Inside sales consultant vs customer service consultant

The differences between inside sales consultants and customer service consultants can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 2-4 years to become an inside sales consultant, becoming a customer service consultant takes usually requires 6-12 months. Additionally, an inside sales consultant has an average salary of $55,517, which is higher than the $37,471 average annual salary of a customer service consultant.

The top three skills for an inside sales consultant include CRM, salesforce and outbound calls. The most important skills for a customer service consultant are strong customer service, customer service, and strong problem-solving.

Inside sales consultant vs customer service consultant overview

	Inside Sales Consultant	Customer Service Consultant
Yearly salary	$55,517	$37,471
Hourly rate	$26.69	$18.01
Growth rate	4%	-4%
Number of jobs	189,389	225,026
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 46%
Average age	47	40
Years of experience	4	12

What does an inside sales consultant do?

An inside sales consultant is responsible for selling goods and services of the company to the business customers and clients. Inside sales consultants assist the marketing and sales team in strategizing techniques to promote the products and attract consumers, generating more revenue resources for the business. They also handle client accounts and resolve sales discrepancies. An inside sales consultant respond to customers' inquiries and concerns about the services of the company, facilitating sales distribution and handling complaints accordingly.

What does a customer service consultant do?

A customer service consultant is responsible for addressing the customers' inquiries and concerns regarding the company's services and resolving complaints to provide the best customer service and satisfaction. Customer service consultants also sell new goods and products to the customers, demonstrating features and benefits before proceeding with the orders, payment, and delivery details. They develop excellent sales pitches to attract customer to purchase items which would generate more revenue resources and profits for the business.

Inside sales consultant vs customer service consultant salary

Inside sales consultants and customer service consultants have different pay scales, as shown below.

	Inside Sales Consultant	Customer Service Consultant
Average salary	$55,517	$37,471
Salary range	Between $34,000 And $88,000	Between $20,000 And $68,000
Highest paying City	Phoenix, AZ	Hartford, CT
Highest paying state	Alaska	Connecticut
Best paying company	PayPal	Accenture
Best paying industry	Media	Technology

Differences between inside sales consultant and customer service consultant education

There are a few differences between an inside sales consultant and a customer service consultant in terms of educational background:

	Inside Sales Consultant	Customer Service Consultant
Most common degree	Bachelor's Degree, 71%	Bachelor's Degree, 46%
Most common major	Business	Business
Most common college	University of Pennsylvania	-

Inside sales consultant vs customer service consultant demographics

Here are the differences between inside sales consultants' and customer service consultants' demographics:

	Inside Sales Consultant	Customer Service Consultant
Average age	47	40
Gender ratio	Male, 59.4% Female, 40.6%	Male, 36.8% Female, 63.2%
Race ratio	Black or African American, 3.8% Unknown, 3.7% Hispanic or Latino, 14.2% Asian, 5.1% White, 72.9% American Indian and Alaska Native, 0.2%	Black or African American, 11.5% Unknown, 5.6% Hispanic or Latino, 19.6% Asian, 6.9% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	6%	7%

Differences between inside sales consultant and customer service consultant duties and responsibilities

Inside sales consultant example responsibilities.

Manage individual sales activities by developing highly effective, communications focuse relationship with multiple sales channels.
Operate as inside sales consultant, primarily in areas of customer relations, sales/service support, coordinating production and transportation scheduling
Present ADT security systems presentations to those businesses by reviewing their needs for security.

Customer service consultant example responsibilities.

Manage call center productivity levels by maintaining CSR schedule adherence.
Develop and track discharge of customer orders, troubleshoot problems face by customers and ensure full customer satisfaction.
Work directly with support specialist to ensure customer's appointment windows and schedule new appointments.
Enjoy fast-pace environment with opportunity to troubleshoot and overcome challenges.
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of rooms and booking reservations.
Perform daily closeout procedures on POS.

Inside sales consultant vs customer service consultant skills

Common inside sales consultant skills

CRM, 10%
Salesforce, 6%
Outbound Calls, 6%
Telemarketing, 5%
Customer Orders, 5%
Product Knowledge, 4%

Common customer service consultant skills

Strong Customer Service, 50%
Customer Service, 11%
Strong Problem-Solving, 5%
Customer Calls, 4%
Troubleshoot, 4%
Customer Inquiries, 3%

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Inside Sales Consultant
Inside Sales Consultant vs Customer Service Consultant

Updated January 8, 2025

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