Junior technical specialist vs junior technical support specialist

Differences between junior technical specialist and junior technical support specialist duties and responsibilities

Junior technical specialist example responsibilities.

• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Assist with the implementation of Linux servers.
• Coordinate LAN hardware installation with other technical staff.
• Provide support on site and remote through VPN connection.
• Utilize a variety of tools to sanitize PC's infect with malware.
• Used common biochemical techniques such as PCR, SDS-PAGE, and Bradford assays.
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Junior technical support specialist example responsibilities.

• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Field thousands of technical support calls from customers with crash PCs and software issues relaying information to the softwaredevelopers.
• Configure individual PCs, routers, and printers.
• Help remote customers configure hardware and connect to VPN.
• Assist customers with technical difficulties with network devices and VoIP telephone settings.
• Implement new software and upgrade existing software on the servers and workstations.
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