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The differences between junior technical specialists and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical specialist and a technical support advisor. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $52,938 average annual salary of a junior technical specialist.
The top three skills for a junior technical specialist include troubleshoot, technical support and PC. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.
A junior technical specialist is responsible for providing the highest customer service by assisting the end-users in resolving their computer issues and network failures timely and efficiently. Junior technical specialists handle the installments and upgrades of software applications and programs and run multiple diagnostic tests to ensure that the systems meet the quality standards and requirements. A junior technical specialist must have excellent communication and organizational skills, especially in navigating multiple computer tools to help customers with remote troubleshooting and escalations.
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
Junior technical specialists and technical support advisors have different pay scales, as shown below.
| Junior Technical Specialist | Technical Support Advisor | |
| Average salary | $52,938 | $107,198 |
| Salary range | Between $32,000 And $87,000 | Between $81,000 And $141,000 |
| Highest paying City | Urban Honolulu, HI | Sacramento, CA |
| Highest paying state | Hawaii | New York |
| Best paying company | McKinsey & Company Inc | Apple |
| Best paying industry | - | Technology |
There are a few differences between a junior technical specialist and a technical support advisor in terms of educational background:
| Junior Technical Specialist | Technical Support Advisor | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 43% |
| Most common major | Biochemistry, Biophysics, Molecular Biology | Business |
| Most common college | - | Stanford University |
Here are the differences between junior technical specialists' and technical support advisors' demographics:
| Junior Technical Specialist | Technical Support Advisor | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.5% Female, 42.5% | Male, 53.6% Female, 46.4% |
| Race ratio | Black or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |