control systems.Maintain electrical switch gear and power distribution.Lead efforts to develop and implement changes as a result of analytical testing.Assist Corrosion and Engineering personnel with the evaluation / development / implementation / maintenance of facility grounding systems.Required to take assessment testing for meeting level progression.Install, analyze and repair security/intrusion systems.Responsible for the general upkeep and maintenance of all facilities and equipment as needed.Oversee the construction and/or maintenance activities performed by third parties.Identify, report and correct safety and environmental concerns.Complete appropriate documentation and record keeping.Perform all work in compliance with Company standards, procedures, and regulatory and company tariff requirements.Mentor with fellow employees when the opportunity presents itself.Regular and predictable attendance.Maintain a high regard for personal safety, the safety of employees, general public and company assets.Respond to call-outs and work overtime as necessary.Perform other duties as assigned. Minimum requirements: Education:High School Diploma with 1-3 years of equivalent skills (instrumentation, automation, electrical controls) and experience. Experience / specific knowledge:Working knowledge of National Electric Codes.Reading and interpreting electrical and mechanical blueprints and diagrams.Knowledge of electronic test instruments and equipment. Certifications, licenses, registrations:Must possess and maintain a valid driver's license that meets company insurability requirements.May be required to possess a commercial driver's license, drive a company commercial vehicle and comply with all commercial vehicle regulations.Will be required to achieve and maintain operator qualifications and may be required to obtain certifications as required to perform specific job duties. Competencies, skills, and abilities:Must have a strong focus on job to complete all assigned work tasks in a safe and accident free manner.Basic computer skills (MS office, install software, adding drivers, etc.).Basic math skills (addition, subtraction, multiplication, division, fractions, decimals).Strong verbal and written communication skills.Strong customer focus.Must have ability to work with a team, take direction from supervisors, keep required work schedules, focus attention on details and follow work rules.Ability to organize, plan, prioritize, document and complete work with minimum supervision.Ability to gain and maintain effective working relationships with both internal and external customers.Demonstrate performance towards operational excellence. Physical demands:Position requires standing, walking and sitting while working either indoors or outdoors.Must be able to consistently lift a minimum of 20 lbs., at time in awkward positions.May have to lift (from floor to waist) and carry up to 50 lbs.While performing the job you will be required to lift and carry, pull or push, reach, squat, kneel and/or climb ladders or stairs.Physical dexterity, hand/grip strength, depth perception, and any other physical attributes that enable the employee to performance the job safely.Ability to use hand tools and equipment, repetitive hand use requiring grasp and twisting motions.Must be able to frequently enter confined spaces, climb to and work from elevated platforms, ladders, and walkways, etc.May periodically work in low-lit areas.Follow and adhere to all applicable Personal Protective Equipment (PPE) guidelines. Working conditions:Must be able to withstand extreme weather conditions.Depending upon the location and workload, travel will be required.Must wear PPE appropriate for job duty or task.Must be able to work after hours, on-call nights, weekends and holidays as needed.Must live within a reasonable response time (30 minutes) to reporting location (Altamont, UT) as determined by local management.May be required to carry a company-provided communication device to respond both during working and non-working hours. Supervisory responsibility:None The successful candidate will be required to clear a drug screen and background check, after an offer has been extended and prior to being employed. Preferred education, experience, certifications, competencies, skills, and abilities:Above the minimum requirements; not required but advantageous in this position:Intermediate computer skills (knowledge of MS Office, operating systems, company software).Associate degree in a technical field.Mechanical background or automotive certification.Experience with gas compression and mechanical skills.Knowledge of process controls and gas processing fundamentals.Knowledge and experience in safe handling practices of flammable gasses and high/low pressure systems. The above statements describe the general nature and level of work being performed. This position may perform other duties as assigned.Kinder Morgan, Inc. offers employees a comprehensive benefits package. Benefits offered for this position may include the following: health care benefits including medical, prescription drug, dental , and vision coverage; Flexible and Health Spending Accounts; Life and Accidental Death and Disability insurance; Supplemental Life and Accidental Death and Disability insurance for employee and dependents; retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan; paid time off; paid parental bonding time; paid holidays; a flexible work schedule and many voluntary benefit plans. Kinder Morgan provides equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, genetic information, citizenship or status as a protected veteran or any other legally protected status.

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: * Treat all other co-workers with dignity and respect regardless of position. * Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. * Always be honest. Admit mistakes, learn from mistakes, and move forward. * Demonstrate an ability to accept constructive criticism and guidance from supervisors. * Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. * When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: * Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. * Assists Systems Administrators in administration and support of enterprise applications. * Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. * Provides technical training for end users regarding computer and application use and procedures. * Prepares and maintains technical records and documentation in conformance to department standards. * Performs other duties as assigned. * Other duties as assigned. Minimum Requirements: * Preference is given to qualified Santa Ana Tribal Members. * Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. * Two (2) years of helpdesk or experience in an enterprise environment is preferred. * Prior experience in a casino IT environment preferred. * A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. * All employees must proficiently use smartphones for company applications, email, and text. * Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * Maintains a strict level of confidentiality regarding company information. * Strong organizational skills. * Proven ability to provide outstanding customer service. * Must have excellent problem-solving abilities. * Must be a detail-oriented, organized individual with the ability to multitask. * Must be able to work in a fast-paced environment. * Must be able to deal with stressful situations in a professional manner. * Must be a Team Player. * Display strong verbal and written communication skills. * Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. * While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. * Lifting and transporting moderately heavy objects, such as computers and peripherals. * Sitting or standing for extended periods of time. * Must be able to work various hours including weekends and holidays. * Must present self in a well-groomed, professional appearance. * The employee must be able to lift to 25 pounds. * Must be able to work at a fast pace. * Must be able to handle stress effectively. * Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. * Physical ability to safely perform the essential job functions of the position. Equipment Used * Smartphones, computers, timeclocks, and all other equipment assigned to the position. * A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. * All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.

Job DescriptionSalary: DOE As an IT Technician, you will provide technical support to end-users, troubleshoot hardware and software issues, and assist in maintaining the overall functionality of the organization's IT infrastructure. Key Responsibilities: Provide first-level technical support to end-users via phone, email, or in person. Assist users with hardware and software issues, troubleshooting problems to resolution. Install, configure, and maintain computer systems and peripherals. Assist in the setup and maintenance of local area networks (LANs). Troubleshoot basic network connectivity issues. Support users in accessing and utilizing network resources. Install and update software applications on user devices. Perform routine maintenance on computer hardware, including upgrades and repairs. Assist in managing inventory and tracking hardware assets. Implement and follow security best practices to protect against unauthorized access and data breaches. Assist in antivirus and anti-malware management. Maintain accurate records of support activities, hardware, and software inventory. Document troubleshooting procedures and solutions for future reference. Provide basic training to end-users on the use of hardware and software. Collaborate with other IT team members to resolve complex issues. Qualifications: Education: High school diploma or equivalent. Some college coursework or a degree in a relevant field is a plus. Technical Skills: Basic understanding of computer hardware, operating systems, and common software applications. Familiarity with networking concepts is a plus. Communication Skills: Strong verbal and written communication skills. Ability to convey technical information to non-technical users. Problem-Solving: Strong problem-solving skills and the ability to think critically. Customer Service: Excellent customer service skills and a positive attitude. Team Player: Ability to work effectively in a collaborative team environment. Adaptability: Willingness to learn and adapt to new technologies and challenges.esponsibilities: - Provide desktop support to end-users, troubleshooting hardware and software issues - Install, configure, and maintain computer hardware and software - Set up and manage user accounts and permissions - Monitor and maintain computer systems and networks - Analyze system logs and identify potential issues - Implement security measures to protect data and systems - Assist with the setup and maintenance of network equipment, including routers, switches, and firewalls - Collaborate with other IT team members to resolve complex technical issues - Provide excellent customer service and communicate effectively with end-users Experience: - Minimum of 2 years of experience in a similar IT support role - Proficient in Windows operating systems (Windows 10, Windows Server) - Experience with Active Directory, Group Policy Objects (GPO), and virtual private networks (VPN) - Knowledge of computer hardware components and troubleshooting techniques - Ability to analyze technical problems and find effective solutions - Strong communication skills, both verbal and written - Familiarity with Mac OS is a plus - Understanding of local area networks (LAN) and network protocols If you are a skilled IT Technician looking for an exciting opportunity to contribute to a dynamic team, we want to hear from you. Apply today!

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Albuquerque, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits

The Internal Network Technician I for Peñasco Valley Telephone Cooperative, Inc. and its subsidiaries provides operations and software support to Intranet users; assists in administering the network; and designs, implements, organizes, and troubleshoots. Essential Job Functions: Surveys performance and operating needs and goals of LAN users. Interfaces with users, consultants, technical teams and vendors to provide timely answers to hardware and software questions; can readily answer “most frequently asked” questions; searches operations manual, help files, knowledge bases, and other reputable internet resources for answers to complex questions. Assists in the installation, customization and maintenance of computer networking devices and software. Provide network users access to enter and retrieve information via the network and to utilize appropriate network and cloud services. Maintain and troubleshoot the corporate VOIP phone system Develops and monitors appropriate security procedures to safeguard the system from physical harm, viruses, unauthorized access, and damage to data. Facilitates PVT automation initiatives and projects by assisting in development, utilizing technology expertise, project management tracking, heading up tasks, end user training and assistance, monitoring progress and working toward goal completion. Does not use administrative privileges to access unauthorized data. Keeps confidential any sensitive information inadvertently observed in the course of performing duties. Assists users with day-to-day help desk requests, including but not limited to installation of software, installation of hardware, workstation maintenance, and troubleshooting issues with software, hardware, access, and network connectivity. Assists in the maintenance and repair of equipment when necessary. Works closely with the network team to identify trends and collaborate on solutions to difficult problems. Recommends specific training for users and identifies sources of training. Attends training sessions on new products and provides input for the development of user manuals for these products, and suggests products that will improve efficiency for the company. Assist IT team in securing data and with daily backups. Uses safety equipment; utilizes safety practices; attends and participates in designated cooperative safety and training meetings; abides by the company's safety manual. Places a premium on customer satisfaction and makes every attempt to perpetuate PVT Cooperative's and its subsidiaries positive image in all subscriber customer-related service activities. Other tasks and assignments as needed. Other Responsibilities: Other duties as assigned by Management. Knowledge, Skills & Abilities: Basic knowledge of and experience with PCs, laptops, network printers, multi-factor authentication methods, fax, and servers, with knowledge of hardware and software technology; experience with current Windows servers, Active Directory, Office 365, VMware, server backup solutions, and Microsoft 365 Cloud applications is preferred. Sound analytical skills, strong written and verbal communication skills; ability to work well with others; communicates effectively orally; professional in all circumstances; and a team player. Education and/or Experience: High School diploma or GED. Associate's degree or higher (or equivalent experience) in Computer Science, Information Technology or related field. Must have experience with Internet access, multiple business software packages, including Microsoft desktop operating systems and software, server operating systems and software, and network technologies as is relevant to PVT's corporate and customer network environments. Certifications, Licenses, Registrations: Must have, or be able to obtain, and maintain a valid New Mexico state driver's license, have an excellent driving record and be insurable under the Company's insurance policy. Other Qualifications and/or Credentials: Microsoft, VMware, Cisco, and/or other relevant technical certifications. Physical Requirements: PHYSICAL REQUIREMENTS 0-24% 25-49% 50-74% 75-100% Seeing: 75-100% Must be able to read computer screen and various reports. Hearing: 75-100% Must be able to hear well enough to communicate with employees and industry contacts. Standing/Walking: 50-74% Climbing/Stooping/Kneeling: 50-74% Lifting/Pulling/Pushing: 25-49% Fingering/Grasping/Feeling: 75-100% Must be able to write, type, and use phone system. Working Conditions: Good working conditions with the absence of disagreeable conditions. Climate controlled building with adequate lighting and space. The noise level in the work environment is usually quiet. Note: To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Disclaimer: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. PVT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. PVT makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Full-time Description Please note this is an onsite position and will require you to live within a two-hour radius of Artesia, NM. This position is located at the Regional Emergency Dispatch Authority (REDA). The Information Technology Specialist (ITS) serves as one of the primary support persons for the Office of Information and Technology and will act as a liaison for REDA's service agencies. The Information technology Specialist supports the day-to-day operations of REDA on many different systems and integrations. The Information Technology Specialist will be required to have extensive knowledge to ensure minimal downtime is achieved during an outage. Working with the Chief Information Officer to ensure knowledge transfer is working both ways to support our mission. This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions above does not identify all duties performed by any single incumbent in this position. Attendance and Overtime are essential functions of this position Essential Job Functions: Handle day-to-day technical issues on workstations and servers. Work with patch management systems and software deployment solutions to keep systems updated (including service packs, patches, hotfixes, and security configurations) Build “How-to” guides for staff and other IT personnel. Liaise with vendors and other IT personnel for problem resolution. Liaise with service agencies Prepare and maintain disaster recovery methods and rapid recovery methods. Assist with asset inventory control of IT equipment. Assist in managing a large variety of systems and integration components. Implement Security practices based on governing requirements and industry standards. Knowledge of the Security Triangle and how to apply it. Work a as valued team member to develop new technology solutions for REDA. May be required to work irregular hours May be required to work overtime May be required to attend job-related meeting May be required to travel (25% or less) 24 hour on call may be required Perform other duties as assigned Requirements Minimum Qualifications: High School Diploma or GED Certificate Must successfully pass a criminal and employment background check Must have NO felony or domestic violence convictions or misdemeanor convictions involving moral turpitude. U.S. Citizenship is required Eligibility to work in the US verified through E-Verify Must possess a valid driver's license (This position will require operating a REDA vehicle) Effective oral and written communication skills in English required Must successfully pass a pre-employment drug screen Must have NO marijuana use within the last year Must have NO other illegal drug use in the last three years Must be detail-oriented Must be able to handle stressful situations while maintaining a positive attitude Must have ability to perform the essential duties in the working conditions with the equipment, tools and materials listed Must be able to recognize, work with and maintain confidential information Knowledge of what a PSAP is and the impact it has on the communities it serves. Ability to obtain Criminal Justice Information System (CJIS) Security Awareness level 4 certification within six months of employment. Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability and character to successfully perform the job will be considered. Knowledge of: IT systems and infrastructure Ticketing systems Virtualization of systems (Hypervisor and VMWare) Network attached storage systems Load balancers, port security, VLANs, VPNs, VoIP, and Access List as it applies to switches and firewalls in a layer 3 environment. SEIM when dealing with security Superior analytical and problem-solving capabilities Building and maintaining security systems Telecommunications systems including peripheral equipment (e.g., audio codex, pots systems, etc.) SQL database OSI model networking Operating systems (e.g., Windows server, Desktop) Ability to: Use monitoring solutions and respond to alerts. Work independently and know when to request support to complete projects Understand OSI model when dealing with networking Secure WiFi networks Respond to security incidents promptly Certifications preferred: IT Technician certifications (e.g. CompTIA A+, Microsoft Certified IT Professional, VCTA) Security+ or higher security certification Certifications in Networking (e.g. CompTIA Network+, CCNA, JNCIA) College Degree in an Information Technology area of study for practical use Job experience will be evaluated as a substitute for certifications and college. Experience must reflect a time in a position directly using that knowledge. Work Environment (Essential functions) Work is performed in an indoor, open-space environment and stationary setting. Incumbents work with and are surrounded by computerized control panels that require detailed dexterity. Most of the time is spent in a seated position; however, there is freedom to stand and move in a limited area Incumbents are expected to manage over the phone interactions and conversations with members of the public. Physical Demands typically involve, but are not limited to: Hearing and Speaking: Hear, understand and respond to verbal information in person and by phone, in writing, and possibly radio Speak clearly and concisely in English Hear, understand and respond using multi-line telephones systems Seeing and reading: See, read and understand written information and instructions in all forms, including handwritten, hard copy or electronic communications formats See and use all related communications equipment including multi-line telephone systems, computer consoles, and data communications terminals See color differentiation as necessary to distinguish color variations on maps, computer screens, and radio consoles Mental acuity and alertness: Understand, respond to, and apply complex concepts, information, and instructions including policies, procedures, laws, and regulations Engage in frequent interpersonal interactions that are stressful or sensitive in nature Handle difficult interpersonal interactions and complaints with tact and diplomacy Manage and accomplish multiple priorities and diverse responsibilities with a high level of accuracy Think and apply judgment, discretion, and initiative in accomplishing work Work effectively despite irregular hours and/or overtime Manual dexterity and typing: Extensive use of computers, keyboards, office equipment and similar specialized technical and electronic equipment commonly found in communications centers Performing multiple tasks requiring manual dexterity at the same time Write legibly Physical dexterity: Sit for extended periods of time; stand or walk as necessary Stretch, reach, or lift objects or materials that may be up to 50 pounds in weight Equal Employment Opportunity: The Regional Emergency Dispatch Authority does not discriminate in employment based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. Salary Description Starting $28.87/hour

