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Mac specialist vs help desk specialist

The differences between mac specialists and help desk specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a mac specialist and a help desk specialist. Additionally, a help desk specialist has an average salary of $51,065, which is higher than the $44,929 average annual salary of a mac specialist.

The top three skills for a mac specialist include customer service, apple software and troubleshoot. The most important skills for a help desk specialist are customer service, troubleshoot, and technical support.

Mac specialist vs help desk specialist overview

Mac SpecialistHelp Desk Specialist
Yearly salary$44,929$51,065
Hourly rate$21.60$24.55
Growth rate10%10%
Number of jobs57,04975,004
Job satisfaction--
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 48%
Average age4242
Years of experience22

Mac specialist vs help desk specialist salary

Mac specialists and help desk specialists have different pay scales, as shown below.

Mac SpecialistHelp Desk Specialist
Average salary$44,929$51,065
Salary rangeBetween $31,000 And $65,000Between $35,000 And $73,000
Highest paying City-New York, NY
Highest paying state-Alaska
Best paying company-Schulte Roth & Zabel
Best paying industry-Technology

Differences between mac specialist and help desk specialist education

There are a few differences between a mac specialist and a help desk specialist in terms of educational background:

Mac SpecialistHelp Desk Specialist
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 48%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityUniversity of Pennsylvania

Mac specialist vs help desk specialist demographics

Here are the differences between mac specialists' and help desk specialists' demographics:

Mac SpecialistHelp Desk Specialist
Average age4242
Gender ratioMale, 75.2% Female, 24.8%Male, 79.4% Female, 20.6%
Race ratioBlack or African American, 10.1% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 12.4% White, 55.6% American Indian and Alaska Native, 0.4%Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 11.6% White, 55.0% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between mac specialist and help desk specialist duties and responsibilities

Mac specialist example responsibilities.

  • Manage the development of a customize ERP system for the client.
  • Update Unix OS patches and ensure compliance with STIG requirements.
  • Operate cash registers and easy pay POS systems.
  • Engage in sales and complete transactions using POS system.
  • Handle trouble tickets in Zendesk with regards to meeting SLA's.
  • Handle installation of workstations and changes to cabling throughout the firm for both the PC network and telephone system.
  • Show more

Help desk specialist example responsibilities.

  • Manage network software deployment, imaging/backup and unattend OS installations
  • Develop, implement, and support customized manage VPN solutions for customers.
  • Work as tier II/III technical support representative helping customers troubleshoot hardware/software problems in high volume call center.
  • Support CITRIX by resolving connectivity issues when problems are reported.
  • Assist clients with Cisco VoIP, or Cisco AnyConnect troubleshooting, and escalation to higher tiers, as necessary.
  • Repair PCs and printers install software supervise interns
  • Show more

Mac specialist vs help desk specialist skills

Common mac specialist skills
  • Customer Service, 22%
  • Apple Software, 16%
  • Troubleshoot, 4%
  • Macintosh, 4%
  • Product Knowledge, 4%
  • Apple Computers, 4%
Common help desk specialist skills
  • Customer Service, 13%
  • Troubleshoot, 8%
  • Technical Support, 6%
  • Desk Support, 6%
  • Phone Calls, 5%
  • Client Facing, 4%

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