Lead technical support representative vs technical support engineer

Differences between lead technical support representative and technical support engineer duties and responsibilities

Lead technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Contact appropriate agencies for patients who present with potential domestic issues, while upholding company privacy policies and patient confidentiality.
• Create, deploy and administer SharePoint site for each team including document management, web parts, and event receivers.
• Utilize security methodology for DNS servers, firewall and configuration.

Technical support engineer example responsibilities.

• Manage a large complex network of computers including provisioning, configuration, and performance tuning.
• Achieve customer excellence by utilizing top tier VPN skills on ASA, IOS, and IOS XE platforms.
• Lead the deployment of the formal customer complaint tracking system within the NA CSE organization for capturing customer complaints.
• Achieve working knowledge of DMS 100 and Euro switches to post lines, links, and enable/disable calling features, i.e.
• Create service requests in CRM application to reflect report issues and manage customer expectations throughout escalation and/or resolution.
• Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
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