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The differences between junior technical specialists and systems support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical specialist and a systems support specialist. Additionally, a systems support specialist has an average salary of $61,744, which is higher than the $52,938 average annual salary of a junior technical specialist.
The top three skills for a junior technical specialist include troubleshoot, technical support and PC. The most important skills for a systems support specialist are customer service, troubleshoot, and technical support.
A junior technical specialist is responsible for providing the highest customer service by assisting the end-users in resolving their computer issues and network failures timely and efficiently. Junior technical specialists handle the installments and upgrades of software applications and programs and run multiple diagnostic tests to ensure that the systems meet the quality standards and requirements. A junior technical specialist must have excellent communication and organizational skills, especially in navigating multiple computer tools to help customers with remote troubleshooting and escalations.
A systems support specialist is responsible for assisting end-users on system issues, including network configuration and improving network infrastructure. System support specialists implement network strategies alongside the whole technology team to boost the system's efficiency and optimal performance. They create resolution reports for reference and write recommendations to prevent system defects and inconsistencies. A systems support specialist also handles network installations and upgrades, requiring them to have excellent technical skills and knowledge of programming languages.
Junior technical specialists and systems support specialists have different pay scales, as shown below.
| Junior Technical Specialist | Systems Support Specialist | |
| Average salary | $52,938 | $61,744 |
| Salary range | Between $32,000 And $87,000 | Between $41,000 And $91,000 |
| Highest paying City | Urban Honolulu, HI | Centreville, VA |
| Highest paying state | Hawaii | Virginia |
| Best paying company | McKinsey & Company Inc | Koch Industries |
| Best paying industry | - | Technology |
There are a few differences between a junior technical specialist and a systems support specialist in terms of educational background:
| Junior Technical Specialist | Systems Support Specialist | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 54% |
| Most common major | Biochemistry, Biophysics, Molecular Biology | Business |
| Most common college | - | Stanford University |
Here are the differences between junior technical specialists' and systems support specialists' demographics:
| Junior Technical Specialist | Systems Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.5% Female, 42.5% | Male, 73.4% Female, 26.6% |
| Race ratio | Black or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.0% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |