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  • Customer Service Manager

    Macy's 4.5company rating

    Manager job in Manassas, VA

    Manager, Sales and Customer Service Manassas, VA, United States Full time Schedule $62,905- $104,650 Annually* * based on job, location, and schedule Job Description Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching. What You Will Do Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results Manage selling support, including the stockroom, signing, equipment, and merchandising Support other operational areas such as OMNI, Style, and Asset Protection Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues Work a flexible retail schedule, including days, evenings, holidays, and weekends Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities In addition to the essential duties mentioned above, other duties may be assigned Skills You Will Need Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues Communication Skills: Consistently clear and effective communicator, writer, and presenter Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices Who You Are Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply. Candidates with a High School diploma or equivalent are encouraged to apply. 3-5 years of management experience in retail This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders May involve reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Able to work a flexible schedule based on department and company needs What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Tuition reimbursement Access the full menu of benefits offerings here. About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
    $35k-47k yearly est. 1d ago
  • Assistant Store Manager

    Michael Kors 4.8company rating

    Manager job in Leesburg, VA

    ASSISTANT STORE MANAGER - OUTLET WHO YOU ARE: Our leaders at Michael Kors are stylish, fashion forward individuals who have a drive to achieve results and a passion for customer engagement. A successful Assistant Manager will work alongside a team that is focused on the client experience and building lasting relationships. You are a strategic business driver that motivates the team and executes effective day to day business and operational processes. You will help foster and work in a fun, inspiring and rewarding environment with opportunities for development and growth. WHAT YOU'LL DO: Drive results through delivering an elevated customer experience Lead and execute key opening and closing duties and operational tasks. Demonstrate flexibility and desire for individual growth in a fast-paced store environment Foster customer relationships through developing and coaching team on knowledge of current trends, styling, and selling techniques. Ensure the highest level of customer service standards while exercising leadership and multi-tasking capabilities with excellence. Build a client book through establishing client relationships to drive additional traffic and create client engagement Drive Omni channel sales by utilizing all available tools and technology YOU'LL NEED TO HAVE: 3+ years of relevant retail management experience WE'D LOVE TO SEE: A self-starter with the ability to mentor and continue to develop personal leadership qualities Energetic, motivated and engaging; a true brand ambassador with a love for fashion Knowledge of clienteling with the ability to build lasting customer relationships Customer service obsessed; ability to sell with a passion for styling and love for fashion Technologically savvy individual with an entrepreneurial spirit THE BENEFITS Cross-Brand Discount Flexible schedule Internal mobility across Versace, Jimmy Choo and Michael Kors Exclusive Employee Sales Clothing Allotment The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Diversity and Inclusion team at ********************************************. In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.
    $46k-55k yearly est. 4d ago
  • Store Manager

    Paper Source 4.3company rating

    Manager job in Fairfax, VA

    Classification Full-Time A Store Manager (SM) delivers a beautifully merchandised and profitable store in the community you serve. Your focus on the sales floor exceeds our standards from presentation to service. You assess your store from the customer's perspective and communicate your ideas to your regional manager and other supporting partners to improve your store, identifying obstacles and opportunities from the business. As a leader you recognize the strength of the team, provide opportunities for career growth and use the company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role you seek and respond to feedback from support partners to improve sales and gain continued efficiencies all with the goal that customer return again and again. What You Do • Ensure consistent, friendly and informed service to customers, first by the example you set, and second by the training you provide to the store team so that they deliver first-class creative customer experience. • Ensure the achievement of sales goals, profitability and delivery of operational excellence to maximize efficiency and minimize loss through timely execution of all processes. • Ensure a vibrant and creative look and feel to the store through execution of Visual Merchandising & Replenishment standards, maintaining a neat, tidy, shoppable and inviting presentation ensuring the associates do the same. • Build your team through engagement, motivation and coaching; assess performance proactively and timely. • Ensure the efficient execution of store operations with timely management of receiving and other day-to-day processes. • Identify obstacles and opportunities for the business, communicating and working through store/market/regional partners for the betterment of the company. • Develop the store team based on their individual strengths and through engagement, coaching and feedback. • Assess the store from the customer's perspective and use insight to seek and influence improvement with the market leaders and regional manager. • Communicate with your store team respectfully and with urgency on key issues and messages. • Ensure compliance to company standards as it pertains to safety, customer experience and all store operations. • Actively recruit, interview and hire employees that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with nearby stores for support when appropriate. • Use the store roster to schedule appropriately, optimizing process efficiency and store payroll. • Understand issues of shrink and expenses, holding the store team accountable to do the same. Knowledge & Experience • Demonstrate passion for customer service and knowledge and/or a desire to learn about our brand/products. • Experience in leading, managing and developing employees at all levels. • Experience managing payroll and scheduling effectively. • Experience driving positive key financial results. • Ability to organize, plan and prioritize workload. • Manage your own time efficiently and effectively. • Able to delegate and to work through others well. • Communicate clearly and comfortably across all levels of the business. • Build collaborative working relationships at all levels. • Deliver honest and constructive feedback, holding team members accountable when necessary. • Required to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts. • One to two years of supervisory experience required; two plus years retail experience preferred. Expected Behaviors • Prioritize customer experience above all else. • Run an excellent store with the ability to balance the needs of delivering a creative experience, and a profitable result. • Grow knowledge of industry and market and has an eye for current trends, color, inspiration and creativity. • Drive results. • Provide feedback, coaching and development. • Exhibit genuine passion to deliver a unique and creative experience through our people. • Listen to others. • Can empathize with and understand people acting through kindness and respect. • Demonstrate collaboration. • Address issues proactively. • Make good decisions and engage in solution-based problem solving. • Is comfortable with ambiguity. • Show adaptability and work with a sense of urgency all the time. • Maintain positivity. • Remain discreet and unbiased. • When on the selling floor, your role is to deliver first-in-class customer service as well as supervising and overseeing overall store presentation, which may include prolonged standing and some physical activity. Full Job Description: *********************************************************
    $39k-57k yearly est. 5d ago
  • Store Manager

    Ashley 4.5company rating

    Manager job in Winchester, VA

    Ashley is the leader in the Home Furnishing retail industry with over 1000 retail locations worldwide! Our General Sales Managers are responsible for building a successful sales team and ensuring an exceptional in-store experience for every guest that results in increased store sales, profitability, and customer loyalty. The General Sales Manager is responsible for developing and leading a team of retail professionals in the implementation of the company's sales approach, meeting and exceeding key performance indicators, and ensure that company policies and operating procedures are being meet. Unlock a $10,000 sign-on bonus! Are you an experienced, high-performing sales professional with a background in furniture retail? We want YOU to join our dynamic team! Essential Duties and Responsibilities: Maintains a store environment that reflects company brand and corporate operating procedures. Hires, trains, and retains the highest quality team members who exhibit energy and enthusiasm Coaches using the company's selling skills model with the passion to drive real action Uses metrics to coach the proper behaviors needed to be a world-class selling organization Utilizes company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies. Leads all store activities with the highest ethical standards and demands the same from their teams Ensures associates are provided with the necessary tools to perform job responsibilities. Improve all store associate's product-knowledge, effectiveness, and efficiency through weekly meetings with an emphasis on total customer satisfaction. Coach and counsel team based on results Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Ensure appropriate merchandise displays and signage. Continually evaluate and react to performance issues and actively recruit management and sales associates. Complies with security and confidentiality regarding company policies. Complies with company safety standards Job Qualifications Position Requirements: 5+ years General Sales Management, preferably in a commissioned sales or big box retail environment A bachelor's degree in business, marketing or related areas is preferable. Prior experience successfully managing a team of 25 or more associates is required. Proven track record of meeting financial objectives Ability to execute plans and strategies. Ability to positively lead, mentor and drive a successful sales team Experience in a commissioned sales environment preferred. Proven track record of customer service excellence Goal oriented - Energetically focuses efforts on meeting goals, mission, or objective. Excellent communication and listening skills Strong attention to detail Effectively work on multiple projects simultaneously
    $32k-42k yearly est. 2d ago
  • General Manager Construction

    Nv Waterproofing & Foundation Repair

    Manager job in Manassas, VA

    General Manager - Construction / Home Improvement 📍 Manassas, VA (Hybrid - Office & Field) Wage: $130,000-$140,000 base plus bonus opportunities + Company Vehicle Who We Are: At NV Waterproofing & Foundation Repair, we believe that fulfilling work leads to a fulfilling life. Since 1986, we have been committed to redefining our industry through exceptional customer service and innovative solutions. We specialize in waterproofing, foundation, and concrete repair throughout the greater DMV area. Our Purpose: Driven by our mission to redefine the industry by the provision of safe, dry homes powered by world class training, we challenge the status quo and set new standards in our industry. Our purpose is at the heart of everything we do, guided by our values of One Team, Hungry Spirit, Integrity, Respect, and Accountability. Our Culture: Over the past few decades, we have built a solid reputation as a trusted basement waterproofing and foundation repair company due to our commitment to honesty, integrity, and quality service. Not only do we hold an A+ rating with the Better Business Bureau, we have also received the Angie's List Super Service Award multiple years in a row and are a member of the National Association of Remodeling Industry, the Home Builders Association, and more. Career Growth: We believe in fostering talent from within, and we offer fulfilling career paths where you can grow, thrive, and make a meaningful impact. Benefits: We provide a comprehensive benefits package, including Medical, Dental, and Vision insurance; a 401(k) plan, paid time off and holiday pay. Join us in our mission to redefine the industry and create lasting, positive change in the lives of our customers, employees, and community. Job Description: Your Impact Are you a strategic and detail-oriented leader who thrives in dynamic environments? In the role of General Manager, you will oversee all aspects of company operations, including project management, financial performance, staffing, client relations, and strategic planning to deliver exceptional customer experiences and drive consistent revenue growth. You will provide vision, coaching, and support to ensure your teams exceed sales targets while embodying our purpose, mission, and values. Your leadership will directly shape the success of the business, the growth of the company, and the lives of the customers we serve. Job Duties: How You Win Everyday Own the results by leading and developing overall leadership (Marketing, Customer Care, Sales, Production, Finance) to grow their teams, live our values, and deliver results. Own the results by tracking performance, spotting trends, managing the P&L (budgeting, forecasting, and financial reporting) and acting fast to redefine what it means to be a contractor. Drive growth with purpose by partnering with leadership to execute strategies that expand market share and advance our mission. Inspire and engage through clear communication, recognition, and feedback that drives accountability and trust. Build a culture of winning where teams are competitive, collaborative, and fueled by our mission. Stay connected to the field through modeling excellence, sharpening execution, and closing skill gaps to elevate the standard. Align, galvanize, and execute initiatives that drive our purpose, mission, and values. Qualifications: What You Offer Minimum of 5 years of progressive leadership with proven success overseeing the gears of the business. Proven ability to drive revenue growth and customer satisfaction across diverse, competitive markets. Strategic operator with strong organizational and analytical skills to identify trends and act with precision. Proven builder of leaders: skilled at motivating, developing, and holding managers accountable across multiple locations. Influential communicator who can galvanize teams, partner with executives, and inspire action at every level. Pre-employment screening includes, but isn't limited to, motor vehicle record and felony/misdemeanor background check. Why Join NV? We provide the best training, systems, and services in the industry, all within a team-focused, supportive culture. If you're ready to take your career to the next level with a company that truly invests in your success, this is your chance!
    $130k-140k yearly 4d ago
  • Store Manager

    Staples, Inc. 4.4company rating

    Manager job in Warrenton, VA

    As a General Manager, you will be collaborative and inclusive in helping our customers while leading a fun, team-oriented retail culture. You'll make a visible impact as a retail leader and business professional in driving your stores community relationships, merchandise sales, technical services portfolio, print & marketing services, and business-to-business network. Get great perks. Bonus plans, generous paid time off, career development program, and weekly pay Compensation based on qualifications and experience. Hiring immediately Full medical benefits package, 401(k) with company match, and many more benefits Associate store discount and more perks (discounts on mobile plans and other retailers, etc.) Provide strong leadership in community, customer service, sales, and team development. Ensure that the store culture embodies Staples values and its commitment to the community Develop a consultative and customer centric environment for the small business customer Empower your team to learn, grow and deliver through teaching, coaching and inspiring Lead merchandise sales, print & marketing services and retail operations Drive profitable sales and margin while reducing variability and improving performance YoY Hold yourself and your team accountable for flawless execution of operational excellence Coach every manager and supervisor to create a culture of consultative selling and total solutions Overall leadership of running a store; additional responsibilities as needed or assigned Essential skills and experience: 1+ year progressively responsible store management experience in a retail environment as a General/Store Manager Store Operations experience with analysis, planning, financial acumen and driving results Experience creating a customer centric environment and working in a consultative selling environment that provides customers a total solution Experience developing a team in operational excellence to drive profitable YOY sales and margins Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously Staples does not sponsor applicants for work visas for this position Preferred skills and experience: Bachelor's Degree in Business or related field Ability to engage with the community and network & support small business customers #LI-RR1 #MGT At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers' expectations - through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
    $35k-50k yearly est. Auto-Apply 1d ago
  • NOC Problem Support Manager

    T-Rex Solutions 4.1company rating

    Manager job in Ashburn, VA

    Job Description T-Rex Solutions is seeking a results-driven NOC Problem Support Manager to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP's NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA. Responsibilities: Responsible for managing the lifecycle of all network infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors. Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis. Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process. Responsible for ensuring that all problems are properly resolved and closed. Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process. Requirements: Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises. Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers). Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. Showcase leadership abilities by managing projects and teams. Be proficient in project management and have knowledge of security and compliance issues. US citizenship required Ability to obtain and maintain a CBP public trust clearance Desired Skills: Experience directly supporting DHS, CBP or ICE Network Operations Active CBP clearance, or DOD Secret clearance or higher T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $155,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
    $110k-155k yearly 13d ago
  • District Manager - Ashburn, VA

    Vertiv 4.5company rating

    Manager job in Ashburn, VA

    At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted Service Provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service. Why Vertiv is the best company for Field Service professionals: Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety culture Company leaders have many years of hands-on Field Service experience in this industry and many others Tremendous focus is placed on employee technical and leadership development Technical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learning Competitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & more Abundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides Company-wide commitment to promoting a strong work/life balance An employer-of-choice for Veterans with technical backgrounds Under general direction, the District Manager leads a field directed service business focused on safe work practice and operational excellence. Deploys and maintains standardized tools, systems and support for the assigned District team. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments, service level agreements, and service asset management. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth. Fosters a team environment while providing regular performance feedback, development, and coaching. Requires extensive interaction and relationship building with internal and external customers. Essential Duties and Responsibilities Builds and motivates teams to execute Service's sold solutions including, Service Contract work, Product Startup and warranty support, systems upgrades (Cap/Fan replacements) and T&M business growth. Drives profitable growth initiatives through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds key performance goals (KPI's). Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPI's). Ensures tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost. Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify improvement areas. Implements required changes. Leads local effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customer's decision-making associates, all of which enhance the local reputation of Liebert Services and the local team. Drives operational review meetings, reviewing safety and operational excellence performance metrics. Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes, monthly 1-1's and operational reviews. Supervisory Responsibilities Manages a defined geographic service district staffed by fifteen (15) to twenty (20) customer facing field service engineers (CE's). Leads the execution efforts of the field directed service business. Ensures consistency of delivery systems across the service centers. Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Action Oriented - Enjoys hard work; is action oriented and full of energy for the things that he/she sees as challenging; not fearful of acting with a minimum of planning; seizes opportunities when they arise. Building Effective Teams - Creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; lets subordinates present to senior management; acts as if real success is the success of the team. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom line oriented; steadfastly pushes self and others for results. Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results. Organizing - Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Graduate Engineer BSEE or BSME and six years' experience OR Graduate of applicable Electrical Technical School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience. A high degree of communication, supervisory, organizational and management skills are required High-level competence in written and verbal communication. Strong presentation skills and proficiency in speaking to large audiences. Able to lead and direct diverse teams. Strong knowledge of Critical Power Infrastructure Services & related industry standards, such as OSHA and NFPA. A good theoretical background and strong management skills are necessary. Communicate effectively, in writing and verbally, with clients, peers and management. Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills. Strong computer skills including editing, formatting and using templates in Microsoft Word, Excel, PowerPoint, and use of Internet for standards/products/manufacturer research. Willing to work flexible hours, weekends, holidays and night work. Able to travel up to 50% of time. Valid Driver's License. Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.
    $107k-175k yearly est. Auto-Apply 6d ago
  • Retail Associate Manager LURAY | E Luray Shopping Ctr

    Imobile 4.8company rating

    Manager job in Luray, VA

    We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading! Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: * Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. * Assist Retail Store Manager is daily operations and coaching. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive hourly pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************
    $68k-103k yearly est. 7d ago
  • Resort General Manager

    Blue Water Hospitality Group, LLC 3.1company rating

    Manager job in Luray, VA

    Location: Luray RV Resort on Shenandoah River Workplace: On-site Employment type: Full time Travel %: up to 10% Total Rewards include: - Salary range : $75,000 - $85,000 - Bonus eligible : 10% - Benefits: Medical / Vision / Dental / 401K / Property discounts Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The resort general manager position is a comprehensive professional role in which the leader takes full reporting responsibility for an upscale campground and RV resort. At Blue Water, our property leaders have three main goals- take care of your people, wow your guests, and manage your business. This role will provide direct oversight and strategic direction for all aspects of the operation, including food and beverage management, attractions and amenities, and lodging. This position best suits a resourceful and creative individual motivated by employee and guest engagement and achieving goals. WHO WE ARE LOOKING FOR The ideal candidate is an independent self-starter and a strategic thinker who can see the big picture while rolling up their sleeves to manage the day-to-day minutia. The resort general manager must be able to operate effectively in a fast-paced, guest-focused environment and communicate effectively with various audiences. A strong business management acumen is required, with the ability to manage & report on financial results and to utilize multiple systems and technologies proficiently. As the Resort General Manager overseeing a 24/7 operation, we need a dynamic leader who can engage and motivate their team to exceed guest expectations while maintaining a pulse on operational needs and capacities that fluctuate with the business. WHAT YOU WILL WORK ON Reasonable accommodations may be made to enable individuals with disabilities to perform and assign the essential functions outlined below: Taking Care of Your People: Provide outstanding leadership to drive and motivate the team. This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management. Ensure the effective use of staffing and scheduling to achieve appropriate coverage and maximize labor efficiencies, including non-traditional workers such as international exchange students (J-1), workampers, seasonal employees, and interns. Oversees time and labor management processes, ensuring accurate tracking of employee hours, compliance with labor laws, and effective scheduling. Implements best practices for labor cost control, monitors attendance patterns, and adjusts staffing levels as needed to optimize operational efficiency and maintain productivity. Actively champions and executes human resource management strategies related to payroll and benefits, onboarding and offboarding requirements, adherence to company policies, employment laws (federal and state), and various other state and federal compliance and regulatory guidelines. Works collaboratively with People Operations Partners to ensure timely and appropriate execution of human resource matters. Ensures fair and consistent treatment and management of team members. Wowing your Guest: Train and motivate team members to deliver an exceptional guest experience. Establishes and ensures optimal property conditions such as cleanliness, maintenance, and aesthetic appeal and holds team members to high-quality controls. Resolve and address guest concerns and complaints and seek opportunities to engage with guests. Oversee and administer guest service portals, tools, and resources such as guest communication applications, social media and online review platforms, satisfaction surveys, and onsite tools. Work collaboratively with amenity or attraction operators to ensure a seamless and consistent guest experience. Works collaboratively with Food and Beverage outlets to ensure efficient operation, a high level of service, and high degree of quality that aligns with property operational goals. Works collaboratively with the Revenue Generation team to ensure pricing strategy, promotions, offers, and events meet and exceed profitability goals through effective sales, advertising, marketing, and revenue management strategies. Identifies and solidifies opportunities to enhance the guest experience through local partnerships, event and activity management, and community engagement. Manage Your Business: Lead and manage financial results and reporting through effective revenue management, expense and operational controls, forecasting, and labor management. Understands how to flex/flow expenses to align with revenue. Plays a lead role in annual budgeting, forecasting, and financial reporting and actively adheres to all corporate policies, procedures, and guidelines. Identifies variances and inaccuracies and provides corrective measures such as flex/flow methodology. Possesses a comprehensive understanding of ancillary revenue streams, including Food & Beverage, attractions, and ticketed events, ensuring these operations are optimized for maximum profitability. Collaborates effectively with third-party vendors to align operational goals, enhance guest experiences, and drive overall property success. Communicates effectively with corporate operations and support teams to address and resolve property needs. Ensures property operations align and adhere to corporate policies and practices. Has a thorough understanding of the market and competitive set, stays up to date with the industry, regional, and market trends Provides visions and execution to property capital expenditures, projects, and improvements to ensure optimal operation, exceed guest expectations, and maintain resort aesthetic and brand guidelines. Lead and direct Capital Expenditures and projects to maintain resort aesthetics and goals Performs other duties as assigned Reliable and punctual attendance is required; the hospitality industry is a 24/7 operation and therefore adjusted and irregular hours will be required. WHAT YOU BRING A bachelor's degree in business, Hospitality Management, or another related field is preferred 3-5 years of Tourism or Hospitality Leadership experience 3-5 years of RV Campground experience is required Food & Beverage experience (F&B) preferred Safe Serve Certified preferred Budgeting, Forecasting, and P&L experience are required; using ProfitSword, PowerBI, or other accounting management and forecasting tools is preferred. Effective use of computer software, sales tracking software, CRM tools, and social media Competitive nature with a strong desire to Win! Prior experience managing payroll and the employee life cycle utilizing an automated system Able to adapt quickly and lead others through change Ability to manage multiple projects and work assignments. Strategic thinker! PHYSICAL REQUIREMENTS This role is primarily leadership-focused, and at our resorts, it often includes site walks, inspections, and hands-on problem-solving. Standard physical requirements may include: Ability to stand or walk for extended periods Ability to lift or carry up to 25-45 pounds occasionally The capability to climb stairs and navigate uneven terrain across the resort property Ability to move quickly in emergencies Requires the physical stamina to work long hours and potentially varied shifts Tolerance for indoor and outdoor work environments, including exposure to variable weather Capacity to bend, stoop, kneel, or reach as needed Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.
    $35k-60k yearly est. Auto-Apply 33d ago
  • Store Manager

    Baskin-Robbins 4.0company rating

    Manager job in Sterling, VA

    Restaurant Manager Reports To: Multi-Unit Manager/Franchisee A Restaurant Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws. Benefits * Aggressive starting salaries * Quarterly Bonus * Paid PTO * 401k plan with 4% matching * Medical Dental Vision Responsibilities Include: * Able to perform all responsibilities of restaurant team members * Lead team meetings * Deliver training to restaurant team members * Ensure Brand standards, recipes and systems are executed * Create and maintain a guest focused culture in the restaurant * Review guest feedback results and implement action plans to drive improvement * Communicates restaurant priorities, goals and results to restaurant team members * Execute new product roll-outs including training, marketing and sampling * Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws * Control costs to help maximize profitability * Completion of inventory on a periodic basis as determined by Franchisee * Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards * Completion of DCP and other vendor orders * Conduct self-assessments and corresponding action plans * Ensure restaurant budget is met as determined by Franchisee * Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies * Engages with Dunkin' Brands Field Operations team as appropriate Management Responsibilities Include: * Recruit, hire, onboard and develop restaurant team members * Plan, monitor, appraise and review employee performance * Coach restaurant team members to drive sales, improve profitability and guest satisfaction Education/Experience: * Basic computer skills * Fluent in spoken and written English * Basic math and financial management * Previous leadership experience in retail, restaurant or hospitality * College Degree preferred Key Competencies * Strong analytical skills and business acumen * Works well with others in a fun, fast-paced team environment * On time, demonstrates honesty and a positive attitude * Willingness to learn and embrace change * Ability to train and develop a team * Guest focused * Time Management * Problem solving * Motivating others Physical Demands/Working Conditions: * Standing on feet * Repetitive motion including bending, stooping and reaching * Lifting packages (if applicable) * Wearing a headset (if applicable) * Working in a small space Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee's restaurant(s). The terms "Company," "Dunkin'," "we," "our," or "us" refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee's terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee. ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"10304773"},"date Posted":"2025-11-16T08:48:03.110638+00:00","employment Type":["FULL_TIME"],"hiring Organization":{"@type":"Organization","name":"Baskin Robbins","same As":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_***********22/***********22.png"},"job Location":[{"@type":"Place","address":{"@type":"PostalAddress","street Address":"47010 Community Plz Ste 180","address Locality":"Sterling","address Region":"VA","postal Code":"20164","address Country":"US"}}],"base Salary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"min Value":0,"max Value":0,"unit Text":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer * Careers Overview * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development Dunkin's cup * Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close * Careers Home * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development * Purpose and Values * Search Careers Back Store Manager
    $33k-40k yearly est. 56d ago
  • Spa Manager

    VIO Med Spa 3.7company rating

    Manager job in Gainesville, VA

    Department: Spa Operations Spa Manager Services Reports to: Owner/Franchisee Coordinate Positions: Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physician's Assistant, Esthetician, Spa Therapist and Spa Receptionist Subordinate Positions: Nurse Practitioner/Physician's Assistant, Nurse, Esthetician, Spa Therapist and Spa Receptionist Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, and ensuring that expenses are maintained within the budget provided. Primary functions include, but are not limited to: (1) providing outstanding Guest service and satisfaction (2) revenue generation and enhancement (3) staff management and training (4) payroll and inventory management (5) financial management (6) special events programming and marketing Essential Behavioral Characteristics: Ethical Positive attitude Enthusiastic Team orientation Self-motivated Self-directed Empathetic Creative Tenacious Integrity Honesty Trustworthy Outgoing Detail oriented Essential Skills: Organized Responsive Adaptive and flexible Qualifications: Responsible Problem Solver Relationship oriented Continuous improvement mentality Effective communication Time management/self management Possess a thorough knowledge of spa services Possess excellent interpersonal skills Customer service orientation Possess excellent conflict management skills Possess excellent problem-solving skills Possess a thorough knowledge of spa services Possess excellent interpersonal skills Comfortable consulting patients regarding cosmetic and non cosmetic treatment options, techniques and treatment plans Physical/Mental Requirements: Standing for extended periods of time Ability to lift at least 30lbs Work Environment: Spa environment Location :Gainesville, VA Job Type: Full-time Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience level: 2 years Shift: 8 hour shift Day shift Morning shift Weekly day range: Monday to Friday Weekends as needed Work Location: In person Salary Description Salary: $70,000.00 per year
    $70k yearly 60d+ ago
  • Assistant Manager - Valley Mall - VA

    The Gap 4.4company rating

    Manager job in Harrisonburg, VA

    About Old Navy Forget what you know about old-school industry rules. When you work at Old Navy, you're choosing a different path. From day one, we've been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season. We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we're family. About the Role As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You're responsible for driving profitable sales growth through all aspects of the store including; customer and product operations, merchandising, and talent development. You are responsible for supporting the execution of the store strategy to achieve performance goals. Through collaboration with your General Manager and/or Assistant General Manager, you will teach and coach behaviors to Leads, Experts and Brand Associates to cultivate a high performing team to deliver a best-in-class experience to our customers. What You'll Do * Support strategies and processes to drive store sales and deliver results through a customer centric mindset. * Recruit, hire and develop highly productive Brand Associate and Expert teams. * Own assigned area of responsibility. * Implement action plans to maximize efficiencies and productivity. * Perform Service Leader duties. * Ensure consistent execution of standard operating procedures. * Represent the brand and understand the competition and retail landscape. * Promote community involvement. * Leverage omni-channel to deliver a frictionless customer experience. * Ensure all compliance standards are met. Who You Are * A current or former retail employee with 1-3 years of retail management experience. * A high school graduate or equivalent. * A good communicator with the ability to effectively interact with customers and your team to meet goals. * Passionate about retail and thrive in a fastpaced environment. * Driven by metrics to deliver results to meet business goals. * Determined to effectively lead and inspire others to learn and grow through coaching and mentoring. * Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts. * Able to utilize retail technology. • Able to maneuver around the sales floor, stockroom and office and lift up to 30 pounds. * Ability to travel as required. Benefits at Old Navy * Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees. * One of the most competitive Paid Time Off plans in the industry.* * Employees can take up to five "on the clock" hours each month to volunteer at a charity of their choice.* * Extensive 401(k) plan with company matching for contributions up to four percent of an employee's base pay.* * Employee stock purchase plan.* * Medical, dental, vision and life insurance.* * See more of the benefits we offer. * For eligible employees Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
    $36k-58k yearly est. 53d ago
  • Station Manager

    Shepherd University 3.4company rating

    Manager job in Shepherdstown, WV

    Posting Number Stu433P Working Title Station Manager FLSA Student Pay Level A Advertised Pay Rate 10.00 Position Status Temporary Department Student Emp Dept of Contemporary Art and Theater Job Summary/Basic Function The Station Manager will be responsible for overseeing the operations of herd TV including coordinating student-produced programming, supervising crews, maintaining equipment inventory, and ensuring the station functions smoothly. This position is part of the Student Executive Board for the media hubs within the Communication Program. Funded by Sherman Fairchild Grant. The ideal student has had experience in media production, television, or digital content creation, has strong organizational and leadership skills, and demonstrates an enthusiastic work ethic. Minimum Qualifications Must be enrolled Spring 2026 Preferred Qualifications Helpful but not mandatory: familiarity with Linux-based desktops, Tricaster, or other production software, and experience managing student teams or social media platforms. Posting Date 12/10/2025 Close Date Special Instructions Summary
    $42k-61k yearly est. 11d ago
  • Assistant Store Manager

    Paper Source 4.3company rating

    Manager job in Reston, VA

    Classification Full-Time As an Assistant Store Manager (ASM), you support the Paper Source vision by providing customers with a place where they can find their own creativity and shop with us again and again. You enjoy working with people, are energized by your passion for helping customers and model excellent service every day. As the deputy to the store manager (SM), you focus on the look and consistent presentation of our stores, empowered to make decisions, ensuring the shopping experience for our customers is to their satisfaction. You communicate consistently with your store manager on your ideas to ensure this experience and drive this through our people, actively participating in team development. In your role, you ensure sales and profit through your ability to leverage resources which results in teams who can provide best in class service to our customers. As a leader, you work collaboratively with the team, inspiring creativity and ensuring you have a store where team members are happy and engaged doing what they enjoy: talking about and selling fun and creative products and services. • As an Assistant Store Manager (ASM), you ensure the smooth running of your store through your strong leadership and deployment of the store team. • Demonstrate effective ownership of key responsibilities to supervise and lead the store team and operations, ensuring smooth day-to-day routines & procedures. Hold the store team accountable for consistent standards appropriate for their position, addressing opportunities promptly and fairly. Manage developmental priorities within the team, ensuring well-rounded abilities and skill sets exist to meet the demands of the store and ensure that the potential of individual members is realized, working with the Store Manager, Area Manager, Regional Manager as needed. • As an Assistant Store Manager who supports the Sales Leads, Senior Sales Leads, and Customer Sales Associates, you will be expected to be a leader and put the proper emphasis on building an incredible team and creating positive employee experiences. Success will come from your engagement and accountability in the ongoing commitment to our store's talent as you recruit, interview, train, and develop talented team members. • Support solid execution of associate rosters and schedules aligning with the budget and business needs so store scheduling is balanced and staffed to effectively and smoothly run the store, collaborating with Store Manager, Area Manager or Regional Manager as appropriate. • As an ASM you will continue to develop your leadership skills to effectively guide and direct the Sales Leads, Sr. Sales Leads, and Customer Sales Associates and to hold this team accountable to strong, consistent performance. You will continue to deliver results through the ability to effectively and strategically lead, supervise, motivate, and ensure accountability of your team to perform in a performance driven culture. What You Do • Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and delivery of best-in-class service by the store team. • Ensure a vibrant store through the execution of visual merchandising and replenishment standards, showing a commitment to maintaining a neat, tidy, shoppable and inviting presentation. • Drive top line sales by guiding the entire team to leverage key campaigns and services, such as new item launches, promotions, enterprise orders, etc., to actively hand sell and engage in conversation with every customer. • Partner and provide insight and ongoing feedback on associate achievements and/or performance concerns. As an Assistant Manager you will be expected to provide meaningful input for performance reviews, hiring decisions, associate promotions, and disciplinary decisions. Communicating examples and contributing to the creation of documentation as appropriate. • Develop the Sr. Sales Leads, Sales Leads, and Customer Sales Associates, through engagement and coaching; work with the team by providing performance feedback to assess and focus on individual strengths, and when associates' interests align, work to train and advance their potential for career pathing within the company. Provide coaching through their experiences, observations and examples with associates, and play an active role to assess when performance merits to recommend the associate for further development in the store. • Assess the store from the customer's perspective and use insight to seek and influence improvements. • Drive results during assigned Manager on Duty (MOD) segments by delivering sales and behaviors that meet the store's performance targets and coaching other store team leaders to develop MOD skills. • Ensure the achievement of sales goals and deliver operational excellence to maximize efficiency and minimize loss through timely execution of all processes. • Ensure compliance to Company standards as it pertains to safety, customer experience and all store operations, including asset protection (controlling shrink, expense, and payroll). • Communicate with your store team respectfully and with urgency on key issues and messages, creating a culture that demonstrates the values of the company. • Open and close the building, ensuring the safety of our employees and customers. • Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing). Knowledge & Experience • Exhibit solid product knowledge and strong understanding of the current trends. • Enthusiasm for the product is reflected in the excellent standards of service for the local community. • Experience in managing and developing employees at all levels. • Effective organization, planning and prioritization of workload. • Able to delegate and work through others. • Ability to communicate effectively and comfortably. • Experience building collaborative and productive working relationships at all levels. • Consistently deliver honest and constructive feedback. • Demonstrate passion about customer service and knowledge and/or a desire to learn about our brand/products. • Minimum of two years of supervisory experience in a retail environment. Expected Behaviors • Prioritize customer experience above all else. • Commit to and develop associates. • Execute visual merchandising and replenishment standards flawlessly. • Drive results through thoughtful development. • Provide feedback, coaching and development. • Can empathize with and understand people. • Enjoy working with people and engaging with others. • Demonstrate collaboration and ability to adjust style to meet individual needs. • Provide clear directions, monitor progress and provide appropriate feedback when running the store. • Understand key financial indicators and make good decisions to drive positive results. • Solve problems through good decision making, including in ambiguous situations. • Know the most effective and efficient processes to get things done with a focus on continuous improvement. • Motivate a team of people through engagement, focused dialogue and feedback. • Is open to feedback and can reflect on this insight to develop and grow. • Show adaptability and work with a sense of urgency all the time. Full Job Description: *******************************************************************
    $42k-49k yearly est. 2d ago
  • Store Manager

    Ashley 4.5company rating

    Manager job in Manassas, VA

    Ashley is the leader in the Home Furnishing retail industry with over 1000 retail locations worldwide! Our General Sales Managers are responsible for building a successful sales team and ensuring an exceptional in-store experience for every guest that results in increased store sales, profitability, and customer loyalty. The General Sales Manager is responsible for developing and leading a team of retail professionals in the implementation of the company's sales approach, meeting and exceeding key performance indicators, and ensure that company policies and operating procedures are being meet. Unlock a $10,000 sign-on bonus! Are you an experienced, high-performing sales professional with a background in furniture retail? We want YOU to join our dynamic team! Essential Duties and Responsibilities: Maintains a store environment that reflects company brand and corporate operating procedures. Hires, trains, and retains the highest quality team members who exhibit energy and enthusiasm Coaches using the company's selling skills model with the passion to drive real action Uses metrics to coach the proper behaviors needed to be a world-class selling organization Utilizes company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies. Leads all store activities with the highest ethical standards and demands the same from their teams Ensures associates are provided with the necessary tools to perform job responsibilities. Improve all store associate's product-knowledge, effectiveness, and efficiency through weekly meetings with an emphasis on total customer satisfaction. Coach and counsel team based on results Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives. Ensure appropriate merchandise displays and signage. Continually evaluate and react to performance issues and actively recruit management and sales associates. Complies with security and confidentiality regarding company policies. Complies with company safety standards Job Qualifications Position Requirements: 5+ years General Sales Management, preferably in a commissioned sales or big box retail environment A bachelor's degree in business, marketing or related areas is preferable. Prior experience successfully managing a team of 25 or more associates is required. Proven track record of meeting financial objectives Ability to execute plans and strategies. Ability to positively lead, mentor and drive a successful sales team Experience in a commissioned sales environment preferred. Proven track record of customer service excellence Goal oriented - Energetically focuses efforts on meeting goals, mission, or objective. Excellent communication and listening skills Strong attention to detail Effectively work on multiple projects simultaneously
    $32k-42k yearly est. 1d ago
  • NOC Problem Support Manager

    T-Rex Solutions 4.1company rating

    Manager job in Ashburn, VA

    T-Rex Solutions is seeking a results-driven NOC Problem Support Manager to support our U.S. Customs and Border Protection (CBP) Network Operations Center (NOC). The program objective is to provide ongoing support for CBP's NOC and Wireless Network Operations Center (WNOC), which are critical components within the Office of Information and Technology. These centers perform real-time monitoring, proactive maintenance, incident detection and response, problem resolution, and network performance reporting across CBP's nationwide enterprise. They ensure network stability, availability, and the rapid escalation and resolution of technical issues. This is a 24x7x365 operation with work performed on-site in Ashburn, VA. Responsibilities: Responsible for managing the lifecycle of all network infrastructure problems. Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors. Responsible for performing trend analysis of incidents to prevent future incidents from happening. Responsible for problem identification, recording, investigation and diagnosis. Responsible for communicating with the CBP Problem Manager and other GSs for all problems. Will act at the contract Point of Contract (POC) for all Problem oversight and coordination. Responsible for the effective implementation of the CBP Problem Management process and for ensuring that problems are managed and reported in accordance with the CBP Problem Management process. Responsible for ensuring that all problems are properly resolved and closed. Responsible for providing recommendations to the CBP Problem Manager for the on-going improvement of the Problem Management Process. Requirements: Bachelor's degree in related technical field such as Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications. A minimum of six (6) Plus years of senior level networking experience administering enterprise infrastructures in large complex enterprises. Relevant certifications such as ITIL v3, CCNA, CCNP, CompTIA Working knowledge of networking concepts, infrastructure, and equipment (e.g. routers, switches, firewalls, and load balancers). Experience implementing and administering an enterprise-wide monitoring system for servers, networking devices, and applications. Showcase leadership abilities by managing projects and teams. Be proficient in project management and have knowledge of security and compliance issues. US citizenship required Ability to obtain and maintain a CBP public trust clearance Desired Skills: Experience directly supporting DHS, CBP or ICE Network Operations Active CBP clearance, or DOD Secret clearance or higher T-Rex Overview Established in 1999, T-Rex Solutions, LLC is a proven mid-tier business providing data-centric mission services to the Federal government as it increasingly tries to secure and leverage the power of data. We design, integrate, secure, and deploy advanced technical solutions for our customers so they can efficiently fulfill their critical objectives. T-Rex offers both IT and professional services to numerous Federal agencies and is a leader in providing high quality and innovative solutions in the areas of Cloud and Infrastructure Services, Cyber Security, and Big Data Engineering. T-Rex is constantly seeking qualified people to join our growing team. We have built a broad client base through our devotion to delivering quality products and customer service, and to do that we need quality individuals. But more than that, we at T-Rex are committed to creating a culture that supports the development of every employee's personal and professional lives. T-Rex has made a commitment to maintain the status of an industry leader in compensation packages and benefits which includes competitive salaries, performance bonuses, training and educational reimbursement, Transamerica 401(k) and Cigna healthcare benefits. T-Rex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In compliance with pay transparency guidelines, the annual base salary range for this position is $110,000 - $155,000. Please note that the salary information is a general guideline only. T-Rex considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. T-Rex offers a diverse and collaborative work environment, exciting opportunities for professional growth, and generous benefits, including: PTO available to use immediately upon joining (prorated based on start date), paid parental leave, individual and family health, vision, and dental benefits, annual budget for training, professional development and tuition reimbursement, and a 401(k) plan with company match fully vested after 60 days of employment among other benefits.
    $110k-155k yearly Auto-Apply 60d+ ago
  • Retail Associate Manager HARRISONBURG | Virginia Ave

    Imobile 4.8company rating

    Manager job in Harrisonburg, VA

    We're a national Wireless Preferred Retailer with 200+ retail stores across the U.S. Since '93, we've been providing superior service and quality wireless products featuring the latest in technology. As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer's demand! Do you think you have what it takes to be an Archer? If so, keep reading! Arch Telecom's Retail Associate Managers (RAM) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom's Core Values. Our RAMs are brand ambassadors, they create energy and excitement around our products and services. They thrive in a fast-paced fun environment where customer needs are their first focus. They immerse themselves in meaningful connections with our customers by building new and deepening existing relationships. They continuously work to build expertise in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where you will be expected to work with your team to build required skills as well as assist the Retail Store Manager in all operational duties. What you'll do in your role? Learn and build proficiency in customer service, while concurrently providing a best in class customer experience and building loyalty by: * Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store * Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. * Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. * Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. * Assist Retail Store Manager is daily operations and coaching. Become proficient in the use of digital tools designed to enhance interactions and onboarding to actively demonstrate: * How our ever-expanding coverage stacks up in our customer's neighborhood, providing them with a lightning fast LTE network! * Why plans and services will let our customers live unlimited, feel the love, stay connected and go further. * How we're redefining how wireless is done, down to device and account inspection, review and troubleshooting. Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources. Build relationships with and partner with employees across channels, including business and customer service to: * Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. * Successfully identify and handoff small business leads. * Develop strong peer relationships where we are all accountable for the company's success. * Be willing to have a good time while providing first class customer experience The ideal candidate will bring: * Leadership! * Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment. * Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues. * Being effective with operational, financial and performance management. * Amazing communication skills, to your team and customers. * Prior wireless sales experience. What's in it for you? * Employee Stock Ownership Program (ESOP) * Competitive hourly pay * Bonus earnings * Automatic raises when reaching attainable milestones * Exciting opportunities for career advancement * A culture of care & excellence * Health Benefits for Full Time Employees What "must haves" do you need? * Be at least 18 years of age * High school degree or GED * Ability to stand for long periods of time * Ability to lift objects weighing up to 25lbs * Reliable transportation * Full Time (40 hours) Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU! Apply Now: ******************* Inquiries: **************************
    $67k-102k yearly est. 7d ago
  • Spa Manager

    VIO Med Spa 3.7company rating

    Manager job in Gainesville, VA

    Department: Spa Operations Spa Manager Services Reports to: Owner/Franchisee Coordinate Positions: Spa Manager works closely with a Collaborating Physician, Nurse, Nurse Practitioner, Physician's Assistant, Esthetician, Spa Therapist and Spa Receptionist Subordinate Positions: Nurse Practitioner/Physician's Assistant, Nurse, Esthetician, Spa Therapist and Spa Receptionist Position Summary (Purpose): The Spa Manager is responsible for the overall operation and performance of the spa; including ensuring that the spa meets or exceeds Guest service and sales expectations for the various services and treatments offered. The Spa Manager is responsible for developing an inspiring team and work environment, meeting all financial objectives for the spa, meeting monthly spa revenue projections as it relates to retail sales, service and treatment sales, and ensuring that expenses are maintained within the budget provided. Primary functions include, but are not limited to: (1) providing outstanding Guest service and satisfaction (2) revenue generation and enhancement (3) staff management and training (4) payroll and inventory management (5) financial management (6) special events programming and marketing Essential Behavioral Characteristics: Ethical Positive attitude Enthusiastic Team orientation Self-motivated Self-directed Empathetic Creative Tenacious Integrity Honesty Trustworthy Outgoing Detail oriented Essential Skills: Organized Responsive Adaptive and flexible Qualifications: Responsible Problem Solver Relationship oriented Continuous improvement mentality Effective communication Time management/self management Possess a thorough knowledge of spa services Possess excellent interpersonal skills Customer service orientation Possess excellent conflict management skills Possess excellent problem-solving skills Possess a thorough knowledge of spa services Possess excellent interpersonal skills Comfortable consulting patients regarding cosmetic and non cosmetic treatment options, techniques and treatment plans Physical/Mental Requirements: Standing for extended periods of time Ability to lift at least 30lbs Work Environment: Spa environment Location :Gainesville, VA Job Type: Full-time Expected hours: 40 per week Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance Experience level: 2 years Shift: 8 hour shift Day shift Morning shift Weekly day range: Monday to Friday Weekends as needed Work Location: In person Requirements:
    $35k-56k yearly est. 8d ago
  • Assistant Manager

    Baskin-Robbins 4.0company rating

    Manager job in Martinsburg, WV

    You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees. Summary The Assistant Restaurant Manager generally supports the Restaurant Manager in their efforts to develop a team of dedicated people delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager. Responsibilities Include: Team Environment * Assist to recruit, hire, onboard and develop employees * Communicate job expectations to employees * Hold team members accountable for their behavior and performance, addressing concerns promptly * Support the development of team members Operations Excellence for Guest Satisfaction * Create and maintain a guest first culture in the restaurant * Ensure all shifts are appropriately staffed to achieve guest service goals * Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws * Ensure Brand standards, recipes and systems are executed * Help prepare and complete action plans; implement production, productivity, quality and guest service standards * Review guest feedback and restaurant assessment results and implement action plans to drive system improvements Profitability * Control costs to help maximize profitability * Execute all in-restaurant marketing promotions in a timely manner * Execute new product roll-outs including team training, marketing and sampling * Drive sales goals and track results Profitability * Control costs to help maximize profitability * Execute all in-restaurant marketing promotions in a timely manner * Execute new product roll-outs including team training, marketing and sampling * Drive sales goals and track results Qualifications: Skills * Fluent in English * Restaurant, retail, or supervisory experience * Basic computer skills * At least 18 years of age (where applicable) * Basic writing skills * Math and financial management Required Competencies Guest Focus * Understands and exceeds guest expectations, needs and requirements * Develops and maintains guest relationships * Displays a sense of urgency with guests * Seeks ways to improve guest satisfaction; asks questions, commits to follow-through * Resolves guest concerns by following Brand recommended guest recovery process Passion for Results * Sets and maintains high standards for self and others, acts as a role model * Consistently meets or exceeds goals * Contributes to the overall team performance; understands how his/her role relates to others * Sets, prioritizes and maintains focus on important activities * Reads and interprets reports to establish goals and deliver results * Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results Problem Solving and Decision Making * Identifies and resolves issues and problems * Uses information at hand to make decisions and solve problems; includes others when necessary * Identifies root cause of a problem and implements a solution to prevent from recurring * Empowers others to make decisions and resolve issues Interpersonal Relationships & Influence * Develops and maintains relationships with team * Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments * Encourages collaboration and teamwork * Leads others; negotiates and takes effective action Building Effective Teams * Identifies and communicates team goals * Monitors progress, measures results and holds others accountable * Creates strong morale and engagement within the team * Accepts responsibilities for personal and team commitments * Recognizes and rewards employee's strengths, accomplishments and development * Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources Conflict Management * Seeks to understand conflict through active listening * Recognizes conflicts as an opportunity to learn and improve * Resolves situations using facts involved, ensuring consistency with policies and procedures * Escalates issues as appropriate * Developing Direct Reports and Others * Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills * Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly * Provides challenging assignments for the purpose of developing others * Uses coaching and feedback opportunities to improve performance * Identifies training needs and supports resources for development opportunities Developing Direct Reports and Others * Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills * Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly * Provides challenging assignments for the purpose of developing others * Uses coaching and feedback opportunities to improve performance * Identifies training needs and supports resources for development opportunities Developing Direct Reports and Others * Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills * Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly * Provides challenging assignments for the purpose of developing others * Uses coaching and feedback opportunities to improve performance * Identifies training needs and supports resources for development opportunities Business and Financial Acumen * Understands guest and competition; translates and applies own expertise to address business opportunities * Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change * Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals * Understands, analyzes and communicates the key performance/profit levers and manages to these measures ","identifier":{"@type":"PropertyValue","name":"Job ID","value":"7257927"},"date Posted":"2025-09-18T10:58:04.922296+00:00","employment Type":["PART_TIME"],"hiring Organization":{"@type":"Organization","name":"Baskin Robbins","same As":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_***********22/***********22.png"},"job Location":[{"@type":"Place","address":{"@type":"PostalAddress","street Address":"1294 Edwin Miller Blvd","address Locality":"Martinsburg","address Region":"WV","postal Code":"25404","address Country":"US"}}],"base Salary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"min Value":0,"max Value":0,"unit Text":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer * Careers Overview * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development Dunkin's cup * Purpose and Values Search Search Careers Hamburger toggle Menu Hamburger toggle Menu Close * Careers Home * Working at Baskin-Robbins * Culture * Benefits & Perks * Training & Development * Purpose and Values * Search Careers Back Assistant Manager
    $21k-26k yearly est. 60d+ ago

Learn more about manager jobs

How much does a manager earn in Front Royal, VA?

The average manager in Front Royal, VA earns between $45,000 and $120,000 annually. This compares to the national average manager range of $37,000 to $92,000.

Average manager salary in Front Royal, VA

$73,000
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