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The differences between international customer service representatives and customer care representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an international customer service representative and a customer care representative. Additionally, a customer care representative has an average salary of $32,912, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for an international customer service representative include logistics, order entry and customer orders. The most important skills for a customer care representative are customer care, customer service, and work ethic.
| International Customer Service Representative | Customer Care Representative | |
| Yearly salary | $31,752 | $32,912 |
| Hourly rate | $15.27 | $15.82 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,293 | 214,835 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
International customer service representatives and customer care representatives have different pay scales, as shown below.
| International Customer Service Representative | Customer Care Representative | |
| Average salary | $31,752 | $32,912 |
| Salary range | Between $24,000 And $40,000 | Between $26,000 And $40,000 |
| Highest paying City | Minneapolis, MN | Urban Honolulu, HI |
| Highest paying state | Minnesota | Hawaii |
| Best paying company | Valent BioSciences | Philadelphia Corporation for Aging |
| Best paying industry | Health Care | Automotive |
There are a few differences between an international customer service representative and a customer care representative in terms of educational background:
| International Customer Service Representative | Customer Care Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 37% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between international customer service representatives' and customer care representatives' demographics:
| International Customer Service Representative | Customer Care Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.3% Female, 73.7% | Male, 32.0% Female, 68.0% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 20.0% Asian, 6.5% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |