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The differences between lead customer service representatives and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a lead customer service representative and a customer service trainer. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a lead customer service representative include cleanliness, cash handling and inventory control. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Lead Customer Service Representative | Customer Service Trainer | |
| Yearly salary | $36,097 | $32,452 |
| Hourly rate | $17.35 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 192,052 | 235,862 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A lead customer service representative is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues. Lead customer service representatives manage high-level customer complaints and provide immediate resolution and disputes. They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals. A lead customer service representative handles escalation and evaluates team member's performance. A lead customer service representative must have excellent communication and leadership skills to supervise the team and support the business' improvement plans.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Lead customer service representatives and customer service trainers have different pay scales, as shown below.
| Lead Customer Service Representative | Customer Service Trainer | |
| Average salary | $36,097 | $32,452 |
| Salary range | Between $22,000 And $58,000 | Between $25,000 And $40,000 |
| Highest paying City | Goldsboro, NC | Tacoma, WA |
| Highest paying state | New York | Alaska |
| Best paying company | IBM | Salesforce |
| Best paying industry | Insurance | Telecommunication |
There are a few differences between a lead customer service representative and a customer service trainer in terms of educational background:
| Lead Customer Service Representative | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between lead customer service representatives' and customer service trainers' demographics:
| Lead Customer Service Representative | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 32.1% Female, 67.9% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |