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The differences between lead coordinators and support coordinators can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a lead coordinator, becoming a support coordinator takes usually requires 6-12 months. Additionally, a lead coordinator has an average salary of $43,026, which is higher than the $41,144 average annual salary of a support coordinator.
The top three skills for a lead coordinator include patients, front desk and process improvement. The most important skills for a support coordinator are customer service, patients, and data entry.
| Lead Coordinator | Support Coordinator | |
| Yearly salary | $43,026 | $41,144 |
| Hourly rate | $20.69 | $19.78 |
| Growth rate | 12% | 12% |
| Number of jobs | 33,840 | 103,838 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 65% |
| Average age | 47 | 43 |
| Years of experience | 6 | 12 |
A lead coordinator is an individual who provides excellent customer service and account administration by acting as the primary contact between a company and its affiliates. Lead coordinators must maintain good rapport with affiliate agents and customers by communicating with them daily to make contact and advise of changes and shipment delays. They are required to track the status of each customer's shipment and resolve conflicts or issues with them. Lead coordinators must also manage staff members to promote a safe environment for customers.
A support coordinator assists disabled participants in developing knowledge, experience, and connections with the community. Support coordinators connect the participants to the National Disability Insurance Scheme (NDIS) and consider appropriate options for them. They are expected to help participants resolve crisis points while assisting them in developing a capable and resilient support network. They also provide coaching assistance to participants who have faced challenges and create reports about the participant's achieved outcomes.
Lead coordinators and support coordinators have different pay scales, as shown below.
| Lead Coordinator | Support Coordinator | |
| Average salary | $43,026 | $41,144 |
| Salary range | Between $26,000 And $71,000 | Between $29,000 And $56,000 |
| Highest paying City | New York, NY | Washington, DC |
| Highest paying state | New York | Illinois |
| Best paying company | General Motors | IBM |
| Best paying industry | Hospitality | Technology |
There are a few differences between a lead coordinator and a support coordinator in terms of educational background:
| Lead Coordinator | Support Coordinator | |
| Most common degree | Bachelor's Degree, 56% | Bachelor's Degree, 65% |
| Most common major | Business | Psychology |
| Most common college | California State University - Bakersfield | SUNY at Binghamton |
Here are the differences between lead coordinators' and support coordinators' demographics:
| Lead Coordinator | Support Coordinator | |
| Average age | 47 | 43 |
| Gender ratio | Male, 40.3% Female, 59.7% | Male, 29.4% Female, 70.6% |
| Race ratio | Black or African American, 9.5% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.6% American Indian and Alaska Native, 0.6% | Black or African American, 12.6% Unknown, 4.7% Hispanic or Latino, 18.2% Asian, 7.2% White, 55.7% American Indian and Alaska Native, 1.6% |
| LGBT Percentage | 8% | 11% |