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The differences between junior technical specialists and technical support trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a junior technical specialist and a technical support trainer. Additionally, a junior technical specialist has an average salary of $52,938, which is higher than the $45,722 average annual salary of a technical support trainer.
The top three skills for a junior technical specialist include troubleshoot, technical support and PC. The most important skills for a technical support trainer are customer service, product support, and technical support.
A junior technical specialist is responsible for providing the highest customer service by assisting the end-users in resolving their computer issues and network failures timely and efficiently. Junior technical specialists handle the installments and upgrades of software applications and programs and run multiple diagnostic tests to ensure that the systems meet the quality standards and requirements. A junior technical specialist must have excellent communication and organizational skills, especially in navigating multiple computer tools to help customers with remote troubleshooting and escalations.
A technical support trainer specializes in creating training programs meant to mold workers into becoming valuable members of a company workforce. Their responsibilities revolve around identifying the trainees' needs, providing written and verbal instructions, addressing and resolving inquiries and concerns, conducting skills assessments, managing schedules, monitoring attendance and performance, and providing consultations to trainees. Furthermore, as a trainer, it is essential to lead and encourage trainees to achieve their goals, all while implementing and emphasizing the company's policies and regulations.
Junior technical specialists and technical support trainers have different pay scales, as shown below.
| Junior Technical Specialist | Technical Support Trainer | |
| Average salary | $52,938 | $45,722 |
| Salary range | Between $32,000 And $87,000 | Between $25,000 And $82,000 |
| Highest paying City | Urban Honolulu, HI | Mountain View, CA |
| Highest paying state | Hawaii | California |
| Best paying company | McKinsey & Company Inc | T.D. Williamson |
| Best paying industry | - | Technology |
There are a few differences between a junior technical specialist and a technical support trainer in terms of educational background:
| Junior Technical Specialist | Technical Support Trainer | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 59% |
| Most common major | Biochemistry, Biophysics, Molecular Biology | Business |
| Most common college | - | Stanford University |
Here are the differences between junior technical specialists' and technical support trainers' demographics:
| Junior Technical Specialist | Technical Support Trainer | |
| Average age | 42 | 42 |
| Gender ratio | Male, 57.5% Female, 42.5% | Male, 64.3% Female, 35.7% |
| Race ratio | Black or African American, 9.6% Unknown, 5.3% Hispanic or Latino, 15.2% Asian, 15.2% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.2% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |