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Internet specialist vs help desk specialist

The differences between internet specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both an internet specialist and a help desk specialist. Additionally, an internet specialist has an average salary of $51,578, which is higher than the $51,065 average annual salary of a help desk specialist.

The top three skills for an internet specialist include customer service, inbound calls and windows. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Internet specialist vs help desk specialist overview

Internet SpecialistHelp Desk Specialist
Yearly salary$51,578$51,065
Hourly rate$24.80$24.55
Growth rate10%10%
Number of jobs60,98575,004
Job satisfaction--
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 48%
Average age4242
Years of experience22

Internet specialist vs help desk specialist salary

Internet specialists and help desk specialists have different pay scales, as shown below.

Internet SpecialistHelp Desk Specialist
Average salary$51,578$51,065
Salary rangeBetween $35,000 And $74,000Between $35,000 And $73,000
Highest paying City-New York, NY
Highest paying state-Alaska
Best paying company-Schulte Roth & Zabel
Best paying industry-Technology

Differences between internet specialist and help desk specialist education

There are a few differences between an internet specialist and a help desk specialist in terms of educational background:

Internet SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 52%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Internet specialist vs help desk specialist demographics

Here are the differences between internet specialists' and help desk specialists' demographics:

Internet SpecialistHelp Desk Specialist
Average age4242
Gender ratioMale, 47.4% Female, 52.6%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 11.5% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between internet specialist and help desk specialist duties and responsibilities

Internet specialist example responsibilities.

  • Lead the corporate evaluation of ERP software.
  • Manage customer data (CRM) for direct to consumer sales.
  • Prepare monthly reports in PowerPoint for all potential cases and provide them to the managing attorney partners.
  • Create product content and manage product photography in order to update and upload e-commerce product plans for various online retailers.
  • Certify Nissan and Toyota product specialist.
  • Certify in GMC, BUICK automobiles, currently obtaining certification for HONDA automobiles.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Internet specialist vs help desk specialist skills

Common internet specialist skills
  • Customer Service, 15%
  • Inbound Calls, 8%
  • Windows, 6%
  • Customer Issues, 5%
  • Troubleshoot, 5%
  • HTML, 4%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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