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Under supervision of the IT Helpdesk Supervisor provides frontline preventive and corrective maintenance to desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Job Description Core Values & Expectations: Treat all other co-workers with dignity and respect regardless of position. Demonstrate dependability by calling in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below. Always be honest. Admit mistakes, learn from mistakes, and move forward. Demonstrate an ability to accept constructive criticism and guidance from supervisors. Be professional by showing politeness and courtesy to co-workers and guests under all circumstances. When you don't know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor. Responsibilities: Provides frontline preventive and corrective maintenance of desktop systems, enterprise applications, audio-visual equipment, and telecommunications devices. Assists Systems Administrators in administration and support of enterprise applications. Moves and installs computer hardware, software, audio-visual equipment, telecommunications devices, and peripheral components. Provides technical training for end users regarding computer and application use and procedures. Prepares and maintains technical records and documentation in conformance to department standards. Performs other duties as assigned. Other duties as assigned. Minimum Requirements: Preference is given to qualified Santa Ana Tribal Members. Associate's degree in information technology or a related field or an equivalent mix of training, certification, education, and experience required. Two (2) years of helpdesk or experience in an enterprise environment is preferred. Prior experience in a casino IT environment preferred. A smartphone capable of running company applications and communication systems is required. If the company does not provide a smartphone, a candidate or employee may be provided with a smartphone of the company's choice through a payroll deduction program. All employees must proficiently use smartphones for company applications, email, and text. Must obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license. Essential Mental Functions: The essential mental functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Maintains a strict level of confidentiality regarding company information. Strong organizational skills. Proven ability to provide outstanding customer service. Must have excellent problem-solving abilities. Must be a detail-oriented, organized individual with the ability to multitask. Must be able to work in a fast-paced environment. Must be able to deal with stressful situations in a professional manner. Must be a Team Player. Display strong verbal and written communication skills. Proven ability to handle conflict situations. Essential Physical Functions: The essential physical functions described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of the position, the team member is frequently required to stand, walk, turn, use hands and fingers to handle, grasp, and feel, reach with hands and arms, talk, and hear. Lifting and transporting moderately heavy objects, such as computers and peripherals. Sitting or standing for extended periods of time. Must be able to work various hours including weekends and holidays. Must present self in a well-groomed, professional appearance. The employee must be able to lift to 25 pounds. Must be able to work at a fast pace. Must be able to handle stress effectively. Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents. Physical ability to safely perform the essential job functions of the position. Equipment Used Smartphones, computers, timeclocks, and all other equipment assigned to the position. A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program. All employees are required to proficiently use a smartphone for company applications, email, and text. Work Environment: The work environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate-controlled non-smoking environment.

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country's most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, and Program Management support services - focusing on the U.S. Departments of Homeland Security and Treasury. We strive to hire only ethical, talented, passionate, and committed “A Players” who already align with the company's core values: Drive, Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all individual contributions. Job Description Position Summary: The IT Service Desk Ticketing System Administrator is responsible for the configuration, administration, and optimization of the enterprise IT Service Desk management platform. This role ensures reliable and efficient operation of all Service Desk-related systems, including Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager. The ideal candidate will combine technical expertise in IT service management tools with a strong understanding of database architecture, data integrity, and ITIL-aligned service workflows. This position plays a key role in maintaining system performance, data accuracy, and user experience for enterprise-wide Service Desk operations. Primary Responsibilities Administer, configure, and maintain the Ivanti Service Manager platform to support incident, problem, change, and asset management workflows. Manage Ivanti Voice Server, Asset Manager, and Change Manager components to ensure seamless Service Desk operations. Design, maintain, and optimize data schemas and database structures within the ticketing system to ensure consistency and referential integrity. Develop and implement dashboards, reports, and analytics to support operational visibility, performance tracking, and SLA management. Customize and enhance ticketing workflows, forms, and automations to align with evolving business and ITIL process requirements. Collaborate with Service Desk Leads, Network and Systems Engineers, and management teams to integrate service management tools with other enterprise platforms. Manage user accounts, permissions, and security controls to maintain compliance with DHS and organizational policies. Troubleshoot system and data issues, performing root cause analysis and implementing corrective actions. Coordinate upgrades, patches, and version migrations with minimal disruption to operations. Create and maintain documentation for system configurations, data structures, workflows, and administrative procedures. Provide user support and training for Service Desk staff and system stakeholders. Qualifications Required Qualifications Certification or equivalent verifiable experience in the administration and management of Ivanti IT Service Desk system or similar enterprise ticketing systems. Extensive experience designing and administering databases, including data schema and relationship modeling that ensures referential integrity. Hands-on experience with Ivanti Service Manager, Ivanti Voice Server, Ivanti Asset Manager, and Ivanti Change Manager (required). Strong understanding of ITIL-based service management processes (incident, change, problem, and asset management). Ability to develop custom dashboards, forms, workflows, and reporting functions within a Service Management platform. Excellent analytical, documentation, and troubleshooting skills. U.S. Citizenship required and ability to obtain or maintain a DHS Public Trust clearance (Secret preferred). Preferred Qualifications Ivanti Certified Administrator or equivalent vendor certification. Experience with SQL-based data analysis, report generation, or business intelligence tools. Knowledge of API integrations, automation scripting, or system customization within ITSM platforms. Prior experience supporting IT Service Desk systems in a federal or large enterprise environment. Familiarity with change control, asset lifecycle management, and configuration management database (CMDB) concepts. Education: Bachelor's degree in a related field. Clearance Requirement: U.S. Citizenship is required to be considered Active Public Trust or have the ability to obtain one. Salary Range: The expected pay range for this position is up to $80,000 yearly. The exact pay rate will vary based on skills, experience, and location. Citizant offers a competitive benefits package, including: Medical, dental, and vision insurance 401(k) Generous PTO Company-paid life and disability insurance Flexible Spending Accounts (FSA) Employee Assistance Program (EAP) Tuition Assistance & Professional Development Program Additional Information Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development. Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Full-time Description WORK, PLAY & ENJOY LIFE WITH HERITAGE We offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico! Full-time Hourly Position range starting at $18-$20 an hour DOE + benefits. Located in Santa Fe, NM. Position Purpose: The IT Tech ensures smooth operation of technology systems across Heritage properties, supporting hardware, software, and networks, providing technical support, managing user access, and ensuring data security. Reports To: IT Manager and Supervisors (Daily), CIO (Ultimate Direction) Mission Duties and Functions: World-Class Support Deliver exceptional support to internal users, quickly resolving technical issues to ensure full operational functionality. Address hardware, software, and network problems to minimize downtime across departments. Maximize the use of Freshservice ITSM for tracking and managing tickets, problems, changes, and assets effectively. Ensure the highest quality of support by focusing on key KPIs such as Time to First Meaningful Response, Customer Satisfaction, Most Helpful Team Member, and solving the root cause of problems, not just the ticket. User Management & IT Governance Manage user onboarding, offboarding, and access controls using Google Workspace, ensuring operational efficiency and adherence to IT governance policies. Implement security measures to protect data and ensure system integrity. End-User Technical Support Provide customer service and technical support for mobile, desktop, and laptop devices. Educate users on best practices, improving proficiency and reducing recurring issues. Technical Maintenance & Repair Install and maintain Windows, Google Chromebooks, and ChromeOS devices. Ensure hardware and software performance through regular updates and troubleshooting. Address POS, PMS, and guest room tech issues, escalating when necessary. Project Management Lead IT projects, including system upgrades and technology implementations. Collaborate with vendors to integrate new software, services, and technology enhancements. Cybersecurity Management Oversee agent-based detection software to monitor threats. Respond to security alerts with the SOC and resolve vulnerabilities. Implement cybersecurity best practices, conduct security audits, and train users on data protection and safe browsing. Multitasking & Documentation Manage IT support channels (calls, emails, alerts) while maintaining accurate documentation for troubleshooting and repairs. Update IT documentation and ticketing systems across properties. Collaboration Work as part of a collaborative IT team, supporting employees on-site and remotely to maintain high service standards. Benefits Full-time employees receive: Medical, Dental, Vision, Life, Short-Term Disability, Accident, Critical Illness & Pet Insurance! 401k Matching! Free employee parking! Generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Growth & Development Opportunities amongst the entire company! Requirements Flexibility: Ability to work flexible hours, including weekends, holidays, and late nights and some overnight stays on property. When overnight stays are required, rooms and food are provided. Must be willing to travel and use personal vehicle for transporting equipment and service IT needs. Fuel compensation will be provided. Physical Requirements: Able to lift/carry up to 50 pounds and work on your feet or sit for extended periods. Time: 60% at HQ 35% properties within city 5% travel across statewide properties Strong Communication Skills: Excellent verbal and written communication focused on customer support. Technical Expertise: Proficiency in managing Windows, Google Chromebook/ChromeOS, and Google Workspace. Experience: 2-3 years of IT operations experience. Problem-Solving Skills: Ability to diagnose and troubleshoot complex hardware and software issues. SEIZE YOUR OPPORTUNITY AND COMEWORK, PLAY & ENJOY LIFE WITH HERITAGEFlexibility | Family | Future Growth Heritage Companies is an Equal Opportunity Employer Salary Description $18-20/hour DOE + benefits