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The differences between international customer service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an international customer service representative and a customer service representative. Additionally, a customer service representative has an average salary of $32,260, which is higher than the $31,752 average annual salary of an international customer service representative.
The top three skills for an international customer service representative include logistics, order entry and customer orders. The most important skills for a customer service representative are cleanliness, POS, and data entry.
| International Customer Service Representative | Customer Service Representative | |
| Yearly salary | $31,752 | $32,260 |
| Hourly rate | $15.27 | $15.51 |
| Growth rate | -4% | -4% |
| Number of jobs | 185,293 | 209,515 |
| Job satisfaction | - | 4 |
| Most common degree | Bachelor's Degree, 50% | High School Diploma, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
An international customer service representative usually communicates with an international client. Their work is to take calls and answer queries about a particular product or service. They promote keep track of shipments to ensure that they will be delivered on time. They act as a liaison between a particular company and its client. This position requires someone who is customer-oriented and has organizational and management skills.
Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
International customer service representatives and customer service representatives have different pay scales, as shown below.
| International Customer Service Representative | Customer Service Representative | |
| Average salary | $31,752 | $32,260 |
| Salary range | Between $24,000 And $40,000 | Between $25,000 And $41,000 |
| Highest paying City | Minneapolis, MN | Des Moines, WA |
| Highest paying state | Minnesota | Washington |
| Best paying company | Valent BioSciences | Oracle |
| Best paying industry | Health Care | Insurance |
There are a few differences between an international customer service representative and a customer service representative in terms of educational background:
| International Customer Service Representative | Customer Service Representative | |
| Most common degree | Bachelor's Degree, 50% | High School Diploma, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between international customer service representatives' and customer service representatives' demographics:
| International Customer Service Representative | Customer Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 26.3% Female, 73.7% | Male, 30.5% Female, 69.5% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 25.9% Asian, 5.9% White, 51.6% American Indian and Alaska Native, 0.6% | Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |